--- title: TruRating Reviews meta_title: 'TruRating Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how TruRating works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 12 scale: '5' date_modified: '2026-11-08' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

TruRating Reviews & Product Details

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Average based on 12 real user reviews.

TruRating Reviews (12)

Reviews

TruRating Reviews (12)

4.8
12 reviews

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Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"True partnership"
4/5
What do you like best about TruRating?

I appreciate the partnership attitude with which the TruRating team works with our team. They want to ensure we get the most actionable insights from the data and will work tirelessly to ensure the questions we ask get us what's valuable. Review collected by and hosted on G2.com.

What do you dislike about TruRating?

Because the feedback is captured at the point of sale when the guest is busy talking to the cashier, fumbling for their payment method, etc., I still question whether the respondent is providing thoughtful vs. rushed feedback on their experience. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Outstanding Full-Service Support Team"
5/5
What do you like best about TruRating?

Really helpful team that offers full service support Review collected by and hosted on G2.com.

What do you dislike about TruRating?

The platform could have more client admin options versus having to go through them for changes. Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.