Upserve Reviews & Product Details

Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur.

Seller

Upserve

Discussions

Upserve Community

Solution Type

All-in-One

Overview by

Lauren Alphonse (Marketing Program Manager, Customer Success at Upserve)

Pricing

Pricing provided by Upserve.

Upserve GO

Free

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Upserve Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Upserve, and what problem is it built to solve?

Upserve is a restaurant management platform built to help restaurateurs streamline operations, improve customer experiences, and manage business performance. It brings together restaurant tools such as point of sale, analytics, inventory management, and employee scheduling.

What company sizes and industries is Upserve the best fit for?

Upserve is best represented among small businesses, particularly restaurant and hospitality operators. The reviewer-reported fit clusters around these segments:

Company size: Small businesses.
Industry: Restaurants, food and beverage, and hospitality.

How long does it take to implement Upserve across a team?

Implementation is most commonly reported as taking less than a month, with some teams getting live in under a day and others taking longer. The reported timing clusters are:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common

What customer support options does Upserve provide, and how do users find the overall support experience?

The support experience is uneven. Users describe helpful, responsive support, but others report trouble reaching the team, slow follow-up, or less satisfactory help after launch.

What is the experience like for teams switching to Upserve from another tool?

Switching to Upserve has meant moving from older, hardware-based or less restaurant-focused systems toward a cloud-based POS with more accessible reporting and simpler day-to-day use. Prior systems mentioned include legacy restaurant platforms such as Aloha and Micros, as well as other POS tools like Square, Lavu, Clover, and SpotOn. Users value the easier menu updates, staff training, and access to business data, though the transition has not always been smooth and reliability or support issues can complicate the change.

What features or capabilities could make Upserve even more useful?

The most useful improvements would make common restaurant workflows more flexible and reduce friction in setup and daily operations. Recurring requests include:

Make it easier to split individual items across checks and manage open tabs, seats, and table workflows.
Simplify menu setup and support more flexible scheduling for specials and price changes.
Expand reporting options, including more customizable reports and easier access to transaction details.
Improve offline reliability and connectivity so service is less disrupted when networks or systems have problems.
Add or strengthen integrations for areas such as accounting, payroll, and online ordering.

G2 reviews are authentic and verified.

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Brent B.

General Manager

Small-Business (50 or fewer emp.)

8/15/2020

"Great Product Overall"

5/5

What do you like best about Upserve?

It is a very intuitive system. Very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The billing aspects can be problematic and confusing. Review collected by and hosted on G2.com.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

9/3/2020

"Excellent HQ and customer service."

4/5

What do you like best about Upserve?

The customer service of UPserve is some of the best I have ever experienced. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The front end of the software is a bit clunky and slow. Not ideal for a retail setting with high volume. Review collected by and hosted on G2.com.

Blake C.

Front of House Manager

Mid-Market (51-1000 emp.)

4/29/2020

"Upserve > LAVU"

5/5

What do you like best about Upserve?

The customer service employees are some of the best I have ever come across in hospitality. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The vague details as to why terminals are in Offline Mode. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Nothing :) Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Upserve has solved accessibility issues we have had in the past. Their system is an all around easy functioning POS, on the front end and on the back. It has benefitted us by offering forced, and non forced modifiers. It allows you to personalize all items. Review collected by and hosted on G2.com.

Heather H.

Operations Manager

Small-Business (50 or fewer emp.)

1/26/2020

"Easy to use!"

4/5

What do you like best about Upserve?

The best thing about Upserve is how user friendly it is. Easy to find products and create new payments types. Customer services are helpful and supportive. Menu setup is easy and intuitive. I like how you can copy an item and change items within seconds. The staff are able to use the program in training mode to become efficient using the product prior to service. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Would like some better back-end reporting options like searching for the last 4 digits of a credit card when trying to find a particular transaction. There are times that the system goes down and while it is easy to use in offline mode, it is frustrating that it went down so often. It seems that this problem has be fixed recently. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

If you are looking for effective, easy to use POS system at an affordable price, I would recommend this product. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Upserve makes service quick and easy for staff. When onboarding new staff, they are able to pick up the system within a day or two which makes it easy for them to move forward with training. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

10/22/2019

"The Best POS Decision For Your Restaurant"

5/5

What do you like best about Upserve?

Server Data Feature - being able to pinpoint areas of opportunity via category sales and table turn times is key to training and increasing the bottom line. The fact that this system is cloud-based is HUGE. No more back office computer to work with - I am able to update/change menu items on the fly for my staff even when I'm not on site. I love that support is 24/7 with real people via chat or phone. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Offline Mode - this is a difficult subject, as I haven't really found a better solution to be honest, but only being able to work off of one ipad when we're slammed just isn't feasible. You are unable to schedule happy hour/special pricing/discounts for certain times. The work around is creating duplicate items priced accordingly and placing them on a menu that is scheduled to show up at a certain time - this makes reporting surround item sales difficult to track. Additionally, even though the menu you create only shows up at a certain time, those discounted items are always available via search function. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Look at the contract terms of competitors closely. Many other POS have great pricing up front or may offer to pay for your equipment to make it seem like a no-brainer, but then in your contract will have a clause to raise all costs after a short time and make it near impossible to get out. Realize that no POS will be perfect, but support is the best redeeming factor in that - Upserve Support has proven time and again that they are superior. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Theft - being able to identify staff discounting and voiding items without reason. Knowing your servers strengths to be able to coach and increase sales appropriately. Knowing more about your guests to be able to establish and increase your regular crowd. Knowing which menu items actually bring guests back through the door. Review collected by and hosted on G2.com.

Sandra J.

Business Manager

Small-Business (50 or fewer emp.)

10/16/2019

"User friendly POS"

4.5/5

What do you like best about Upserve?

The program is very intuitive and user friendly. Easy to make changes on the fly at the iPad or from a computer. I've worked with other POS systems, and Upserve is so simple and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Sometimes because the program runs on IOS there are problems related the IOS software updates. The tech team is usually pretty good about resolving these issues quickly, but there is one issue now that has yet to be resolved and I'm starting to get impatient. Review collected by and hosted on G2.com.

Katie K.

Vocalist

Food & Beverages

Small-Business (50 or fewer emp.)

11/14/2019

"Upserve is a great product that makes life a lot easier for restaurants and their staff."

5/5

What do you like best about Upserve?

I love the menu integration. AND the customer service is second to none. They are really doing it right. I love the way I can sort through the data with such specific filters and compare things. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

It's a little challenging to add menus when you first do it, but their team is right there whenever you need them to help out. There are A LOT of features and that was a little overwhelming at first. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Do not hesitate. This is a great company that is constantly evolving and doing their best to keep up with trends and ease of use for businesses. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Being able to sort sales through many different filters has been a breakthrough for us. Review collected by and hosted on G2.com.

Kolby G.

General Manager

Restaurants

Small-Business (50 or fewer emp.)

8/20/2019

"Upserve is Second to None"

5/5

What do you like best about Upserve?

I like the fact that the system works completely while in offline mode, the back office functionality is excellent and the it incredibly easy for a new-hire to be fully versed. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I dislike the fact that the table view shows all tables currently open instead of only tables opened by the logged in user. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

If you are considering switching you should go ahead and use it. You will NOT find a better POS system out there. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

We had a huge problem with our old system (Aireus) when there were any internet issues. The fact that we can still take orders, send orders and close checks while in offline mode is excellent. And any offline mode issues are typically resolved within moments. Review collected by and hosted on G2.com.

Marion M.

Restaurant Supervisor

Enterprise (> 1000 emp.)

7/6/2019

"Upserve Review"

5/5

What do you like best about Upserve?

Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline capacities, simplicity of programming, giving an account on all parts of the business. The simplicity of contributing new item or altering existing item is extraordinary. The help group is responsive and supportive. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

So far I haven't come across anything about Upserve that I don't like; it suits our café needs. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

The reporting is astounding and the administration is incredible. Look no further than Upserve. Their product delivers on everything they say it will do. It can take a bit of getting used to since it's different from other POS applications, but it's worth it! It's a great application. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

With Upserve we have a reliable POS/table management system in place without a large capital cost both online and offline. We can now easily track sales in real time, update product inventory easily and accurately. Managing the business remotely has been great along with more insight we have into our business. Review collected by and hosted on G2.com.