What I love most about TheySaid is that it goes beyond a traditional survey and helps collect deeper feedback through AI powered conversations and follow-up questions. Instead of only collecting responses, it helps uncover the reasons behind those responses. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media , where I regularly create health awareness content, educational resources, and community wellness initiatives, so understanding audience feedback, learning needs, and participant engagement is an important part of my work. The platform is easy to use and easy to set up. I was able to create a health-focused feedback project quickly, and the AI generated relevant questions based on my goals. Features such as AI survey creation, AI interviews, follow-up questions, feedback analysis, response themes, and insight generation are especially useful when collecting feedback after educational activities and awareness programs.

Another thing I like is that responses are organized into useful insights instead of just showing a list of answers. This makes it easier to identify common concerns, learning interests, and topics people want to know more about. It helps me better understand what information is most useful to the audience. The performance has been good in my experience. Creating surveys, reviewing responses, and moving between different sections is quick and easy. The platform feels responsive during setup and feedback analysis, which helps me focus more on understanding responses rather than spending time managing the tool. Overall, TheySaid offers a good number of features while keeping the process simple. It fits well into my workflow for feedback collection, audience research, educational programs, and community engagement activities. Review collected by and hosted on G2.com.

When working with detailed feedback projects, I occasionally wish there were more ways to compare related responses across different questions in one view. The information is available, but I sometimes move between sections to connect feedback patterns and participant comments. A more consolidated review experience would make analysis easier. Review collected by and hosted on G2.com.

We use TheySaid when we want to put a new course concept in front of potential learners before investing too much time into development. Being able to observe how people react to the concept and where their attention drops gives our team useful direction during the planning stage. Review collected by and hosted on G2.com.

It would be useful to have more ways to arrange and manage multiple research projects in one place. Once we have several course studies running at the same time, keeping everything separated can take some extra organization. Review collected by and hosted on G2.com.

Understanding the reasons behind client feedback is more valuable to us than simply knowing whether someone was satisfied or dissatisfied. The ability to collect more detailed responses helps reveal recurring concerns and expectations throughout the client experience. The analysis tools also make the feedback easier to review. Review collected by and hosted on G2.com.

More reporting customization would improve the experience for our team. It would be useful to have additional options for creating client-facing reports and visualizing qualitative findings. Review collected by and hosted on G2.com.

It catches moments in videos and provides insights that i would have missed normally. Because it's kinda tiring to watch hours of videos with the same level of attention. The recurring problems come back already ranked by how often they showed up. And the automated theme detection groups findings in a way that would taken me hours to do manually, and I start from prioritized list instead of a blank page. That difference shows up in how quickly i can turn research around. Review collected by and hosted on G2.com.

Category names it generates for grouping findings do not always match how my team talks about problems. I rename them before sharing anything so a way to set the preferred language up front would save me that step every single time. Review collected by and hosted on G2.com.

The findings come back with each problem ranked by how how often it shows across sessions. I walk into priotirization meeting knowing which issues are widespread and which are one time. This ranking system changes how I make the case for what to fix first and it's a lot more persuasive than my opinion as it's backed by AI data and insights. Review collected by and hosted on G2.com.

Nothing major really. I wish there was an easier way to hand off a session to another team without leaving the platform. The core of what I use works really well so no issues there. Review collected by and hosted on G2.com.

One of the challenges with customer research is getting people to explain why they feel a certain way. The conversational format helps us gather more context from responses, while the AI-supported analysis makes large amounts of qualitative feedback easier to organise and review. Review collected by and hosted on G2.com.

I would appreciate more advanced options for customizing reports. For financial-service teams that regularly present research to different stakeholders, additional dashboard and visualization capabilities would be valuable. Review collected by and hosted on G2.com.

Before running any sessions I uploaded our product docs and a few URLs so the tool actually understood what we were testing and why. The questions it asked users were relevant in a way that out-of-the-box testing never was. That context made the findings a lot more useful straight out of the analysis. Review collected by and hosted on G2.com.

The tool works best when you go in with a specific question. More open-ended sessions where I am trying to understand broader patterns take more thought to set up so the output comes back in a useful shape. It rewards clear thinking upfront. Review collected by and hosted on G2.com.

Every issue it surfaces comes with a suggested fix based on what users actually did. I am not walking into engineering team discussions with just a problem list after using this tool but rather with context and direction. This has made those tiresome meetings so short and on the point. Review collected by and hosted on G2.com.

When i run multiple rounds of testing with my own users, tracking who has participated is still manual on my end. And i have to keep a separate spreadsheet for it. If it could be inside the tool itself then that would be great. Review collected by and hosted on G2.com.

Hearing customers react to different ways of explaining our value, unscripted and out loud, told me exactly which framing to use. That beats any internal argument about wording. Being able to pop a short test inside the product while they are actually using it gets me reactions in context too. Review collected by and hosted on G2.com.

The setup felt researcher-focused at first. Once I got the hang of it, no issue at all. Review collected by and hosted on G2.com.

Getting analyzed findings back from a study run in another language, without a translation project sitting in between, is something I genuinely did not expect to work as cleanly as it does. The tool supports over 70 languages and the quality held up across the markets we tested. That changed what we think is possible with a small team. Review collected by and hosted on G2.com.

The participant panel is stronger in some regions than others. For a few of our target markets finding people who matched our exact customer profile took more rounds than I budgeted for. The panel is large overall but the depth varies depending on where you are recruiting. Review collected by and hosted on G2.com.