--- title: Twilio Reviews meta\_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 530 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Twilio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Twilio to be **user-friendly** , easily managing services and features without complications. [(40 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [(30 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [(21 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [(19 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [(26 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [(14 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Twilio ##### 1. Ease of Use Users find Twilio to be **user-friendly** , easily managing services and features without complications. [ See 40 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 2. Easy Integrations Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [ See 30 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 3. Integrations Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 4. Easy Setup Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [ See 21 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) See Related User Reviews ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you like about Twilio? The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you like about Twilio? I love Twilio's reliability, scalability, and easy API integration, as it makes adding messaging, calls, and notifications into apps fast and seamless ##### 5. API Integration Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [ See 19 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) See Related User Reviews ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Real-Time Communications and Custom Dashboards That Fit Our Workflow" What do you like about Twilio? Twilio's ability to provide powerful, real time communications plus custom dashboards and user interfaces makes it a joy to integrate into our workflo ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you like about Twilio? Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is det ### 5 Cons or Disadvantages of Twilio ##### 1. Expensive Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [ See 26 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you dislike about Twilio? I have concerns about pricing transparency with Twilio, as the costs can increase quickly with a high message volume. ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you dislike about Twilio? The pricing can become expensive at scale, and the dashboard and billing structure can sometimes feel complex for new users. ##### 2. Poor Customer Support Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you dislike about Twilio? Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for prem ##### 3. Difficult Configuration Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [ See 14 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 4. Complex Setup Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 5. Technical Knowledge Required Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/4/2026 "It's a headache, terrible usability, zero support" 0/5 What do you like best about Twilio? The services they are supposed to offer, but everything is a problem. Review collected by and hosted on G2.com. What do you dislike about Twilio? The price, the support, the lack of information, the usability. They have consumed services that worked well before Twilio came in. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Send transactional SMS and Email Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/7/2025 "main platform for sms/whatsapp API" 3/5 What do you like best about Twilio? centralized platform for sms and whatsapp dev Review collected by and hosted on G2.com. What do you dislike about Twilio? pricing, customer experience, UX, and campaigns Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? programmatic sms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Elmer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elmer P.") EP Elmer P. Case manager Small-Business (50 or fewer emp.) 5/13/2025 "Twilio review" 5/5 What do you like best about Twilio? useful and fast to contact customers all the time Review collected by and hosted on G2.com. What do you dislike about Twilio? would like to be able to listen to my calls Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? useful and fast to contact customers all the time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jose David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose David C.") JC Jose David C. Digital Marketing Specialist Enterprise (\> 1000 emp.) 10/3/2024 "The ease of integration of this tool is unlimited." 5/5 What do you like best about Twilio? The way in which Twilio is integrated is amazing, it allows us to implement it literally in any application and software, plus it has a large repertoire of native applications, allowing us to connect without a code bar. Review collected by and hosted on G2.com. What do you dislike about Twilio? When there are no native applications, it is very complex to connect, since it is mandatory that you know how to program to do it, plus it does not have a platform for people who just want to send simple messages. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio helped us to provide communications to our database via SMS and allowed us to have a second channel for our customers to clarify all their doubts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/27/2024 "Good tool for SMS and marketing efforts" 4/5 What do you like best about Twilio? Twilio is a great service provider for us and we're continuing to get great value from them Review collected by and hosted on G2.com. What do you dislike about Twilio? Support and requesting new numbers, shortcodes and etc. can be a bit tricky and slow Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? SMS and other marketing efforts are greatly enhanced and solved by Twilio. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 6/12/2025 Validated ReviewerIncentivizedSource: G2 invite ![Darrell R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darrell R.") DR Darrell R. Board Member and Investor Small-Business (50 or fewer emp.) 10/16/2024 "Nonexistent support for a small business" 1/5 What do you like best about Twilio? It was very easy for me to purchase my service and be billed promptly, and be assigned a phone number. Review collected by and hosted on G2.com. What do you dislike about Twilio? When setting up phone number there are numerous requirements for certifications, Weber hawks, and technical integration requirements that are neither well documented, clear, or aided by any on screen bye workflow. Further there are no live chat or Live telephone options for a small business. Finally when emailing support, response times are greater than 24 hours. I purchased a Twilio number four weeks ago and I still can neither receive calls no more receive voicemails. Tragic. Would not recommend try RingCentral instead Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I needed a VoIP phone line for my calling features for my CRM platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pejman Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pejman Y.") PY Pejman Y. Software Engineer Small-Business (50 or fewer emp.) 1/6/2025 "Used to be fine, But stopped working and the support cannot care less!" 0/5 What do you like best about Twilio? There are many features, tons of integrations, and not so hard to setup Review collected by and hosted on G2.com. What do you dislike about Twilio? When something's wrong, don't expect them to help with diagnosis, let alone support! Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Virtual numbers integrated with our company services Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steve M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve M.") SM Steve M. Charge des partenariats avec les entreprises Telecommunications Mid-Market (51-1000 emp.) 3/5/2025 "Easy to use" 4/5 What do you like best about Twilio? The ability to make and receive calls and SMS Review collected by and hosted on G2.com. What do you dislike about Twilio? Incoming calls are not personalized Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? With this application, calls are made quickly. With the ability to send SMS Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You pageAI Translated ![Romina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romina L.") RL Romina L. Project Manager Small-Business (50 or fewer emp.) 2/13/2024 "Good WhatsApp Business partner to integrate bots and send messages" 4.5/5 What do you like best about Twilio? It has a very low cost for the service, which is excellent to avoid inflating the IT department's budget. It is very easy to implement and is always active; we have not had any problems because it guarantees business continuity. The tool is powerful, integrating all tools and solutions through Zapier and webhooks, and is just a far-reaching system. Review collected by and hosted on G2.com. What do you dislike about Twilio? The UXI is a bit cumbersome when it comes to creating subaccounts and viewing analytics; it's so powerful that you can get lost, but that's a minor issue since I'm sure someone with more knowledge can be more efficient in its use. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? In Llamando al Doctor, we use Twilio to leverage WhatsApp Business tools. It is very useful for sending medical prescriptions and attendance certificates in PDF format via WhatsApp to patients. We also use it for sending and confirming medical appointments, as well as managing cancellations and all appointment and communication management, both for doctors and patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated AK Aditya K. Software Developer Computer Software Small-Business (50 or fewer emp.) 2/9/2024 ""Twilio OTP Verification: Secure and Seamless"" 4.5/5 What do you like best about Twilio? One of the best things about Twilio is how easy it makes verifying identities with OTPs (One-Time Passwords). It's super reliable and fast, which is crucial for keeping things secure. Plus, it's flexible enough to integrate into different platforms seamlessly. Overall, Twilio's OTP verification is a lifesaver for keeping accounts safe without causing headaches for users. Review collected by and hosted on G2.com. What do you dislike about Twilio? One downside of Twilio is its requirement to make a payment before sending OTPs to unverified numbers. It would be helpful if they offered a few free trials or a minimum number of chances to try before requiring payment. While the overall experience is positive, this initial barrier can be a bit frustrating for users who want to test the service before committing to payment. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio solves the problem of secure communication by providing reliable OTP verification services. This benefits me by ensuring that only authorized users can access my platforms or services, enhancing security and trust. Plus, it saves me time and effort by handling the verification process seamlessly, allowing me to focus on other aspects of my business. Overall, Twilio's solution simplifies authentication and strengthens security, making my life easier and my systems more secure. Review collected by and hosted on G2.com. 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