# UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,129 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET's interface **intuitive and easy to use** , greatly enhancing their efficiency in customer communication. (55 reviews) - Users appreciate the **seamless integration** of UJET's features, enhancing communication and efficiency in daily tasks. (35 reviews) - Users appreciate the **efficiency** of UJET, simplifying workflows and enhancing customer communication seamlessly. (22 reviews) - Users find UJET to be **easy to use and convenient** , enhancing their customer support operations significantly. (20 reviews) - Users find UJET to be **user-friendly and intuitive** , enhancing productivity and streamlining customer communication effectively. (19 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (16 reviews) - Navigation Ease (15 reviews) - User Interface (12 reviews) - Chat Features (10 reviews) **What users dislike:** - Users notice occasional **slow loading** during peak hours, impacting response times but find it manageable overall. (15 reviews) - Users experience occasional **delays** with UJET, particularly when disconnecting calls, affecting the overall performance. (11 reviews) - Users experience frustrating **technical issues** with UJET, including crashing, lags, and errors during essential tasks. (9 reviews) - Users notice occasional **slow performance** during call disconnections, which can impact their overall experience. (8 reviews) - Users find UJET can cause **workflow disruption** by crashing unexpectedly and forcing time-consuming troubleshooting during busy periods. (8 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (7 reviews) - Users experience **software glitches** with UJET, including freezes, unexpected shutdowns, and performance issues affecting workflow. (7 reviews) - Users face **dialer issues** with UJET, affecting incoming calls and call status changes during outbound calls. (4 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) ## UJET Reviews ### 1. Powerful CCaaS Integrations and Omnichannel Support with AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Rupesh k. | Technology Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about UJET?** Ujet CCaaS platform is capable of integrating with a large number of third-party tools, including multiple CRMs. It can also directly integrate Google Dialogflow virtual agents. It supports multiple communication channels such as IVR, SMS, email, and WhatsApp. In addition, it supports agent assist and other AI features. **What do you dislike about UJET?** I have found a lack of clear support documentation. The support team required a long time to fix product bugs, and it was difficult to reach out to them for lower-priority issues. **What problems is UJET solving and how is that benefiting you?** It’s easy to configure the Dialogflow virtual agent and escalate to a human agent. To support the human agent, there are multiple AI assistance features such as sentiment analysis, proactive generative knowledge assist, and conversation summarisation. UJET CCaaS supports multiple CRMs, including MS Dynamics, Kustomer, Oracle, Salesforce, Zendesk, ServiceNow, HubSpot, and custom CRM options, including a default CRM. For the IVR channel, you can use the new number provided, keep your existing number, or use the BYOC connector. Integration with Google Cloud services is very smooth and comfortable, including Agent Assist, Conversation Insights, and storage buckets for call and chat transcripts, metadata, and call recordings. It also offers an exceptionally wide range of reports backed by Looker dashboards, and multiple routing systems are available. Overall, with the UJET CCaaS platform, you can customise it based on your requirements. ### 2. UJET Streamlines Customer Interactions and Boosts Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Hariharan K. | Proctor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about UJET?** I like UJET because it makes handling customer interactions smoother and more efficient, especially in a fast-paced support environment. From my perspective working in a BPO setup, the platform brings everything viz., calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. It also helps me provide a more personalized experience for customers, since all the relevant information is easy to access during each interaction. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful. **What do you dislike about UJET?** UJET can be laggy at times, especially when opening it for the first time each day or when I’m handling multiple interactions. In my experience, there are moments when the system slows down, responds late, or doesn’t load properly, which is frustrating when I’m dealing with customers in real time and need to make an urgent call. These delays hurt efficiency and make the overall workflow more stressful, since even simple actions end up taking longer than expected. **What problems is UJET solving and how is that benefiting you?** From my point of view, it brings calls, chats, and customer information together in a single platform, so I don’t have to switch between different tools while assisting customers. Having everything in one place helps me respond faster, stay organized, and provide better support because all the details I need are right there. It also cuts down on confusion and manual effort, making my work more efficient and improving the overall customer experience. ### 3. Customer Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Bea N. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about UJET?** What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based platform, it’s incredibly easy to use, making life much simpler for both the person asking for help and the agent providing it. I’m a huge fan of how it cleans up messy workflows—everything feels smart, connected, and completely intuitive **What do you dislike about UJET?** Honestly, this feature is all upside—it’s just genuinely useful. **What problems is UJET solving and how is that benefiting you?** UJET does a great job of fixing the messy, slow parts of customer support. It used to be such a headache trying to juggle different tools for calls, chats, and tickets, but UJET pulls everything into one spot. By making it so much easier to manage conversations and find info, it speeds up response times and keeps things accurate. The result is happier customers and a much less stressful workday for everyone involved. ### 4. Great global calling and integration, but startup lag and number-paste errors need work **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwin B. | Executive - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about UJET?** UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool. **What do you dislike about UJET?** UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement. **What problems is UJET solving and how is that benefiting you?** It solves the problem of remote workers being able to call as if they’re in the office. Customers don’t feel any lag when they contact us, and overall the communication experience is good. ### 5. The best ally **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa P. | Líder de servicio al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** Ujet offers the perfect combination of advanced functionality and ease of use. Thanks to configurable tables, we can create the perfect setup immediately and directly. Best of all, Ujet offers services designed to impress customers and save money. Unlike other providers in this sector, Ujet's cost structure does not benefit from prolonged processing times; therefore, we are proud to help you reduce costs by reducing AHT. This is revolutionary! **What do you dislike about UJET?** A user experiences that when working with multiple chats, the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it. **What problems is UJET solving and how is that benefiting you?** Currently, it is used solely as a line provider, allowing us to calmly carry out all necessary communications regardless of the type of number, and the compatibility with other omnichannel platforms allows you to have a backup of the operations. ### 6. Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design **Rating:** 2.0/5.0 stars **Reviewed by:** Steven R. | Dispatch specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about UJET?** After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance. We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster. **What do you dislike about UJET?** While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent. The Pro: You can guide the member through the upload process in real-time. The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo. **What problems is UJET solving and how is that benefiting you?** Everything is in one place, which creates simplicity and consistency for my team. The call forwarding, auto-attendant, and interactive voice response features give us the flexibility to handle customer calls efficiently. Customers can get routed quickly without frustrating waits. UJET's reliability has also been a major benefit. Their robust network architecture means very few dropped calls or interruptions in service. I don't have to worry about losing customers due to technical difficulties. With UJET handling our communications infrastructure and support, I can focus on strategic priorities like growth and operations. I know customers will have a professional experience interacting with my business. That peace of mind has been invaluable. Overall, UJET has solved key problems around integrating, managing, and stabilizing our customer communication channels. My business delivers better customer service as a result. ### 7. Usage of this Best Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about UJET?** I like this tool because it’s versatile and includes features that help reduce our workload across email, chat, and especially calls. I also appreciate how well it integrates with the other tool we use, which makes our overall workflow more efficient. We use it at work all the time because it’s easy to navigate. The functions are straightforward to pick up through self-exploration, and it doesn’t require any formal training. **What do you dislike about UJET?** This tool sometimes experience bug that resulting for me to troubleshoot it sometimes. There's a time that I launch this tool and it couldn't load that interfered our task. Sometimes, it displays a different data that doesn't match the data that my colleague have that yields confusion to our team scorecard. Hopefully, they can fix this in future so UJET can reach its potential. **What problems is UJET solving and how is that benefiting you?** UJET is in a league of its own. It’s the best tool I’ve used so far since working in the call center industry. It benefits me because it gives me peace of mind—every task I’ve handled using it has been completed on time. It also helps reduce disorganization at work, since it has features that help our team function smoothly. Hopefully, my colleagues share the same experience I’ve had while using this tool. ### 8. UJET: Enhances the Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about UJET?** UJET is the best for being user-friendly. It has a lot features that makes call interaction better. It sync well with the other tools we have that makes the workload easy. It is very efficient to our daily work as it offer functions that can modify the you want to handle the call, email or even chat. **What do you dislike about UJET?** One thing I dislike about this tool is that sometimes it glitched to some occassion. Despite opening this without other tab, its tab is slow to open and might take minutes or even hours to load. I hope they can address this so this tool can reach its full potential. **What problems is UJET solving and how is that benefiting you?** UJET solved a lot of problem on our work. It helps me work efficiently as this tool help me dissolved work easily. It has feature like an in-app support and smart automation that resolve customer service problem without going thru multiple steps. This is tool is beneficial not just to me but also to the company I'm working with as it provide personalized and broad assistance that lead to customer and client satisfaction ### 9. Easy To Use Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about UJET?** The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use at work, which makes our workflow much smoother. We rely on it every single day, and our operations honestly wouldn’t run the same without it. It’s become an essential part of how we work. **What do you dislike about UJET?** One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forces me to stop what I’m doing to troubleshoot the issue. Even if it’s basic troubleshooting, it still takes up valuable time and interrupts my workflow, which can be frustrating during busy hours. **What problems is UJET solving and how is that benefiting you?** UJET has capability to address major concern regarding customer service industry. Its features helps our operation to work smoothly and functional. It cater assistance for every communication we want to share with our customers whether its via call, chat or email. It also have an automated feature that lets us send immediate response to our recipients. ### 10. Modern, Intuitive, and Reliable—UJET Elevates Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Maeia Pearl D. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2025 **What do you like best about UJET?** What I like best about UJET is its modern and intuitive interface that makes every interaction smooth and efficient. The platform is extremely user-friendly, allowing agents to navigate tasks quickly without unnecessary steps. I also appreciate the real-time tools such as seamless call handling, instant access to customer information, and organized ticket history which help streamline workflows and reduce handling time. **What do you dislike about UJET?** I dont have any dislike in UJET since this tool is very helpfull for me. **What problems is UJET solving and how is that benefiting you?** UJET solves several key challenges in customer support, and it has greatly improved the way I work. One major problem it addresses is the difficulty of managing multiple tasks and customer interactions at once. With UJET’s streamlined interface, everything from call handling to customer history can be accessed in one place, reducing confusion and saving valuable time. It also solves issues with system lags and call connectivity. The platform is stable and reliable, which means fewer disruptions and smoother communication with customers. This leads to faster resolution times and a better overall experience for both agents and guests. ### 11. Transformed Technical Support with Seamless Visual Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Logan R. **Reviewed Date:** February 05, 2026 **What do you like best about UJET?** I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are game-changers, allowing me to diagnose issues quickly by seeing exactly what the member sees. UJET's accurate virtual queuing reduces member frustration by allowing them to hang up without losing their place in line and ensures a seamless callback. The high-quality audio and signal stability are impressive, especially when dealing with members in remote areas. I love the integrated multimedia messaging that allows members to send photos and videos directly during the call, making documentation easy and automated. Moreover, UJET's ability to sync all interactions with our CRM automatically is incredibly useful for record-keeping. The platform's integration with our existing tech stack, especially Salesforce, enhances efficiency by embedding information directly into my dashboard, preventing the need for manual data entry. **What do you dislike about UJET?** While UJET is a powerhouse for visual troubleshooting, there are a few areas where the friction shows—especially when things get complicated on the member's end. Here is where I think it could be improved: 1. The 'Tech Literacy' Barrier: While the SmartActions (like camera sharing) are brilliant, they rely on the member being comfortable following a link and granting permissions on their phone. For some of our less tech-savvy members, or those using older devices, explaining how to use the feature can sometimes take longer than the troubleshooting itself. I'd love to see a 'Lite' version or a simpler, one-click interface that requires zero 'navigation' from the user once they click the link. 2. Connectivity in 'Dead Zones': Since my work involves RVers who are often off the beaten path, UJET’s reliance on a solid data connection for multimedia can be a hurdle. If a member has enough signal for a voice call but not enough for high-def video, the system can sometimes struggle to downgrade the quality gracefully, leading to dropped sessions or frozen frames. A more robust 'low-bandwidth mode' that automatically prioritizes compressed still photos over live video would be a huge help for those remote escalations. 3. Reporting and Dashboard Customization: From an administrative or 'power user' perspective, the reporting side can feel a bit rigid. Sometimes, digging into the specific data of why an escalation took longer (was it a technical failure or a communication gap?) requires a lot of manual filtering. More granular, customizable dashboards would help me track patterns in RV issues more effectively, allowing me to spot systemic problems with certain manufacturers faster. 4. Integration 'Lag': Occasionally, there is a slight delay between finishing a call and the full multimedia transcript appearing in the CRM. If I need to jump immediately into a follow-up or hand the case off to a technician, I sometimes have to wait a minute or two for the photos to sync. Real-time 'as-it-happens' syncing for photos and videos would make the hand-off process truly instantaneous. **What problems is UJET solving and how is that benefiting you?** UJET streamlines my technical support by enabling real-time troubleshooting with cobrowse and screen-sharing, reduces data silos with CRM integration, and improves workflow efficiency. It turns customer interactions into a visual process, cutting guesswork and expediting resolutions. ### 12. Reliable Call Management with Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Logan R. | Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about UJET?** I like UJET because it's remarkably fast and efficient, which is crucial for handling inbound and outbound calls, particularly in my role dealing with roadside assistance and dispatching. What stands out most is its reliability in never dropping calls, which is vital when communicating with customers who are stranded and need immediate help. Additionally, UJET's ability to handle multiple communication forms, like calling and texting simultaneously, enhances our productivity and responsiveness. The customization options UJET offers are exceptional, allowing us to tailor the platform precisely to our business needs rather than being confined to preset configurations. This flexibility makes it an integral tool that adapts perfectly to our operational demands. **What do you dislike about UJET?** I think the only thing that we could really improve on is the text messaging and then also the picture receiving and making and also doing videos. **What problems is UJET solving and how is that benefiting you?** I use UJET to efficiently handle inbound and outbound calls, resolving customer roadside assistance issues swiftly. It is fast, reliable without dropped calls, and supports simultaneous calling and texting, facilitating better customer service. ### 13. I enjoy using UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo C. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** Improving agent productivity and lowering down on client time to resolution is one of UJET main advantages, and it greatly improves operational workflow efficiency. Furthermore, its fluid multichannel assistance guarantees a connected and easy customer experience by combining chat, voice, and mobile app interactions into a single platform. **What do you dislike about UJET?** I like everything with UJET and I used it every day with my work **What problems is UJET solving and how is that benefiting you?** UJET tackles a number of important customer service issues, like streamlining complicated communication channels and cutting down on downtime. UJET removes the need for various tools by providing a dependable, user-friendly platform that smoothly blends phone, chat, and mobile app assistance, enabling agents to handle interactions more effectively. Faster service and happier customers are the results of this integration, which increases agent productivity and drastically reduces customer response times. Furthermore, the platform's robust system integrations and real-time reporting facilitate improved performance monitoring and process customization, assisting our team in making data-driven decisions that raise customer satisfaction levels overall. ### 14. UJET: Best tool in work **Rating:** 5.0/5.0 stars **Reviewed by:** jethro d. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about UJET?** The best thing I like about UJET is its compatibility to synchronize with other tools. It helps me to coordinate my ideas towards my work together managing my task chronologically. I like it also as its so easy to use and it has an interface that is easy to navigate that makes our work efficient. **What do you dislike about UJET?** One thing I dislike about UJET is sometimes its having delay whenever there are a lot of tabs I need to open. It has a pop-app tool that I need to open but sometimes it just keeps loading that results into a pause of task. The engineering team should fix this issue and I can assure that this tool will reach its potential. **What problems is UJET solving and how is that benefiting you?** UJET has seriously helped me get way more organized at work. It puts everything I need in one place, so I’m not all over the place and can focus better. What’s really cool is the real-time analytics it has — it’s not just basic reports. It actually looks at my stats and gives me clear tips on how to improve stuff, like cutting down on wasted time or using better phrases when I talk to customers. At the same time, it shows me what I’m doing well, like solving problems on the first try, so I can keep getting better at those things. Basically, it turns my work into this ongoing cycle where I’m always learning and improving, which helps me get better and faster every day. ### 15. Easy and Convenient, Effortless Call Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Diovineil A. | Customer support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about UJET?** the good thing about UJET is that it's is easy to use and convenient especially on noting the account of the caller. Other thing is that you don't need to provide more information and you just provide the summary of a certain concern. It is easy to open/ accessing it after it has been implemented to be used. As a customer support and achieving the goal it is helpful to achieve other areas of metrics. The good thing as well is that it is easy to use or linked with the other app like Kustomer. **What do you dislike about UJET?** The issue I have with Ujet is primarily about the notation that some are not accurate on what is intended and needs to provide the details for it so taht it will be captured. I also have an issue that if it about linking the 2 case notes it don't compressed so that it will only be one case noted to be used once linked. More likely if you are using Swift note frequently. **What problems is UJET solving and how is that benefiting you?** It resolves a lot of issues especially achieving the wrap up time and the convenience about noting the account about certain issue. It also helps about the chances of getting a lot of calls since you can note easily. this avoids hold time since you can rely on the notes of it. It also good to get CSAT since you can focus resolving while this tool will be the one to work for your documentation. ### 16. UJET: Modern, Reliable and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Fatima V. | Training Lead, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about UJET?** What I like best about UJET is its ease of use and intuitive interface, which make agent onboarding and daily operations effortless. Its ease of integration with CRM and workflow systems ensures seamless connectivity across platforms, while the ease of implementation allows teams to get up and running quickly. UJET’s robust customer support and consistent frequency of use across multiple communication channels highlight its reliability. Combined with its comprehensive set of features including real-time analytics, intelligent routing, and in-app communication, it stands out as a powerful, modern solution for customer engagement. **What do you dislike about UJET?** Its platform is consistently reliable and thoughtfully designed. If anything, we simply look forward to seeing even more innovation and feature enhancements as UJET continues to evolve, building on an already excellent foundation for customer experience management. **What problems is UJET solving and how is that benefiting you?** UJET simplifies customer interactions by unifying voice, chat, and digital channels into one seamless platform. It enhances efficiency through intelligent routing, real-time insights, and AI-powered support reducing handling time while improving customer satisfaction and agent productivity. ### 17. The pros and cons of UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Dhave S. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** This tool is a perfect combination of simplicity and intelligence. The user-friendly interface made it instantly easy to navigate, with zero learning curve. It’s clean, uncluttered, and efficient. More importantly, the sheer depth of knowledge available is outstanding—it’s packed with valuable insights without ever feeling complicated. A truly brilliant balance of easy operation and powerful capability. Highly recommended! **What do you dislike about UJET?** While the interface is intuitive and brilliantly simple (a huge win for user-friendliness!), and the knowledge/data it offers is incredibly rich, the experience is significantly hampered by noticeable delays and unresponsiveness. I frequently experience a lag after every click, which slows down workflow and becomes frustrating over time. If the speed and responsiveness could be optimized, this tool would easily be a 5-star product. The potential is definitely there! **What problems is UJET solving and how is that benefiting you?** This tool assists me in managing how I handle calls. When I need to transfer a call to another line of business, its features make the process straightforward and efficient. ### 18. Modern, Mobile-First Contact Center with Seamless Omnichannel Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Chester C. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about UJET?** What I like best about UJET is its modern, customer-centric approach to contact center technology. It is very easy to use especially some other people are not "Techy" type of person. This would be a game changer for all customer supports and we usually use it. **What do you dislike about UJET?** I don't find anything that I can dislike with Ujet since it is very simple tool and very easy to use. I hope I can use this if ever I switch to a different company. **What problems is UJET solving and how is that benefiting you?** UJET is solving several key problems in customer support by modernizing and simplifying the way businesses interact with their customers. Ujet is what helps me to communicate with customers and help them with their concern. UJET is a tool that we use everyday to communicate with customers and it benefits us when it lessen our stress when working. ### 19. Ujet Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marce Jowel M. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UJET?** In my experience, the most valuable aspect of Ujet is its intuitive and user-friendly interface. This tool greatly assists us as customer support agents by making it much easier to reach out to customers. The straightforward design is crucial to our daily operations. Ujet provides a range of features, such as seamless customer contact and the ability to monitor performance scores. In addition to its usability, Ujet stands out for how easily it can be implemented and integrated with our existing systems. For IT and administrative teams, the platform simplifies the setup process, enabling rapid deployment throughout the organization. Its smooth integration with other business tools, like CRM systems and ticketing platforms, helps create a unified workflow. This centralized approach makes user management easier and ensures a smooth, efficient transition, so teams can quickly take advantage of all the tool’s capabilities without facing significant technical challenges. **What do you dislike about UJET?** One downside of using the Ujet is its tendency to automatically disconnect from the internet, which in turn changes its status. This can be inconvenient when you need a stable connection. **What problems is UJET solving and how is that benefiting you?** Whenever we experience connection issues, we usually reach out to Ujet support to help us identify possible solutions for the problem. ### 20. Boosts Productivity and Simplifies My Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Maui D. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about UJET?** What I like best about UJET is how seamlessly it integrates into my daily tasks, making communication with customers smoother and faster. The interface is intuitive, so I didn’t have to spend much time learning how to use it. It has significantly reduced the time spent on troubleshooting and resolving issues, which lets me focus more on providing excellent service. Overall, UJET has become an essential part of my workday, helping me stay organized and efficient without any unnecessary complications **What do you dislike about UJET?** While I appreciate many aspects of UJET, one thing I dislike is that occasionally the system experiences minor lags during peak hours. These issues don’t happen often, but when they do, they can be a bit frustrating. Overall, though, the benefits of using UJET far outweigh these drawbacks. **What problems is UJET solving and how is that benefiting you?** User-friendly platform for customer interactions. It eliminates the need to switch between multiple tools, which reduces errors and saves time ### 21. It makes customer support simple and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Joshua C. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UJET?** The best thing about UJET is its seamless integration of multiple communication channels like voice, chat, and video in one easy-to-use platform, combined with real-time insights and AI-driven automation that significantly enhance agent productivity and customer experience. Its CRM-first, mobile-friendly design and outstanding usability make it simple for agents to manage customer support efficiently, even under pressure. **What do you dislike about UJET?** UJET can be costly, especially as organizations scale beyond a small number of agents, with higher tiers and additional features adding to the price. Some also report occasional performance issues such as slow load times, unexpected shutdowns, and UI glitches, which can disrupt workflow. **What problems is UJET solving and how is that benefiting you?** UJET solves several key problems in customer support and contact center operations by providing a unified, AI-powered platform that blends multiple communication channels (voice, chat, video, SMS) into seamless customer journeys. It reduces friction by enabling customers to share photos, videos, and screenshots in real time, giving agents direct insight into issues, which speeds up resolution and improves first call resolution rates. ### 22. Steep pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo C. | Customer Support agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UJET?** I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers. **What do you dislike about UJET?** The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge. **What problems is UJET solving and how is that benefiting you?** UJET helps us streamline all our customer support channels into one platform, so we don’t have to juggle multiple tools. This means our agents can respond faster and more efficiently, which leads to happier customers and less frustration for the team. It’s also helped us get better insights into how we’re doing, so we can continuously improve the experience we deliver. ### 23. Customer Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ann Clarizhel C. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about UJET?** UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. **What do you dislike about UJET?** I don't have any thing that I don't like because it works faster and excellent most of the time. **What problems is UJET solving and how is that benefiting you?** Easy to reach and assisting the customer remotely. Even we are on the other side of the world Ujet is very helpful. UJET can be tools that can connect to people. ### 24. Advantage and Disadvantage of using UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about UJET?** I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well. **What do you dislike about UJET?** The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching. This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved. **What problems is UJET solving and how is that benefiting you?** UJET offers everything I need to function at work. UJET was able to solve disorganization at my workspace. When you launch this tool, it already prepares everything that you need to work efficiently. This tool benefits me in a way that it makes my task easier and work efficiently with no supervision needed. ### 25. Using UJET is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Marie R. | Customer Support Representative, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs. **What do you dislike about UJET?** I think I don't have any dislike about UJET since I don't have any issues using it. **What problems is UJET solving and how is that benefiting you?** UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process. ### 26. UJET IS GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** kim michelle s. | CSR, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about UJET?** Interesting things about UJET that I like, based on their recent developments, UJET is not just adding AI features here and there — it’s pushing toward orchestrating the entire CX using generative AI + real‑time data. **What do you dislike about UJET?** Anything that UJET can improve is Platform Stability / Technical Glitches and Customization Limitations Occasional lag or latency during high volume periods or when handling many interactions. **What problems is UJET solving and how is that benefiting you?** UJET addresses several key challenges faced by modern contact centers, delivering tangible benefits to both businesses and customers. UJET offers a unified platform that integrates voice, chat, SMS, and in-app support, ensuring a seamless omnichannel experience. ### 27. Been using ujet since I enter this company and it's been fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquilyn T. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** It has all the information of the caller and can easily find it. **What do you dislike about UJET?** It sometimes freezes, but I guess it is because of the software update made to our PC. **What problems is UJET solving and how is that benefiting you?** It is easy to use, when transferring to oter dept, we don't need to type in manually the phone number, we can easily choose the option we have in ujet and transfer it to the correct dept. ### 28. Feature-Rich, Easy Setup, But Needs Stability Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Renato N. | call center representatives, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about UJET?** I like UJET because it gives me features where I can select the next status to transfer the call to the designated department. It's also easy and understandable to set up, which helps in managing my work schedule effectively. **What do you dislike about UJET?** Sometimes it gets automatic log out for no reason. In making outbound calls, sometimes I receive an error message saying the number is invalid even if it is the usual number of the customer. It gives us confusion on both parties. **What problems is UJET solving and how is that benefiting you?** I use UJET to manage my work schedule and easily transfer calls to the designated department. ### 29. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis R. | Call Center Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about UJET?** UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilities **What do you dislike about UJET?** Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness. **What problems is UJET solving and how is that benefiting you?** easy to access information ### 30. UJET Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessielyn S. | Customer Service Representative, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about UJET?** Ujet is easy to access. I can easily transfer a call and chat. I love that there's an auto correction with the chat. **What do you dislike about UJET?** Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app **What problems is UJET solving and how is that benefiting you?** It benefits me in my work where I can use it easily and productively. ### 31. UJET: A Tool for Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about UJET?** The best thing about UJET is it simple to use. It have a lot of features that sync to other equipment we're using at work. We always use this tool in a daily basis and our operation won't function without it. **What do you dislike about UJET?** The thing I dislike about UJET is that sometimes it crashing when paired to other tabs. It causes delay and needs to do basic troubleshooting that takes ample time of our work. **What problems is UJET solving and how is that benefiting you?** It helps us to organize our team performance, it display our KPI's that give us an insight on how our team performs in a certain period. It benefit me also in a way that I always manage my call carefully as it displays our metrics for every interaction it integrate. ### 32. Ujet Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joah D. | Customer Support, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about UJET?** I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient." **What do you dislike about UJET?** "Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential." **What problems is UJET solving and how is that benefiting you?** UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall." ### 33. Best Web Call Center System Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Emircan . | Project Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about UJET?** Ujet is great for setting IVR's. Their Virtual Agent is also very cool. Its a must have product when it comes to contact center. **What do you dislike about UJET?** I like Ujet so there is nothing that is dislike **What problems is UJET solving and how is that benefiting you?** Ujet helps us with our Call center its superfast and supports the CRM system we use. ### 34. Effortless Customer Management and Fast Support with UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Denize P. | Customer Service Representative, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about UJET?** I like that UJET makes it very easy to manage calls, chats, and customer information all in one place. It reduces complexity and helps me assist customers faster. **What do you dislike about UJET?** I don't have any dislike since UJET is very helpful for me **What problems is UJET solving and how is that benefiting you?** UJET simplifies communication by putting all channels in one place. It saves time and helps me assist customers more efficiently. ### 35. The platform is reliable and easy to use, and the support team is helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Vima Rose L. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** What I like best about UJET is its intuitive interface and seamless integration with other tools, which makes managing customer interactions smooth and efficient. The real-time support features also help me resolve issues quickly. **What do you dislike about UJET?** What I dislike about UJET is that sometimes the system can be a bit slow during peak hours, which affects response times. Additionally, a few features could be more customizable to better fit specific workflows. **What problems is UJET solving and how is that benefiting you?** UJET is solving communication and customer support challenges by providing a streamlined, easy-to-use platform that integrates multiple channels in one place. ### 36. UJET: Effortless Setup and Comprehensive Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about UJET?** I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find notes and customer's information. The setup and access are easy too. **What do you dislike about UJET?** none so far **What problems is UJET solving and how is that benefiting you?** UJET makes it easy for me to find customer information and notes and change my aux status effortlessly. ### 37. UJET Delivers Unmatched Reliability and Seamless Call Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Joven M. | Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about UJET?** Ujet offers the most reliable and fluid connection experience of any soft phone I've used, excelling at instantly routing callers to the appropriate agents. **What do you dislike about UJET?** UJET is the ideal solution that flawlessly meets all my requirements, proving to be the most comprehensive and reliable platform without any discernible limitations **What problems is UJET solving and how is that benefiting you?** UJET provides me with a flawless, reliable foundation for communication, allowing my team to be more efficient and focus entirely on customer interactions, which is the core of successful service. ### 38. Ujet navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Adelaida E. | Contact Support, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about UJET?** Easy to use and navigation is user friendly. I'm getting used to it and it really helps a lot in evreything I do. As a contact support, I can handle and help resolve customer's concern. I alwasy check and inspect all it's features evrytime I use it. **What do you dislike about UJET?** None so far. Everything is doing well and good **What problems is UJET solving and how is that benefiting you?** Support agents working without customer history struggle with slow and inefficient resolutions. UJET’s fix: Real-time CRM integration—agents instantly see customer history, metadata (e.g., device context), and conversation data. This reduces friction, enables personalization, and equips agents with smarter tools like Smart Reply, Smart Compose, and Smart Actions ### 39. Outstanding App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Eugenio II V. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about UJET?** There is delay on the app when being used so every call is smooth. easy to use since it is used everyday **What do you dislike about UJET?** None, so far. so far so good. Every call is clear and crisp. Very easy to use and works hand in hand with the tool used as well **What problems is UJET solving and how is that benefiting you?** Haven't encountered any issues ### 40. Ujet: A first hand user's point of view **Rating:** 5.0/5.0 stars **Reviewed by:** Deseree S. | Customer Service Representatvive, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about UJET?** I like the new feature where in we can easily choose the geo for transfer call. For me it's better that way **What do you dislike about UJET?** None that I can think of. I am liking my overall experience with Ujet. **What problems is UJET solving and how is that benefiting you?** Communications. It is very easy to have a conference call for upto three parties on the line. Call transfers made eay as well. Also, when trying to make a phone call you will be ask fisrt if the new call is assosciated with the existing ticket or not. ### 41. Effortless to Use, Minor Loading Delays **Rating:** 5.0/5.0 stars **Reviewed by:** nedilyn g. | Customer representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about UJET?** Ujet is very easy to use, you can use it without any guidance from anyone. **What do you dislike about UJET?** Sometimes it takes time for to load but all in all it good. **What problems is UJET solving and how is that benefiting you?** I use it every day for my work, this really helpful this is the one I need for my work, I can be able to get the customer information through ujet as it will generate the customer information using the phone number they're using. ### 42. Honest UJET review! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about UJET?** UJET has made my work much easier, and I would recommend it to my colleagues and friends who work at other companies. I used UJET a lot to me. **What do you dislike about UJET?** I really appreciate all the features that UJET offers. **What problems is UJET solving and how is that benefiting you?** UJET has resolved all the problems I was facing, and I no longer deal with delays since this tool is significantly faster and more efficient. ### 43. Effortless Urban Travel with Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** adrian m. | customer service, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about UJET?** What i really like with ujety is how it gathred all communication channel in one place it make super easy for us to contact the customer using calls chat and messages. **What do you dislike about UJET?** sometime ujet is to complex for a certain features sometimes it need more effort to rune it smoothly **What problems is UJET solving and how is that benefiting you?** UJET solves the challenge of missed communication tools in our call center by providing a platform for calls, chats, and messages. this help our operations, allowing agents to handle inquiries more efficiently and improving overall customer experience. ### 44. Best soft phone for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Kyle B. | Training Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** In today's fast-paced environment, having reliable and highly functional communication tools is non-negotiable. The UJET excels in meeting this demand, offering a remarkably smooth and efficient experience that sets a new standard for business telephony. **What do you dislike about UJET?** Performance is a key strength of UJET. The application is smooth and fast, loading quickly and transitioning between functions without lag or delay—a significant productivity boost for agents handling high volumes of contacts. **What problems is UJET solving and how is that benefiting you?** Assisting a customer. ### 45. Great experience with Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Jemalyn P. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about UJET?** Using Ujet frequently has been a great experience. The platform is easy to use, offers a wide range of helpful features, and provides excellent customer support. **What do you dislike about UJET?** I have no complaints about Ujet. The platform is very user-friendly and convenient to navigate. **What problems is UJET solving and how is that benefiting you?** Ujet makes it easy to communicate with customers and efficiently resolve their issues and concerns. ### 46. Modernizes Customer Support with Seamless, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Angel Clarise B. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** What I like best about UJET is how it modernizes customer support by combining a seamless, user-friendly mobile experience with powerful cloud contact center technology. **What do you dislike about UJET?** None because UJET is one of our major tool for us to process calls, emails, and chats. **What problems is UJET solving and how is that benefiting you?** We used UJET for taking calls, emails, and chats in which it benefits us for having a quality of customer service. ### 47. Seamless, Smartphone-Native Support Makes Customer Interactions Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Josephine D. | customer support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about UJET?** It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me. **What do you dislike about UJET?** It will lag sometimes when disconnecting the call even when your connectivity is good **What problems is UJET solving and how is that benefiting you?** It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience ### 48. Sleek, Mobile-Friendly Support Platform with Powerful AI and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Shelsa Nayeli T. | Customer Service Representative Tier 1, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** What I appreciate most about UJET is its sleek, mobile-friendly interface, which really streamlines the customer support experience and makes it both quick and convenient. The platform brings together voice, chat, and in-app assistance in a single location, and includes helpful features like photo and video sharing to speed up resolving issues. Additionally, UJET leverages AI and automation to route calls efficiently, manage straightforward inquiries, and help minimize wait times. **What do you dislike about UJET?** None, UJET works perfectly fine every single day **What problems is UJET solving and how is that benefiting you?** UJET addresses typical contact center challenges such as lengthy wait times, lack of integration between systems, and inadequate support for mobile users. ### 49. Easy to use and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rachelle M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction. **What do you dislike about UJET?** Nothing, I am very satisfied using UJET when it comes assisting customer. **What problems is UJET solving and how is that benefiting you?** UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience. ### 50. Using of Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UJET?** It can use to communicate out bound or inbound call to a customer and can use to support the customers need. We used ujet for working and to tag if we whether going to meeting ,breaks or lunch. **What do you dislike about UJET?** mispunch on ujet can caused call outs from the higher ops and errors occurs . **What problems is UJET solving and how is that benefiting you?** It solve on communicating with people , easy to use and to navigate . There's no error can experience using the Ujet . ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+01%3A51%3A12+-0500&secure%5Bsession_id%5D=4a84f02f-81e0-4c1c-bb59-d4fac8906136&secure%5Btoken%5D=8f930d1a0046e010d99b40d1ac529a35476858f1fd4dbf656f30690c995d35a5&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,455 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews)