Upserve Reviews & Product Details

Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur.

Seller

Upserve

Discussions

Upserve Community

Solution Type

All-in-One

Overview by

Lauren Alphonse (Marketing Program Manager, Customer Success at Upserve)

Pricing

Pricing provided by Upserve.

Upserve GO

Free

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Upserve Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Upserve, and what problem is it built to solve?

Upserve is a restaurant management platform built to help restaurateurs streamline operations, improve customer experiences, and manage business performance. It brings together restaurant tools such as point of sale, analytics, inventory management, and employee scheduling.

What company sizes and industries is Upserve the best fit for?

Upserve is best represented among small businesses, particularly restaurant and hospitality operators. The reviewer-reported fit clusters around these segments:

Company size: Small businesses.
Industry: Restaurants, food and beverage, and hospitality.

How long does it take to implement Upserve across a team?

Implementation is most commonly reported as taking less than a month, with some teams getting live in under a day and others taking longer. The reported timing clusters are:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common

What customer support options does Upserve provide, and how do users find the overall support experience?

The support experience is uneven. Users describe helpful, responsive support, but others report trouble reaching the team, slow follow-up, or less satisfactory help after launch.

What is the experience like for teams switching to Upserve from another tool?

Switching to Upserve has meant moving from older, hardware-based or less restaurant-focused systems toward a cloud-based POS with more accessible reporting and simpler day-to-day use. Prior systems mentioned include legacy restaurant platforms such as Aloha and Micros, as well as other POS tools like Square, Lavu, Clover, and SpotOn. Users value the easier menu updates, staff training, and access to business data, though the transition has not always been smooth and reliability or support issues can complicate the change.

What features or capabilities could make Upserve even more useful?

The most useful improvements would make common restaurant workflows more flexible and reduce friction in setup and daily operations. Recurring requests include:

Make it easier to split individual items across checks and manage open tabs, seats, and table workflows.
Simplify menu setup and support more flexible scheduling for specials and price changes.
Expand reporting options, including more customizable reports and easier access to transaction details.
Improve offline reliability and connectivity so service is less disrupted when networks or systems have problems.
Add or strengthen integrations for areas such as accounting, payroll, and online ordering.

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Marc G.

New Business Development

Restaurants

Small-Business (50 or fewer emp.)

4/14/2019

"Rough start, easy to use, time will tell"

3/5

What do you like best about Upserve?

Ease of use, 24/hr phone support people are great Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Transition from old ownership to new was a nightmare. Working off spreadsheets & missing deposits. Review collected by and hosted on G2.com.

Alex M.

Sous Chef

Food & Beverages

Mid-Market (51-1000 emp.)

3/29/2019

"Easy to Use"

5/5

What do you like best about Upserve?

Upserve is easy to use and helps you track important costs. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I dont like that tickets will duplicate and or re-fire during certain circumstances. Review collected by and hosted on G2.com.

David H.

Screenwriter and Co Founder

Real Estate

Small-Business (50 or fewer emp.)

3/5/2019

"ease of use"

4.5/5

What do you like best about Upserve?

Recently began using upserve. Was my first time using this system and I was very happy at how easy it has been to learn to use! and I love how easy it is manage remotely from the website and the app for monitoring sales/activity is great too! Review collected by and hosted on G2.com.

What do you dislike about Upserve?

not much to report here. every issue i have had was explained easily and quickly to me in the chat function for help Review collected by and hosted on G2.com.

Devon M.

Manager

Restaurants

Small-Business (50 or fewer emp.)

3/16/2019

"Great POS"

4.5/5

What do you like best about Upserve?

The intuitive design is easy to learn. There is great flexibility in setting up the menu. Support team is always available and very helpful Review collected by and hosted on G2.com.

What do you dislike about Upserve?

There is low traceability on checkout reports. Low visibility on online ordering and other small bugs in the reporting. Most of the reporting is great Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

3/4/2019

"First time user in the restaurant business"

5/5

What do you like best about Upserve?

I find The convenience and ease to learn how to use this program quite well. I often used cheap pos systems or square pos in the past, but breadcrumb is quite convenient for customer seating, serving, and payment as well as for tracking employee hours. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I havent Had major issues yet. It seems reasonably convenient. Sometimes printing orders is delayed or for some reason doesn’t come out, but this doesn’t happen too often. Review collected by and hosted on G2.com.

Garrett P.

Product Manager

Small-Business (50 or fewer emp.)

3/22/2019

"Breadcrumb Rules"

5/5

What do you like best about Upserve?

Streamlined service that is very easy to use and the customer service is extremely quick and efficient at finding the solution to the problem! Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Struggling to find anything that we disliked. Review collected by and hosted on G2.com.

Jeremy M. G.

Award Winning Writer

Small-Business (50 or fewer emp.)

1/24/2019

"Upserve works well"

4/5

What do you like best about Upserve?

With Upserve, it is a reliable, honest company with a solid POS system. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I haven't used too many POS systems in the past, but this one works well. Review collected by and hosted on G2.com.

Greg D.

Small-Business (50 or fewer emp.)

1/10/2019

"Great Customer Service and Interface"

4/5

What do you like best about Upserve?

Really enjoy the reporting generated showing insights and comparisons to previous time periods and return customers. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I wish there was an app that can be used for Upserve credit card processing customers that do not use breadcrumb. Review collected by and hosted on G2.com.

Verified User in Music

Mid-Market (51-1000 emp.)

12/31/2018

"pretty easy to use nice interface"

3/5

What do you like best about Upserve?

the interface is pretty and it is pretty easy to use Review collected by and hosted on G2.com.

What do you dislike about Upserve?

its a little counterintuitive and unclear when you hit "send" and the tickets are ugly when you print them out Review collected by and hosted on G2.com.

Cameron S.

Barista

Small-Business (50 or fewer emp.)

3/22/2018

"Great POS System App for Small Businesses"

4.5/5

What do you like best about Upserve?

What I like best about Breadcrumb is the ease of use and the aesthetic properties that make it stand out. Everything is clear and clutter-free. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The only thing about Breadcrumb that I dislike would be that you cannot edit employee profiles on the app itself. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

My recommendations to others using Breadcrumb would be to be patient with it when you first start out; it can take a little getting used to since it's different than other POS apps, but it's worth it! It's a great app. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Some of the benefits of using Breadcumb have been that customers are more likely to leave a tip when paying with a credit card since that is an option. Review collected by and hosted on G2.com.