Unitrends Backup and Recovery Reviews & Product Details

Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.

Seller

Kaseya

Discussions

Unitrends Backup and Recovery Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

elisa Minton

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Unitrends Backup and Recovery Integrations

(3)

Verified by Unitrends Backup and Recovery

Unitrends Backup and Recovery Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Unitrends Backup and Recovery, and what problem is it built to solve?

Unitrends Backup and Recovery is used to back up and restore server data, helping organizations recover files and systems after data loss, hardware problems, or other disruptions. Teams use it across physical and virtual environments, with local and off-site backup workflows.

What languages does Unitrends Backup and Recovery support?

Unitrends Backup and Recovery supports 2 languages: English and French.

What company sizes and industries is Unitrends Backup and Recovery the best fit for?

Unitrends Backup and Recovery is most represented among smaller and mid-market organizations, with users also appearing across several industries. The strongest clusters include:

Small businesses: Organizations with 50 or fewer employees.
Mid-market companies: Organizations with 51–1,000 employees.
Information technology: IT services and related technology organizations.
Education: Primary and secondary schools, higher education, and education management.
Healthcare and government: Healthcare providers and government administration organizations.

How long does it take to implement Unitrends Backup and Recovery across a team?

Implementation time varies with the environment and setup, but getting to go-live in under a month is the most common experience. Other reported timelines include several months, particularly when deployments involve more configuration or support.

What customer support options does Unitrends Backup and Recovery provide, and how do users find the overall support experience?

Support is available by phone, email, and chat, alongside self-service resources; live-representative support is available 24/7. The experience can be very helpful, with users valuing knowledgeable engineers and responsive assistance, though delays and inconsistent resolution of more complex issues are also reported.

What is the experience like for teams switching to Unitrends Backup and Recovery from another tool?

Moving to Unitrends Backup and Recovery from older tape-based systems or backup products such as Backup Exec, Veeam, Acronis, and ShadowProtect is often driven by unreliable backups, cumbersome administration, or a need for broader recovery and off-site protection. After the transition, teams describe less manual work and easier centralized management, with automated backups and recovery options replacing tape handling or fragmented workflows. Setup can be straightforward, though complex environments may need extra configuration and support.

What features or capabilities could make Unitrends Backup and Recovery even more useful?

The most useful improvements would make routine administration clearer and give teams more control over backup operations. Commonly requested areas include:

Simpler navigation and recovery workflows: Make the interface and restore steps more intuitive, especially for less frequent tasks.
More flexible reporting and diagnostics: Improve report customization and provide clearer explanations when backup jobs fail.
Smoother administration and scaling: Reduce the effort involved in agent updates, storage planning, and managing growing environments.

Is Unitrends Backup and Recovery considered safe and secure for handling data?

Users value having backups available for recovery after ransomware incidents, accidental deletion, or system failures, and some describe encryption and separate backup copies as important safeguards. Security confidence still depends on reliable backup status and sound access controls; concerns include authentication and permissions, reliance on cloud-based management, and cases where backup or alerting information has not provided enough reassurance.

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Verified User in Aviation & Aerospace

Enterprise (> 1000 emp.)

8/3/2022

"A Comprehensive Backup Solution"

4/5

What do you like best about Unitrends Backup and Recovery?

Robust protection against cyber attacks, reliable backup and restore functions, and I understand the product has become more user friendly. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

My enterprise is now using Druva.for its encryption capabilities, speed in daily backup operations, and user friendliness in setting up backup and restore operations. Review collected by and hosted on G2.com.

Dan B.

Director of Information Technology

Mid-Market (51-1000 emp.)

12/17/2025

"Backup product works well. A little cumbersome to setup."

3/5

What do you like best about Unitrends Backup and Recovery?

Backups always worked flawlessly. Only had failed jobs when it was our fault. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Setting up backups and restoring data was a little tricky at first. Once we had it setup it was easy to figure out. Review collected by and hosted on G2.com.

Ben S.

Senior Systems Engineer / Infrastructure Architect

Information Technology and Services

Enterprise (> 1000 emp.)

9/6/2019

"All-in-One Backup Solution But Lacking Exchange Backup Abilities"

2/5

What do you like best about Unitrends Backup and Recovery?

Interface and agents are good, but restores are slow and no longer supports Microsoft Exchange Server. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Increase restore performance, provide better integration with MSSQL and Microsoft Exchange Server. Review collected by and hosted on G2.com.

Recommendations to others considering Unitrends Backup and Recovery:

For Education and SMB they are an excellent product. Support and always been great. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Solves all our backup and restore needs, minus the ability to backup and recover Exchange. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Backup and Recovery

edit

Hi Ben,

Thank you for your review. I'm glad to hear you've had a positive experience using our solution and working with our support team. If Exchange backup is still a challenge for you, some of our newer releases may help close that gap. When we released our v10.4, it came with the release of our image-level agent. The image agent uses VSS Aware and VSS Full to preserve logs, truncate logs, and quiesce applications like Exchange and SQL for application consistency. If running virtualized Exchange, we may be able to use our host-level backups. I've provided a link below that expands on some of these options. If of interest, I'd encourage you to explore these options with your account manager and our sales engineering team.

If you have any questions or other feedback you'd like to share with our team, please feel free to write Adam at feedback@unitrends.com

See how Unitrends Backup and Recovery improved

Robert P.

IT infrastructure admin

Small-Business (50 or fewer emp.)

11/25/2022

"Had a lot of issues regarding disaster recovery and encryption"

1/5

What do you like best about Unitrends Backup and Recovery?

nothing new because we no longer use unitrends Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I dont know of anything since we no longer use it Review collected by and hosted on G2.com.

Jonathan A.

Senior Desktop Architect

Enterprise (> 1000 emp.)

8/10/2023

"It's very predictive"

4/5

What do you like best about Unitrends Backup and Recovery?

I've done a little testing with it but so far it's letting me down a bit with the UI. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Simplify the UI so it is more consolidated. Review collected by and hosted on G2.com.

Prashant S.

professional technology analyst

Enterprise (> 1000 emp.)

7/31/2023

"Unitrends backup and recovery"

5/5

What do you like best about Unitrends Backup and Recovery?

I really like the virtual disk export feature which supports VMDK, VHD, VHDX almost all vm backups Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

It can improve the report customization, more granular user permission to manage tool. Review collected by and hosted on G2.com.

Justine Z.

Technical Solutions Engineer

Mid-Market (51-1000 emp.)

10/9/2024

"Best Backup For Enterprise"

5/5

What do you like best about Unitrends Backup and Recovery?

Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including legacy versions, and offers 24/7 support with quick escalation for any issues. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Push agent update. There's a lot of configuration required before deploying the update, which makes the process more complicated. Additionally, many tasks can be done in the backend, but only the support team has access to handle them. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/11/2023

"Only used for a short time but great so far."

1.5/5

What do you like best about Unitrends Backup and Recovery?

The Uniview dashboard really gives me complete access to everything related to our backups. It is great to see everything in one place and not need to access each application independently. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

After being bought by Kaseya, it caused a lot of duplication. We have Kaseya VSA and UniView, which appear to do the same functions but are completely separate applications. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/7/2025

"Unitrends is very easy to understand and use."

5/5

What do you like best about Unitrends Backup and Recovery?

The UI is very intuitive and has all the information needed. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Updating the local agent on all the VMs can be time consuming. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

12/18/2024

"Confusing and bad support"

0/5

What do you like best about Unitrends Backup and Recovery?

Managing salesforce backups can be done in one place Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing portals and do not provide very much help with migrating and accessing the different portals. Support tickets just provide more documentation instead of solutions. Review collected by and hosted on G2.com.