Upserve Reviews & Product Details

Bread crumb is a simple set up that allows for workers to type in information efficiently. Review collected by and hosted on G2.com.

I wish the log in system was differently. Review collected by and hosted on G2.com.

Tons of ways to slice your restaurant data, they recently introduced their own point of sale Review collected by and hosted on G2.com.

It takes a couple of days to get used to the system, but once you do is really powerful Review collected by and hosted on G2.com.

Clock in. Ring up. Charge customers. Clock out. Review collected by and hosted on G2.com.

Hard to transfer tabs to other employees. Review collected by and hosted on G2.com.

User friendly interface. Responsive tech support when I've needed them. I like the timesheet tracking. I like that it's possible to track inventory cost, though I don't put that in accurately, since many of my items are "copied" from old items so this number is inaccurate. Review collected by and hosted on G2.com.

Recent server issue cost us $ (but they are very responsible and will compensate). The system sometimes is clunky. I wish I could remove old inventory easily. My staff and I get confused between the differences of "course" and "category" and "display groups". The system has been having some problems going into offline mode recently. Review collected by and hosted on G2.com.

Extremely intuitive and easy to use; easy to train new staff members on. Easy to open/close tabs. Easy to add new terminals. Offline mode has been vital to us when we have ISP issues -- everyone can keep moving and our business does not stop. Finding a nice looking interface with decent reporting that also kept open tabs (such a simple thing -- but many systems are retail focused) was actually pretty difficult. Review collected by and hosted on G2.com.

Can't discount single items. When comping items, there is no tax accounted for, and no tip option. I wish there was an option for some kind of ongoing trade account that we could reconcile (tipped/taxed). When our iPads die, it's a pretty expensive fix. We jumped on early in Breadcrumb's infancy and now our iPad stands/swipers are no longer made, so we are forced to upgrade. You must subscribe to Upserve Pro for the EMV reader to work--so if that's an issue, it becomes expensive. So far it has not been a dealbreaker with us, but may become an issue in the future. Review collected by and hosted on G2.com.

Breadcrumb is very easy to use and easy to teach. It was a breeze for the staff to become accustomed and then efficient with it. All the setup is very easy as well. As for back end/reporting, it is adequate especially for the price and as compared to most other iPad based POS systems. Review collected by and hosted on G2.com.

Over the 2.5 years we've been using it, we've had a lot of ups and downs. Initially, we loved Breadcrumb, then there was a several month phase where it went offline way too often plus various other errors in reporting and sales numbers. In general, Support was awful--hard or impossible to get a hold of, and usually unhelpful. We almost switched to another POS. However, this past year things seem to be a bit better. Breadcrumb still could use some improvements in functionality, and Support still isn't perfect, but it appears that Upserve has improved things overall. Review collected by and hosted on G2.com.

Back office has a lot of great features and insights. Very easy to understand and hand over to accountant for end of year tax purposes. Review collected by and hosted on G2.com.

Very tedious to modify menu items and prices and add on to the menu screen. Not convenient for fast service places and my version did not have the option to sign in the iPad itself; it had to print out a receipt and was inconvenient when guests just wanted coffee to go. Review collected by and hosted on G2.com.

We like that the system is very easy to use. Very intuitive, and requires minimal training. Reports are great, although sometimes limited. We like the offline mode. This has improved a lot since the first time we used it. We like the Breadcrumb Live app, gives us info we need to run the restaurant easier. System reliability has been getting a lot better. Review collected by and hosted on G2.com.

We don't like the poor customer service we get from the company. We have opened cases and we get no response at all, we have to call and check on the status of the cases and they haven't been reviewed by the account manager or support people. We don't like the lack of hardware options and functions. We need more swipers, more mounts, etc... that we can choose from. We need more flexible reporting. Updates with functionality changes take forever or never come. Review collected by and hosted on G2.com.

Breadcrumb is a great POS for any bar/restaurant. The ability to start tabs that hold credit card info is great, as many folks don't like giving their card! Having the option of visual and list open tabs is nice. I'm a fan. Review collected by and hosted on G2.com.

I wish there was a "To-go tab classification option. Review collected by and hosted on G2.com.

It is very user friendly. From management standpoint the reports are easy to read with all the info you need. Review collected by and hosted on G2.com.

You can't split items on a check. Making separate checks for a large party is a bit of a hassle. Too many steps to make this an easy fast transaction. The auto goat is before tax and you can't change it. Programming for the menus is a bit tedious with unnecessary info required. You have to go back to the main menu page every time you make one change. It should be easier to navigate through than it is. Also having an internet based system is at times unreliable, if the system goes down the POS is still supposed to run smoothly but it doesn't. Review collected by and hosted on G2.com.