--- title: Trustmary Reviews meta\_title: 'Trustmary Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Trustmary works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Trustmary Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **professional tools for business growth** offered by Trustmary, enhancing credibility and monitoring reputation effectively. [(1 mentions)](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984424&qs=pros-and-cons#reviews) Users value the **effective customer insights** provided by Trustmary, enhancing credibility and online reputation management. [(1 mentions)](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984427&qs=pros-and-cons#reviews) Users appreciate the **efficient customer support** of Trustmary, enhancing their overall experience with the product. [(1 mentions)](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984431&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** with their websites, enhancing credibility and effectiveness in managing testimonials. [(1 mentions)](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984428&qs=pros-and-cons#reviews) Users benefit from the **organized interface and effective analytics** of Trustmary, enhancing credibility and online reputation. [(1 mentions)](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984419&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Trustmary ##### 1. Business Growth Users value the **professional tools for business growth** offered by Trustmary, enhancing credibility and monitoring reputation effectively. [ See 1 mentions ](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984424&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch platform for reviews and reputation management" What do you like about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, revie ##### 2. Customer Insights Users value the **effective customer insights** provided by Trustmary, enhancing credibility and online reputation management. [ See 1 mentions ](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984427&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch platform for reviews and reputation management" What do you like about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, revie ##### 3. Customer Support Users appreciate the **efficient customer support** of Trustmary, enhancing their overall experience with the product. [ See 1 mentions ](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984431&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch platform for reviews and reputation management" What do you like about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, revie ##### 4. Integrations Users appreciate the **seamless integrations** with their websites, enhancing credibility and effectiveness in managing testimonials. [ See 1 mentions ](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984428&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch platform for reviews and reputation management" What do you like about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, revie ##### 5. Knowledge Management Users benefit from the **organized interface and effective analytics** of Trustmary, enhancing credibility and online reputation. [ See 1 mentions ](https://www.g2.com/products/trustmary/reviews?filters%5Bsentiment_snippet%5D=1984419&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch platform for reviews and reputation management" What do you like about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, revie ## Top-Rated Alternatives [ ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ View All Alternatives ](https://www.g2.com/products/trustmary/competitors/alternatives) ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech Marketing and Advertising Small-Business (50 or fewer emp.) 12/12/2024 "Top Notch platform for reviews and reputation management" 5/5 What do you like best about Trustmary? The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, reviews can be integrated into your own website. Analytics are available to monitor how effective the testimonials have been, so automatic requests for feedback can further reduce manual efforts. The great advantage is with the reports and the option to add calls to action right within the testimonials for better control over the overall effect. It's a very professional and versatile tool for those who would like to increase the credibility of their product or service in a more target-driven and effective manner and monitor their online reputation. Review collected by and hosted on G2.com. What do you dislike about Trustmary? Everything works well; implementing additional native integrations could make everything even more fluid and faster. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Our problem in managing reviews was the handling of various platforms, and with Trustmary, we managed to solve it. Being able to manage them all from a single console and the possibility of manual entry is a real help. Among the most useful features for which we chose it, manual uploading is definitely included, as it allows us to include reviews from any platform; the same applies to bulk import (csv). Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 12/19/2024 Current UserValidated ReviewerSource: G2 invite ![Eemi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eemi K.") EK Eemi K. Project Manger Small-Business (50 or fewer emp.) 2/18/2021 "Trustmary is very easy to use and provides excellent methods of gathering feedback and showing them." 5/5 What do you like best about Trustmary? Setting up the system is super easy and you access via a browser. Basically you can gather first feedback in an hour. And another hour to publish reviews/feedbacks to your website. The whole process is done easy, clear and simple but still support full customization. I like that with Trustmary we have a great system for feedback and as addition we can show it to the world and generate more sales with it. Review collected by and hosted on G2.com. What do you dislike about Trustmary? At the moment the generated report output is .xlsx, would love to have visually appealing PDF-file or something available out of reports also. But have to say that in the dashboard you see the overview, summary and details of answers clearly and easily. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? First is to know our customer satisfaction better. We can find out where we succeed and where we haven't fulfilled our promises. We listen our customer better and believe that feedback gives us the tools to improve. Second is that we can show authentic references on our websites, and that is appealing to our website users, so it gives boost to our sales. And finally we save time when we have created our feedback system, we don't have to ask every customer separately how did things go -\> Trustmary gives us the tools to do it more efficiently. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4606434/official_response/edit) Thanks Eemi for sharing your experience here! Like you mentioned, you can see the value immediately and we want to keep it that way. We will be adding improvements to reporting soon so stay tuned for those :) Current UserValidated ReviewerSource: Organic ![Ville K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ville K.") VK Ville K. Marketing Manager Small-Business (50 or fewer emp.) 5/31/2021 "Platform is super easy to use and is getting better and more versatile all the time!" 4.5/5 What do you like best about Trustmary? I like the ease of use and constant improvements the best. New features coming every month it seems. Collecting feedback is easy and sharing it or presenting it on your website is simple. Review collected by and hosted on G2.com. What do you dislike about Trustmary? At first it felt like it wasn't quite yet finished but it was more than a year ago and now I have no such concerns. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? I'm collecting feedback from our B2B and B2C customers. It is amazing to see what customers think of our product and how we can improve it and then reap the rewards as we implement the suggested improvements. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4774360/official_response/edit) Thanks Ville for the review and feedback! We are really happy to have you as a customer and I only can say that stay tuned related to new features. You will see even more new releases in the near future since we have added a lot more dev resource and backlog and the release schedule looks pretty neat :) Current UserValidated ReviewerSource: Organic NK Ninni K. Marketing Specialist Financial Services Mid-Market (51-1000 emp.) 3/23/2021 "Great tool for gathering feedback and to calculate NPS - would recommend!" 4.5/5 What do you like best about Trustmary? Easy to collect feedback from our clients. Surveys are very easy to build. I like personally like the simple dashboard where you can see right away your NPS, the people that recommend your services etc. Review collected by and hosted on G2.com. What do you dislike about Trustmary? I would prefer more features for the widget that you can add to your website. But that's probably already possible with some coding skills ;) Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Previously we used multiple different platforms to send out surveys but now we can do it all in one place. Saves us a lot of time! Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4655949/official_response/edit) Thanks Ninni! Good to hear Trustmary works well, it is easy to use and you can find the most important things from the dashboard. Please let us know what you would like to see in the widget and if you mean inpage embed or notification and we can show how it is done or let you know the schedule when it will be available :) Current UserValidated ReviewerSource: Organic ![Tomi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomi T.") TT Tomi T. CFO Mid-Market (51-1000 emp.) 3/22/2021 "Great service solution!" 5/5 What do you like best about Trustmary? The solution is easy to use, and you don't need to be IT-guru to use the product. Review collected by and hosted on G2.com. What do you dislike about Trustmary? The product is quite ready for use. It might need some advanced tools to some organizations, but to us (medium-sized company) it suits well. Review collected by and hosted on G2.com. Recommendations to others considering Trustmary: Great solution for companies that want to get easily feedback, and thus use that feedback in their marketing! Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Customer experience, customer reviews and employee feedback, NPS. The system is really easy to use and visualisation and automated reports to e-mail about NPS are great! Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4655313/official_response/edit) Thanks Tomi for your feedback and review. Easiness to use has always been our focus area so we are happy to hear it :) Current UserValidated ReviewerSource: Organic ![Joel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel T.") JT Joel T. Sales Small-Business (50 or fewer emp.) 2/9/2021 "Eye-opening insight in with illustrative dashboard" 4.5/5 What do you like best about Trustmary? I like how the customer feedback just appears for on the front page. From there I can instantly utilize the feedback to provide social proof on my landing page. That saves my time. Review collected by and hosted on G2.com. What do you dislike about Trustmary? I would like to see other possible ways for measuring customer satisfaction beside NPS also. The overall view would be more holistic. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Our customers tend to remain silent when they are happy with our product and only voice their feedback out loud when they are unhappy. It is important to us to prevent them from becoming unhappy and rather be able to provide solutions on their problems proactively. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4589396/official_response/edit) Hello Joel, I'm really delighted to see your review and for taking your time to share the experience here. In addition to NPS you can also measure CSAT for example, but I agree with you, we can still improve our reporting and actually are putting effort into that currently. It is nice to notice that you are actively using our product to collect feedback continuously and it is a good way to engage with all of your customers when they return to think about their experience with you :) Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/20/2021 "Easy to use and collect feedback" 4/5 What do you like best about Trustmary? With Trustmary app it's easy to collect feedback from our customers. With automation we don't forget to ask feedback from every customer. Review collected by and hosted on G2.com. What do you dislike about Trustmary? Sometimes you need to think how you can do something with the app that you want it to do but eventually I find what i need from the app. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? We get a lot more positive feedback now with Trustmary. Trustmary also makes it easier to use positive feedback part of our ads. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4751161/official_response/edit) Thank you for the feedback :) If you ever face any challenges, please contact us personally or from the right bottom corner speech bubble icon so we can help quickly :) We are always happy to help customers with both big and small challenges. Current UserValidated ReviewerSource: Organic ![Juuso T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juuso T.") JT Juuso T. Entrepreneur Small-Business (50 or fewer emp.) 1/19/2021 "I'm happy to recommend!" 5/5 What do you like best about Trustmary? Very effective for collecting feedback and promote sales. I like how effortless it is to collect feedback and sort positive ones to the website for customers to see. I think it's never been more easy to collect video reviews from customers and get the permission to use it for marketing. Review collected by and hosted on G2.com. What do you dislike about Trustmary? Yet I haven't found anything to complain. Everything is working well. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Real-time NPS and better conversion rate with public recommendations. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4561105/official_response/edit) Thank you Juuso for sharing your experience here! We do our best to keep you satisfied also in the future by creating even more value for your business. Current UserValidated ReviewerSource: Organic OV Oskari V. Coach Small-Business (50 or fewer emp.) 3/19/2021 "Great software with some minor flaws" 4/5 What do you like best about Trustmary? Integration with HubSpot is essential feature. Review collected by and hosted on G2.com. What do you dislike about Trustmary? I would like to analyse more forms/questionnaire. Sorting of answers could be more intuitive. Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? Trying to find most effortless way to get feedback from my work. Hubspot integration works well with that! Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4652956/official_response/edit) Thanks Oskari! Integrations are important to automate things and we are happy to hear it works well. Related to reporting, expect improvements soon so stay tuned :) Current UserValidated ReviewerSource: Organic AU Aarno U. K Mid-Market (51-1000 emp.) 1/30/2021 "Used Trustmary 2 years" 4.5/5 What do you like best about Trustmary? The surveys are easy to build and update. To send the surveys from service is easy and helpful. Review collected by and hosted on G2.com. What do you dislike about Trustmary? The diagrams about reaults should be more versatile. Review collected by and hosted on G2.com. Recommendations to others considering Trustmary: I recommend to try it! Review collected by and hosted on G2.com. What problems is Trustmary solving and how is that benefiting you? To gain more customer feedback and recommendations. To get the NPS score from customers. Review collected by and hosted on G2.com. Show More Response from Arttu Haho of Trustmary [Editedit](https://www.g2.com/survey_responses/trustmary-review-4578457/official_response/edit) Thank You Aarno for providing your short and sweet review here! Have you already automated your NPS, feedback, review process? 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