Upserve Reviews & Product Details

Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur.

Seller

Upserve

Discussions

Upserve Community

Solution Type

All-in-One

Overview by

Lauren Alphonse (Marketing Program Manager, Customer Success at Upserve)

Pricing

Pricing provided by Upserve.

Upserve GO

Free

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Upserve Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Upserve, and what problem is it built to solve?

Upserve is a restaurant management platform built to help restaurateurs streamline operations, improve customer experiences, and manage business performance. It brings together restaurant tools such as point of sale, analytics, inventory management, and employee scheduling.

What company sizes and industries is Upserve the best fit for?

Upserve is best represented among small businesses, particularly restaurant and hospitality operators. The reviewer-reported fit clusters around these segments:

Company size: Small businesses.
Industry: Restaurants, food and beverage, and hospitality.

How long does it take to implement Upserve across a team?

Implementation is most commonly reported as taking less than a month, with some teams getting live in under a day and others taking longer. The reported timing clusters are:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common

What customer support options does Upserve provide, and how do users find the overall support experience?

The support experience is uneven. Users describe helpful, responsive support, but others report trouble reaching the team, slow follow-up, or less satisfactory help after launch.

What is the experience like for teams switching to Upserve from another tool?

Switching to Upserve has meant moving from older, hardware-based or less restaurant-focused systems toward a cloud-based POS with more accessible reporting and simpler day-to-day use. Prior systems mentioned include legacy restaurant platforms such as Aloha and Micros, as well as other POS tools like Square, Lavu, Clover, and SpotOn. Users value the easier menu updates, staff training, and access to business data, though the transition has not always been smooth and reliability or support issues can complicate the change.

What features or capabilities could make Upserve even more useful?

The most useful improvements would make common restaurant workflows more flexible and reduce friction in setup and daily operations. Recurring requests include:

Make it easier to split individual items across checks and manage open tabs, seats, and table workflows.
Simplify menu setup and support more flexible scheduling for specials and price changes.
Expand reporting options, including more customizable reports and easier access to transaction details.
Improve offline reliability and connectivity so service is less disrupted when networks or systems have problems.
Add or strengthen integrations for areas such as accounting, payroll, and online ordering.

G2 reviews are authentic and verified.

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Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

10/17/2019

"Upserve POS"

5/5

What do you like best about Upserve?

Ease of use for the service staff. Quick menu set up. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Offline mode has never worked properly. Chat feature on customer service is never live. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

It's one of the strongest tablet based POS systems we've used. Try to get a free router, they like to blame outages on our internet. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Ease of use for FOH, reporting is easy, iphone apps are great for our partners. Review collected by and hosted on G2.com.

Pete M.

General Manager

Small-Business (50 or fewer emp.)

12/3/2019

"Like Reporting Tools"

4.5/5

What do you like best about Upserve?

Gave me the reporting tools I needed and so richly deserved. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Didn't like to programming set-up process Review collected by and hosted on G2.com.

Robert A.

Dir. of Finance

Small-Business (50 or fewer emp.)

5/8/2019

"Restaurant POS that you have to look at!"

5/5

What do you like best about Upserve?

Easy to setup and configure. You can start out with the basic plan and as your company grows add on more features easily. Nice that it comes with a merchant processing built in and the rates are very competitive. Wish the higher plans were a bit cheaper as the $$ can get up there if you have more terminals. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Email support could be a little better, but not the end of the world. Review collected by and hosted on G2.com.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

10/17/2019

"Great POS Product"

5/5

What do you like best about Upserve?

Functionality and ease of use, plus great customer service. I receive immediate assistance with any issues and the customer service agents are all extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Lack of functionality with certain systems. Review collected by and hosted on G2.com.

jamie c.

Partner

Small-Business (50 or fewer emp.)

6/2/2019

"Upserve - The Best Restaurant POS"

5/5

What do you like best about Upserve?

It's fast, intuitive, and robust. Upserve's 24 hour support is free no matter what time you need them and they are extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The KDS features could use some enhancements. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Look no further than Upseve. Their product delivers on everything they say it will do. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

We use Upserve as our POS for all of our restaurants. Both in store and online. They do it all and they do it all well! Review collected by and hosted on G2.com.

Allison C.

Service Manager

Restaurants

Small-Business (50 or fewer emp.)

9/19/2019

"Great system"

4/5

What do you like best about Upserve?

Easy to navigate and change when items change within a restaurant. Also very user friendly and quick to learn. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The WiFi-only system has cons whenever the internet goes down. Besides that’s its wonderful! Review collected by and hosted on G2.com.

keerthana N.

Admin Assistant-part time

Small-Business (50 or fewer emp.)

5/28/2019

"Good service for the restaurants"

3/5

What do you like best about Upserve?

I like the reports tab as it provided variety of options to play with and are useful in tracking the time cards accurately and also in sales it gives the details as required. The support team is very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Nothing to dislike about the software but it can be made more user-friendly and also it would be helpful if the information updated can be reflected immediately as it takes more than 24 hours for the system to show the updated information. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

10/20/2019

"Upserve Review"

4.5/5

What do you like best about Upserve?

Ease of use, back end data is useful for projections/inventory etc. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

POS goes offline frequently and causes credit card payments not to capture Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

7/6/2019

"A simple and intuitive program for an efficient food service role"

3.5/5

What do you like best about Upserve?

The simplicity and intuition the program brings. Modifications can be made easily using the iOS’ “3D touch” feature in addition to other things. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Cash payments and refunds can sometimes be more complicated and not as streamlined as the rest of the program. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

It’s great for a smaller operation. I haven’t seen it used in larger restaurants, but I don’t see why it wouldn’t work. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Unnecessary clicking and navigating has been resolved with Upserve. A great concise report system is also presented for the back end. Review collected by and hosted on G2.com.