The UI is really awesome, and it’s making our analysis of sessions and workflows so much easier. We use a lot of different features within the same product, which is great. Review collected by and hosted on G2.com.

The price is a bit high, and I have to agree with other reviews about the steep learning curve. But once you’ve set it up and learned how to use the tool, it’s amazing. Review collected by and hosted on G2.com.

Userpilot is an easy-to-use solution and flexible enough to create experiences tailored to our branding and different targets. We use it to design personalized onboarding flows, deliver in-app communications during launches, conduct surveys, and measure satisfaction via NPS.

Behavioral data also allows us to better understand usage, identify friction points, and adapt our journeys. The connection with HubSpot is particularly useful for transmitting engagement information to our sales teams and improving account tracking. Review collected by and hosted on G2.com.

The analytical capabilities could be enhanced by allowing for more cross-referencing of criteria and variables. This would facilitate the creation of more refined segmentations and the analysis of behaviors according to profiles, usage, and level of engagement.

It would also be interesting to extend the data retention period, currently limited to three years, in order to have a more complete history and better track long-term developments. Review collected by and hosted on G2.com.

It’s easy to use, and I’m a fan of the feedback and engagement features. Overall, it works well for us. On top of that, we have access to a CSM who reaches out regularly and helps us when we need it. Review collected by and hosted on G2.com.

I don’t use their analytics feature because we already have a separate platform to track user behavior. Also, when I click on Analytics, it’s just a blank screen that says “select a metric to start.” It would be helpful if it automatically generated a report so I could see an example of how Userpilot analytics could be used, or whether it might be better than what I’m currently using. Review collected by and hosted on G2.com.

What I like most about Userpilot is how it lets us capture feedback exactly when it matters.

Before using it, we relied heavily on delayed, email-based surveys with very low response rates and limited context. What changed with Userpilot is that we can now ask users for feedback in the flow of their work, right after they complete key actions like searching, selecting parts, or placing an order. That shift has made the feedback far more specific and actionable.

It’s also incredibly effective at turning feedback into something we can actually use. Because responses are tied to specific workflows, we’re able to clearly see where friction happens in the experience and prioritise improvements with much more confidence.

On top of that, the engagement is noticeably better. The surveys are lightweight and non-disruptive, so users are more willing to respond, and we get more consistent signals as a result.

Overall, it’s helped us move from collecting generic feedback to building a continuous, in-product feedback loop that directly informs how we design and improve our products. Review collected by and hosted on G2.com.

Userpilot is great at collecting feedback, but turning that into clear trends and product decisions still requires additional effort outside the tool. You need a strong internal process to synthesise results and make them actionable—it doesn’t fully happen automatically. Review collected by and hosted on G2.com.

- Super easy and intuitive operation

- Very broad set of functionalities

- Very fast development and deployment of new features

- Real-time data

- Helpful team/support that quickly solves individual problems

- Very flexible regarding enablement and enablement triggers Review collected by and hosted on G2.com.

so far, I haven't noticed anything yet Review collected by and hosted on G2.com.

I like the attention I receive from Userpilot's customer support team. They are super agile and I already have a meeting scheduled to help me get the most out of this product. I also appreciate that it is a product that doesn't have too many buttons and isn't confusing to use, which I see as very positive. I think they have done a good job finding a good level of functionality. Additionally, I have set up some things myself and it has been very easy and intuitive. Review collected by and hosted on G2.com.

I think the interface is a bit outdated. Review collected by and hosted on G2.com.

I really like Userpilot's ease of use, which makes it simple for us to work with the product. The feature tracking is also something I value a lot, as it allows us to see in detail what is working or not, providing great insights into the popularity of features. Another big plus is the initial setup, which was very easy. Additionally, the support from Userpilot is very good, which really helps when dealing with any issues. Review collected by and hosted on G2.com.

Some of the flow creation can be a little clunky and glitchy, but the support is very good. Review collected by and hosted on G2.com.

Userpilot is a great tool to collect visual feedback from the Customers. They are able to integrate with our systems & provide notifications as & when required based on configured notifications. The performance is almost real time with minimal to zero lag time, thus enabling real time updates Review collected by and hosted on G2.com.

No immediate issues for now, we are still evolving with about a year of usage, so far things are working fine for now. Review collected by and hosted on G2.com.

I use Userpilot for in-product communications for both partners and customers. I love the ease of use, as anyone interested can quickly learn to use the platform. Additionally, it offers various segmentation and A/B testing possibilities, which helps us create growth loops that work in a scalable way. We can communicate with a relevant mass of customers and users in real-time, without relying on other areas or spending on development. We can test offers with different pricing and identify which generate more engagement, making our pricing more accurate. It is also possible to collect insights about the product for various audiences, thanks to segmentation. I recommend Userpilot with a score of 10. Review collected by and hosted on G2.com.

there are limited resources in the creation of flows which prevents us from creating other formats and styles of flows that would better fit our platform and needs. Review collected by and hosted on G2.com.

I like how easy it is to use Userpilot; it's really simple to learn and start creating the solutions it allows. Additionally, it has incredible support for technical issues; whenever we request help, their support team is willing to assist. It's very valuable because, in case of doubts, queries, or additional support, we contact technical support directly and within a few hours, we have responses and even calls to resolve the concerns. This is very important to avoid wasting time and to make the most of the tool. I also like that with just a few clicks, we can create onboardings, step-by-step guides, or presentations of new tools and measure their impact on the user. The tool allows us to visualize the usage and events generated by users in their sessions, which is truly useful for making decisions and analyzing the usage patterns of our product. The initial setup was very simple; with support and a developer, we had the product up and running in less than two days. Review collected by and hosted on G2.com.

There are many things they have on the web that they need to include in the app, such as adding onboarding or step-by-step guides. Their main need is really to strengthen all their tools so that they are available from the app, such as session recording, label events, step-by-step guides, onboardings, coach marks. Review collected by and hosted on G2.com.