Traceless Reviews & Product Details

Traceless has made secure communication in ConnectWise Manage effortless. The integration was quick and took about 5 minutes to set up. and the Traceless pod showed up right inside our tickets, allowing us to verify the identity of registered callers, send passwords, credentials and files without ever leaving the ticket. The product is easy to use and our techs did not require any training. It just works! The built-in audit logs give us full visibility on who shared what and when, which has been a game changer for accountability and compliance. Besides the pod in Connectwise, they also have a web interface that is just as clean, intuitive, and just works. Review collected by and hosted on G2.com.

There’s really not much to complain about other than wishing this was available sooner. For us, Traceless delivers exactly what it promises and helps us strengthen our security posture on the help desk. Review collected by and hosted on G2.com.

Traceless completely transformed how we handle sensitive client data. Within minutes of integrating it with Halo, we saw the new Traceless tab appear throughout our PSA, making it incredibly easy to both send and receive secure data right inside tickets. It is not just for password pushes either. We can exchange files, documents, and credentials seamlessly without ever leaving Halo. What used to be a frustrating, manual, and insecure process through email or Teams is now fully automated and auditable.

The biggest upside for us is how effortless it is to implement and train our users. The native Halo integration and intuitive interface mean our techs and clients both understand it right away. Traceless gives us full audit logging directly in the ticket, so we can see when sensitive data was shared and accessed. That level of visibility is critical for compliance and accountability. As an MSP, this tool has drastically reduced our risk exposure and saved hours of back-and-forth communication. It is one of those rare products that solves a long-standing operational pain point instantly and completely. Review collected by and hosted on G2.com.

There is very little to dislike. If anything, maybe some folks would appreciate expanded integrations with more PSA and RMM tools in the future, but the Halo integration alone is already incredibly strong. Review collected by and hosted on G2.com.

Quick, easy Helpdesk User verification. Added security in an actively exploited, hard to protect area of business. It takes minutes to get set up and going, and is easy to add and manage my team. Review collected by and hosted on G2.com.

Not much. It very well solves a critical need for our business. We get exactly what we want out of a point solution. Review collected by and hosted on G2.com.