With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.
TheyDo helps you work journey-centric and put your customer at the heart of decision-making:
🖼️ Single source of truth
- Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem
🧩 Journey Management workflow
- Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research > identified problem areas > prioritized solutions
🎯 Goals
- Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs
📚 Classification
- Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date
💬 Live collaboration
- Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share
🏆 Expert coaching
- Work through a customized success plan from our Journey Management coaches and hands on customer enablement team
🔐 Enterprise-level data security
- Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us.