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Tier2 Technology Reviews & Provider Details

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AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

7/14/2023

"Great experience"

4.5/5

What do you like best about Tier2 Technology?

A team of highly skilled Technician and round the clock support Review collected by and hosted on G2.com.

What do you dislike about Tier2 Technology?

Nothing as specific and everything was addressed as per the timelines Review collected by and hosted on G2.com.

JH

Josh H.

President

Small-Business (50 or fewer emp.)

12/2/2021

"Ticketing on steroids!"

5/5

Describe the project or task Tier2 Technology helped with:

We wanted to minimize the time spent on most client support requests (tickets). Review collected by and hosted on G2.com.

What do you like best about Tier2 Technology?

Every support ticket includes comprehensive troubleshooting data automatically attached to the ticket. When paired with Tier2's physical helpdesk button, opening tickets becomes as simple as your client literally pressing a button. When you require technical support, they are quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Tier2 Technology?

Sometimes when a client presses their help button, the email address field is automatically filled with the default Outlook license's username, which isn't always a client's actual email address. This is pretty rare though, and they do have a work-around too. Review collected by and hosted on G2.com.

What problems is Tier2 Technology solving and how is that benefiting you?

We wanted to simply opening a ticket for a clients. Additionally, we save about 10 minutes on each support ticket because a ton of diagnostic data is already provided and attached to each ticket. That saves us a bunch of labor costs! Review collected by and hosted on G2.com.

There are not enough reviews of Tier2 Technology for G2 to provide buying insight. Below are some alternatives with more reviews:

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success.

SHI is a provider of end-to-end IT solutions built on technologies from AWS, Cisco, Dell, Microsoft, and more. With 35 years of experience and nearly 6,000 global professionals, SHI helps over 17,000 organizations select, deploy, and manage IT solutions that drive growth and innovation. Combining the scale of a global integrator with the personalized service of a local partner, SHI empowers smart technology decisions to support your strategic goals.

Accenture is a global professional services company providing consulting and implementation services across strategy, technology, and operations. Accenture's practice spans management and strategy consulting, technology implementation and systems integration (including SAP, Microsoft, Salesforce, AWS, Google Cloud, Oracle, Workday, ServiceNow, and Adobe ecosystems), managed operations and business process services, data and AI consulting, cybersecurity, and cloud migration. Accenture Song focuses on customer experience and digital product design, while Accenture Industry X applies digital engineering to industrial and manufacturing operations. The firm serves clients across industries including financial services, healthcare, the public sector, retail, and communications, combining industry-specific expertise with large-scale delivery capability.

Deloitte Consulting

Deloitte is an accounting firms and professional services network that provides audit, tax, consulting, enterprise risk and financial advisory services

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