Upwork Reviews & Product Details

Upwork is simple to use, simple to connect to jobs and freelancers and has a great team if support is needed. Review collected by and hosted on G2.com.

As a freelancer, I do not like paying fees from smaller jobs (it really eats up the pay) and it seems that the ones hiring are unaware of the fee so this has caused some discrepancies in the past. As a business owner hiring, I have not encountered anything I dislike so far. Upwork matches you with potential freelancers, you can search for more, and they also find your job posting and submit resumes separately. So you really receive a lot of options. Review collected by and hosted on G2.com.

The people I have hired to help me. I have been extremely pleased with them all. Review collected by and hosted on G2.com.

I am locked out of my account right now. Something stupid and this is the response I received.

.........

Thank you for explaining what happened and for trying the recovery steps already. I know being locked out while you have an active project is urgent.

I checked your account and confirmed that a security restriction is currently preventing sign-in. The password reset messages already sent do not remove that restriction, so another reset alone would not restore access. Recent recovery messages were accepted by the receiving mail server, though we can’t confirm inbox receipt or successful use.

I’ve routed this conversation to the appropriate team to review the restriction and your access. You don’t need to repeat the recovery steps you’ve already completed.

Best,

Upwork Support

It is almost two hours later and I still can't login. I have an active project and this is unacceptable. Review collected by and hosted on G2.com.

I. Ensures availability of jobs on a real-time basis. II. Finding and screening the best available jobs fitting one's capability along with the best capable person for any job. III. Time tracking feature (job placement time to delivery). IV. Payment verification and collection. V. Excellent platform of earning and sourcing capable persons for the jobs. VI. User-friendly. Review collected by and hosted on G2.com.

I. Communication system is a little bit confusing. II. Takes a considerable % of earnings as the fee is increased. Review collected by and hosted on G2.com.

Placing free adverts to source candidates is a good feature.

The majority of freelancers I have liaised with, and/or worked with on the platform seem very normal and genuine. Able to back their profiles and experience Review collected by and hosted on G2.com.

The costs of having pay each time you offer a contract to a freelancer. Not only does the Company pay to start the contract they have to pay each time the freelancer is paid - this is not a good way of charging for companies who have low budgets Review collected by and hosted on G2.com.

What I like most about Upwork is the simplicity of the platform. It's very easy to post a job and filter profiles, making the process user-friendly. Additionally, I like how I can easily find people and resources without having to post on numerous social networks or pay high fees. Upwork allows me to access experienced professionals at more affordable rates, making my projects more profitable and enabling me to take on more work with the same budget. The ability to see freelancers' previous work on the platform also greatly simplifies the selection process. Review collected by and hosted on G2.com.

I think the interview process on Upwork could be improved. Currently, more artificial intelligence could be integrated into this process to conduct initial interviews in a more automated way. This would allow for interviews with candidates without needing to be present all the time, and then decide who to interview personally. That would be a way to make the candidate selection more efficient. Review collected by and hosted on G2.com.

What I like best about Upwork is how simple and complete the whole hiring workflow is. The UI/UX is very easy to understand, and I can review profiles, portfolios, proposals, messages, contracts, milestones, files, and payments in one place. The platform performs smoothly and helps me move quickly from searching for talent to starting a project. I also like how the integrated tools for messaging, file sharing, milestone tracking, contracts, and payment protection keep everything organized without needing to manage the process outside the platform. From a pricing and ROI perspective, Upwork is very valuable because I can hire the right professional for each phase of a project, control the budget, and still get professional results. The onboarding and support resources also make it easier to understand how to work safely with freelancers. I also appreciate the smart search, filters, and talent recommendations, which help me find qualified professionals faster. Overall, Upwork saves time, reduces friction, and gives me confidence when hiring specialized talent. Review collected by and hosted on G2.com.

There is not much I strongly dislike about Upwork, but there are a few areas that could be improved. The UI/UX is generally easy to use, although some sections like proposals, contracts, milestones, messages, files, and payments could feel more connected and easier to navigate from one single project view. The platform performance is usually good, but search results and talent recommendations could be more precise, especially for specialized projects. I also think the integrations between messaging, file sharing, contracts, time tracking, milestones, and payments could be even more seamless. From a pricing and ROI perspective, the value is strong, but clearer fee breakdowns and cost estimates before starting a contract would help clients plan better. Support and onboarding are helpful, but more guided tips for first-time clients or complex projects would improve the experience. The AI and intelligence features are useful, but they could do a better job matching clients with highly relevant freelancers based on project details, budget, and previous successful work. Overall, these are improvement opportunities, but Upwork is still a very valuable platform for hiring specialized talent. Review collected by and hosted on G2.com.

Me parece interesante la interfaz de Upwork. Es amigable y tiene un diseño original que facilita la interacción directa con las personas que puedes contratar. Me gusta poder conocer el perfil de las personas y ofrecer diferentes tipos de ofertas. Además, la configuración inicial de Upwork es sencilla y amigable, lo cual es un punto a favor. Review collected by and hosted on G2.com.

Tuve una experiencia muy negativa con Upwork. El servicio al cliente fue particularmente frustrante, ya que nunca pude hablar con un ser humano, solo con inteligencias artificiales, lo que hizo que resolver problemas fuera casi imposible. A pesar de enviar numerosos documentos, no logramos desbloquear nuestra cuenta, lo que resultó en una pérdida de dinero y del trabajo que planeábamos hacer con un contador. La atención al cliente, cuando se necesitaba, fue complicada y lenta, y se sintió muy impersonal. Además, hubo un trato xenofóbico y prejuicioso al intentar justificar el bloqueo de la cuenta asociándolo incorrectamente con personas que no tienen nada que ver conmigo. Review collected by and hosted on G2.com.

I like that Upwork makes it easy to connect with clients from different countries and find projects that match my skills. The platform also provides a professional way to communicate with clients, manage contracts, and complete projects. Review collected by and hosted on G2.com.

One challenge with Upwork is the high competition, especially for new freelancers. It can take time to build a strong profile, get noticed, and win projects. Some jobs also require submitting proposals before you can start working. Review collected by and hosted on G2.com.

What I appreciate most about Upwork is the sheer volume and variety of opportunities in one place. Whatever your skill set, there are clients posting jobs daily, from quick fixed-price tasks to long-term contract. So the opportunity is genuinely there, even if competition is fierce.

I also rate the payment protection model highly. Escrow for fixed-price work and hourly protection mean that when you do land a job, you're not chasing a stranger across the internet for your money. A real concern for freelancers working with overseas clients. The profile system is solid too: it lets you present your skills, portfolio, and work history professionally in a way that builds credibility over time, which matters when you're starting from zero. Review collected by and hosted on G2.com.

The connects system is my biggest frustration. You have to buy connects just to submit proposals, but submitting a proposal guarantees nothin. Clients often never respond, and the connects are simply burned. As a freelancer, I've spent money on connects across multiple proposals and ended up with little or nothing in return. The financial risk falls entirely on the freelancer: you pay to apply, you pay again if you don't win, and you keep paying until something lands.

It stings even more on low-budget fixed-price projects. The pay on many of these is already very low (which is client-driven, not Upwork's fault), yet you still have to spend connects to even compete for them sometimes you can spend more on connects than the job is worth. For freelancers just starting out, this makes the platform feel like pay-to-play with no guarantee of return.

A fair improvement would be refunding connects when a client never views or responds to any proposals, or when a job posting expires unfilled. that way freelancers only pay when they've at least genuinely been considered. Review collected by and hosted on G2.com.

I like Upwork for multiple reasons. It's really critical for my creative projects, especially when it comes to finding graphic designers. For our new video podcast show, Off Her Cuff, I appreciated being able to choose from 40 responses, which I narrowed down to three creatives and selected one who delivered outstanding work. The professionalism of the designers on Upwork has surpassed my expectations, making it one of the best experiences I've ever had with the platform. The variety of talent available is expansive, with global reach allowing quick sourcing of talent from all over the world. I also like how Upwork profiles are set up; they help in my choice process by allowing me to look at reviews and earnings, ensuring I select high-level talent. The platform provides a lot of data, facilitating smarter buying decisions. Moreover, the price points are affordably set, which is especially beneficial for small business owners. I appreciate that Upwork is a safe place, where if something goes wrong, there's support to help resolve the issues. Overall, Upwork has been a huge problem solver for my business, making it my first choice for hard-to-solve creative problems. Review collected by and hosted on G2.com.

I think the user interface could be improved. Even though I've been using Upwork for years, sometimes it's like a spider web and not very easy to navigate. It's hard to locate things like closing out a project or going back to look at creatives I didn't choose. I wish the user interface was more straightforward. It can be frustrating to deal with updates and changes when you don't have a lot of time. Also, the minimum weekly requirement of five hours can be limiting for small businesses. I'd prefer more flexibility to specify hours like two or three per week instead, which would help match different budgets. Review collected by and hosted on G2.com.