--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-05' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Telnyx as best **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Telnyx CPaaS?** They really have good features and intergration, now with those features i can manage all our company programs. Currently i can say telnyx is the best of all **What do you dislike about Telnyx CPaaS?** None!! all their service and programs are well programatic including the api **What problems is Telnyx CPaaS solving and how is that benefiting you?** Curently with my experiense all bugs has been solved set to work programatically as develper telnyx are the best for you ### 2. Took several attempts and ongoing prodding to resolve billing issue **Rating:** 3.5/5.0 stars **Reviewed by:** Jason K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Telnyx CPaaS?** The service is easy to integrate with a good API and the dashboard is reasonable to use. Connectivity has been solid in multiple regions in North America. **What do you dislike about Telnyx CPaaS?** Their customer support has demonstrated poor hand off between support staff meaning that when issues occur, there is a need to explain to each person the problem that was experienced. We had to tell them to go back and better review what had already been communicated. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides us stable connectivity of fixed assets to the cellular network for remote monitoring purposes. This is core to our asset management platform. ### 3. API Based SMS Syste, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is very simple to use even for non developers like myself. **What do you dislike about Telnyx CPaaS?** Telnyx was not a supported sms provider in the most recent version of 3CX however due to the availability and ease of use to implement their API we were able to maintain the functionality without the complexity of having to port numbers to a new provider. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I have deployed it to support various use cases now, with integration into Microsoft Teams, Power Automate and Azure Functions, as well as the 3CX Phone System. ### 4. A true business partner, not just another vendor. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Telnyx CPaaS?** Easy to build on, easy to maintain, secure and outstanding support. **What do you dislike about Telnyx CPaaS?** Telnyx is a true CPaaS, so your development team will have to learn to use it. Fortunately the documentation is very, very good. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx to enable rapind communication between recruiters and job applicants. ### 5. Telnyx has been very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Telnyx CPaaS?** Telnyx has been very easy to use. The customer service was very responsive and helpful when I needed them. The user interface is very clean and logical. All-in-all, I am very pleased with Telnyx so far. **What do you dislike about Telnyx CPaaS?** I don't have anything negative at this time. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I am currently using Telnyx for business phone and SMS. ### 6. Robust services and great support staff **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Telnyx CPaaS?** I like the portal layouts and responsiveness of the support staff. **What do you dislike about Telnyx CPaaS?** To be honest I cant think of any right now **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are a UK Provider and we use Telnyx for our USA trunking and numbers. ### 7. Great service fantastic customer service **Rating:** 5.0/5.0 stars **Reviewed by:** mark v. | cto, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Telnyx CPaaS?** Its is a extremely user frienly interface **What do you dislike about Telnyx CPaaS?** I do not find any real downside to the service **What problems is Telnyx CPaaS solving and how is that benefiting you?** It makes internal communications easier ### 8. A Solid Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Varun G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Telnyx CPaaS?** I've had a time working with Telnyx. Their connectivity is dependable. Their ability to scale and reach globally has played a role, in growing my business. Additionally their developer friendly approach and transparent pricing are advantages that I truly appreciate. **What do you dislike about Telnyx CPaaS?** One area where improvement could be made is in the documentation's accessibility to beginners. Including real-world use cases in the documentation would make it more user-friendly for those who are just starting to use the Telnyx AP **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides advantages to me. It. Lowers the expenses associated with creating and managing communication solutions. Furthermore Telnyx offers high quality services with coverage and support ### 9. Excellent product and excellent support team **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil C. | VP of Software Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Telnyx CPaaS?** 1. Feature parity with competitors 2. Competitive pricing 3. Excellent and very responsive support team **What do you dislike about Telnyx CPaaS?** Telnyx need to get some USG certifications (Fedramp etc) - this would enable us to use single vendor to manage all the communications. The process to submit documentation is not great and can be improved. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is solving Programmable Voice as a service problem for us - this has helped us automate the IVR and route the calls based on various business logic. Yes - it has significantly improved customer experience. ### 10. Fast and Attentive CS, Easy Setup With a Small Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Cherlyn C. | Narcissistic Trauma Recovery, Breakup/Divorce Recovery & Dating Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is cheaper than Twilio, which is so appreciated. I use this to get my toll-free and 10DLC numbers for my text marketing campaigns. I do not intend to use my numbers for MMS or calling purposes. The CS is wonderful and I got all my questions answered. The sales team, however, seems non-existent despite my 3 inquiries to them. This is definitely a platform for developers or people good with tech, and for non-developers, you should be connecting an SMS marketing platform that will send out your texts for you. If you're not tech-savvy at all, you might like to go with a third party that'll set up everything for you, including the number. There are a few rules and regulations surrounding business text marketing campaigns and Telnyx has extensive documentation regarding all of that which I appreciate. Finally, the UI is easy to navigate, and I was able to submit a verification request for my toll-free number right on the platform. For 10DLC, you can submit a brand and campaign on the platform itself too, to comply with the mobile carriers' rules, and avoid penalties and fines. These conveniences make for a much easier approval process. **What do you dislike about Telnyx CPaaS?** Nothing, I would like more videos/articles documenting short codes vs 10DLC vs toll-free numbers for each business case use. I had to research all over the web and I would have liked to rely on Telnyx instead of booking a call with their sales team who surprisingly seem non-existent. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I wanted an international sms campaign that was within budget. Telnyx meets my needs exactly and I can now text with the knowledge that I am compliant and it won't go over budget. ### 11. great service, very reliable, with well thought out admin interface website **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Telnyx CPaaS?** Sign up is straightforward Web admin interface is excellent, feature rich but not confusing to use / add / adjust config top-up payments are fast-easy to do when needed support team are very good, quick / responsive / knowledgeable I use the service primarly for SIP Trunks for voip PBX that I am reselling to my clients, and the quality of the voip calls is excellent. Telnyx is also superb at clear proactive communication around when scheduled maintenance (or unscheduled technical issues are observed) / then providing updates / and providing a 'status is now resolved, problem is closed, maintenance is done' - so there is never any confusion around "hey, is this broken, do they know?". outages are not common maintenance is not too often it just works, really well. **What do you dislike about Telnyx CPaaS?** there is nothing I am dissatisfied with so can't really say I am unhappy with anything. Admin interface is great, support is great, quality of service is excellent. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I need reliable SIP trunking services that "just work, all the time" with great reliability, consistency, and which have excellent quality of service. telnyx provides this / and in doing so my involvement with troubleshooting and debug for voip services for my clients is significantly reduced / since 'things just work' really well. ### 12. Very good Customer Service +++ **Rating:** 5.0/5.0 stars **Reviewed by:** Marco W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is very good & Customer Service answers fast & focurse solving problems, when there is a problem ;) **What do you dislike about Telnyx CPaaS?** There is nothing, every service is good i can only recommend Telnyx **What problems is Telnyx CPaaS solving and how is that benefiting you?** Verification problem sovled very fast ### 13. Telnyx, great services! **Rating:** 5.0/5.0 stars **Reviewed by:** Elrick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Telnyx CPaaS?** Ease of creating a SIP trunk, purchasing numbers, connecting to PBX, and making calls. This can literally be done in 5 minutes or less! They often roll out features that we can use as an MSP. We like the constant improvements. **What do you dislike about Telnyx CPaaS?** Very few times, they roll a feature out that is available in mission control, then after a while, we would need authorization to access it. So then you have to contact the sales team for them to enable. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are making it easy and affordable for us as an MSP to provide great-value voice services to our customers. The speed in which we can get from SIP trunk to calling saves so much time on our end. ### 14. Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ben N. | Founder | CEO | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Telnyx CPaaS?** I recently started using Telnyx for my business communication needs, and I have to say, I'm really impressed with their service. One of the things I like best about Telnyx is their affordability - compared to other providers I've used in the past, Telnyx is significantly cheaper, which is great for my bottom line. But beyond the cost savings, I've also been impressed with the level of support I've received from the Telnyx team. They've been incredibly helpful in onboarding me and my team, and have been very responsive to any questions or concerns I've had along the way. I appreciate that they're always willing to go the extra mile to ensure that we have a positive experience. Another thing I really appreciate about Telnyx is their flexibility. They've been able to accommodate our unique needs and work with us to find solutions that fit our business. And with a wide range of communication options available - from voice to SMS to MMS - we have everything we need to stay connected with our customers and team members. Overall, I would definitely recommend Telnyx to anyone looking for a reliable, affordable, and flexible communication provider. Their service has exceeded my expectations, and I'm excited to continue working with them in the future. **What do you dislike about Telnyx CPaaS?** After investigating the issue, we found out that T-Mobile is suppressing some of our messages, and as a result, we are being charged by both T-Mobile and Telnyx for undelivered messages. We believe that this is primarily a carrier issue, as Telnyx operates as a third-party provider. While Telnyx is not directly responsible for the actions of carriers like T-Mobile, we hope that they can work with carriers to address these types of issues and prevent similar situations from occurring in the future. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is a cloud-based communication platform that solves several problems related to business communication. By providing a range of communication options - including voice, SMS, MMS, and even fax - Telnyx allows businesses to connect with customers and team members in a more efficient and effective way. One key benefit of using Telnyx is its affordability. Compared to other communication providers, Telnyx is often significantly cheaper, which can help businesses save money on their communication expenses. This cost savings can be especially important for small and medium-sized businesses, which may have limited budgets. Another problem that Telnyx solves is the need for flexibility. With Telnyx, businesses can easily customize their communication workflows to fit their unique needs. This can include features like call routing, messaging automation, and more. By providing this level of flexibility, Telnyx helps businesses to work more efficiently and effectively. Overall, by solving these and other communication-related problems, Telnyx can benefit businesses in a variety of ways. By providing more affordable, flexible, and efficient communication options, businesses can improve their customer service, increase productivity, and ultimately grow their bottom line. **Official Response from Mark Morse:** > Hi Ben, Thank you for your feedback regarding your experience on our platform. Telnyx offers our customers minimum commitments in exchange for discounted pricing on the platform. Our commitments require an agreed amount of usage/spend per month to ensure these discounts can be honored. If the commitment is not hit, we upcharge your account for the delta between your usage and your commitment. This is a very standard practice in the industry. Regarding T-Mobile suppressing messages, T-Mobile can decide not to deliver the SMS to the handset for a plethora of different reasons. T-Mobile charges for every message that hits their gateway (failed or successful). Telnyx has to pass this cost along as we get charged for these failed messages as well. Many of your current messaging issues have stemmed from your messages being flagged as spam by the carriers for violating SHAFTC regulations. Our account team has worked with you and the team to resolve all of these issues with the carriers blocking your messages for spam. We look forward to working with you to resolve any new issues that arise and taking steps to reset expectations to take our partnership in the right direction. ### 15. Telnyx model saved our business thousands each moth **Rating:** 5.0/5.0 stars **Reviewed by:** Ron L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Telnyx CPaaS?** Self service portal. Makes it easy to port in/out numbers and configure routes. **What do you dislike about Telnyx CPaaS?** Nothing. No issues. Much easier to use than our previous provider. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost reduction. Our previous provider cost our company between $15-$20k per month. Telnyx solution we pay as go and spend between $5-$6k depeneding on the amount of traffic. ### 16. Delivers on our business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Telnyx CPaaS?** They are easy to work with, have great documentation for all of our development needs and have a great customer service team. **What do you dislike about Telnyx CPaaS?** Haven't had any issues with their service so we have nothing we dislike about them. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Integrating SMS/Video services that we provide to our customers. ### 17. Telnyx is just the right size for any direct-tech SMS project **Rating:** 5.0/5.0 stars **Reviewed by:** Layne A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Telnyx CPaaS?** Telnyx allows for easy configuration of multiple user profiles, provisioning SMS numbers and very flexible API access for companies wanting to implement their own SMS messaging flows - both incoming and outgoing. We are still running in a pay-as-you-go mode, but the platform allows for scaling as well as features we do not use (and do not need to pay for) like voice numbers, etc. Their customer and technical support are extremely helpful and respond quickly with answers to questions. **What do you dislike about Telnyx CPaaS?** They until recently made it difficult to change the contact information of the primary contact on the account - but I see that there is now an option to do that. Before, they were willing to do this manually inside their systems. The reports on SMS messaging in/out were also manual downloads the last time I looked - it would be nice if this information were also available via an API so we could programmatically reconcile the messages we believe we sent/received with their direct records. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are using telnyx to communicate with patients in a remote health management system. We need very tight control over when and how messages are sent. Telnyx provides the basic transport mechanisms to send/receive SMS, as well as handling the statutory STOP/START functions (which we also handle, but it is reassuring that if we have a bug, they are keeping us in compliance also.). ### 18. Telnyx has been the best we've used so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Elrick B. | Voip Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Telnyx CPaaS?** I like how quick it is to create an account, setup a sip connection, purchase a number, authenticate, and be ready to make and receive calls. I also like the fast port feature, almost all numbers we've ever ported in were fastport enabled and being able to select the day and activation time (scheduled or on demand) is invaluable. **What do you dislike about Telnyx CPaaS?** I don't dislike much at the moment. Being a Tier 1 provider with their own network, there are expected network and maintenance issues. They key is the speed of resolution and Telnyx is very fast with resolution, to the point you, most times, don't realize anything even happened in the first place. One con currently is there is no MMS transcoding, but that shouldn't be a con for long as they are going to be working on a fix for that in the coming months. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I work for an MSP, so Telnyx makes it very quick and easy to get our customers set up with phone services. You have access to all the tools available immediately, albeit with limitations for a new account. Those can be removed or increased with a quick request to support. We recently started rolling out Zoom phone to some customers as well, and Telnyx and Zoom just partnered to make it easy to get Telnyx numbers into Zoom with little work. This saves time, and we keep the numbers with Telnyx. ### 19. Professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Federico T. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Telnyx CPaaS?** The support team has helped me instantly to solve my issue. **What do you dislike about Telnyx CPaaS?** There is nothing to dislike about Telnyx **What problems is Telnyx CPaaS solving and how is that benefiting you?** I can make conference call trought simple api call ### 20. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Telnyx CPaaS?** For its robust communication features, user-friendly API, and responsive customer support. **What do you dislike about Telnyx CPaaS?** Maybe more video tuturials for non tech savy **What problems is Telnyx CPaaS solving and how is that benefiting you?** It makes talking and working easier, helping us do things faster and better. Benefiting from it cheap list of available mobile phones numbers/ ### 21. First foray into SIP/VoIP; inexpensive and straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Paul P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** I'm using Telnyx in a small business environment where I was able to replace 4 POTS telephone lines with Telnyx's SIP service + some off-the-shelf VoIP PBX software. We're saving about 90% on our phone bills compared to the old setup, and gained the ability to have employees use the phone system from outside the office - great when the pandemic hit. **What do you dislike about Telnyx CPaaS?** There was a few days early on in our usage of Telnyx when they were the victim of a large distributed denial of service (DDoS) attack, which made our phone system pretty much unusable for a few days. We were on the verge of switching away when Telnyx managed to get things back under control; it's very clear that they learned a lot from the experience and I've got more faith in them now. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We're using Telnyx in combination with a VoIP PBX to replace a small-business phone system. We also have it hooked up to deliver fax-to-emails for the handful of use cases still stuck in the 20th century. ### 22. Easy Setup, Great Service and Low Price **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** I have been using Telnyx as my SIP trunk provider for 3CX and I am very happy with their service. Telnyx has been tested and certified by 3CX as a worldwide SIP trunk provider, so the setup was very easy and straightforward. I just followed their guide1 and it worked seamlessly. Telnyx offers carrier-grade services on a private, global IP network, with high-quality voice, messaging, fax, wireless, video and more. Their pricing is very attractive and transparent, with no hidden fees or contracts. They also have a simple Mission Control portal and API that let me integrate voice capabilities into my own applications with ease. Their customer support is excellent, with 24/7 in-house engineering assistance2. I would highly recommend Telnyx to anyone looking for a reliable, flexible and affordable SIP trunk provider for 3CX or any other PBX system. **What do you dislike about Telnyx CPaaS?** There were some bugs that I encountered while setting up the Messaging API. It seems recurring and some documentations are outdated. Onboarding can be a little bit easier, especially the Level 2 Verification System. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Providing Global SIP trunking service and reliable API's for voice, messaging, whatsapp and more. WhatsApp Business API Integration with telnyx numbers. Call recording for SIP Trunking Service to ensure better service towards clients. ### 23. Telnyx is one of the top VoIP Service Providers we have used or tried **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** Ease of use - Portal page is fairly straightforward and has a nice clean, modern look and feel, which is also functional. Tech Support - contacting someone is pretty quick and easy. Web chat is quite helpful and usually located in the bottom right corner of the portal; typically, I get a response within a few minutes. SMS Phone Numbers - Are recognized as a legitimate number for most companies. Customers haven't had issues using numbers for Apple, Google, Microsoft, etc. - 2-Factor authentication. Sometimes for some services will require a Mobile Number for verification for new accounts (which will usually only allow recognized mobile carriers) but some very strict requirements (which Telnyx or other VoIP Carriers have no control over) it works better than any other carriers we have used or tried (Our company tested about 50-100 carriers) Subaccounts - lets you create subaccounts for clients, which you can impersonate, but mainly allows your clients to have and manage their own subaccounts, or you can manage for them. Phone Calls - Routing has many options for how you want the phone numbers formatted, to call forwarding on failure (or always), and to which connection to route calls to. Has many options that are straightforward and easy. Stir/Shaken - is fully setup and functioning **What do you dislike about Telnyx CPaaS?** Haven't had much luck using Sim Cards for iOT, doesn't seem to connect that well, or it took forever for it to connect properly. They used roaming agreements that seemed to be hit or miss. But I haven't tried it for some time, it might have been still a fairly new option when I attempted it. Sim cards are cheap and connecting, so I didn't lose more than $5 to try it. And something I'll look into again in the future. SMS API Permissions - I wish they had SMS profiles with authentication on newer API, so you can set permissions for API to allow only specific numbers per API Key. Either you need to make Managed Sub account with permissions or allow texting service full API access to the whole account, which, if you have multiple clients, could be very risky. So need to build a platform that is like a man in the middle to handle messages or move each client to their own subaccount with permissions. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides SMS/MMS and VoIP Trunking for our business and has been the best for our company; they solved communication issues and made it easy to detect issues and review logs to find where an issue might have occured. ### 24. Nice and easy interface to search buy and manage numbers, and also API integration **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Telnyx CPaaS?** Nice interface and integration with API. Also the new features added on the platform like wireless networking and storage **What do you dislike about Telnyx CPaaS?** When searching internationals numbers, they are frequently not shown on the result. In the past, any number of any country appeared easily for purchase **What problems is Telnyx CPaaS solving and how is that benefiting you?** Variety of configuracion and also TLS and SRTP inclusion. Also availability of the calls ### 25. Simple and quick set-up. Robust service and offering **Rating:** 5.0/5.0 stars **Reviewed by:** Aron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Telnyx CPaaS?** It is a robust platform with ample offering. Easy to use and implement for programmers and non-programers alike. Good and responsive Customer Support. **What do you dislike about Telnyx CPaaS?** Some of it's best functionalities require programing knwoledge and back-end work to use. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Connectivity, quality of service, reliability, pricing and range of product and service offering. ### 26. Lots of Promise, LNP Process Leaves Much To Be Desired **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Telnyx CPaaS?** The Telnyx user interface is my favorite portal from any of the origination/termination vendors we use. It is clean, easy to navigate, and responsive. Other vendors typically have hard-to-navigate portals or ones that have not seen an update. Telnyx gets high marks from me here. Origination/Termination voice quality is good, no complaints there. **What do you dislike about Telnyx CPaaS?** The Local Number Portability (LNP) process is asinine and the only reason we don't use Telnyx as a Primary or Secondary provider. Often, the portal will tell you a number is portable, only for it to be rejected after submission. The process takes significantly longer than our other vendors, leading me to believe much of it is manual behind the scenes. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has access to rate centers that our primary, secondary, and tertiary providers do not have access to. Porting as many phone numbers as possible to our platform is key for the wholesale/reseller experience we provide. **Official Response from Mark Morse:** > Hi Daniel, Our Director of Porting has reached out to you directly via email and would love to hop on a 10-minute call to share some detail and resolve the problems you faced during porting. You should have an email from you in your inbox. Look forward to connecting. Regards, ### 27. SIP Trunking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Telnyx CPaaS?** I like how easy it is to set up a SIP trunk on Telnyx. I also use a competitor called Twilio, and find their control panels very convoluted. **What do you dislike about Telnyx CPaaS?** Sometimes the reporting system isn't responsive. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use an in-house PBX and needed a SIP trunk to make and receive calls. We do this with Telnyx. In particular, they offer local phone numbers which are important to us. ### 28. Best Tech support team **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Telnyx CPaaS?** I am using Telnyx to send SMS for OTP when consumers register on our app or need to change password. They are very helpful and reliable to use their services. I'd recommend to use Telnyx if need to send SMS. **What do you dislike about Telnyx CPaaS?** Nothing so far I disliked for using it . **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS ### 29. Great customer support and API functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Telnyx CPaaS?** Customer support has been great. I love that you can do everything via API. Overall, much better than any alternative we've tried. **What do you dislike about Telnyx CPaaS?** Platform is very robust, but still a bit buggy. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We send a high volume of texts and calls to our end users and we need to make sure we can get ahold of someboby at Telnyx when something inevitably goes wrong. ### 30. Telnyx has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Telnyx CPaaS?** I love the managed accounts feature. This helps our backend billing processes significantly and keeps us much more organized. **What do you dislike about Telnyx CPaaS?** The support could be better. We should not have to pay a minimum of $1500 monthly to get 24/7 support when we are paying what we are paying. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is the most modern VOIP platform on the market. ### 31. Easy to configure and use for SIP trunking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Telnyx CPaaS?** Their portal is easy to navigate and make changes in. It also allows you to make bulk changes for multiple numbers. Several other SIP trunk providers don't have that kind of functionality and can increase the time it takes to get things changed and/or configured. **What do you dislike about Telnyx CPaaS?** I can't say there is too much I dislike about Telnyx. They've been easy to work with throughout the time I've used them . **What problems is Telnyx CPaaS solving and how is that benefiting you?** They generally have lots of number availability for our needs, are easy to trunk with, and have better options for porting, compared to other vendors I've used. ### 32. Telnyx made it the easy way for Cloud-based services, they really did! **Rating:** 5.0/5.0 stars **Reviewed by:** Sami A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Telnyx CPaaS?** I very much like the Great UX we're getting from Telnyx's UI **What do you dislike about Telnyx CPaaS?** The inability to subscribe to wiki's and articles via RSS Feed. One of our use-cases was to subscrbibe to carriers' changes concerning their regulations via RSS **What problems is Telnyx CPaaS solving and how is that benefiting you?** Monitoring and Configuring SIP Trunking is very competitive in Telnyx ### 33. Great service, fair pricing, technical staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Telnyx CPaaS?** The folks at Telnyx help us navigate the challenging and evolving A2P SMS landscape while reducing costs and increasing deliverability over the competition. Our SMS is more reliable and we're more able to focus on feature work since we switched to Telnyx. **What do you dislike about Telnyx CPaaS?** Telnyx is geared towards highly technical individuals within an org and the web portal / console is lacking some functionality. It means it's a bit more difficult for less-specialized members of staff to assist users. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is helping us with sending SMS to hundreds of thousands of people per day across marketing, transactional and 2FA message types. ### 34. Perfect VOIP Services from Telynyx **Rating:** 5.0/5.0 stars **Reviewed by:** Zainulabdin S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Telnyx CPaaS?** I liked the professional behaviour of the support and also technical support. the process of guidence is very apperiatable. **What do you dislike about Telnyx CPaaS?** I dont think and dislike but its a suggestion for the support may available 24/7 **What problems is Telnyx CPaaS solving and how is that benefiting you?** Its solve my problem to contact and give support to my local clients. ### 35. Very good interface and intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Telnyx CPaaS?** It has very specific information about the reports that are being generated, has very detailed information about the details we want to see about it! Very intuitive as well! **What do you dislike about Telnyx CPaaS?** I dislike a little bit the way reports are being generated in a excel form, the excel form is good but an online option will be good for a quick report, to accelerate the process! **What problems is Telnyx CPaaS solving and how is that benefiting you?** We need an app that follows every step of text that our company manages, it helps us to check every error made in case the text messages are not showing up the correct way! ### 36. Simple setup and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Telnyx CPaaS?** So far has been a super easy process to get setup and started using their API's. Great customer service as well. Had a question and they responded in 4 minutes! **What do you dislike about Telnyx CPaaS?** Everything has been great so far, I have no complaints **What problems is Telnyx CPaaS solving and how is that benefiting you?** I am using Telynx for 2FA and eventually voice calls ### 37. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Telnyx CPaaS?** Love being able to see the message body along with a compiled list of calls and messages. **What do you dislike about Telnyx CPaaS?** Sometimes i forget to use the proper filter. Would be nice if there was just a preset message or call reporting option **What problems is Telnyx CPaaS solving and how is that benefiting you?** Being able to check the messages and call status of our clients ### 38. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Avi R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is my go to for SIP trunking. They are knowledgeable and innovative! **What do you dislike about Telnyx CPaaS?** There are no dislikes at the moment. I am happy with the services and support I'm receiving! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides me with SIP trunking and high quality VoIP services. ### 39. Nothing but the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Telnyx CPaaS?** They went over the top to make sure all of my needs were met. They didnt hesitate at any point, Nolan was helpful from the jump all the way till the end of our chat with fast responses. **What do you dislike about Telnyx CPaaS?** i dont dislike anything about telnyx they are a great company. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost, We were using twilio and spending thousands now we will 100% be able to save at least 1/3 of our monthly spending. ### 40. Underrated programatic SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Damon J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Telnyx CPaaS?** Telnyx provides world class programmable SMS, which is the only product of theirs I can speak to since I haven't used their voice products. The user interface is great, support (on the rare occasion I've needed it) it top notch, and the product is reliable and easy to integrate with. **What do you dislike about Telnyx CPaaS?** I don't have a lot of dislikes with the service. They have pretty comprehensive offerings in the space, and match industry leaders like Twilio on almost all fronts that I've seen. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Tenlyx offers inbound SMS parsing for a steep discount compared to competitors, which is the primary function of the app I've built with the service. Outbound SMS works great too, and I've had it running in production for the last 5 years without any issues. ### 41. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Telnyx CPaaS?** That we can see the body of the text, and filter by dates. **What do you dislike about Telnyx CPaaS?** The report will be better opened on Word, sometimes looks difficult to see the information in the excel report. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Looking if the messages were delivered correctly or if an error of the carries. Really helpful the codes you provide. ### 42. Excellent VoIP provider **Rating:** 5.0/5.0 stars **Reviewed by:** Tage B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** They are great at communicating the status of their systems, and very helpful when there is rarely an issue. The service is a set it and forget it setup, so I never need to think about it. That is a HUGE plus as a small MSP. **What do you dislike about Telnyx CPaaS?** There isn't anything that I dislike about them. I moved from another platform a couple of years ago and have had only one small issue in that time with a Caller ID not showing up correctly. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides SMS texting for my business and VoIP service reliably for my clients. The fact that I don't have issues with the service and it is reliable and stable makes it a home run for me and my business. Also, it is very affordable. ### 43. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Gisela S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Telnyx CPaaS?** It's very easy to navigate and the customer support is great. **What do you dislike about Telnyx CPaaS?** I didn't have any bad experience so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** It's helping with campaigns ### 44. Profecional Services of Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Amjad S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Telnyx CPaaS?** The support of tylnex is superb. Professional guidance and help **What do you dislike about Telnyx CPaaS?** nothing all is upto mark no dislike. Thank you fro everything **What problems is Telnyx CPaaS solving and how is that benefiting you?** They help me to get my first DID and SIP trunk quick ### 45. Excellent Support, but I Rarely Needed it. **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is highly reliable. They invest heavily in their infrastructure, so I seldom experienced technical issues. When any case came up, their support was excellent. **What do you dislike about Telnyx CPaaS?** I have not experienced any downsides while using Telnyx. I rarely encounter isssues and when I need to contact them, they are always quick, helpful, and professional. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has solved the problem of unreliable eFax service for my company. We had other providers that came with a host of issues. We moved to Telnyx and will never look back. ### 46. My experience **Rating:** 4.0/5.0 stars **Reviewed by:** Thelma G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Telnyx CPaaS?** It gives a report about all the messages sent and is a bit easier to use and check the member's information. **What do you dislike about Telnyx CPaaS?** Sometimes it takes a lot to load or gives login issues **What problems is Telnyx CPaaS solving and how is that benefiting you?** It benefits us to have a better view on the notifications sent. ### 47. Easy API, reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Brian J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** As a developer, I found their API very easy to use when adding text notifications to our software. Also, the service has been very reliable over the past 2+ years we've been using them. **What do you dislike about Telnyx CPaaS?** Some of the initial setup within the account was a little confusing at first, but really not too bad, understanding about Campaigns and Brands and such, the differences between SMS and MMS. But admittedly it was my first time working with texting and we did get there. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx lets our web based software send text messages to our users. We send the message to Telnyx and they relay it to the cellular network. Today email notification is not enough, users expect to receive text messages. ### 48. Extremely useful and trustful **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro D. | Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Telnyx CPaaS?** Very easy to understand and implement API calls, with a really good documentation and a very trustable product. It really helps me a lot during my remote job in a daily basis. **What do you dislike about Telnyx CPaaS?** Not much actually, it fits everything I need in my use case. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Send and receive SMS messages in Canada and US, since I live in Brazil and work abroad in home-office, it saves me every day when I need to use local services and/or send and receive messages locally. ### 49. Works Better! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Telnyx CPaaS?** It's more reliable than ST for most customers and that is a relief! I have seen customers' RSSI go from -120+ to -100 as soon as they get their Telnyx SIM. It may not seem like much, but it's a huge difference! **What do you dislike about Telnyx CPaaS?** Telnyx needs to adopt VoLTE so it can become a stronger service. They said it's in the works and I'm appreciative that they are going to make it a feature in the future! **What problems is Telnyx CPaaS solving and how is that benefiting you?** It's more reliable than ST for most customers and that is a relief! I have seen customers' RSSI go from -120+ to -100 as soon as they get their Telnyx SIM. It may not seem like much, but it's a huge difference! ### 50. The Reliable and Affordable Choice for SIP Backbone Services **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro A. | Cisco Network EngineerCisco, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Telnyx CPaaS?** I like it because Telnyx is a reliable and affordable provider of SIP backbone services for businesses that require voice, messaging, fax, wireless and video services. The web admin interface is excellent and easy to use, has a modern appearance. The account replenishment system works quickly and simply **What do you dislike about Telnyx CPaaS?** I do not see any drawbacks, I am quite satisfied except Setting up SMS messages in Telnyx is not such an easy task. Even with extensive documentation and an API system, the documentation can be difficult to understand, and it may require programming experience to set up a feature on your server. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The benefit of this company is that Telnyx is a great option for companies looking for a reliable and affordable provider of SIP backbone services. as well as significant cost savings when using Telnyx compared to other providers, which may be especially important for small businesses or those with a limited budget. ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+14%3A14%3A52+-0500&secure%5Bsession_id%5D=89171596-61c3-474e-adf3-6f7e21cbc5bf&secure%5Btoken%5D=e0d6bb482d344a0feeea651a078dee3db3297977dcedc86824cb144e9bd3237b&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)