--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-07-27' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Consolidated All Services to Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Micah S. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Telnyx CPaaS?** I am currently working at moving all my phone numbers to Telnyx. I have moved around 25 numbers, with 11 more on the way. **What do you dislike about Telnyx CPaaS?** It was very frustrating getting my 10DLC registration, but I suspect that it was actually the upstream provider that was the problem. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Saving a lot of money instead of our various providers. ### 2. Affordable and well customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Simon W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Telnyx CPaaS?** We manage our SIP connections through Telnyx and have found it to be both affordable and incredibly flexible. It gives us full control over call routing, number management, and integration with our own systems. While it’s best suited for users with some technical knowledge, the customization options and transparent pricing make it a great fit for our needs. **What do you dislike about Telnyx CPaaS?** Local incoming calls still cost money, and setup can be a bit technical for beginners. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx lets us manage SIP connections, routing, and numbers in one place, giving us full control and flexibility for our phone system. All at a competitive price. ### 3. Excellent SIP Connection and Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Telnyx CPaaS?** Grate SIP connection and grate customer service **What do you dislike about Telnyx CPaaS?** Nothing special, just a slight initial UI difficulty but after a while it became intuitive. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx helps us daily with managing the telephone connection to our AI agent ### 4. Best value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Telnyx CPaaS?** What I like best about Telnyx CPaaS is the combination of strong API performance and network reliability. It’s easy to integrate with VoIP systems like Yeastar or 3CX, and I can use the API to synchronize billing, call logs, and even automate number provisioning. **What do you dislike about Telnyx CPaaS?** Nothing a s to be dislike be cause it's so much quality it's very nice **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has simplified the challenge of managing several voice and messaging providers. By using Telnyx, we benefit from a unified platform that manages SIP trunks, SMS, and call routing, all with comprehensive API control. This integration enables us to automate provisioning, billing, and monitoring for our clients, which reduces manual tasks and enhances service reliability. As a result, we can deliver more competitive VoIP solutions with improved uptime and call quality. ### 5. Telnyx's customer support is always helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Ügyfélszolgálat D. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Telnyx CPaaS?** The website itself is quite hard to manage, but customer support makes it worth as they are fast and always been able to solve my case. **What do you dislike about Telnyx CPaaS?** I mean as I mentioned the whole system is a bit hard. Not like finding anything, just the tech side, but its alright, thats my shortcoming. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Verification of my account and buying new numbers. ### 6. Very impresevie range of services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Telnyx CPaaS?** We were able to distribute numbers to all our European offices—offering a wide range of services and fair pricing. **What do you dislike about Telnyx CPaaS?** The number approval bit is to long, but it is probably necessary **What problems is Telnyx CPaaS solving and how is that benefiting you?** Have one cetrilised phone system plenty of options. We was using 4 different providers and costs was high but now is easy. ### 7. Efficient communication Phone Line with Global Coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Lekan A. | ED, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Telnyx CPaaS?** Telnyx stands out as a powerful Communications Platform as a Service (CPaaS) easy to use solution that delivers exceptional global connectivity and developer-friendly infrastructure. The platform provide us with Extensive international phone number inventory, Comprehensive, well-documented programmable APIs at a very Competitive price. Their customer support are alway available and redy to assist all the way. **What do you dislike about Telnyx CPaaS?** While its easy to setup it requires an initial configuration. **What problems is Telnyx CPaaS solving and how is that benefiting you?** For organizations struggling with the complexities of global communication, Telnyx provides a comprehensive answer. The platform eliminates the traditional headaches of international number provisioning, offering a unified solution that allows businesses to quickly establish communication channels across multiple countries. This is particularly valuable us as we are looking to expand our global footprint without investing heavily in complex telecommunications infrastructure. The Telnyx platform enable us to quickly provision customer service line in multiple countries for inbound and outbound calls. ### 8. Moving from Twilio. Better experience so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Director / Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Telnyx CPaaS?** I am a developer moving from another platform. Twillo. 1. The dashboard is a massive improvement and is very easy to use and understand what is going on. 2. The prices are better. 3. I was able to get support qucikly 4. Dedicated developer slack channel which made getting extra support better 5. Fast resolution of an Carrier issue I faced 6. Decent doccumentation so easy to implement **What do you dislike about Telnyx CPaaS?** While support was quick. I felt the first person I spoke to gave me some information about the issue at hand. However, was dissmissive that it was a fault I would consider to be within their remit. With the attitue of "we did our part, its not our fault the SMS message didn't arrive". <- When it was resolved, someone else did mention the action plan as to how to prevent this issue being again. However, finding different support channels was easy and I managed to get a resolution in place. No reimbursement or acknowledgement of the credits that failed. (Not that fussed given it was a small amount of credits actually used as I identified the error quickly) **What problems is Telnyx CPaaS solving and how is that benefiting you?** I want to be able to send a range of Alpha numeric messages in Phase one of my software launch. Phase 2 will be incorpeating voice. So the fact it is all in one system is great. ### 9. Good service and amazing support **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene K. | Founder CEO, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Telnyx CPaaS?** My company needed a powerful service to work with clients in different countries. We decided to choose Telnyx for good prices, the ability to pay with bitcoin, a convenient and modern API, as well as on the recommendation of our partners. I also want to mention the helpful support service. They respond very quickly and solve any questions **What do you dislike about Telnyx CPaaS?** There is not enough mobile application for managing calls and SMS **What problems is Telnyx CPaaS solving and how is that benefiting you?** Messaging/Voice API for managing of numbers ### 10. Charming Support Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Teofil T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Telnyx CPaaS?** The support team is eager to help you navigate the platform and get started quickly **What do you dislike about Telnyx CPaaS?** The technical documentation can be improved, it's quite difficult to get started with it **What problems is Telnyx CPaaS solving and how is that benefiting you?** I can bind our AI voice agents to the Telnyx number at a very low-cost. It also brings onto the table good latency for Europe ### 11. Good and nice approach **Rating:** 5.0/5.0 stars **Reviewed by:** Paul L. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Telnyx CPaaS?** Telnyx’s CPaaS (Communications Platform as a Service) stands out for a few key reasons, depending on what you're prioritizing—developer experience, network control, or pricing. Here’s what many users and developers appreciate most **What do you dislike about Telnyx CPaaS?** Telnyx’s SMS delivery can be inconsistent in some international markets, particularly in regions with complex telecom regulations or carrier filtering **What problems is Telnyx CPaaS solving and how is that benefiting you?** Problem: Complex, Unreliable Communication Infrastructure Traditional telecom infrastructure is fragmented, outdated, and often lacks the flexibility developers need. ### 12. It was a matter of minutes to create my first SIP trunking with an AI agent app. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel O. | Customer support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Telnyx CPaaS?** Ease in which you can find tutorials, and also outstanding customer supoprt **What do you dislike about Telnyx CPaaS?** No disclaimer to verify you account before trying to connect via SIP trunking **What problems is Telnyx CPaaS solving and how is that benefiting you?** Automate calls ### 13. Game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Dave G. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Telnyx CPaaS?** Telnyx has been a game-changer for our communication needs. The platform is reliable, easy to navigate, and offers excellent features at competitive rates. While setting up 10DLC can be a complex process, the Telnyx tech team made it much easier. They were incredibly knowledgeable, patient, and guided us step-by-step to ensure compliance and proper configuration. Their support made a difficult setup process manageable and stress-free. We also appreciate their transparent pricing and robust API integrations, which have allowed us to scale our messaging and voice services seamlessly. Highly recommended for any business seeking a dependable and innovative communication partner! **What do you dislike about Telnyx CPaaS?** Telnyx offers a lot of great features and reliable services, but the 10DLC setup process was more complicated than expected. It required multiple steps and detailed compliance requirements that were frustrating to navigate initially. **What problems is Telnyx CPaaS solving and how is that benefiting you?** sms texting ### 14. Exilent **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Telnyx CPaaS?** embed outbound calling feature, I m using it for my production It is really working perfect, and its support helps me lot, they way it is designed is easy to use **What do you dislike about Telnyx CPaaS?** so far everything is good as I m using outgoing services it works perfect as per my requirements **What problems is Telnyx CPaaS solving and how is that benefiting you?** teensy has all feature in one portal what I needed, like Outbound , in-bound, IVR, IP base authentication, billing management base ion client, and many more ### 15. Efficient Service for Acquiring Phone Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Erwan T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Telnyx CPaaS?** The platform is intuitive and allows for quick acquisition of phone numbers. The user interface is straightforward, making the process seamless. **What do you dislike about Telnyx CPaaS?** While the service is generally reliable, there could be more detailed documentation for advanced features to assist with integration. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS is solving the challenge of easily acquiring phone numbers in France for my business needs. With their platform, I can quickly purchase local numbers, which saves time and effort compared to traditional methods. The ability to manage these numbers directly from a simple interface also enhances efficiency. ### 16. Maybe the best service provider for sip trunking in italy, very competitive pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Mauro P. | AI Integration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Telnyx CPaaS?** The capability to integrate with AI Based tool using sip trunking. Wide availability for italian numbers. **What do you dislike about Telnyx CPaaS?** Some services are limited, and in order to have a dedicated specialist you have to commit for an high expense per month. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We were looking for a provider offering italian local numbers and sip trunking. ### 17. great knowledge base and great customer support. the entire process was smooth and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia S. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Telnyx CPaaS?** a pay as you go number is a great wau for small business to get set up with a telephony trunk **What do you dislike about Telnyx CPaaS?** configuration is difficult for non-technical people, the knowledge base helped though **What problems is Telnyx CPaaS solving and how is that benefiting you?** using Telnyx has sped up our Genesys integration ### 18. Easy To Use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Telnyx CPaaS?** The platform has a clean, intuitive interface that makes setup, integration, and management simple. On top of that, their pricing is very competitive compared to other providers, making it a great value without sacrificing quality or features. **What do you dislike about Telnyx CPaaS?** I dislike that Telnyx doesn’t offer unlimited inbound and outbound SIP trunks and no customer support. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS is helping me streamline phone communication and fax services **Official Response from Mark Morse:** > Thank you for your feedback. To clarify, we do offer unlimited inbound and outbound SIP Trunks via our Bundles product - https://support.telnyx.com/en/articles/8340760-bundles-bundle-pricing. We also offer 24/7 customer support via the portal and you can also email support@telnyx.com at any time to contact our technical support department. We look forward to continuing to be your dedicated trunking provider! ### 19. Perfect platform to integrate with and perfect support team **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Telnyx CPaaS?** I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well :). **What do you dislike about Telnyx CPaaS?** I couldn't find any bug till now as I digged in all their platform and their APIs and they all work perfect :) **What problems is Telnyx CPaaS solving and how is that benefiting you?** Solving with purchasing numbers and configuring SMS for inbound. Also they have an option to use 3rd party phone numbers using verified numbers which is perfect and guess what they have an API for it too :). ### 20. Feature rich and well integrated platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Telnyx CPaaS?** The UI is very intuitive and feature rich, it has worked very well and support team is easily accessible. We have been using it for sip trunking with 3CX and GroundWire **What do you dislike about Telnyx CPaaS?** Wished they were more transparent with their DID fees but price still comes well ahead of Twilio and Voipms **What problems is Telnyx CPaaS solving and how is that benefiting you?** Real time support ### 21. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Telnyx CPaaS?** I have only ever had minor issues when using the Telnyx platform, and any issues I've ever had have been resolved quickly by reashing out to support. I use SIP Trunking, messaging and IOT services and they've all been extremely simple to integrate with my platform. Implementation with my own internal tools was a snap and I use it everyday. **What do you dislike about Telnyx CPaaS?** Telnyx is unable to guarantee data sovereignty within Canada for some data, but it is mostly inconsequential, likely why they're unable to make the aforementioned guarantee **What problems is Telnyx CPaaS solving and how is that benefiting you?** I needed a vendor that allowed for both simple integration with my platform as well as competitive pricing, Telnyx was the only vendor capable of checking all the required boxes. ### 22. Was stuck for a voice service and Telynx just worked first time **Rating:** 5.0/5.0 stars **Reviewed by:** kevin g. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Telnyx CPaaS?** I needed a local number with quick setup and I was live in minutes. When I had a question the team on chat gave me the right answer first time. I I use the service a lot for my business . The level of custom features I can add is great. I have even integrated it with an existing system we have. **What do you dislike about Telnyx CPaaS?** The only downside is that having paid a lot each much for numbers from another carrier I am annoyed I didnt find this sooner. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I travel from site to site with customers and my phone number follows me even though its a landline number I use with customers. ### 23. Efficient and straight to the point. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Telnyx CPaaS?** I really like the system's agility and the ease of creating applications within it. **What do you dislike about Telnyx CPaaS?** Maybe he already had more user-friendly solutions to integrate with the most common ones, like WhatsApp. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I needed to migrate my company's VoIP, and after researching, I found Telnyx's solutions, which were tailor-made and more cost-effective than some competitors. ### 24. Once you get Engineering support Telnyx helps you get things going effectivelly **Rating:** 5.0/5.0 stars **Reviewed by:** Branko L. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Telnyx CPaaS?** Engineering support when you get to the real engineer, especially good one is Dillin Corbett! **What do you dislike about Telnyx CPaaS?** 10DLC bureaucracy and the process is big pain! Wish there are more documentation samples and that API documentation is more hands on practical, then even AI's would be giving more reliable code that works 1st time. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Implementing sending/receiving/handling SMS, TTS/Voice/mp3 playback. ### 25. Efficient and good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Silas K. | Data scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about Telnyx CPaaS?** The customer service that helped me a lot. The chat function **What do you dislike about Telnyx CPaaS?** That it is still is centric and more complicated to set up from europe. You need many additional verifications . **What problems is Telnyx CPaaS solving and how is that benefiting you?** VoIP ### 26. Great for voice agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Telnyx CPaaS?** We use Telnyx for our voice agents. Their infrastructure has been rock solid, and they've integrated nicely with LiveKit and other vendors. HD voice is an awesome feature, and being able to do things like buy phone numbers programmatically has helped us scale. Best though is their customer support - even when we were a tiny and new customer, they were incredibly responsive and effective. As we've scaled, their support has remained excellent. **What do you dislike about Telnyx CPaaS?** Generally it's been great. We haven't run into any major problems. The big question mark for us is expanding internationally with them, which we haven't tried yet. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We build multimodal agents, and telnyx gives us voice and SMS support. ### 27. Custome Service is amazingly fast and pricing is unbeatable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Telnyx CPaaS?** Pricing and sound quality on realtime voice applications **What do you dislike about Telnyx CPaaS?** Maybe the process of verification may be a little complex but understandable **What problems is Telnyx CPaaS solving and how is that benefiting you?** Realtime voice agents answering through telnyx services ### 28. Great choice of provider **Rating:** 5.0/5.0 stars **Reviewed by:** Natan C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Telnyx CPaaS?** Their service is very reliable and cost effective for my projects and clients. I highly recommend their services for quality and reliability. Dont think I have ever experienced downtime with my lines. I did find it hard to hear back from sales team. LOL **What do you dislike about Telnyx CPaaS?** Their support AI is not very friendly as it does not include many options that you are forced to chose another topic to get to an agent or a guide. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I need an easy to access platform to obtain and setup new lines for my projects and or clients. I can get this from their easy to use platform. The process of getting a new line and connecting it to my pbx is a breeze with Telnyx. ### 29. Full featured product at a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Chad G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Telnyx CPaaS?** Great portal - it is fully features and detailed on configurations, what you can and can't do, and is also upfront on rates and usage. It is easy to use and support has always been detailed and quick to help. Documentation is great for connecting pbx and development resources to the platform for usage. **What do you dislike about Telnyx CPaaS?** I have no issues with the platform. Like any service i always wish it could be a bit cheaper :) **What problems is Telnyx CPaaS solving and how is that benefiting you?** Provides us with voice and SMS services. ### 30. I was needing to talk to a rep and it was highly effective **Rating:** 5.0/5.0 stars **Reviewed by:** Juan S. | Profesional independiente, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Telnyx CPaaS?** The verification process is fast. you can reach always a real person of tech support for help. The implementation of my SIP Trunk was easy aswell, and the cost-benefit is the best in the market. **What do you dislike about Telnyx CPaaS?** It not free, that would perfect, but nothing in life is for free, at least nothing worth it. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Connects my virtual AI agent with the real world, at the best price ### 31. Simple & Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | CEO / Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Telnyx CPaaS?** I use Telnyx for SMS notifications from one of my websites and I actually integrated it myself with minimal effort. ChatGPT was able to parse the documentation and provide successful boiler-plate code for me to get started. I found it extremely straight forward and easy to use. Prices are also very reasonable and I don't have to worry about spending a lot while still in development. **What do you dislike about Telnyx CPaaS?** I honestly do not have any dislikes about Telnyx. It was somewhat inconveient to have to jump through the hoops to get started with identification and everything, but I understand the need for this as spam is already a major problem. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication ### 32. Very useful service with responsive support. **Rating:** 4.0/5.0 stars **Reviewed by:** Adrien F. | President, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Telnyx CPaaS?** Quick and intuitive to set up, yet also affordable with responsive customer support. **What do you dislike about Telnyx CPaaS?** The 'Member Permissions' interface could use some improvement. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Used to create managed phone numbers (messaging) for our non-profit organization. ### 33. Telecom and AI all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Telnyx CPaaS?** One-Stop Solution: Truly covers telephony, real-time STT, and AI in one platform. Less moving parts and external integrations. Cost Efficient. **What do you dislike about Telnyx CPaaS?** Very strict with the documentation verification. **What problems is Telnyx CPaaS solving and how is that benefiting you?** AI and teelcom integration ### 34. Good support, competitive pricing, good fax over IP with ATA and other FoIP software **Rating:** 5.0/5.0 stars **Reviewed by:** Rajan P. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Telnyx CPaaS?** Telnyx has marginally better pricing for low volume customers just getting started, who are signing up without volume commitments. **What do you dislike about Telnyx CPaaS?** The SIM cards and wireless data is expensive, but it works North American and most European regions without much trouble. Telnyx uses a T.38 media gateway for outgoing faxes, but incoming faxes arrive over G.711 audio. The quality of the code samples and documentation, most notably the NodeJS example projects, could be improved. It isn't clear which version of NodeJS the examples are written for, and the latest version doesn't work. Competent developers can work around this, but it's an uphill challenge for many. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Fax over IP, SMS Messaging, VoIP ### 35. I got all the help I needed right when i needed it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Telnyx CPaaS?** How I can chat with them from their portal and still work at the same time **What do you dislike about Telnyx CPaaS?** So far everything has been great. They work work with me on everything that I need **What problems is Telnyx CPaaS solving and how is that benefiting you?** Everything is seamless and now I can do all my back end work in their portal ### 36. Stands out with its robust feature set and flexibility. **Rating:** 5.0/5.0 stars **Reviewed by:** Roland P. | Game Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Telnyx CPaaS?** Catering to businesses of various sizes, Telnyx provides a unified platform for voice, messaging, and video communication, making it a strong contender in the CPaaS market. **What do you dislike about Telnyx CPaaS?** Nothing! I love it. Highest quality and superb support! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Voice: Telnyx delivers high-quality voice services with support for VoIP, SIP trunking, and number porting. Its voice API is versatile, allowing for easy integration into applications with features like call forwarding, recording, and interactive voice response (IVR). Messaging: The platform excels in messaging capabilities, offering both SMS and MMS services. With support for global messaging, rich messaging features, and a simple API, Telnyx makes it easy to implement messaging into applications for notifications, marketing, and customer engagement. Video: Telnyx's video APIs are designed to provide seamless video communication. The platform supports HD video, real-time collaboration, and customizable video experiences, making it suitable for various use cases from video conferencing to in-app video interactions. Flexibility and Scalability: Telnyx's architecture is designed for scalability, accommodating both small and large-scale applications. The platform provides robust APIs and extensive documentation, facilitating easy integration and customization to meet specific business needs. Global Reach: With a presence in multiple countries, Telnyx offers global coverage for voice and messaging services. This international reach is beneficial for businesses looking to expand their communication capabilities across different regions. ### 37. Amazing fast service so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Telnyx CPaaS?** They provide fast support, and accessibility to many numbers **What do you dislike about Telnyx CPaaS?** They should clarify a bit more the process of becoming a level 2 account **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are a very good number provider with fast support ### 38. There support and connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Telnyx CPaaS?** They got best connectivity for UK dialing and when it comes to the Support, i think they are the best. Timely response and quite helpfull. **What do you dislike about Telnyx CPaaS?** Just there charging terms. Like 60/60 which can be a bit of alot to manage. **What problems is Telnyx CPaaS solving and how is that benefiting you?** For benefit, I would say, because it was hard to get a proper UK voip so that was beneficial because we were are to get operational quickly. ### 39. I should've switched to Telnyx earlier. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Telnyx CPaaS?** It's so elegant, fast, cheap, etc. It's just a great product and support is a message away unlike Twilio. **What do you dislike about Telnyx CPaaS?** There's nothing to hate about it, I really mean that so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I just want to forward calls over to my main phone number and make chat bots with Telegram for automating content generation for my social media. ### 40. It is a very helpful platform with easy to use interface **Rating:** 4.0/5.0 stars **Reviewed by:** Jayanth M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Telnyx CPaaS?** the user interface which is easy to use for beginners and the begginers setup guide, And the customer suppport is also very helpful. **What do you dislike about Telnyx CPaaS?** it took a lot of time to review the account **What problems is Telnyx CPaaS solving and how is that benefiting you?** my buisness needed a local number to communicate with international clients and telynx is providing local numbers and a voip system at affordable prices ### 41. powerful platform with minor issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Telnyx CPaaS?** range of features/customisations/...; good pricing; easy to log/debug; global reach One of most powerful CPaaS evaluated on our side **What do you dislike about Telnyx CPaaS?** support not always accurate, slow, documentation not up to date with the UI,... generally minor things. Feels like a lot of work in progress but i feel it's worth to be telnyx customer **What problems is Telnyx CPaaS solving and how is that benefiting you?** stable and powerful platform is main req. Universal communication is a problem ### 42. Clean platform **Rating:** 4.0/5.0 stars **Reviewed by:** Praveen N. | Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Telnyx CPaaS?** Nice platform to use with a beautiful user interface. **What do you dislike about Telnyx CPaaS?** Its difficult to do simple tasks such as trunking. The documentation isn't that helpful. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Its making it easier to buy numbers and voip. ### 43. Exceptional VoIP Services and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Telnyx CPaaS?** What we like best about Telnyx is their exceptional customer service and support. Whenever we have questions or need assistance, their team is always prompt, friendly, and incredibly helpful. They go above and beyond to ensure that we have all the info we need, making our experience smooth and stress-free. Their dedication to customer satisfaction is far greater than any other SIP/VoIP provider we have used in the past. This kind of customer focus is unique to the industry, in our opinion. Once you're in the system, it's pretty easy to use, implementing and integrating it with Free PBX is straight forward. The platform has a great number of features, I have to believe they are quite focused on innovation. **What do you dislike about Telnyx CPaaS?** This is probably just me wanting to be lazy, they have a lot of measures in place for security and to help make certain that people are not using SIP trunking for ill will. It means that there are more hoops to jump through initially, but in the end, probably makes for a better service. **What problems is Telnyx CPaaS solving and how is that benefiting you?** What brought us here initially, our other provider sent us a notice of a rather heafty price increase driven by a minimum monthly usage fee. So immediately, the first problem they are solving is economic savings over our other provider. We did not come to Telnyx for the other platform services, but likely, now that we see what else they are capable of providing, our dev team will be looking at other services and likely to choose Telnyx over Twillio for SMS services. ### 44. Easy to integrate with other platforms, such as 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Alfredo P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Telnyx CPaaS?** I've worked with Telnyx for almost 4 years now. Never had any major issues with them. **What do you dislike about Telnyx CPaaS?** There's nothing we don't like. Never had any issues, downtime or anything. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Integrate SIP trunks with our VoIP system, 3CX to be able to call and text our clients. ### 45. Affordable Option For SMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo D. | co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Telnyx CPaaS?** I like how Telnyx is straight forward and easier to use rather than other platforms. **What do you dislike about Telnyx CPaaS?** I don't like the multiple steps to verfiy an account but I understand the reasons. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Helping me comunicate with our clients. ### 46. Easy onboarding, easy to use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Eden B. | Director of Call Center Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Telnyx CPaaS?** Onboarding was easy, hassle free, verification super easy and the interface feels organic **What do you dislike about Telnyx CPaaS?** everything seems to be ok so far, so no dislikes here **What problems is Telnyx CPaaS solving and how is that benefiting you?** Hard to get area codes within the US and a cost effective solution for number buying ### 47. Great Support, great product and great price **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Telnyx CPaaS?** Telnyx customer support is amazing. Even when I have had an issue that we determained was not related to them they still helped me figure it out. That is amazong customer service. **What do you dislike about Telnyx CPaaS?** Really not much, the only thing I could think of is it would be nice if they posted their support number at the top of all pages when logged in. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They were able to work with Starlink and get us off of old POTS lines that were failing. A lot of other VOIP providers didn't work with Starlink because of the gnat. ### 48. Fantastic Platform, easy to use, pretty straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen E. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Telnyx CPaaS?** It is a great self use platform. we are an MSP and dont really need to reach out to support as everything is possible within the platform making it easy for us to do what we need to do without havign to wait for support as it is very geared toward self service. **What do you dislike about Telnyx CPaaS?** Currently a main phone system PBX that we use is not officially supporting Telnyx however Telnyx support works with us to make sure they are supporting the PBX and making sure that we are able to function. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Giving us simple straigh forward setup of our Sip trunks and phone sytems. ### 49. its very useful and easy to use help me in my business **Rating:** 5.0/5.0 stars **Reviewed by:** Umair M. | i m owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Telnyx CPaaS?** this is the best platform for your business and pricing is good. **What do you dislike about Telnyx CPaaS?** i love everything in this nothing to dislike in telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** it provides me TFNS for my business ### 50. Great first impression! **Rating:** 5.0/5.0 stars **Reviewed by:** Graham H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Telnyx CPaaS?** Signed up today - great first experience of Telynx support! **What do you dislike about Telnyx CPaaS?** Nothing so far. All is good! Hopefully that's how it will continue! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Helping us configure Ai text and Voice solutions for our clients ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+13%3A11%3A14+-0500&secure%5Bsession_id%5D=021f3b14-122f-4273-95b9-da957669c381&secure%5Btoken%5D=70a15e9f6d6c9da9f6ff3a8645ff4abf9e56eb8c1cabd6abeceea00a0d2b9172&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)