Upserve Reviews & Product Details

Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur.

Seller

Upserve

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Upserve Community

Solution Type

All-in-One

Overview by

Lauren Alphonse (Marketing Program Manager, Customer Success at Upserve)

Pricing

Pricing provided by Upserve.

Upserve GO

Free

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Upserve Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Upserve, and what problem is it built to solve?

Upserve is a restaurant management platform built to help restaurateurs streamline operations, improve customer experiences, and manage business performance. It brings together restaurant tools such as point of sale, analytics, inventory management, and employee scheduling.

What company sizes and industries is Upserve the best fit for?

Upserve is best represented among small businesses, particularly restaurant and hospitality operators. The reviewer-reported fit clusters around these segments:

Company size: Small businesses.
Industry: Restaurants, food and beverage, and hospitality.

How long does it take to implement Upserve across a team?

Implementation is most commonly reported as taking less than a month, with some teams getting live in under a day and others taking longer. The reported timing clusters are:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common

What customer support options does Upserve provide, and how do users find the overall support experience?

The support experience is uneven. Users describe helpful, responsive support, but others report trouble reaching the team, slow follow-up, or less satisfactory help after launch.

What is the experience like for teams switching to Upserve from another tool?

Switching to Upserve has meant moving from older, hardware-based or less restaurant-focused systems toward a cloud-based POS with more accessible reporting and simpler day-to-day use. Prior systems mentioned include legacy restaurant platforms such as Aloha and Micros, as well as other POS tools like Square, Lavu, Clover, and SpotOn. Users value the easier menu updates, staff training, and access to business data, though the transition has not always been smooth and reliability or support issues can complicate the change.

What features or capabilities could make Upserve even more useful?

The most useful improvements would make common restaurant workflows more flexible and reduce friction in setup and daily operations. Recurring requests include:

Make it easier to split individual items across checks and manage open tabs, seats, and table workflows.
Simplify menu setup and support more flexible scheduling for specials and price changes.
Expand reporting options, including more customizable reports and easier access to transaction details.
Improve offline reliability and connectivity so service is less disrupted when networks or systems have problems.
Add or strengthen integrations for areas such as accounting, payroll, and online ordering.

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Patty H.

Business Development Executive\RBSM

Facilities Services

Enterprise (> 1000 emp.)

11/29/2016

"Breadcrumb is a professional, easy to use, change information without a hassle!"

5/5

What do you like best about Upserve?

Super support if I have a problem or don't know how to enter something! Very easy to train employees at every level... Review collected by and hosted on G2.com.

What do you dislike about Upserve?

That Upserve owns them. I didn't know that we would need to pay more to have Breadcrumb once Upserve took over.. they blind sited me... Not a professional company... Breadcrumb is..... Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Make sure you know what Upserve does vs Breadcrumb... I now have to pay more for Breadcrumb and get duel reports... for no reason... So sad that Breakcrumb had to be purchased by Upserve... bummer... Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Data capture makes my "accounting" brain relax! I spend WAY less time deciphering didn't categories of information for different needs.. ie.. tax accounting, tracking sales, etc. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hi Patty - Thank you for your review and follow-up with your account manager via email. Sorry that you missed each other, but we understand that things come up during the day! We'd like the opportunity to keep your business so Bobby will continue to follow up and ensure that we address your needs and clarify any miscommunication that occurred. We appreciate your business and will do whatever we can to ensure you are happy with the product and support you and your business operations. Here's to a wonderful holiday season!

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/2/2016

"User friendly, relatively accessible customer support."

2.5/5

What do you like best about Upserve?

Breadcrumb as a POS is very easy to use for servers and bartenders, as well easy to program new and changed items. It is easy to use when tracking hours or locating old checks to reference or email to the guest. Phone support is available 24/7, and most customer service reps are fluid in helping fix the problem. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The only support offered is over the phone, there is no tech support that can come out and physically help you with any hardware issues. Certain basic and necessary pieces of hardware are marked up incredibly high based on what they cost at any other computer retailer. Just know that the system itself is relatively inexpensive compared to Aloha or Micros, however they will charge you for every small piece that you also need to be fully functional. There is no function print out an item sales report or Product Mix directly from the POS terminal (similarly as the servers print out their reports), there is also considerable lag time on getting an accurate report on busy nights. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hi there and thank you for your review. We're glad to hear you find the system easy to use and that you've had good experiences with our customer support lines. It's always great to hear this kind of positive feedback and we will pass the word on to our support team. We also hear your concern regarding support that can physically be at your location for any hardware issues. We understand and will bring this feedback to our team as well. It's this type of feedback that helps us grow and continue to improve the customer experience. Feel free to reach out to your dedicated account manager to ensure you're using all that the product has to offer, and more.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

11/29/2016

"Great Experience"

5/5

What do you like best about Upserve?

I should add a caveat: we are a small restaurant using only one breadcrumb iPad terminal. I am not sure how well breadcrumb works for larger restaurants. For small restaurants like ours, it was a perfect fit from the beginning. Buying an iPad and installing an app was far less expensive than traditional restaurant POS systems like Aloha. It was initially developed by people in the industry, so we all found it very intuitive to use, with very little training involved to this day with new front-of-house staff members. The regular updates to the software have consistently made it more robust and with better functionality. I like ease of use, price point, and functionality best. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I think the next logical step for Breadcrumb would be to incorporate a reservation system into the POS or to have OpenTable or something similar integrate with it. There have been a few times where updates have caused issues, but this has happened to us rarely. The biggest issue we had was before the offline mode was introduced. If our internet went down, we were back to writing paper checks and not able to accept credit cards. With offline mode, all of that was fixed. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Highly recommended, there is a little bit of a learning curve but wonderful restaurant software. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

I do not make as much use as I could of tracking inventory, net profit, and employee tracking functionality, but we are a small business and these tools are more likely more useful to larger restaurants. Once we started using Breadcrumb instead of being a cash-only restaurant, we were able to increase our price point. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hi there - Thank you so much for your review! We are glad to hear that the Breadcrumb set up and ease-of-use have been positive experiences at your restaurant! We're always looking for customer feedback that will continue to help us grow and develop our product, so thank you. If you have any questions about how to track your inventory, please don't hesitate to reach out to your dedicated account manager. In addition, our 24x7x365 support is always available when you need it! Happy Holidays!

Bailey S.

Managing Partner

Entertainment

Small-Business (50 or fewer emp.)

12/19/2016

"Breadcrumb Review"

4/5

What do you like best about Upserve?

Mobile access has been great and is fast and easy to use. Cloud-based data makes working anywhere easy. The ease of inputting new product or editing existing product is great. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

While it has improved in the last year, outage issues were a problem for quite awhile. Would love to see it geared toward bars a bit more, especially in regards to inventory. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

12/6/2016

"Positive Review for Breadcrumb POS"

4.5/5

What do you like best about Upserve?

We like the ease of day to day operations. We have had pretty good experience in offline mode. Our other POS, at our other location, struggles to function in offline mode. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

That you can't split items on a check easily; for example a 4 top wants to split a bottle of wine. You're unable to split a single menu item between checks without splitting the whole check evenly. I also don't like that Breadcrumb doesn't sort a ticket by seat number. This slows the server down when ringing in a ticket by seat number with multiple courses. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

edit

Hi there - Thank you for leaving us a review and for your candid feedback. It's customers like you that help us to continue to improve and grow our product. We're glad you find that Breadcrumb helps with your day to day operations and that your experience during power outages has been better than anticipated, with the ability to process offline. We're sorry to hear about the difficulties with splitting a single item and with the inability to sort a ticket by seat number. We area always looking to continue to improve the product, so your feedback is appreciated. Thanks again for leaving us a review and we look forward to our continued partnership!

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

12/2/2016

"Cool and easy to use but has its drawbacks"

2.5/5

What do you like best about Upserve?

It's easy to use and has a nice interface. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

It only works on the Apple platform. Many of my employees have Android devices. Also, Apple devices are expensive, unreliable and are expensive to maintain and repair. The equipment also has broken for us rather frequently. We have had to replace multiple components more than expected and we are not particularly high volume. The cost is also high considering our volume. I do not like a licensing-type pricing structure and would rather pay one time if the company will not warrant the components during our use. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

edit

Hi there and thanks for leaving us a review. We appreciate the feedback and understand some of your concerns regarding the Apple integration and the components you need to run an efficient operation at a high volume. We are continuing to take our customer feedback to help improve the product and improve the customer experience, and we'll be sure to bring this to our product team. In the meantime, please feel free to reach out to your dedicated account manager for help with any questions you have or reach our 24x7x365 support line. Thanks again for your review and we hope you have a great holiday season.

Brenton B.

Small-Business (50 or fewer emp.)

11/29/2016

"Simple, stable and outstanding reporting"

4.5/5

What do you like best about Upserve?

Off line capabilities, ease of programming, reporting on all aspects of the business Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Setting up specials is cumbersome. You have to reload all the beers you are putting on special for happy hour as opposed to just coding a set time frame price change. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hi Brenton - Thank you for your review. It’s customers like you that help us continue to grow and improve. We’re glad you enjoy our insightful reporting. Your account manager let me know that it was a pleasure speaking with you as well. On your next scheduled call, you will be going over an option that will make it less cumbersome to create a special. If you ever have more questions on how to utilize our product , please reach out to your dedicated account manager. We also have 24x7x365 support team who is available to answer your questions. Thanks and have a great holiday season.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

12/2/2016

"We like Breadcrumb for being intuitive but have problems with service outages."

3/5

What do you like best about Upserve?

It's really easy to use. The interface is really simple and a new server can easily guess how to do things like delete an item without asking a manager how. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Tech support could be better and we have had problems with the iPads staying connected to our wifi/the iPads connecting to the printers etc. The iPad actually doesn't really function in offline mode and reconnecting during a busy service is a real pain. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hello and thanks for your review! We're so glad you find the system easy to use, especially for new hires. We're also continuously looking to improve our response to call time and hope to continue to improve in this area moving forward. Thanks for taking the time to leave us a review and if you have any questions, please don't hesitate to reach out to your dedicated account manager. Have a great holiday season!

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/4/2016

"Not a trusted customer service"

0/5

What do you like best about Upserve?

Sometimes I got good tech support on the phone they know what they are doing, Sometimes they don't know anything. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The communication is very bad with returning my calls or emails, I asked for the menus to reprogram and Briana did half of the job after I had to send her 10 emails 5 phone calls until today 2 month started she didn't fix it!!!! Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Thank you for your review! It's customers like you that continue to help us grow and improve. We're sorry to hear your calls / emails haven't always been returned. We can assure you, our customers are our top priority and we will work hard to ensure we improve our communications moving forward. Please feel free to reach out to our 24/7/365 support line at support@breadcrumb.com who will also be able to help escalate your calls. If you could also respond to this message with your name and restaurant name, I am happy to find out who your account manager is and ensure they reach out to you immediately. Thanks for your review and I hope we can get your questions answered as soon as possible.

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

11/29/2016

"The product is easy to use and robust."

5/5

What do you like best about Upserve?

Item searchability is one of my favorite features for staff. The reporting mechanisms are also excellent for management and offsite monitoring. It is easily programmable and provides great in depth information on demand. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I would like a more robust phone app for management purposes. I would like to be able to access and edit items from my phone on the fly without having to use a web browser. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

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Hello there - We appreciate you taking the time to leave us a review! It's great to hear that item searchability is a favorite feature and that your staff is also utilizing the tool. It's our goal to help restaurants succeed and exceed guest expectations, and this part of our reporting is a helpful way to make the experience that much better for your guests as well as your staff. We have noted your feedback regarding our mobile app and will pass this information along to our product team. We're always looking for customer feedback to continue to develop our products. Thanks again for taking the time to leave a review and have a great holiday season.