--- title: Userpilot Reviews meta\_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1009 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1009 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Userpilot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. [(293 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800687&qs=pros-and-cons#reviews) Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. [(182 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799667&qs=pros-and-cons#reviews) Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. [(165 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800034&qs=pros-and-cons#reviews) Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. [(158 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799059&qs=pros-and-cons#reviews) Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. [(156 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800009&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. [(108 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799350&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. [(93 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801605&qs=pros-and-cons#reviews) Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. [(62 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799913&qs=pros-and-cons#reviews) Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. [(42 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1798779&qs=pros-and-cons#reviews) Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. [(38 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801454&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userpilot ##### 1. Ease of Use Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. [ See 293 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800687&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you like about Userpilot? I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effec ##### 2. Intuitive Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. [ See 182 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799667&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Melinda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melinda M.") MM Melinda M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for improving client experience and training" What do you like about Userpilot? Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, wh ##### 3. Easy Setup Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. [ See 165 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Sven B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sven B.") SB Sven B. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Tool with Excellent Support" What do you like about Userpilot? I like that Userpilot is a complete package, providing opportunities to combine multiple features like using survey results to segment users and targe ##### 4. Customer Support Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. [ See 158 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799059&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Melinda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melinda M.") MM Melinda M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for improving client experience and training" What do you like about Userpilot? Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, wh ##### 5. Helpful Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. [ See 156 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800009&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you like about Userpilot? I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effec ### 5 Cons or Disadvantages of Userpilot ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. [ See 108 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799350&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rich Feature Set and Fantastic Customer Service" What do you dislike about Userpilot? As there are so many features, a casual user can sometimes get overwhelmed and has to spend time understanding what is best for the problem they are t ![Motasem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motasem A.") MA Motasem A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Flow Builder with Outstanding, Fast Support" What do you dislike about Userpilot? The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Addi ##### 2. Steep Learning Curve Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. [ See 93 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801605&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rich Feature Set and Fantastic Customer Service" What do you dislike about Userpilot? As there are so many features, a casual user can sometimes get overwhelmed and has to spend time understanding what is best for the problem they are t ![Motasem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motasem A.") MA Motasem A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Flow Builder with Outstanding, Fast Support" What do you dislike about Userpilot? The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Addi ##### 3. Limited Customization Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. [ See 62 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799913&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia R.") NR Nadia R. Mid-Market (51-1000 emp.) 4.5/5 "Driving Feature Adoption, User Engagement and Data-led Decisions" What do you dislike about Userpilot? Userpilot is a great tool, but it could be even better with more customizable reporting, advanced filtering. Also, the ability to upload a DL for emai ![Filo Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Filo Q.") FQ Filo Q. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive Onboarding with Seamless Integration" What do you dislike about Userpilot? While my overall experience with Userpilot has been very positive, there are a few areas that could be improved. The reporting and analytics, although ##### 4. Limitations Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. [ See 42 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1798779&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you dislike about Userpilot? Exporting and measuring data could be better. For example, we look at CSAT every month with a survey, specifically we measure the average CSAT, and ou ![Mohamed E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed E.") ME Mohamed E. Enterprise (\> 1000 emp.) 5.0/5 "the software is simple and easy to use" What do you dislike about Userpilot? i have to copy flow by flow instead of copying them by bulk ##### 5. Expensive Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. [ See 38 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801454&qs=pros-and-cons#reviews) See Related User Reviews ![Safiyya I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Safiyya I.") SI Safiyya I. Mid-Market (51-1000 emp.) 4.0/5 "Elevates User Experience with Customization" What do you dislike about Userpilot? I would like to see more flexible pricing tiers for scaling startups to make it more accessible as usage grows. ![Darnisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darnisha L.") DL Darnisha L. Small-Business (50 or fewer emp.) 3.0/5 "Powerful No-Code Onboarding, but Customization and Analytics Need Work" What do you dislike about Userpilot? Some downsides of Userpilot are its limited customization options, learning curve for advanced features, and relatively high cost. Users also report t ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/20/2026 "Userpilot Delivers Great Analytics Plus Powerful In-App Messaging" 5/5 What do you like best about Userpilot? We were considering Heap, a solely product analytics tool but very glad we have decided to go to Userpilot, it does everything we want on the analytics side and has the benefit of a very good in app messaging side as well. Im finding i dont have enough hours in the day to use all the features that will be relevant to us. Review collected by and hosted on G2.com. What do you dislike about Userpilot? It probably needs to be more specific to CS teams for reporting, the product analytics is good but the reporting is product team heavy and there are a lot of reports you could build that are relevant to CS team understanding churn and risks which i think Heap has. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Being able to prioritise decisions based on useage in the platform and engage with customers using the app not just emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nadia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia R.") NR Nadia R. Mid-Market (51-1000 emp.) 2/23/2026 "Driving Feature Adoption, User Engagement and Data-led Decisions" 4.5/5 What do you like best about Userpilot? I appreciate the clean and intuitive UI of Userpilot, and it's great to see the tool's continuous innovation. The customer support is quick, responsive, and helpful. We primarily use Userpilot for product analytics to drive informed roadmap decisions, while the Sessions Replays allow our support team to troubleshoot quickly by seeing exact user experiences. Most importantly, it provides the ability to easily deploy a maintenance banner or informational tooltips without development help, which is a huge efficiency driver. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Userpilot is a great tool, but it could be even better with more customizable reporting, advanced filtering. Also, the ability to upload a DL for email communications rather than being limited to only in-platform users. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Software Product Manager Mid-Market (51-1000 emp.) 2/18/2026 "Seamless Integration with Clear Survey Tracking and Charts" 4.5/5 What do you like best about Userpilot? I like how seamless it is to integrate into my platform and I can be able to see surveys and properly track metrics when the survey was said the emails I can see charts and all of that Review collected by and hosted on G2.com. What do you dislike about Userpilot? Sometimes it's a bit technical to understand and I need to always involve developers. Better documentation would make this easier. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? It's helping me to understand my customer feedback and be able to properly track. How are my products is doing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Hayley Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayley Y.") HY Hayley Y. Client Success Small-Business (50 or fewer emp.) 12/8/2025 "Effortless Onboarding with Userpilot, Despite Initial Learning Curve" 4.5/5 What do you like best about Userpilot? I love how easy it is to set up a quick slide-out or popup with Userpilot. We've been able to notify users quickly about news, upcoming webinars, issues with our app, new features, etc. It's super quick to set up, and it looks great. Our users love it. Userpilot allows non-technical teams in marketing, product, and customer success to implement flows in the app without requiring any development or engineering, apart from the initial setup. This capability allows us to create a more enticing application that puts users first. I actually used Userpilot with a previous company and loved it, which is why I recommended it at my current workplace. The initial setup was easy. I had experience, and we used supporting documents provided on the setup site. Our support manager helped, and we easily set up a call with them to assist with any issues. Review collected by and hosted on G2.com. What do you dislike about Userpilot? There is a bit of a learning curve to get it up and running. There's a lot to customize when setting up a flow. Sometimes it can be hard to target specific elements, or get the flow to popup and do what you want straight away. You need to test it a lot at the beginning if you have a complex flow. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot for onboarding, surveys, and announcements. We also utilize the Resource Centre, which connects with our help-site. It allows non-technical teams to implement flows in-app without requiring development, creating a user-focused application. Setting up quick slide-outs or popups is easy, and users appreciate being notified about news, features, and issues quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel M.") DM Daniel M. 12/8/2025 "Empowers Rapid, Customizable User Onboarding Experience" 4.5/5 What do you like best about Userpilot? I use Userpilot to guide my users smoothly and intuitively through the product. It helps me build interactive onboarding experiences without writing code, allowing new users to immediately understand how the product works. I love the freedom to turn ideas into real in-app experiences quickly without waiting for development work. The ability to add tooltips, checklists, modals, or entire onboarding flows visually and launch them instantly is fantastic. I appreciate how Userpilot makes everything contextual, showing guidance based on user actions, which makes the product feel smarter and more helpful. Its features let me guide users in a natural, non-disruptive way. Checklists motivate users to complete key steps during onboarding, while modals ensure important updates are noticed. Building personalized onboarding journeys that adjust to user actions is a real plus, and it all happens without needing developer support. Userpilot gives me control, speed, and flexibility, and its analytics help me track behavior and engagement to boost feature adoption and reduce confusion. The initial setup was surprisingly easy, making it an enjoyable tool to create a great user experience. Review collected by and hosted on G2.com. What do you dislike about Userpilot? There are a few areas where I feel it could improve or where things don’t work as smoothly as I’d like. Sometimes the visual editor can be a bit sensitive when I’m trying to select specific elements inside the product, especially in complex interfaces. It works most of the time, but when it doesn’t, it slows me down. I also feel that the analytics, while helpful, could go deeper in terms of user behavior insights. I often want more detailed funnels or clearer paths showing how users move through different parts of the product. Another area that could be improved is the flexibility of styling. I can usually match my brand, but occasionally I hit limits with more customized layouts or animations. And finally, managing multiple onboarding flows or experiments can get a bit cluttered when the number of experiences grows — a more streamlined way to organize or categorize them would make things easier. Overall, these aren’t deal-breakers, but smoothing out these areas would make the tool even more powerful and enjoyable to use. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot to guide users smoothly through the product, improve feature adoption, and reduce confusion. It helps me create interactive onboarding without code, personalize guidance, and track user behavior. This streamlines managing product experiences, eliminates developer bottlenecks, and speeds up iteration. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Adie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adie D.") AD Adie D. Head of Client Success Small-Business (50 or fewer emp.) 9/20/2025 "Support Team is Top-notch" 4.5/5 What do you like best about Userpilot? It's always the case with powerful software that it can do so much for you, but therefore the learning curve can be steep. It's easy to get blocked on your unique vision with things you don't know. Sending a quick message to the support email with a video has been a great experience, as the team gets back to me, often in less than an hour's time with an answer back, and 9 times out of 10, solve my problem without the need for a follow up. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Nothing. I think it's hard to learn something like this from scratch and I think they do a great job making sure you have the resource you need for how you like to learn. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Our software covers the complicated and intricate intersection of Real Estate and technology. Our users want our tool to be able to solve every problem, but our users are also generally lower-tech skilled workforce. It's crucial that we can create an experience that is exciting, clear, and straightforward to answer. It must be scalable and less dependent on multiple team members as we are a very small staffed company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anson D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anson D.") AD Anson D. Software Test Engineer Mid-Market (51-1000 emp.) 1/15/2026 "Easy In-App Tours and Guides with Minimal Development Effort" 4.5/5 What do you like best about Userpilot? One thing that I personally love about Userpilot is that it assists in user navigation within the product in a manner that requires less development effort. It is relatively easy to implement in-app tours, guides, and walkthroughs for better user experience. Review collected by and hosted on G2.com. What do you dislike about Userpilot? The first configuration can take a little while, especially when setting up events and flows. Second, the more complex functionalities require learning to implement properly. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? UserPilot helps users overcome confusion through its in-app help facility. This increases the adoption rate of the product, making the help desk redundant for basic queries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shannon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon H.") SH Shannon H. Faculty and Practicum Director 12/3/2025 "Educational and Flexible, But Needs Improved Reporting" 3.5/5 What do you like best about Userpilot? Userpilot has some great educational resources which I love for ideas and inspiration for how to best use the product. If you've used one digital adoption tool, Userpilot’s features make sense and are intuitive. They have a good core feature set, providing the fundamental functionalities you'd expect from a digital adoption tool: allowing for various types of in-app tours, notifications, and surveys. We use surveys to capture product market fit, CSAT, and NPS. Digital adoption products are still relatively new, and the educational content provided by Userpilot, including how others use these tools, tips, tricks, and best practices, is beneficial in getting the most out of the product. Review collected by and hosted on G2.com. What do you dislike about Userpilot? I find the reporting functionality in Userpilot not terribly intuitive. It lacks ease in finding and interpreting data on surveys and tool tip usage. The charts available on the dashboard aren't very helpful or actionable, making it difficult to derive insights. Additionally, I'd love to further customize the types of notifications I get. The settings are a bit all or nothing. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? We use Userpilot to educate and inform customers with onboarding flows, feature tooltips, and in-app surveys, meeting them where they're at. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from Pop Up ![Vinicius X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius X.") VX Vinicius X. 12/2/2025 "Empowers Teams with Intuitive Onboarding Tools" 4.5/5 What do you like best about Userpilot? I love using Userpilot for creating user onboarding flows and providing explanations of new features. It's excellent for delivering timely and contextual feedback after specific actions, which really enhances user understanding. Also, I appreciate how it helps display helpful information through 'know more' buttons and simplifies the creation of dialogues and modals, significantly reducing development team overhead. Userpilot provides a wealth of insightful information about user behavior, allowing our Product Managers and Designers to work independently from engineers. I enjoy its feature-rich platform, which boosts our product's engagement efficiently. From a developer's perspective, the robust toolkit ecosystem and web SDK for integrations are impressive, making it easy to trigger flows. The developer documentation is fantastic—complete and well-written, which makes implementation straightforward. Additionally, the initial setup of Userpilot is very straightforward, and I find that it integrates well with a wide array of other tools, complementing our extensive infrastructure seamlessly. Review collected by and hosted on G2.com. What do you dislike about Userpilot? I have a considerable amount of uncaught internal errors from the JS SDK logged to the console in one of our applications. This issue ultimately spams our observability tools with non-relevant and unstructured data, making it challenging to discern what's important or not. A solution to suppress these logs and listen to them from the app's observability mechanism would be ideal. This functionality would enable us to handle these errors in a custom way. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Userpilot provides insightful user behavior data, enables PMs and PDs to work independently, and offers a robust toolkit for developer integration, easing user onboarding and product engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from Pop Up ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 7/16/2026 "Easy to Use—MCP Server Integration Will Be a Game Changer" 4/5 What do you like best about Userpilot? Easy to use, the incoming MCP server integration is going to be a game changer for our client data analysis. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Sometimes it is hard to cross-analyse data inside Userpilot Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? tracking how users navigate and engage with our platform Review collected by and hosted on G2.com. 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