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Tier2 Technology Reviews & Provider Details

Computer Geeks is a Managed Information Technology Service provider focused on delivering comprehensive I.T. services and solutions to meet and exceed the current and future business needs of our customers in all industries.

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Tier2 Technology

Provider Description

Computer Geeks is a Managed Information Technology Service provider focused on delivering comprehensive I.T. services and solutions to meet and exceed the current and future business needs of our customers in all industries.

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Tier2 Technology Reviews (2)

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AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

7/14/2023

"Great experience"

4.5/5

What do you like best about Tier2 Technology?

A team of highly skilled Technician and round the clock support Review collected by and hosted on G2.com.

What do you dislike about Tier2 Technology?

Nothing as specific and everything was addressed as per the timelines Review collected by and hosted on G2.com.

JH

Josh H.

President

Small-Business (50 or fewer emp.)

12/2/2021

"Ticketing on steroids!"

5/5

Describe the project or task Tier2 Technology helped with:

We wanted to minimize the time spent on most client support requests (tickets). Review collected by and hosted on G2.com.

What do you like best about Tier2 Technology?

Every support ticket includes comprehensive troubleshooting data automatically attached to the ticket. When paired with Tier2's physical helpdesk button, opening tickets becomes as simple as your client literally pressing a button. When you require technical support, they are quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Tier2 Technology?

Sometimes when a client presses their help button, the email address field is automatically filled with the default Outlook license's username, which isn't always a client's actual email address. This is pretty rare though, and they do have a work-around too. Review collected by and hosted on G2.com.

What problems is Tier2 Technology solving and how is that benefiting you?

We wanted to simply opening a ticket for a clients. Additionally, we save about 10 minutes on each support ticket because a ton of diagnostic data is already provided and attached to each ticket. That saves us a bunch of labor costs! Review collected by and hosted on G2.com.