--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-06' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Excellent platform, even better company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Telnyx CPaaS?** The platform has grown and constantly improved over the years! Their support is also fantastic! **What do you dislike about Telnyx CPaaS?** Sometimes number choices are a bit limited, but that's not necessarily their fault and they tend to still be better than most other carriers. **Recommendations to others considering Telnyx CPaaS:** Excellent company all round! Their support, platform and API's are all top-notch! **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx as our primary for outbound, plus a lot of our inbound sits with them as well. International number selection is 2nd to none. API is fantastic! ### 2. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Telnyx CPaaS?** Efficient service and customer support with great experience. **What do you dislike about Telnyx CPaaS?** Almost nothing as telnyx provides a better experience. **What problems is Telnyx CPaaS solving and how is that benefiting you?** It's benefiting from real experience. ### 3. MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Brentt G. | Chief Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** Versatility and Cost Savings, and the simplicity of use. **What do you dislike about Telnyx CPaaS?** the battle between 3CX and Telnyx, make peace. **Recommendations to others considering Telnyx CPaaS:** Its one of the best Trunk providers in existence. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost Savings, Simplicity, and Reliability ### 4. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Derek B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** Availability of support personnel, ease of setup and configuration. **What do you dislike about Telnyx CPaaS?** Somewhat clunky dashboard, but getting better. **Recommendations to others considering Telnyx CPaaS:** Highly recommend **What problems is Telnyx CPaaS solving and how is that benefiting you?** Clients are leveraging SIP over PRI, and benefitting both clients and our business ### 5. Great support, excellent reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Doug K. | Director of Technology Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Solid support team. Easy to use self-service portal. **What do you dislike about Telnyx CPaaS?** Can be complicated to configure SIP trunks, but not an issue. **Recommendations to others considering Telnyx CPaaS:** No brainer. Give them a try. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SIP trunking and SMS messaging. ### 6. Support has been top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** That I can speak to a live person when i have an issue and the support team works fast to fix any issues **What do you dislike about Telnyx CPaaS?** Nothing that is in their control, everything has been good **Recommendations to others considering Telnyx CPaaS:** Would like your Viop to have webhooks so I can integrate it with my texting platform **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are solving my SMS platform needs and the benefits of using them have been huge ### 7. Wonderful service with good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristopher O. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Telnyx CPaaS?** I use the wireless, I love the fact that I am not locked to one carrier and always get great fast internet on it. We operate voice over ip and very rarely do we have any issues.. we mostly use the iot sim cards.. **What do you dislike about Telnyx CPaaS?** Nothing really they are the best.. they do need a sms messenger for those who have simple needs **What problems is Telnyx CPaaS solving and how is that benefiting you?** Talking about wireless: Most over crouded networks bottleneck a lot you guys offer great service and it seams to have a lot less latency.. ### 8. Great Customer Service and One stop solution for all your VOIP needs **Rating:** 5.0/5.0 stars **Reviewed by:** jatin t. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Their Customer Service Is robust and their response time in chat and Emails are one of the best in the industry **What do you dislike about Telnyx CPaaS?** There is not much to dislike but they can work on including bulk solutions. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are Using Telnyx For Sip trunking and other Voip solutions. You will find great quality at exceptional rates. ### 9. Easy and Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Telnyx CPaaS?** Telnyx has a very user-friendly and robust API that made it easy to switch. **What do you dislike about Telnyx CPaaS?** Telnyx has been a little behind on features. But they are constantly adding tools and taking our feedback. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has been a reliable messaging partner ### 10. Excellent Service, Excellent Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Telnyx CPaaS?** The ease of adding numbers, porting in, and the dashboard with an easy way to "reload" my account when it gets low to avoid a service disruption, everything works great. Call quality is great, and I'm saving so much over our old POTS lines it's ridiculous. **What do you dislike about Telnyx CPaaS?** I've been a customer for almost a year, and I've yet to discover a downside. Everything just "works" as expected. The only hiccups I've had were on my ISP side, not Telnyx. **Recommendations to others considering Telnyx CPaaS:** We're using it with our own PBX / Grandstream phone system, and it's been excellent. Testing it out with a single number to make sure everything was working as expected before porting our live numbers was easy and inexpensive and made the rollout process as seamless as it could have been. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We haven't had any issues with Telnyx to date. We've migrated almost 20 POTS numbers over to their service, and it's been easy to use, and saving us a bunch of money over the old phone service. ### 11. Great for our homemade CRM **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Ceo, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Telnyx CPaaS?** The integración with our homemade CRM, we use their API conection. **What do you dislike about Telnyx CPaaS?** Customer support and the metrics about calls **What problems is Telnyx CPaaS solving and how is that benefiting you?** The price and integration ### 12. Most affordable, Easy GUI portal and well interactive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Telnyx CPaaS?** Telnyx gives very affordable rates for calls and sms compared to other platforms. At the same place fast synchronization with the API/Tools is the best part. GUI for control portal is good , which makes easy and fast to handle the work on it. **What do you dislike about Telnyx CPaaS?** Unlikely the current chat support is not available on real time, However its not affecting the process until its very urgently needed. **Recommendations to others considering Telnyx CPaaS:** Its is good up to date control panel for every beginner to expert who want affordable implementation of telnyx product. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The calls handling carrier from telnyx. ### 13. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Telnyx CPaaS?** Excellent service and support. Support has replied quickly every time. **What do you dislike about Telnyx CPaaS?** Nothing has caused us any issues. Support has been quick and the Docs are very good. **Recommendations to others considering Telnyx CPaaS:** Reliable service with excellent support **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are using Telnyx Wireless and we have found configuration very logical. ### 14. Good to use for Elastic SIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Telnyx CPaaS?** Telnyx phone number porting process is very good and fast as compared to others **What do you dislike about Telnyx CPaaS?** They don't have SMS to email feature like some other Elastic SIP providers **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are using telnyx to purchase DID's for clients. ### 15. Very reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** How easy it is to administrate and access the things i need **What do you dislike about Telnyx CPaaS?** There is not much to dislike. Very easy to use with lots of great features **What problems is Telnyx CPaaS solving and how is that benefiting you?** Using for purchasing and maintaining DIDs and call routing ### 16. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Telnyx CPaaS?** Telnyx services and response time of customer service. **What do you dislike about Telnyx CPaaS?** Mostly nothing just needs to enhance some features. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication APIs ### 17. Affordable Data for IoT Devies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Easy to activate & the service worked well, billing was very straightforward. **What do you dislike about Telnyx CPaaS?** Had issues with sim card registration on a device, was unable to resolve this with Telnyx (devide worked on a seperate data sim card on the same network) so had to switch to a different provider. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We were able to easily setup low cost data sims for our rental business to save money on our backend. ### 18. Good service generally but support a little slow to answer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Routes are generally very reliable in North America **What do you dislike about Telnyx CPaaS?** Support is sometimes too slow to answer chat and more often than not don't answer the phone. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Reliable HVSD routing for Noth America. ### 19. Excelent System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Simplicity and pricing. Built a product around it. **What do you dislike about Telnyx CPaaS?** Hmmm. Can't come up with anything. Only problem we have had was during a DoS attack. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication for myself and clients. ### 20. Affordable alternate to twilio, with some technical superior features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** Access to some technically superior from front end features and affordability **What do you dislike about Telnyx CPaaS?** Slightly less reliable in call completions **What problems is Telnyx CPaaS solving and how is that benefiting you?** Building comms infrastructure embedded into our electronic medical record system ### 21. Thank you Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Telnyx CPaaS?** Connectivity, quality, and interface of Telnyx. **What do you dislike about Telnyx CPaaS?** We haven't encountered anything to be disliked so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telecommunications, SIP connections ### 22. Amazing developer tools makes it easy for integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Its very easy to follow and understand their developer documents and integrate with their system. **What do you dislike about Telnyx CPaaS?** Sometimes pricing is confusing. Its hard to understand exactly what I will be charged for text messages with all the different carriers. **Recommendations to others considering Telnyx CPaaS:** It's a good company with good rates. It's also easy to integrate with their software. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Marketing communications. ### 23. Fantastically reliable SIP Trunking at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Telnyx CPaaS?** The central management platform for all things SIP and TN related is my favorite part of Telnyx. Telnyx is very communicative on the rare occasion there are issues, and their support is phenomenally helpful with troubleshooting SIP call flow problems. From a Managed Service Provider's perspective, Telnyx allows us to divide up and tag telephone numbers, connections, addresses (for e911), etc. This tagging is supported by Billing Groups, and has the end result of letting us quickly and easily find all numbers or connections related to a certain tenant or client. Additionally, Telnyx's API is very easy to use and works well with our VOIP platform's Call Flow Designer for use with SMS Texting. **What do you dislike about Telnyx CPaaS?** Telnyx's knowledgebase is somewhat lacking, and often their SIP Call Flows don't populate in their debug tool for several hours after a call has been placed. In these situations I contact support, who pull the call flow for me directly and send it to me. I dislike how frequently and suddenly Telnyx changes their User Interface. They are currently going through a time of change, so it is to be expected, but it is still inconvenient when layouts of the interface change and much of our Telnyx documentation has to be redone. Additionally, they moved to a new system for Outbound Connections when placing SIP calls that placed mostly all of our clients into a "legacy" status and we had to go update all of them manually - a tedious process. If there was more of a warning before this occured it would not bother me as much. **Recommendations to others considering Telnyx CPaaS:** If you are considering Telnyx, you should consider which factors are the most important to you. If customer support ranks among the highest, you should simply go with Telnyx. Telnyx support has always been an asset for us when troubleshooting our most complex SIP call flow problems. If you're looking for the cheapest bottom dollar and don't have a lot of Telephone Numbers to port in initially, Telnyx may not be for you. Smaller business with a small pool of telephone numbers may not see the benefits a larger organization does. There is always a bit of wiggle room, so negotiate with your rep to see if it can be a good fit. Telnyx will not support TLS1.0 in June of 2020, so if you are using older or outdated VOIP Platforms or phones, you may want to look elsewhere. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has addressed our need for a reliable and centralized SIP trunk. Our company used several other SIP providers before we landed on Telnyx, and we are quite happy with the service they provide us. Because Telnyx offers organizational tools like tagging and billing groups, we have been able to analyze which of our customers are costing us the most, which are the most profitable, and adjust our pricing models according. Telnyx also offers a Slack integration which has been nice for rapid alerting when call centers have issues or SIP trunking is disrupted somewhere upstream. ### 24. Good service, Great Support, lots of DIY **Rating:** 4.5/5.0 stars **Reviewed by:** Scott C. | Sr IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Telnyx CPaaS?** Telnyx has provided a flexible platform for testing and then implementing SIP trunking. The on-demand aspects of the service allow for low-cost exploration, expanding into an affordable solution for larger-scale uses. **What do you dislike about Telnyx CPaaS?** Some of the tutorials seem to be out of date for integrations. For example, FreePBX instructions and screenshots don't align 100% with current versions. **Recommendations to others considering Telnyx CPaaS:** Telnyx provides many services in an a la carte style allowing you to mix and match what you need. Their support has been excellent whenever we've had issues (which is rare) or just questions. They are not, however, a complete solution (nor do they claim to be), and you will need to integrate with a new or existing phone system, but the overall value is outstanding. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Initially, we needed outgoing trunks for international dialing, and Telnyx was a recommended solution. After success with that, we have used Telnyx for several small SIP projects primarily related to the changing requirements of COVID work from home. We are currently evaluating Telnyx as a replacement for all existing telephony (PRI + POTS) in the hybrid future that will be happened as the office reopens. ### 25. Good, Flexible SIP Trunking Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Aleck Y. | VP, Service Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Telnyx CPaaS?** Self Service, typically I don't need to contact Telnyx to do anything, it's all available in the platform. Reliable, I can't recall any incidents that were attributable to Telnyx network failure. Flexible - We can deploy SIP Trunks and purchase numbers rapidly with basically no lead time. Billing - Telnyx have baked in functionality to easily track usage and charges for different customers without the need to manually sort/report on usage from raw data. **What do you dislike about Telnyx CPaaS?** Can sometimes be hard to get traction on a query that's a little "outside the box". We resell Telnyx to our customers as a means to provide our core services and sometimes it's been difficult to get buy in when we want to do something that would be considered "non-standard". **Recommendations to others considering Telnyx CPaaS:** Go for it, they are flexible, reliable and their features are powerful. We have barely scratched the surface. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx as an Elastic SIP Trunking provider, facilitating our ability to provide our core services to our customers without the need to build out our own telecommunications infrastructure. We aren't a telco and we don't want to be so partnering with companies like Telnyx gives us the reach we need without distracting us from our core product offerings. ### 26. Amazing service and next-gen tools for customers of all sizes **Rating:** 4.5/5.0 stars **Reviewed by:** Will M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Telnyx CPaaS?** Telnyx has all the features my business needs as a mid-sized TSP. The API's are extremely well documented and the debugging / reporting tools are the some of the best I've seen. **What do you dislike about Telnyx CPaaS?** Reaching a support agent can take longer than it should. There are great tools for online chat to help minimize this but it can be hard to reach someone without waiting 10-30 minutes at least. Having staff that can do basic triage and prioritization when a customer reaches out to shorten that wait would be a useful improvement in my opinion. **Recommendations to others considering Telnyx CPaaS:** Telnyx is a market leader. While others such as Twillio may have had some features sooner, Telnyx's implementation has been much easier to utilize and frankly just done better. The admin web UI is fully functional and easy to use, and everything can be done through APIs and JSON as well. It is extremely easy to extend your own in-house products/tools to utilize their APIs with how well they are documented. Telnyx also hosts regular developer calls to introduce new features and educate on the APIs. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are a TSP for small and mid-sized businesses. We have a carrier-grade multi-tenant hosted PBX environment that we bring our customers in and then use Telnyx as our main SIP trunking provider. We use other providers at times but we've switched 90% or more of our usage to Telnyx with their feature set and reliability. ### 27. Well Done, Keep up the good work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Telnyx CPaaS?** Pricing and response to technical questions as well as billing questions. **What do you dislike about Telnyx CPaaS?** I hate that it took them a while to resolve the cyber attack, but I suspect it was faster than other providers. I also need to be able to pay by other means than a credit card. **Recommendations to others considering Telnyx CPaaS:** What are you waiting for, I have yet to find a simular product for anywhere near the price. I love the responsiveness of the company **What problems is Telnyx CPaaS solving and how is that benefiting you?** VOIP trunks at an affordable price. Excellent service. Good quality product. ### 28. They understand resellers **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas L. | Telecommunication Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Telnyx CPaaS?** The flexibility in the portal and the control that is provided to resellers that create multiple profiles for their end customers. The portal allows you to choose you POP depending on region, provides a control for fraud purpose by limiting the spend for channels created, they have a great program for IoT and a Support and Porting Team that simply rocks 24/7. Very receptive to doing business with you and are carrier agnostic. **What do you dislike about Telnyx CPaaS?** The only thing (at least for me) is the fact that their portal cannot be set-up for parent-child (sub-accounts) to provide our end-user a more White-label feel for checking LNP, placing porting information and pulling their CDRs. Yes, there are API's but it is a level that can easily be provided by Telnyx to their resellers to make their offering even more robust. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We provide dial-tone on a wide arrange of PBX both cloud and premise-based. The Telnyx Team has tested and authorized their trunking via IP, FQDN, and Credentials with major PBX brands and provides the How-To documentation on top of that. This has allowed us to stay with Telnyx for more than 7 years without having the real reason to switch. Above all there are no Forum groups to resolve - you are speaking with Tier 2 and Tier 3 support engineers when resolving issues ### 29. Excellent service and very good costs per minute of calls and messages **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus F. | Administracion de Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** the quality of the calls, the easy configuration of the prices per minute and per message and the security for the control **What do you dislike about Telnyx CPaaS?** They do not have their own applications for messages and faxes. And the guides for using external applications or APIs have enough information to facilitate the configuration and use of the message and fax services. **Recommendations to others considering Telnyx CPaaS:** Better and faster support in problem solving. Easy setup Affordable price rate. You can have several subaccounts and have a stand-alone expense control, which is very useful when you have different campaigns. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Configure my vicidial servers faster and increase the number of possible calls for each server without affecting the quality of the call, in addition to separating the expenses of each campaign per server ### 30. Love Telnyx! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** The web interface is so easy to use, they have thought it through a lot. **What do you dislike about Telnyx CPaaS?** that there is not built in easy to use apps for SMS and FAX. Would love if they had those tools already so you can use it. **Recommendations to others considering Telnyx CPaaS:** Please add built in SMS and FAX apps so we can use them without needing to code anything! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Easy to use SIP trunks, SMS and FAX ### 31. Telnyx Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Telnyx CPaaS?** Telnyx Rocks - I came from Twilio and these guys are much better! **What do you dislike about Telnyx CPaaS?** Nothing - they rock! Give them a try today. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Programmable fax and voice numbers - moving into programable SMS ### 32. Questions are answered as tech are available **Rating:** 4.0/5.0 stars **Reviewed by:** Maria H. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Telnyx CPaaS?** Support can answer all questions and have a solution. **What do you dislike about Telnyx CPaaS?** Only issue I see is that Technical support does take a while to respond to tickets or IMs. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Line quality of service issues and routing issues. Once they change routing it works aftewards. ### 33. Communication Solutions for all our products. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlton G. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Telnyx CPaaS?** What I like best about Telnyx is that they cover all the needs for tele-communication, text messaging, wireless and continue to add to their offerings. The APIs are also nice to have to integrate into our systems. **What do you dislike about Telnyx CPaaS?** As they grow, there are some features that are currently not available. Not a big deal as I know they are continuing to improve their portal, products and features. **Recommendations to others considering Telnyx CPaaS:** Give it a try - if you have questions, ask. Telnyx support always seems to be available. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SIP for phone systems whether client chooses to host their own PBX or use our cloud based solutions. SMS for volume text messages and Wireless for our SIM products. ### 34. Amazing Team and Company to Partner with! **Rating:** 5.0/5.0 stars **Reviewed by:** Danica M. | Customer Success Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Telnyx CPaaS?** The team at Telnyx is friendly, knowledgeable, and always there to help us with our issues. They approach every question, issue, and interaction from a place of partnership and continue to keep our success in mind. They take our feature requests and make them a reality and offer alternative solutions in every situation possible. **What do you dislike about Telnyx CPaaS?** There is some additional data that would be helpful for our company to be able to pull without having to request it from the Telnyx team. **Recommendations to others considering Telnyx CPaaS:** They are an incredible carrier and partner to work with. They will always been on your side. The porting and NOC teams are incredible to work with. They don't pretend there won't be issues; they set realistic expectations and work through those issues when they arise. They are always open to feedback and have strong communication with their clients. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have solved the ability to have more flexibility over potential telecom fraud vulnerabilities. We are able to allow our clients to self serve in a lot of cases via API integrations. We have also consolidated costs by switching to Telnyx. ### 35. Above average SIP Trunk Provider, still a bit of room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Telnyx CPaaS?** Great reliability compared to competitors. Customer service is typically pretty solid. Very rare to see any outages. Their employees seem to genuinely care about problems that come up as well as making sure their clients are happy. Telnyx especially seems to cater to small-medium size businesses, unlike some of their competitors you don't feel like a drop in the bucket when working with them and that concerns are usually addressed in a timely manner. **What do you dislike about Telnyx CPaaS?** Occasionally when issues do come up, it can be a pain to get to the root of the problem. Usually, you have to provide an immense amount of information and go through a convoluted process to get to a resolution. There was one instance where we bought a phone number and found out after the fact Telnyx did not actually own the number, and it was accidentally loaded into their database. This was an issue that took about a week to work through. Issues are extremely uncommon however, as this happened once out of well over a thousand numbers that have been purchased. **Recommendations to others considering Telnyx CPaaS:** Make sure to factor in FCC Compliancy when looking at any VoIP provider to private label your dial-tone. This cost is not covered in partnering with these trunk providers, and your organization will incur additional costs to maintain FCC Compliancy. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Utilizing Telnyx has been extremely beneficial for our organization. It has allowed us to build up recurring income and provide dial-tone to clients with more redundancy in place than a traditional ISP is able to provide. They are constantly upgrading their service and coming out with new features. Telnyx has allowed us to generate a positive reputation in our area and has good enough reliability to where we can cater to Gov/Ed without any concern. ### 36. Excellent value, perfect quality, consistent reliability, and an expansive API **Rating:** 5.0/5.0 stars **Reviewed by:** Evan Z. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Telnyx CPaaS?** The value and flexibility of the service **What do you dislike about Telnyx CPaaS?** e911 service has unusual insurance terms **Recommendations to others considering Telnyx CPaaS:** You're unlikely to find a better service provider. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Perfect quality service and a base to build apps and IoT ### 37. Great Company with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Telnyx CPaaS?** We resell Telnyx to all of our clients who have VOIP. They are an excellent service to use. There is minimal downtime and the price is very reasonable. **What do you dislike about Telnyx CPaaS?** Nothing. Telnyx has always been an excellent service to use. We never have any issues with the service and if there is downtime, they let us know immediately. **Recommendations to others considering Telnyx CPaaS:** If you have any questions, reach out to their support team. They will gladly answer any questions you have. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have reached out to support about porting numbers repeatedly and are always quick to respond. They make using this service a breeze. ### 38. Call completion issues **Rating:** 0.0/5.0 stars **Reviewed by:** Robby T. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** Telnyx handles faxes really well and your prices are unbeatable. You have given a small company a start and allowed us to become who we are today. Your expertise in the business was appreciated before we outgrew your usefulness. I love purchasing a number through Telnyx. It's easy to search for Rate Centers and route them where I need it to go. Being able to change routes at a moment's notice is important to our business. As we deal with more fax services it's important to be able to switch them over. Porting numbers is really easy with Telnyx. Anytime I had a reject, it was easy to fix the issue and resubmit. **What do you dislike about Telnyx CPaaS?** Getting helpful support on issues like call completion is rare. Most likely, the reply will be along the lines of "we do not see the call hitting our system" and the onus is put back on our team. I do not know what tools you have at your disposal but leaving your customers without next steps to try or pointing them in the right direction would not fly in our support team. **Recommendations to others considering Telnyx CPaaS:** Keep logs of each call and have as many examples as possible before bringing it before the support team. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Saving money while providing an excellent VoIP service to our customers. Telnyx has been able to take us from a small company to a medium company. You have been part of this journey with us from the start. Flowroute is another cheap alternative but they do not do well handling faxes. **Official Response from Mark Morse:** > Hi Robby, This is Mark Morse from the Customer Success team here at Telnyx. Thank you for your detailed review and genuine feedback. Regarding the support you have received when calls do not complete on our platform, we would like to dive into this further and analyze the tickets you have opened but I am unable to find your account in our system with just the name "Robby T" that is provided to us by G2. Can you send me a direct email at mark@telnyx.com with the email you created your account with so we can dive into your tickets further? I would also like to set up a call with our COO Ian Reither to discuss next steps and how we can make your experience a better one on our platform moving forward. I look forward to hearing from you and continuing our relationship moving forward! ### 39. Simply the Best Telcom Carrier that offers everything needed to sell Voice/SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | I am the CEO of the company, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** The Service works great we haven't seen any issues with any of the provides services, we are also very happy with the pricing it's very low compared to the competitors, and their reporting works without any training or issues. The Mission control portal is also easy to use without needing training. Most of our clients are not tech-savvy so this was a big plus for us to be able to offer these types of simplicity to our clients. Also the signup process it easy and makes sense to less tech-savvy users. **What do you dislike about Telnyx CPaaS?** If your an agency you have to have a "telynx domain" or create an account on each customer, email tenant, and once you have a Telynx account on an email it cannot be added to another account to sub manage it. We decided to add a subdomain on one of our vanity domains to fix this and each customer gets an Alias. When using the Referal program you need to make sure that it actually applies, as a few clients did it in front of me and it never actually applied, which we lost out on the referral for that customer. **Recommendations to others considering Telnyx CPaaS:** When you looking at Carriers, it's important that they are the "Deep Carrier" not a reseller, this makes a huge difference in your call and service quality. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx, helps me provide a unified communications platform to my customers, without issues with call dropping or missed SMS. All of my customers love the fact they can receive emails directly through their PBX through the web and through their Phone clients. We have seen that most of our clients save up to 80% of their previous Telecom bills with other companies like Verizon One Touch, Ringcentral, or VOIP.MS. They are truly a game-changer for us and our customers! ### 40. Great service, easy to use, and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Channel Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** I like how easy it is to manage my numbers and trunks I have setup. They got an easy way to view and manage my invoices, and provide the services they promised. Their platform also gives me a great insight on the numbers of calls I place and receive, and I am also looking forward to use the SMS feature a bit more prominently, since in my early tests implementation has been a breeze and successful. **What do you dislike about Telnyx CPaaS?** Not Applicable. I think it is a good service with everything they offer. I got no complaints for their services. **Recommendations to others considering Telnyx CPaaS:** I have not tried to port a number to their services, but with their customer service I would say it cannot be difficult. Their service really is easy to use and effective. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I am able to have my company's phone number through them, I find it really to have any easy way to get my numbers, create my trunks, and connect with them. ### 41. An awesome rock solid service at a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed W. | Sr. Technical Recruiter (Remote), Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** The pricing, the flexibility to enable disable services like texting, faxing etc. The easy of use, the informative dashboard, ease to top up as they support multiple payment providers like Credit Card, Paypal etc. Best SIP provider that we have came across in our search for a company that provides stable services for the calling in USA, they do support other countries as well. **What do you dislike about Telnyx CPaaS?** I dislike how unpopular they are given the rock solid service they provide, I honestly cannot think of a bad time we have had since we added them to our pool of upstream providers. **Recommendations to others considering Telnyx CPaaS:** If you are looking for a SIP Trunk provider in USA dont think for a blink of a second and go with Telynx as they are best in the industry and will always help with any issues you may have. They were generous enough to help us out on the integration with our pbx (3cx) and walked us through when we were struggling to get the service setup. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We run our own PBX / Business telephone system and Telynx has been a stable service provider by not being too heavy on our pocket. We use the SIP trunking with them along with SMS services they provide most of the time and they have been great at what they do. ### 42. Knowledgeable & Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Lad Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** The modern interface and regular updates. **What do you dislike about Telnyx CPaaS?** Telnyx is not a "fax" company, as they support various telephony needs. This can be a challenge because our company deals only with fax. **Recommendations to others considering Telnyx CPaaS:** They are a great company. Their customer support is very effective and responsive. Also, Telnyx being a large carrier helps when it comes to number acquirement. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telephony related errors. It has been helpful to have Telnyx available for troubleshooting fax errors when it is beyond our scope of knowledge. They have a large team. Even when issues are more involved, they have gone above and beyond to ensure we have a full picture. I've also connected over the phone with several team members that assured me they are available if issues need to be escalated. This is very important to our business because our customers expect a high fax transmission success rate. ### 43. Great provider has room for improvement in support. **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo Felipe L. | Voip Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Telnyx CPaaS?** They have competitive rates as well as a great Dashboard that allows you to get a good view of what you got. **What do you dislike about Telnyx CPaaS?** Support has gone downhill a little these past 2 years. Sometimes it takes over an hour to get a response on the live chat. That being said, it is better than other providers we use, so while i wish it were faster support, it's still better than most others. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We mainly use it as a trunk provider to our voip systems. We also use it for faxing and a small amount of sms messaging. ### 44. Telnyx - excellent choice for VoIP provider **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Telnyx CPaaS?** Reliability - virtually no down time or dropped calls. Excellent customer service **What do you dislike about Telnyx CPaaS?** I honestly have not had any negative experiences with Telnyx - it just works! **Recommendations to others considering Telnyx CPaaS:** If reliability is a primary concern, than Telnyx is your solution. I have tried multiple other VoIP providers and had reoccurring outages, which is completely unacceptable when providing telephone services for small businesses. I have never experienced this problem with Telnyx! Customer service is quick, effective and pleasant! **What problems is Telnyx CPaaS solving and how is that benefiting you?** I primarily use Telnyx as a VoIP provider of trunks for virtual PBX installations using their per minute pricing. I have used other VoIP providers in the past, but have migrated all primary lines to Telnyx due to their outstanding reliability. In full disclosure, I do maintain a few backup lines at other providers for redundancy sake, but have never really needed them. ### 45. Cost Effective and Very Flexible VOIP Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Telnyx CPaaS?** Telnyx offers a wide range of communication services with very affordable and competitive rates. You can easily extend the functionalities of your system using only one provider. Their support team is also very helpful and quick their response time is excellent. **What do you dislike about Telnyx CPaaS?** Some of the features need basic technical skills which standard users find it hard to setup considering Telnyx does not offer a ready to use software or application. **Recommendations to others considering Telnyx CPaaS:** I recommend using Telnyx to others who uses VOIP and SMS, not only for basic usage but also good for automation. Excellent Support too! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Multiple services and can have sub-accounts which makes it easier to manage multi-tenants. Easy to manage, set up and maintain. ### 46. Great rates and responsive technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** Easy to use interface, reasonable rates for trunk service, prompt and reliable technical support. Very simple to look for new phone numbers with a variety of filtering options. **What do you dislike about Telnyx CPaaS?** Overseas calls can be expensive. Numbers available for purchase are relatively limited. Occasional call quality issues. Sim card data plans can be costly if your application is data intensive. **Recommendations to others considering Telnyx CPaaS:** Give Telnyx a try. There's no initial cost, and they gave a credit of $10 in our account to test out their service. If you like it, just add more money to the account to keep it active. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use their sip trunking with our PBX system. We use a Grandstream PBX, and it works great in the Telnyx universe. ### 47. Great service with competitive prices **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Telnyx CPaaS?** Telnyx has affordable rates for US and international calling. They also have some amazing customer support available when you need them to assist with your queries. **What do you dislike about Telnyx CPaaS?** You're unable to call internationally without being verified. Whilst the support agent verified myself, this is very annoying for international customers unable to call local home country. **Recommendations to others considering Telnyx CPaaS:** Telnyx is great at what they do; providing cost effective rates for outbound calling and services such as text messaging. Whatever you can imagine phone related they can solve. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Ability to call internationally flexibly at a cost effective rate. This has enabled myself to look professional to customers compared to just using my mobile to outbound call. ### 48. Telnyx - Trunking that Simply Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Telnyx CPaaS?** Top carrier that understands wholesale and the how to enable resellers, MSP and Hosted PBX suppliers gain competiveness ground against ILECs and CLECs when it comes to LNP, provisioning and SIP trunking. The most responsive support teams that I have know of and have come across in the industry and can understand what a SIP trace is ... and best of all the team resides in house. **What do you dislike about Telnyx CPaaS?** Really wish that we could provide a portal to end customers to allow LNP and DID search. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SIP trunkink and Local number portability across North America across geo-redundant nodes in order to reduce any latency . Apart from the cost savings, support has saved us more than once add the the stability of the network and the response that we get from the support ... the savings are really enormous! ### 49. Excellent Choice for our SMS Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** Good documentation overall and support staff will stick with you to get a resolution when help is needed. They are great at explaining how things work and why things happen. **What do you dislike about Telnyx CPaaS?** There are some caveats to our use that did not get a mention in some documentation. Thankfully, staff was able to help us through. **Recommendations to others considering Telnyx CPaaS:** Definitely worth a try! The staff is quick and thorough with responses. I've been very impressed and we are saving a lot with the switch. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We came over from another SMS carrier to save money. Telnyx was at the top of the list cost-wise and they were fairly easy to implement. We came from a shared short-code and now have our own toll-free number that is working out great. We've had at least a 70% savings! ### 50. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Pledger, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Telnyx CPaaS?** We're building the next generation sales enablement solution for teams. The engineers at Telnyx understand our needs and worked tirelessly to help us support our customers and develop our vision. **What do you dislike about Telnyx CPaaS?** The system is still evolving; unlike other more mature platforms, we did hit some snags with changes to APIs and a few updates that affected our service. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is helping us provide a unified communications platform that includes several channels, including phone, video, text, and chat. ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+13%3A58%3A09+-0500&secure%5Bsession_id%5D=e41bb504-8c14-412e-be6c-f6319d20f912&secure%5Btoken%5D=969caf031fbdeb7bbd39520b9dc5369c5c90ed60bd70d70d44e22aa894b3274c&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)