I really appreciate the no-code visual editor in Userpilot; it's a complete game changer as it allows our marketing team to build flows directly on top of the UI without needing any custom code. This saves a lot of development time and speeds up experimentation. The deep, event-based segmentation is also incredibly powerful, letting us target users with precision and serve highly relevant content. I find the variety of UI patterns, such as tooltips, checklists, and slide-outs, very helpful, allowing us to tailor the experience exactly as needed. The real-time analytics directly linked to each in-app experience are fantastic, making it easy to diagnose and optimize user engagement. Lastly, the responsive support team and thorough documentation add a lot of value, making troubleshooting and getting the most out of Userpilot straightforward for us. Review collected by and hosted on G2.com.

I find that large flows in Userpilot can make the editor laggy, causing a visible slowdown. The limited customization options with HTML/CSS/JS restrict full control over the look and feel. The mobile experience feels more like a minimized desktop app rather than a native mobile experience. There are no simple offboarding hooks to trigger flows when users deactivate or pause trials. Also, the test environment's preview mode doesn't fully replicate live behavior, especially through production edge cases. Review collected by and hosted on G2.com.

I like how quickly we can create in-app flows, tooltips, and checklists to guide new users without depending on engineering.

The personalization options are excellent — we can target different user segments with customized onboarding and product tours

The analytics help us understand how users interact with onboarding flows and where they drop off. Review collected by and hosted on G2.com.

The learning curve at the beginning can be a bit steep, but once you get used to it, the platform is very smooth. Review collected by and hosted on G2.com.

I really like how easy it is to build and customize in-app experiences with Userpilot without needing developer involvement. The no-code flow builder, contextual tooltips, and product tours make it simple to onboard users and highlight new features. I appreciate the segmentation and targeting options, which make the experience feel personalized. I also value that I can quickly create targeted in-app guidance without relying on developers, saving time and effort. The initial setup was straightforward and quick, enabling us to launch our first app experience without much developer effort. Finally, I find Userpilot powerful and user-friendly, rating it a 9 out of 10. Review collected by and hosted on G2.com.

Some advanced customization and analytics can feel a bit limited compared to more technical tools, and there is a learning curve when setting up complex flows. Improving reporting flexibility and offering more ready-made templates would make the experience better. The learning curves mainly come from setting up more complex flows, advanced segmentation, and analytics, which could benefit from clearer in-app guidance or walkthroughs. More customizable reports, deeper analytics, and additional pre-built-in templates for common use cases can reduce the time for setting up. Review collected by and hosted on G2.com.

Not that easy to understand everything from the start. But once you play around with it, it gets easier. Review collected by and hosted on G2.com.

It has some logical features missing. For example, you can not add two CTA buttons to a survey. You have to create a flow instead. Review collected by and hosted on G2.com.

I use Userpilot for in-app announcements, new product walkthroughs, and onboarding. Their onboarding and training teams are elite, super helpful, and very detail-oriented. The application itself is very simple to use and straightforward, plus the insights are amazing. The cost of Userpilot compared to salary has been a game changer, allowing us to allocate employable hours to higher-value departments and opportunities. I also appreciate the Salesforce integration, which allows us to sync any Account or Contact field to segment our user data. They're soon coming out with the ability to sync with custom objects in Salesforce, which will be great. The implementation and professional services teams made the setup very simple, despite the complexity that can be inherent in a product like Userpilot. Review collected by and hosted on G2.com.

There are some very specific triggers to deploy certain announcements that are certainly not a deal breaker, but were short term setbacks. There are many opportunities for work arounds and plus they are very open to feedback for future releases. Review collected by and hosted on G2.com.

The primary value of Userpilot is the reduction in developer dependency. It allows our team to deploy user assistance and in-app surveys without needing to commit engineering resources. The ability to toggle flows on and off instantly provides a level of control that would otherwise require a full deployment cycle. Review collected by and hosted on G2.com.

The design of the flow builder is not user-friendly and feels counter-intuitive. Both myself and our designer find the process of building and navigating steps to be clunky; linking elements together is far more difficult than it should be. The interface lacks a logical flow, making it a frustrating experience to map out complex user journeys. Review collected by and hosted on G2.com.

I like Userpilot's ease of use which makes working with it straightforward. I also enjoy a lot of the interaction tools like modals and pop-ups, although I wish there was a bit more control over them sometimes. The initial setup for Userpilot was pretty straightforward, as the developers simply followed the documentation. Review collected by and hosted on G2.com.

I do wish we had the ability to control the modal a little more. Some require you to have a button but you cannot remove it and it must be kept. Review collected by and hosted on G2.com.

Ease of use after you've explored the platform. Review collected by and hosted on G2.com.

Sometimes I wish it was a little more intuitive. Review collected by and hosted on G2.com.

I use Userpilot mainly to communicate release notes and provide in-app training for our users. It helps us guide users through new features, onboard them more effectively, and deliver contextual messages directly inside the product. What I like the most is the flexibility it offers to create in-app flows and keep them updated over time. It allows the team to edit and make quick notes visible to the user within minutes, which is great for fast communication. I also appreciate that it allows us to track all of the user data and behavior. Additionally, the service support is amazing. Review collected by and hosted on G2.com.

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I like Userpilot because it lets us handle in-app onboarding without any need for development. I really appreciate being able to build walkthroughs and tooltips without writing code, making it much simpler. What I love the most is the visual editor, allowing me to create guides directly on top of my app's UI, which is extremely helpful. The 24/7 help center is also a big plus since it resolves any problems that come up. Review collected by and hosted on G2.com.

When I was starting and creating toolkits, I didn't get any live support. It would be best if live support was added or enhanced for newbies. Also, the initial setup would be easier if there was a live preview. Review collected by and hosted on G2.com.