Overall, the payer and payee portals are well designed. The OCR feature works reasonably well. The number of payment options offered is great. In short, a big step forward from our ERP only process. Review collected by and hosted on G2.com.
I cannot recommend Tipalti to anyone looking to integration their product with NetSuite. Their integration engineering team delayed our implementation by two months after failing to inform us that there was a known issue when mapping the project/customer transaction line field if you have a significant number of customers. We were only able to move forward after giving up on their support and implementation manager to understand, much less fix the issue.
Further, the product doesn't have minor guardrails to prevent NetSuite integration errors during the 3-way match process. For example, matching multiple bills lines to a single PO line will cause an error. This requires the entire matching/approval process to be redone. Some very modest development work could prevent this.
Finally, after going into our second year with the product, we've had the integration simply fail to run either entirely or for specific records on six separate occasions. Tipalti does not actively monitor their integration jobs and it is up to the customer to notify their support team of any issues. Usually, this takes 3-4 days to be escalated to someone capable of fixing the issue on their engineering team.
Bottom line, if you're on NetSuite you cannot trust that the product will work for you consistently.
There are a number of inconsistencies with the UI design. Every page of the bill processing workflow looks like it was designed by a different team. Additionally, many of the relevant actions are not available when viewing a bill directly. Rather, you must find the bill from the list page to get access to the needed actions.
We struggled to work with our Tipalti implementation manager. He had no project plan for implementation, did not know his project, and was not knowledgable about the NetSuite integration. We had to insist on being assigned a new implementation manager. He was only marginally better organized but we essentially implemented the product ourselves wherever we were able to.
Lastly, charging user licenses for any privileged user is ridiculous for this class of software and should be included in the base price. Review collected by and hosted on G2.com.
Thank you for taking the time to share such a detailed and thoughtful review.
We’re glad to hear that you’ve found value in the payee portal, the variety of payment options, and the OCR functionality. That said, we also want to sincerely acknowledge your frustrations, particularly around the NetSuite integration and your onboarding experience.
We take full responsibility for the delays and communication breakdowns you experienced during implementation. Your feedback highlights areas where we need to improve, especially in managing expectations, proactively identifying risks, and ensuring consistent project leadership.
We understand that these challenges impacted your trust in the process, and for that, we apologize.
Regarding integration reliability and error handling: Tipalti is a powerful platform, but as with any system supporting complex global payables, there are inherent technical limitations and edge cases. While our current escalation and support structure aims to ensure long-term stability, we recognize that response time and proactive monitoring are areas we must continue to evolve. Your observations are valid, and they are being reviewed across our engineering and product leadership teams.
You’ve also raised important points about the UI experience and licensing structure. We may not be able to accommodate every preference, but we hear your concerns and are always working toward a more intuitive, streamlined, and equitable experience for all users.
We truly appreciate your continued use of Tipalti despite the difficulties. Your feedback helps shape our roadmap and internal improvements. If you're open to it, we'd love to connect further to ensure your ongoing experience aligns better with the value we aim to deliver.
