Telgorithm Reviews & Product Details

Their support is exceptional and they partner with you to help you succeed with your messaging needs! They have excellent knowledge about 10DLC requirements and advocate for you in the process of getting campaigns approved. Our transition to Telgorithm from a previous provider was terrific and it made a difficult process in general much more manageable. Their smart queuing has been excellent and they have been very reliable in terms of up time. They listen well and have updated APIs based on requests we have made. Review collected by and hosted on G2.com.

Not much but I would say the reporting aspect in their portal is fairly basic. Review collected by and hosted on G2.com.

Telgorithm’s support is the best part of their service. Unlike other providers, they offer a dedicated Slack channel where their team is actively involved and ready to help with whatever you need. Their website is very user-friendly, and their staff is genuinely open to feedback and suggestions for improvements. Review collected by and hosted on G2.com.

Including the campaign's brand name from TCR in the Telgorithm website would be very helpful when managing multiple brand's Review collected by and hosted on G2.com.

What I like most about Telgorithm is their incredibly fast, helpful support. Whenever I have a question or need assistance, the team responds quickly and is always willing to help. A special shout-out to Dasi, who has been consistently responsive and knowledgeable, and is genuinely a pleasure to work with. Having great customer support has made a big difference in our overall experience. Review collected by and hosted on G2.com.

So far, I haven’t had any negative experiences with Telgorithm. Everything has worked well for our needs, and at this point I don’t have any major complaints. Review collected by and hosted on G2.com.

Their customer service and expertise in 10DLC and TCPA were extremely helpful! We used the API exclusively and it was flawless Review collected by and hosted on G2.com.

The $2,500 minimum is a challenge for a new startup. But they did work with us to make sure we could provide the services our customers needed Review collected by and hosted on G2.com.

What I like best about Telgorithm is how easy they are to work with. Their team is responsive, friendly, and genuinely cares about helping us succeed. Anytime we’ve had a question or needed extra support, they’ve been quick to jump in and help. It feels like they’re an extension of our own team. Review collected by and hosted on G2.com.

There’s not much to dislike! If I had to pick something, it would be that some of the processes or terminology around SMS compliance and carrier regulations can be a little complex to navigate at first. That said, their team does a great job helping us through it. Review collected by and hosted on G2.com.

I find Telgorithm incredibly valuable for improving message delivery rates and providing insights into why messages fail, which significantly enhances communication with our customers. I appreciate the access to knowledgeable professionals and their accessible support, ensuring we receive quick and proactive solutions to our issues. It's impressive how they understand the complexities of telecom and SMS, and they effectively communicate with us, making collaboration seamless. The ability to ensure carrier registration approvals and message delivery within hours instead of days is a massive advantage for our business operations, ensuring we meet our customers' needs promptly. Additionally, Telgorithm sits at the API level and is well-integrated into our systems, which makes it an integral part of our workflow. The message delivery reports are conveniently accessible, even if I do wish the dashboard had more features. Overall, Telgorithm's capability to address our critical needs compels me to recommend it highly. Review collected by and hosted on G2.com.

I do wish the dashboard was a bit more built out. Review collected by and hosted on G2.com.

I really appreciate the quick and efficient support provided by Telgorithm. Their ability to resolve any delivery or hosting issues promptly means that I never have to wait long for solutions—usually just a couple of hours or even minutes. The speed at which they process campaign 10DLC registrations and campaigns is impressive, always staying within a 48-hour timeline and often much quicker. In the event of registration issues, the support team is not only responsive but also offers the best advice for moving forward, which adds a lot of value to our operations. This swift and helpful support is what I like most about Telgorithm, as it significantly enhances efficiency and reliability for our number hosting and messaging configurations. Review collected by and hosted on G2.com.

I find that the delivery codes provided by Telgorithm are not specific enough, which often forces us to contact the support team each time there's a delivery or SMS error. If the delivery codes were more detailed, our team might resolve these issues independently, without needing support intervention. Additionally, the number hosting process could be more straightforward. Currently, accessing basic features like number hosting on the home screen would be more convenient than having to execute commands in the backend. Review collected by and hosted on G2.com.

Telgorithms' support is fantastic, knowledgeable, and responsive. They are consistently able to register our campaigns within 3 days or less; some campaigns have been approved as quickly as a few hours, something we never thought possible. Even supporting multiple providers, we were able to integrate with them quickly. Review collected by and hosted on G2.com.

Although their API offers a wide range of powerful features, the user interface does not support all of them. As a result, additional engineering effort is needed to implement supplementary features such as number hosting and porting. Review collected by and hosted on G2.com.

I love using Telgorithm for powering all of our text message sending in our marketing operations. They gave us visibility into why our text messaging campaigns were being accepted or rejected and provided better turnaround times. I really appreciate their excellent customer success team; Kris and Dasi have been super responsive and gave a lot of informative answers to questions in our shared Slack channel. I think the level of transparency and knowledge they bring to the industry is amazing. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

There are probably certain reports that might be easier to access in their dashboard, but I seldom touch those. Review collected by and hosted on G2.com.

I greatly appreciate Telgorithm for facilitating a streamlined way of real-time communication, which is extremely beneficial for our clients, particularly in the fitness studios where text messaging is the most common method of communication. The straightforward setup of Telgorithm made it easy for us to integrate into our operations seamlessly. Additionally, the pricing and overall partnership were deciding factors over considering other vendors like Twilio. The capability to forward texts to phones, as well as allowing clients to port old phone numbers, instills confidence in them that they won’t miss out on any communication, which has been a significant advantage. Our clients are generally happy with the support they receive, and we have encountered very few complaints. Telgorithm’s ability to function reliably without causing issues ensures I would happily purchase it again, as long as it continues to work as it does today. Review collected by and hosted on G2.com.

Nothing major! Review collected by and hosted on G2.com.