--- title: Turn Reviews meta\_title: 'Turn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how Turn works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### Turn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **responsive and helpful client interaction** from Turn, appreciating their commitment to customer service. [(2 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721148&qs=pros-and-cons#reviews) Users love the **ease of use** of Turn, highlighting its simplicity in candidate input and consent management. [(2 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721334&qs=pros-and-cons#reviews) Users find Turn to be **highly responsive and helpful** , simplifying the hiring process with excellent customer service. [(2 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721038&qs=pros-and-cons#reviews) Users appreciate the **simplicity** of Turn, which makes hiring and sourcing candidates more efficient and manageable. [(2 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721254&qs=pros-and-cons#reviews) Users enjoy the **simplicity** of Turn, which enhances their hiring and candidate sourcing experience effectively. [(2 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721072&qs=pros-and-cons#reviews) Users dislike the **mandatory marketing emails** linked to background checks, complicating their experience with Turn. [(1 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721002&qs=pros-and-cons#reviews) Users find the **limited features** of Turn problematic, particularly regarding volunteer background check requirements and email marketing lists. [(1 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721171&qs=pros-and-cons#reviews) Users find the **mandatory checkbox for marketing consent** unsuitable for organizations with specific volunteer management needs. [(1 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721118&qs=pros-and-cons#reviews) Users report occasional **payment issues** with Turn, but many find the experience overall enjoyable. [(1 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1720789&qs=pros-and-cons#reviews) Users find it **difficult to reach customer support** , leading to frustrations despite upcoming improvements. [(1 mentions)](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1720816&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Turn ##### 1. Client Interaction Users praise the **responsive and helpful client interaction** from Turn, appreciating their commitment to customer service. [ See 2 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721148&qs=pros-and-cons#reviews) See Related User Reviews SB Shannon B. Small-Business (50 or fewer emp.) 5.0/5 "Love Working with Turn - Very Responsive and Open to Feedback" What do you like about Turn? Everyone I've contacted at Turn or our organization has contacted has been responsive and helpful with our needs or concerns. They are open to our fee ![Derrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick A.") DA Derrick A. Small-Business (50 or fewer emp.) 5.0/5 "An excellent platform at a reasonable price" What do you like about Turn? Love their service and it's simplicity. I am a pain to work with but they always have so ##### 2. Ease of Use Users love the **ease of use** of Turn, highlighting its simplicity in candidate input and consent management. [ See 2 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721334&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Cheap and Easy" What do you like about Turn? Extremely cost-effective. It is super easy to input a candidate, and they can consent directly to Turn. ![Derrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick A.") DA Derrick A. Small-Business (50 or fewer emp.) 5.0/5 "An excellent platform at a reasonable price" What do you like about Turn? Love their service and it's simplicity. I am a pain to work with but they always have so ##### 3. Helpful Users find Turn to be **highly responsive and helpful** , simplifying the hiring process with excellent customer service. [ See 2 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721038&qs=pros-and-cons#reviews) See Related User Reviews SB Shannon B. Small-Business (50 or fewer emp.) 5.0/5 "Love Working with Turn - Very Responsive and Open to Feedback" What do you like about Turn? Everyone I've contacted at Turn or our organization has contacted has been responsive and helpful with our needs or concerns. They are open to our fee ![Ashley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley C.") AC Ashley C. Small-Business (50 or fewer emp.) 4.5/5 "Great software, getting even better!" What do you like about Turn? Turn is helpful with hiring and sourcing candidates. They have a large applicant pool and many automations which helps make the process simpler. ##### 4. Simple Users appreciate the **simplicity** of Turn, which makes hiring and sourcing candidates more efficient and manageable. [ See 2 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721254&qs=pros-and-cons#reviews) See Related User Reviews ![Derrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick A.") DA Derrick A. Small-Business (50 or fewer emp.) 5.0/5 "An excellent platform at a reasonable price" What do you like about Turn? Love their service and it's simplicity. I am a pain to work with but they always have so ![Ashley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley C.") AC Ashley C. Small-Business (50 or fewer emp.) 4.5/5 "Great software, getting even better!" What do you like about Turn? Turn is helpful with hiring and sourcing candidates. They have a large applicant pool and many automations which helps make the process simpler. ##### 5. Simplicity Users enjoy the **simplicity** of Turn, which enhances their hiring and candidate sourcing experience effectively. [ See 2 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721072&qs=pros-and-cons#reviews) See Related User Reviews ![Derrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick A.") DA Derrick A. Small-Business (50 or fewer emp.) 5.0/5 "An excellent platform at a reasonable price" What do you like about Turn? Love their service and it's simplicity. I am a pain to work with but they always have so ![Ashley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley C.") AC Ashley C. Small-Business (50 or fewer emp.) 4.5/5 "Great software, getting even better!" What do you like about Turn? Turn is helpful with hiring and sourcing candidates. They have a large applicant pool and many automations which helps make the process simpler. ### 5 Cons or Disadvantages of Turn ##### 1. Hidden Fees Users dislike the **mandatory marketing emails** linked to background checks, complicating their experience with Turn. [ See 1 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721002&qs=pros-and-cons#reviews) See Related User Reviews SB Shannon B. Small-Business (50 or fewer emp.) 5.0/5 "Love Working with Turn - Very Responsive and Open to Feedback" What do you dislike about Turn? Our organization doesn't love that our volunteers who get background checked must select one checkbox that they want their report and their emails mus ##### 2. Limited Features Users find the **limited features** of Turn problematic, particularly regarding volunteer background check requirements and email marketing lists. [ See 1 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721171&qs=pros-and-cons#reviews) See Related User Reviews SB Shannon B. Small-Business (50 or fewer emp.) 5.0/5 "Love Working with Turn - Very Responsive and Open to Feedback" What do you dislike about Turn? Our organization doesn't love that our volunteers who get background checked must select one checkbox that they want their report and their emails mus ##### 3. Missing Features Users find the **mandatory checkbox for marketing consent** unsuitable for organizations with specific volunteer management needs. [ See 1 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1721118&qs=pros-and-cons#reviews) See Related User Reviews SB Shannon B. Small-Business (50 or fewer emp.) 5.0/5 "Love Working with Turn - Very Responsive and Open to Feedback" What do you dislike about Turn? Our organization doesn't love that our volunteers who get background checked must select one checkbox that they want their report and their emails mus ##### 4. Payment Issues Users report occasional **payment issues** with Turn, but many find the experience overall enjoyable. [ See 1 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1720789&qs=pros-and-cons#reviews) See Related User Reviews ![Carson W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carson W.") CW Carson W. Mid-Market (51-1000 emp.) 5.0/5 "Great Background Check Service for My Staffing Agency" What do you dislike about Turn? None- I have enjoyed Turn, I have only had one billing issue in the past. ##### 5. Poor Customer Support Users find it **difficult to reach customer support** , leading to frustrations despite upcoming improvements. [ See 1 mentions ](https://www.g2.com/products/turn-technologies-inc-turn/reviews?filters%5Bsentiment_snippet%5D=1720816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Cheap and Easy" What do you dislike about Turn? Hard to reach customer service. I have recently tracked down more emails, and understand that customer service is getting revamped. ## Top-Rated Alternatives [ ![Checkr](https://images.g2crowd.com/uploads/product/hd_favicon/c9d304ee8b6dabf3c1fcb082188993d7/checkr.svg "Checkr") Checkr 4.5/5(456) ](https://www.g2.com/products/checkr/reviews) [ ![VICTIG Background Checks](https://images.g2crowd.com/uploads/product/hd_favicon/1173f73c1add818e84ff1183eed84a92/victig-screening-solutions.svg "VICTIG Background Checks") VICTIG Background Checks 4.7/5(513) ](https://www.g2.com/products/victig-background-checks/reviews) [ ![HiPeople](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf55b721c1e190be9b3b450d134d0c36/hipeople.png "HiPeople") HiPeople 4.6/5(1,066) ](https://www.g2.com/products/hipeople/reviews) [ View All Alternatives ](https://www.g2.com/products/turn-technologies-inc-turn/competitors/alternatives) ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") IP Verified User in Package/Freight Delivery Mid-Market (51-1000 emp.) 1/23/2023 "Turn Technologies is a valuable resource in reviewing candidates" 4.5/5 What do you like best about Turn? Turn creates an open platform to view applicants and their background history. When selecting candidates for a position, knowing the elements they include helps make applicant decisions clear. The upside of Turn is that applicants can get processed in less than 48 hours we can move applicants along quicker in their application process with the company. Review collected by and hosted on G2.com. What do you dislike about Turn? The downside of Turn is that sometimes, applicants can get stuck in a limbo period and resolving any issue may take longer than 72 hours. I've had an instance where I've waited over a week for confirmation details on one applicant. Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Turn account representatives are available to us to impede any instances we have when reviewing candidates. Because of this, we are able to identify any issues that candidates come across and resolve issues more effectively. Review collected by and hosted on G2.com. Show More 1/14/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite SB Shannon B. Missions Coordinator Small-Business (50 or fewer emp.) 11/17/2022 "Love Working with Turn - Very Responsive and Open to Feedback" 5/5 What do you like best about Turn? Everyone I've contacted at Turn or our organization has contacted has been responsive and helpful with our needs or concerns. They are open to our feedback and making changes if needed, or sharing why something is done a certain way. I always appreciate their attention to customer service. Review collected by and hosted on G2.com. What do you dislike about Turn? Our organization doesn't love that our volunteers who get background checked must select one checkbox that they want their report and their emails must be added to a marketing distribution list. We understand why this is done for the average user of Turn and we don't fault them for that, but it just doesn't work with our organization's reason for using Turn. Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Our organization uses Turn to background check volunteers who travel on mission trips to other countries. We do this by having volunteers fill out an application and the background check is part of that process. We could not find another company that could integrate with our system and not have users use a separate system outside of ours. But the Turn team has worked well with our web developer to clear any issues and find a seamless process that moves them through the application process more quickly than we had experienced before. Review collected by and hosted on G2.com. Show More Response from Nandini Prashad of Turn [Editedit](https://www.g2.com/survey_responses/turn-review-7386302/official_response/edit) Hi Shannon, thanks for your great review! We're glad Turn is able to provide a seamless, quick, and responsive background check solution for your organization. We're constantly looking for ways to improve your Turn experience! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kristen J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen J.") KJ Kristen J. Human Resources Manager Mid-Market (51-1000 emp.) 12/15/2022 "Easy to use background check system with bilingual and chat support" 5/5 What do you like best about Turn? Our relationship with Turn started last year when we needed to run background checks on several thousand people quickly. Not only did Turn tailor a package to fit our needs, but their pricing strategy was fair and their customer support was unbelievable. I especially enjoy working with our new account manager Marissa. She is fantastic and cares about our experience. Review collected by and hosted on G2.com. What do you dislike about Turn? Would like to have better reporting features. Everything else is excellent. Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Protecting our customers by providing a platform to background check our contractors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NW Natalie W. General Manager Small-Business (50 or fewer emp.) 12/16/2022 "Turn is working great for us !" 5/5 What do you like best about Turn? I really like that Turn is very user-friendly. Anytime that I need help with something, they are very willing to do whatever it takes to make sure I get the service and everyone is very friendly :) Review collected by and hosted on G2.com. What do you dislike about Turn? It might be nice if once the driver takes the drug test, there is a notification that it has been accepted and just waiting on results ...this might already be an option I'm unaware of Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? They Have had just general questions like the turnaround time for testing and backgrounds .I have recently asked them to expedite some drivers that I need as an Emergency, and they have done everything they can to help me achieve this Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FC Fernanda C. Operation Coordinator Small-Business (50 or fewer emp.) 11/22/2022 "Excellent Service" 5/5 What do you like best about Turn? The service, when I have a doubt they respond my email in hours It is so easy to use it Complete information, they gave you the precise information that we need Review collected by and hosted on G2.com. What do you dislike about Turn? There is not a training video The data is on another web page and it sometimes stops working Sometimes the drivers have issues with their SSN, the page does not let them add it Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? The SSN number, drivers can complete their background check Review collected by and hosted on G2.com. Show More Response from Nandini Prashad of Turn [Editedit](https://www.g2.com/survey_responses/turn-review-7410387/official_response/edit) Hi Fernanda! Thanks so much for the great review. We're pleased to know you find our solution easy to use and our support team quick and responsive to your needs. We also welcome your feedback, including on providing more user support content - definitely something we're working on. Stay tuned! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Molly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly C.") MC Molly C. Talent Acquisition Manager Mid-Market (51-1000 emp.) 5/16/2022 "So far our experience with Turn has been very positive. Quick responses for candidate background chk" 4.5/5 What do you like best about Turn? I really appreciate that Turn was willing to integrate with our ATS (Lever) - it wasn't already in place and they worked with Lever to build. SImilar to competitors in the integration and Review collected by and hosted on G2.com. What do you dislike about Turn? It has taken time and a lot of questions to better understand the different statuses - not quite as intuitive as I would expect - I was able to get access to the dashboard to get more information but still needed clarification - especially CONSENT status as nobody in our organization had experience with another vendor that had that initial authorization collected from the applicant and then further consent in some cases. Our team didn't understand why sometimes that additional consent is needed. Review collected by and hosted on G2.com. Recommendations to others considering Turn: Easy to use, direct or through ATS integration. Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Our higher area volume was looking for a more cost effective tool. Our area (Talent Acquisition) used the same vendor as our high volume area so we went along with their choice of vendor. It seems to be working out well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael R.") MR Michael R. Software Engineer Small-Business (50 or fewer emp.) 12/16/2022 "the API documentation is not as clear as I expected" 3.5/5 What do you like best about Turn? The most useful thing you have is the mocked server Review collected by and hosted on G2.com. What do you dislike about Turn? the mocked server does not work. requests return error Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Identify potential users who will not work in the business or do not meet our minimum selection criteria Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. CTO Mid-Market (51-1000 emp.) 12/16/2022 "Easy Background Check Solution" 5/5 What do you like best about Turn? Clear data, easy to use, simple to implement. Review collected by and hosted on G2.com. What do you dislike about Turn? No dislikes really, great experiences in the 3 years we've been using it Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Background checking independent contractors at an affordable rate and making for quick turn-around times for on-boarding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicholas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas P.") NP Nicholas P. Talent Acquisition Manager Mid-Market (51-1000 emp.) 11/30/2022 "Good platform" 4/5 What do you like best about Turn? Its easy to use and have sourcing features if needed. It also integrates with our ATS Review collected by and hosted on G2.com. What do you dislike about Turn? That currently it doesn't cover the Canadian market, however it will Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? Getting back checks done on candidates fast Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") AP Verified User in Package/Freight Delivery Small-Business (50 or fewer emp.) 5/24/2022 "User Review" 4/5 What do you like best about Turn? User Interface is simple and easy to use. Tech support is extremely helpful and quick to respond. Review collected by and hosted on G2.com. What do you dislike about Turn? We've gotten feedback from our applicants that the reports are not always accurate and sometimes people get mixed up. Review collected by and hosted on G2.com. What problems is Turn solving and how is that benefiting you? We're currently using Turn for background checks for MVR and criminal checks. The user interface is simple to use and easy to review. Review collected by and hosted on G2.com. Show More 12/19/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [Background Check](https://www.g2.com/categories/background-check)[Drug Testing](https://www.g2.com/categories/drug-testing) ##### Explore More [Which solution supports multi-location website performance testing?](https://www.g2.com/discussions/which-solution-supports-multi-location-website-performance-testing)[Top-rated platforms for combining mapping with analytics](https://www.g2.com/discussions/what-are-the-top-rated-platforms-for-combining-mapping-with-analytics)[SurveySparrow vs ExitPro for exit interviews: which exit interview management platform gives HR teams better response rates and more actionable departure insights?](https://www.g2.com/discussions/surveysparrow-vs-exitpro-for-exit-interviews-which-exit-interview-management-platform-gives-hr-teams-better-response-rates-and-more-actionable-departure-insights) [Best software for tracking assets across multiple sites](https://www.g2.com/discussions/best-software-for-tracking-assets-across-multiple-sites)[Recommended software for managing contact center agents](https://www.g2.com/discussions/recommended-software-for-managing-contact-center-agents)[Pros and Cons Details](https://www.g2.com/products/turn-technologies-inc-turn/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)