Telgorithm Reviews & Product Details

What I like best about Telgorithm is how easy they are to work with. Their team is responsive, friendly, and genuinely cares about helping us succeed. Anytime we’ve had a question or needed extra support, they’ve been quick to jump in and help. It feels like they’re an extension of our own team. Review collected by and hosted on G2.com.

There’s not much to dislike! If I had to pick something, it would be that some of the processes or terminology around SMS compliance and carrier regulations can be a little complex to navigate at first. That said, their team does a great job helping us through it. Review collected by and hosted on G2.com.

I find Telgorithm incredibly valuable for improving message delivery rates and providing insights into why messages fail, which significantly enhances communication with our customers. I appreciate the access to knowledgeable professionals and their accessible support, ensuring we receive quick and proactive solutions to our issues. It's impressive how they understand the complexities of telecom and SMS, and they effectively communicate with us, making collaboration seamless. The ability to ensure carrier registration approvals and message delivery within hours instead of days is a massive advantage for our business operations, ensuring we meet our customers' needs promptly. Additionally, Telgorithm sits at the API level and is well-integrated into our systems, which makes it an integral part of our workflow. The message delivery reports are conveniently accessible, even if I do wish the dashboard had more features. Overall, Telgorithm's capability to address our critical needs compels me to recommend it highly. Review collected by and hosted on G2.com.

I do wish the dashboard was a bit more built out. Review collected by and hosted on G2.com.

I really appreciate the quick and efficient support provided by Telgorithm. Their ability to resolve any delivery or hosting issues promptly means that I never have to wait long for solutions—usually just a couple of hours or even minutes. The speed at which they process campaign 10DLC registrations and campaigns is impressive, always staying within a 48-hour timeline and often much quicker. In the event of registration issues, the support team is not only responsive but also offers the best advice for moving forward, which adds a lot of value to our operations. This swift and helpful support is what I like most about Telgorithm, as it significantly enhances efficiency and reliability for our number hosting and messaging configurations. Review collected by and hosted on G2.com.

I find that the delivery codes provided by Telgorithm are not specific enough, which often forces us to contact the support team each time there's a delivery or SMS error. If the delivery codes were more detailed, our team might resolve these issues independently, without needing support intervention. Additionally, the number hosting process could be more straightforward. Currently, accessing basic features like number hosting on the home screen would be more convenient than having to execute commands in the backend. Review collected by and hosted on G2.com.

Telgorithms' support is fantastic, knowledgeable, and responsive. They are consistently able to register our campaigns within 3 days or less; some campaigns have been approved as quickly as a few hours, something we never thought possible. Even supporting multiple providers, we were able to integrate with them quickly. Review collected by and hosted on G2.com.

Although their API offers a wide range of powerful features, the user interface does not support all of them. As a result, additional engineering effort is needed to implement supplementary features such as number hosting and porting. Review collected by and hosted on G2.com.

I greatly appreciate Telgorithm for facilitating a streamlined way of real-time communication, which is extremely beneficial for our clients, particularly in the fitness studios where text messaging is the most common method of communication. The straightforward setup of Telgorithm made it easy for us to integrate into our operations seamlessly. Additionally, the pricing and overall partnership were deciding factors over considering other vendors like Twilio. The capability to forward texts to phones, as well as allowing clients to port old phone numbers, instills confidence in them that they won’t miss out on any communication, which has been a significant advantage. Our clients are generally happy with the support they receive, and we have encountered very few complaints. Telgorithm’s ability to function reliably without causing issues ensures I would happily purchase it again, as long as it continues to work as it does today. Review collected by and hosted on G2.com.

Nothing major! Review collected by and hosted on G2.com.

Telgorithm has been a great partner!

Any time I have had a question or needed assistance, the Telgorithm team is quick to reply and helpful in their support. Special shoutout to Dasi and Christian!

I especially appreciated their willingness to go above and beyond when I had a sensitive client situation. The Telgorithm team helped ease my concerns and gave me a better understanding of how setting up a phone number for our clients works.

The platform is well organized and purchasing phone numbers is super easy. The connection time from purchase of the number to full integration with our product is fast, usually within the same day or even hour! Review collected by and hosted on G2.com.

It would be helpful to have data about texts sent/received beyond the 48hr window, but I don't think that is actually something Telgorithm can control.

I would like a search bar on the Messaging Configs and Campaigns tabs. Sometimes I need to manually create a config and link it to the campaigns. I have to scroll through the campaigns until I can find the one I am looking for since there is no search option.

It would also be cool to be able to create a Messaging Config from within the Campaign settings.

The ability to duplicate a Messaging Config or have a template config would be great since ours are all the same except the titles (and the numbers connected).

These are not necessarily dislikes, just things that could make our process even smoother. Review collected by and hosted on G2.com.

We've used Telgorithm at Walla for several years now. The team there has always been very informative about any changes we need to be aware of and answered any of our questions thoughtfully and thoroughly. Their support is very easy to get in touch with and responds quickly. They have been a great partner for us and our clients as they integrate with our software with ease. Review collected by and hosted on G2.com.

As with any provider, they don't control certain regulatory changes in the industry. They do their best to manage these changes and communicate them appropriately. Review collected by and hosted on G2.com.

Telgorithm has been a great partner for our messaging needs. The customer support team has been responsive and genuinely helpful whenever we’ve needed guidance. Overall, it’s been a reliable solution that’s made our communications smoother and more consistent. Review collected by and hosted on G2.com.

The platform is still relatively new in the space, but they’re clearly moving in the right direction and improving quickly. Review collected by and hosted on G2.com.

Telgorithm has been such a great partner for Walla. Their support and implementation teams are always quick to respond and genuinely helpful whenever we need something. It’s clear they really care about their customers and go out of their way to make sure everything runs smoothly. Review collected by and hosted on G2.com.

Nothing major stands out! Any issues or questions that we have run into have been handled quickly and professionally. Review collected by and hosted on G2.com.

Customer support really sets Telgorithm apart. We once utilized a popular competitor and couldn't get answers. With Telgorithm, we get answers almost immediately. Review collected by and hosted on G2.com.

Being a bit newer, they don't have total feature parity with larger competitors, but they are adding features quickly (and methodically), so it really hasn't impacted us too much. Review collected by and hosted on G2.com.