Thanks so much for your feedback! We’re thrilled to hear that Tracker makes your job easier—it’s what we’re here for! We understand that slow internet can impact performance, and if you ever encounter issues, our support team is ready to assist.

Thank you so much for this review! We're thrilled to hear Kristen Lane took great care of your support ticket, quick responses and clear communication are exactly what we want every client to experience when something comes up. We'll make sure she sees this.

It's also great to hear Tracker is helping keep your contacts and tasks organized. That kind of day to day organization is exactly what we built the platform to support, so it's rewarding to know it's making a real difference for you.

Thanks again for being a Tracker customer and for taking the time to share this.

Thank you for this review! It's great to hear Tracker's all-in-one approach is cutting down on tool sprawl for your team, and that staying current with new capabilities has kept you from needing to look elsewhere. We know how hard it can be to get recruiters bought into using even one system well, so that's a real win.

It's also great to hear the platform is supporting your record management, marketing campaigns, and job board search all in one place, that consolidation is exactly what we set out to build.

On the support side, thank you for flagging this. Since your review, we've expanded our support options to include live support chat inside of Tracker alongside ticketing, specifically so critical issues don't have to wait in a queue. We want you to have a fast path to a real person when something urgent comes up, and we'd love to make sure your team is set up to use it.

Thanks again for being a Tracker customer and for the honest, detailed review.

Thank you so much for taking the time to share your experience. We’re thrilled to hear that Tracker’s support — whether through our in-app chat or training guides — makes it easy for you to get help when you need it. We know sometimes it’s helpful to speak with a person directly, so please let us know if you need to schedule a call with our team and we will get that scheduled.

Thank you again for being part of the Tracker community!

Best,

Stormie & the Tracker Support Team

Thank you for taking the time to share your experience with Tracker on G2. We're really glad to hear that you’ve found our customer support team helpful and that you’re enjoying the ease of use with our campaign tools.

That said, we’re sorry to hear that you've been encountering periodic issues with parts of Tracker going down. This definitely isn’t the experience we aim to provide, and we’d love to investigate further to get to the bottom of it.

Could you please reach out to us at support@tracker-rms.com with more details about the issues you’re seeing? The more information you can share, the better we can support you and work on a solution.

Looking forward to hearing from you and making things right!

Thank you so much for this review! We're thrilled to hear the live chat support has stood out, getting a real person instead of a bot for quick help makes a real difference, and we're glad it's been useful for you. It's also great to hear the drag and drop resume parsing is saving you time by building out candidate profiles automatically, that's exactly the kind of manual work we built it to eliminate.

That experience echoes what we hear from other clients too. LRS Consulting Services, an IT staffing firm with over 40 years in the business, switched to Tracker after years of waiting days for support resolutions on their old system. Their Director of Recruiting has said Tracker's support is available around the clock and that the team treats them like true partners rather than a ticket number, and that new hires ramp up faster on Tracker than any system they'd used before. It's great to see that same kind of responsive, real time support showing up in your experience too.

We also appreciate you being upfront that there's a learning curve. Tracker does a lot, and getting comfortable with everything it can do takes some time, so it means a lot that it's felt worth it so far.

And it's great to hear Tracker is helping keep your candidates, companies, and contacts organized and saving you time day to day, that's exactly what we set out to build.

Thanks again for being a Tracker customer and for taking the time to share this.

We're thrilled to hear that Tracker has been instrumental in streamlining your operations and enhancing efficiency as you transitioned from recruiting to account management. Our intuitive interface, comprehensive dashboard, and customizable views are designed to cater to diverse recruitment and account management needs. We're also glad to hear that our customer support has been exceptional in ensuring a smooth transition and continuous operational support. Thanks, Tammy!

We're thrilled to hear that you find Tracker easy to use and that our support team was able to quickly resolve your issue. Really appreciate the additional feedback as well.

Thank you for your kind words about Kristen, Eric, and Andrew! We're delighted to hear that Tracker has been a valuable tool for you in communicating with clients and talent. We appreciate your feedback about the need for 24-hour chat help, and we'll continue to work on providing the best support experience for our users.

Thank you for your kind review of Tracker! We're delighted to hear that you're finding it valuable as a new user, especially for a small recruiting firm like yours.

It's our mission to provide an ATS that's both powerful and user-friendly, so your feedback on its functionality and ease of use is particularly encouraging. We're also proud of our support staff, who are always ready to assist our customers in getting the most out of Tracker.

We're also happy to hear that Tracker is helping you streamline your recruiting activities and even empower you to create marketing campaigns. That's exactly the kind of impact we aim to have on our customers' businesses.

Thank you again for choosing Tracker, and please don't hesitate to reach out if you have any questions or need assistance along the way!