--- title: Top Echelon Reviews meta\_title: 'Top Echelon Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 121 reviews by the users' company size, role or industry to find out how Top Echelon works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 121 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Recruiting url: https://www.g2.com/categories/recruiting --- ### Top Echelon Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Top Echelon to be **very user-friendly and easy to use** , making business operations efficient and effective. [(25 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131782&qs=pros-and-cons#reviews) Users praise Top Echelon for its **exceptional customer support** , highlighting responsiveness and helpful training tools. [(15 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131666&qs=pros-and-cons#reviews) Users highlight the **significant business growth** achieved through Top Echelon's user-friendly and feature-rich platform. [(9 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131559&qs=pros-and-cons#reviews) Users value the **exceptional technical support** and user-friendly design of Top Echelon, enhancing their overall experience. [(7 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2132012&qs=pros-and-cons#reviews) Users appreciate the **intuitive design** of Top Echelon, making it easy to learn and navigate effectively. [(7 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2132080&qs=pros-and-cons#reviews) Users find it **difficult to understand** Top Echelon, often needing support for assistance and clarification. [(7 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130368&qs=pros-and-cons#reviews) Users find the **email functionality lacking** , particularly in managing campaigns and tracking sent addresses effectively. [(4 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130397&qs=pros-and-cons#reviews) Users note a lack of **customer-based modules** in Top Echelon, impacting usability for CRM functions. [(4 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130797&qs=pros-and-cons#reviews) Users find the new version of Top Echelon to be **not intuitive** , making recruiting and reporting unnecessarily complicated. [(4 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130923&qs=pros-and-cons#reviews) Users find Top Echelon to be **not user-friendly** , often struggling with navigation and support accessibility. [(4 mentions)](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131011&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Top Echelon ##### 1. Ease of Use Users find Top Echelon to be **very user-friendly and easy to use** , making business operations efficient and effective. [ See 25 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131782&qs=pros-and-cons#reviews) See Related User Reviews ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Small-Business (50 or fewer emp.) 4.5/5 "Big Biller is a simple, practical, effective software for recruiters. " What do you like about Top Echelon? It's very intuitive. Anything you would want to do is doable and it's simple to learn. The customer service is responsive and based in the US. It's LM Lydia M. Small-Business (50 or fewer emp.) 5.0/5 "Why I Chose TE/BB years ago" What do you like about Top Echelon? Ease of use - constant upgrading Great support team ##### 2. Customer Support Users praise Top Echelon for its **exceptional customer support** , highlighting responsiveness and helpful training tools. [ See 15 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131666&qs=pros-and-cons#reviews) See Related User Reviews ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Small-Business (50 or fewer emp.) 4.5/5 "Big Biller is a simple, practical, effective software for recruiters. " What do you like about Top Echelon? It's very intuitive. Anything you would want to do is doable and it's simple to learn. The customer service is responsive and based in the US. It's ![Ted W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted W.") TW Ted W. Small-Business (50 or fewer emp.) 5.0/5 "Big value in service and product" What do you like about Top Echelon? My firm has been using Top Echelon / Big Biller for more than 15 years. ALWAYS impressed by their technical support and commitment to keeping their pr ##### 3. Business Growth Users highlight the **significant business growth** achieved through Top Echelon's user-friendly and feature-rich platform. [ See 9 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131559&qs=pros-and-cons#reviews) See Related User Reviews ![Roland M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roland M.") RM Roland M. Small-Business (50 or fewer emp.) 4.5/5 "Top Echelon is great ATS/CRM staffing platform" What do you like about Top Echelon? The Top Echelon platform is feature-rich, affordable, easy to implement and deploy, and it provides excellent support and training tools. ![Michael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L.") ML Michael L. Small-Business (50 or fewer emp.) 5.0/5 "Team of winners" What do you like about Top Echelon? I really like the Big Biller software, I have increased my personal production and improved efficiency. I use all the features the software has to off ##### 4. Helpful Users value the **exceptional technical support** and user-friendly design of Top Echelon, enhancing their overall experience. [ See 7 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2132012&qs=pros-and-cons#reviews) See Related User Reviews ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Small-Business (50 or fewer emp.) 4.5/5 "Big Biller is a simple, practical, effective software for recruiters. " What do you like about Top Echelon? It's very intuitive. Anything you would want to do is doable and it's simple to learn. The customer service is responsive and based in the US. It's ![Ted W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted W.") TW Ted W. Small-Business (50 or fewer emp.) 5.0/5 "Big value in service and product" What do you like about Top Echelon? My firm has been using Top Echelon / Big Biller for more than 15 years. ALWAYS impressed by their technical support and commitment to keeping their pr ##### 5. Intuitive Users appreciate the **intuitive design** of Top Echelon, making it easy to learn and navigate effectively. [ See 7 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2132080&qs=pros-and-cons#reviews) See Related User Reviews ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Small-Business (50 or fewer emp.) 4.5/5 "Big Biller is a simple, practical, effective software for recruiters. " What do you like about Top Echelon? It's very intuitive. Anything you would want to do is doable and it's simple to learn. The customer service is responsive and based in the US. It's BS Brad S. Small-Business (50 or fewer emp.) 5.0/5 "Great ATS getting even better!" What do you like about Top Echelon? Top Echelon is very user friendly and easy to learn. Each module is simple, easily adaptable, and displays all of the information we need on our cand ### 5 Cons or Disadvantages of Top Echelon ##### 1. Difficulty Understanding Users find it **difficult to understand** Top Echelon, often needing support for assistance and clarification. [ See 7 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130368&qs=pros-and-cons#reviews) See Related User Reviews LM Lydia M. Small-Business (50 or fewer emp.) 5.0/5 "Why I Chose TE/BB years ago" What do you dislike about Top Echelon? Nothing I can think of except notes is not easy to use no BS Brad S. Small-Business (50 or fewer emp.) 5.0/5 "Great ATS getting even better!" What do you dislike about Top Echelon? I'd like to see Top Echelon work on it's customer-based modules so that our salespeople can use it more like a CRM. There are ways to use it for cust ##### 2. Email Functionality Users find the **email functionality lacking** , particularly in managing campaigns and tracking sent addresses effectively. [ See 4 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130397&qs=pros-and-cons#reviews) See Related User Reviews ![Silvia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Silvia G.") SG Silvia G. Small-Business (50 or fewer emp.) 5.0/5 "Ease of use, very intuitive and always evolving" What do you dislike about Top Echelon? Actually something I suggested to customer service: Email campaigns. It has the option to send mass emails, but not campaigns with connected email cha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Executive Search Recruiter" What do you dislike about Top Echelon? You can't designate the job where the candidate should be placed when you email it to parse. ##### 3. Missing Features Users note a lack of **customer-based modules** in Top Echelon, impacting usability for CRM functions. [ See 4 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130797&qs=pros-and-cons#reviews) See Related User Reviews ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Small-Business (50 or fewer emp.) 4.5/5 "Big Biller is a simple, practical, effective software for recruiters. " What do you dislike about Top Echelon? I wish the pipeline with the bubbles allowed X amount of characters for comments so clients could see feedback from candidates who passed or we passed BS Brad S. Small-Business (50 or fewer emp.) 5.0/5 "Great ATS getting even better!" What do you dislike about Top Echelon? I'd like to see Top Echelon work on it's customer-based modules so that our salespeople can use it more like a CRM. There are ways to use it for cust ##### 4. Not Intuitive Users find the new version of Top Echelon to be **not intuitive** , making recruiting and reporting unnecessarily complicated. [ See 4 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2130923&qs=pros-and-cons#reviews) See Related User Reviews ![Kelsi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsi R.") KR Kelsi R. Mid-Market (51-1000 emp.) 2.0/5 "Outdated and Not User Friendly" What do you dislike about Top Echelon? Top Echelon is outdated and not user friendly compared to other platforms on the market. It is hard to train on, difficult to navigate, and not custom ![Chris R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris R.") CR Chris R. Small-Business (50 or fewer emp.) 4.5/5 "We have been members since 1992 and are very pleases with this business group" What do you dislike about Top Echelon? I think the new version of big biller is difficult to utilize ##### 5. Not User-Friendly Users find Top Echelon to be **not user-friendly** , often struggling with navigation and support accessibility. [ See 4 mentions ](https://www.g2.com/products/top-echelon/reviews?filters%5Bsentiment_snippet%5D=2131011&qs=pros-and-cons#reviews) See Related User Reviews LM Lydia M. Small-Business (50 or fewer emp.) 5.0/5 "Why I Chose TE/BB years ago" What do you dislike about Top Echelon? Nothing I can think of except notes is not easy to use no BS Brad S. Small-Business (50 or fewer emp.) 5.0/5 "Great ATS getting even better!" What do you dislike about Top Echelon? I'd like to see Top Echelon work on it's customer-based modules so that our salespeople can use it more like a CRM. There are ways to use it for cust ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 12/5/2023 "Great CandidateTracking System" 5/5 What do you like best about Top Echelon? Great email and tracking system. Can email candidates directly from the data base. Pipeline is a great feature and makes it easy to track candidates in their progress. Easy to import data and parse resumes. Chrome extension works well with LinkedIn. Learning opportunities are frequent and keep me up to date with the newest features. The Help Center knowledge base is excellent. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? That you have to hit the SAVE button every time you make a change. If you forget to hit it, it won't save what you've done. A moot point, since it does remind you to save if you go to a different information card. However, if you just exit the software, all is lost. Would be better if everything just saved automatically. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? Candidate tracking - good to know where the candidate is in the hiring process. All staff also have access to this information. Review collected by and hosted on G2.com. Show More Response from Ashley Bowlin of Top Echelon [Editedit](https://www.g2.com/survey_responses/top-echelon-review-8969002/official_response/edit) Thank you for the updated review; we really appreciate it! Glad to hear TE Recruit is helping with candidate tracking, pipeline visibility, and email communication. It’s great to know those features, along with parsing and the Chrome extension, are making a difference for your team. We also appreciate the feedback on saving changes. We understand how important that is and will continue looking at ways to improve the experience there. Thanks again for your feedback and for being such an engaged customer! 4/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Owner Insurance Small-Business (50 or fewer emp.) 6/21/2022 "Big Biller is a simple, practical, effective software for recruiters. " 4.5/5 What do you like best about Top Echelon? It's very intuitive. Anything you would want to do is doable and it's simple to learn. The customer service is responsive and based in the US. It's more cost effective than competitors. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? I wish the pipeline with the bubbles allowed X amount of characters for comments so clients could see feedback from candidates who passed or we passed on. Review collected by and hosted on G2.com. Recommendations to others considering Top Echelon: Do a demo. Talk to others who have used it. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? I help employee benefits insurance-related companies find sales and service people. Big Biller helps keep me organized and helps to facilitate that process as quickly as possible. Review collected by and hosted on G2.com. Show More 9/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BS Brad S. Small-Business (50 or fewer emp.) 12/8/2023 "Great ATS getting even better!" 5/5 What do you like best about Top Echelon? Top Echelon is very user friendly and easy to learn. Each module is simple, easily adaptable, and displays all of the information we need on our candidates. I also appreciate the response time from customer service, the weekly webinars, and availability of past trainings. The ability to parse resumes into the system via email is also a big plus. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? I'd like to see Top Echelon work on it's customer-based modules so that our salespeople can use it more like a CRM. There are ways to use it for customer sales functions but it's not as user friendly. I'd also like to be able to parse job descriptions into Top Echelon to create job orders. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? We're a small recruiting and staffing agency and have only been in business for two years. We're trying to build our database of candidates and Top Echelon's ability to easily parse resumes is a big plus for us. Also, the automations, templates, and forms are a huge time-saver for our small agency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Roland M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roland M.") RM Roland M. President Small-Business (50 or fewer emp.) 12/5/2023 "Top Echelon is great ATS/CRM staffing platform" 4.5/5 What do you like best about Top Echelon? The Top Echelon platform is feature-rich, affordable, easy to implement and deploy, and it provides excellent support and training tools. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? I would love it if they could add the ability to scroll left to right and back and still keep the datasheet open for that particular record vs having to page back and then scroll through the table to find the next record in the list. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? I able to get scaled up and running in very little time or effort so I could move on to making money . Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JF Jennifer F. Small-Business (50 or fewer emp.) 12/7/2023 "Easy to use yet extremely powerful!" 5/5 What do you like best about Top Echelon? Top Echelon is extremely user friendly with powerful, robust features that rival expensive ATS/CRMs. Their cost effective platform is visual appealing and capable of managing your recruitment and b2b sales leads. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? I think the ability to post jobs to various boards, source candidates through various boards, and posting to social media could be vastly improved. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? Ease of parsing a resume. Pipeline stages. Reporting. Sourcing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Silvia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Silvia G.") SG Silvia G. Executive & Professional Recruiting | Managing Director Small-Business (50 or fewer emp.) 12/7/2023 "Ease of use, very intuitive and always evolving" 5/5 What do you like best about Top Echelon? The ease of use. The look and feeling of it (some others are too colorful, flashy and distracting) Their customer service and tech service - always responding quickly and listening to ideas for updates Implementation was super easy! Review collected by and hosted on G2.com. What do you dislike about Top Echelon? Actually something I suggested to customer service: Email campaigns. It has the option to send mass emails, but not campaigns with connected email chains. My request was heard and we are now scheduling a meeting to discuss with their team. (A prior idea was listened to as well and eventually implemented) Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? Candidate and client management, job postings Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") AD Verified User in Defense & Space Small-Business (50 or fewer emp.) 12/5/2023 "The Best" 5/5 What do you like best about Top Echelon? I had worked with multiple ATS systems in the past and nothing compares to Top Echelon. I switched over to Big Biller 6+ years ago and have not turned back since. Very easy to use. Integrating customers and candidates is simple. Support is top notch and the continual updating of the software helps keep our company standards high. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? There is nothing that I do not like about Top Echelon. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? I have reached out to customer service a couple of times over the years. I would say that 90% was because something new was integrated in the system and I just need clarification on a process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike G.") MG Mike G. Executive Search Recruiter Small-Business (50 or fewer emp.) 5/16/2023 "Great recruiter software" 5/5 What do you like best about Top Echelon? I used Bullhorn for years and found it hard to use. It was also much more expensive. I have found the price and the value outstanding with Big biller software. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? ard to use. I switched to top echelon about 2 years ago and I'm really happy with the change. The software is really easy to use and the transition was a breeze. I looked at several other software companies and thoughted then and I'm sure now that top echelon is the best value. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? I have always used recruiting software but I input more candidates and get more use out of top echelon! It has helped me be more productive at finding candidates in my database. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Noah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah D.") ND Noah D. Small-Business (50 or fewer emp.) 5/11/2023 "Top Echelon helps make making money easier." 5/5 What do you like best about Top Echelon? Top Echelon has been constantly evolving and creating new aspects of their platform to help people use it more efficiently. The texting and posting as well have helped me to earn thousands of dollars more then I could accomplish on my own. Review collected by and hosted on G2.com. What do you dislike about Top Echelon? The most difficult thing is not being able to personalize your drop-down menus . I believe they are company wide instead of per user. Outside fo that I really have no complaints. Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? Top echelon helps to give credit to whoever needs in within our orginization. They also allow me to track notes on a candidate and organize calls for interviews and dates for hires. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amylyn K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amylyn K.") AK Amylyn K. Managing Director Small-Business (50 or fewer emp.) 6/23/2022 "TOP ECHELON - a True Key to My Success" 5/5 What do you like best about Top Echelon? I started my business 6 years ago as a sole practitioner. I immediately joined Top Echelon for access to the Technology and the Network. Since then I have never worked alone. Being a part of TE makes me a part of an amazing team that supports me from sourcing candidates to the continuing development of a powerful technology that is constantly being updated based on input from the team. Additionally, learning opportunities are limited as a sole practitioner but TE has that covered too in that they offer on going learning opportunities. I truly could not have anticipated the impact that TE would have on my business but in many many ways they are my business partners and I could not ask for better! Review collected by and hosted on G2.com. What do you dislike about Top Echelon? I really can't think of any. The TE organization is always there for questions and they are constantly working on technology development that supports business' like mine. Review collected by and hosted on G2.com. Recommendations to others considering Top Echelon: If you fill even 1 req (AND YOU WILL FILL MANY), you will recoup more than your investment. Joining TE is a no brainer! Review collected by and hosted on G2.com. What problems is Top Echelon solving and how is that benefiting you? I have had a very business desk..... TE recruiters are always willing to jump in to do sourcing for me. As well, there are specialist in industries, disciplines and geographies that I do not cover. TE allows me the opportunity to fill my clients reqs because I have the network and specialist to tap into. It is a huge selling point that my clients LOVE. Additionally, the technology is awesome and allows me to stay organized and to keep a great database of candidates and activities that makes me more productive in my search work Review collected by and hosted on G2.com. 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