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# Dialpad Connect vs TeleCMI Comparison - What are their main differences?

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Dialpad ConnectTeleCMI[+ Add Product](#)

Reviews

**Dialpad Connect** [

4.4/5(4,216)

](https://www.g2.com/products/dialpad-connect/reviews#reviews)

**TeleCMI** [

4.8/5(311)

](https://www.g2.com/products/telecmi/reviews#reviews)

Pricing

**Dialpad Connect**
Free Trial

**$25** Per user, per month invoiced annually · Pro

**TeleCMI**
Free Trial

**$10** User/Month (Billed Annually) · Basic

**Pricing Insights**
from reviews

Time to Implement

**Dialpad Connect**
1 month

Based on 594 responses

**TeleCMI**
1 month

Based on 56 responses

Return on Investment

**Dialpad Connect**
12 months

Based on 434 responses

**TeleCMI**
4 months8 months sooner

Based on 47 responses

Perceived Cost

**Dialpad Connect**
$$$$$

**TeleCMI**
$$$$$

Average Discount

**Dialpad Connect**
9%

**TeleCMI**
18%9% more

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

 ![TeleCMI](https://images.g2crowd.com/uploads/product/hd_favicon/67251d0075bdc0cbac970934b6eb29b3/telecmi.svg "TeleCMI")

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Pros & Cons

**Dialpad Connect**
[
Ease of Use (126)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[
Call Management (70)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[
Call Issues (55)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[
Connection Issues (42)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews)

**TeleCMI**
[
Ease of Use (61)
](https://www.g2.com/products/telecmi/reviews?filters%5Bsentiment_snippet%5D=1821665&qs=pros-and-cons#reviews)[
Customer Support (55)
](https://www.g2.com/products/telecmi/reviews?filters%5Bsentiment_snippet%5D=1822698&qs=pros-and-cons#reviews)[
Mobile App Issues (10)
](https://www.g2.com/products/telecmi/reviews?filters%5Bsentiment_snippet%5D=1822341&qs=pros-and-cons#reviews)[
Dashboard Issues (6)
](https://www.g2.com/products/telecmi/reviews?filters%5Bsentiment_snippet%5D=1822536&qs=pros-and-cons#reviews)

Integrations

**Dialpad Connect**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image")

AppFolio

](https://www.g2.com/products/appfolio/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee74cc542892f17dc5873ec632e4f9aa/datarails.png "Product Avatar Image")

Datarails

](https://www.g2.com/products/datarails/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[
View all
](https://www.g2.com/products/dialpad-connect/integrations)

**TeleCMI**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[
View all
](https://www.g2.com/products/telecmi/integrations)

Screenshots

**Dialpad Connect**
No screenshot available

**TeleCMI**
 ![TeleCMI screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/122044/1.png)

Ratings

Meets Requirements

**Dialpad Connect**

8.9

8.93,242

**TeleCMI**

9.5

9.5215

Ease of Use

**Dialpad Connect**

9.1

9.13,443

**TeleCMI**

9.7

9.7243

Ease of Setup

**Dialpad Connect**

9.0

9.01,249

**TeleCMI**

9.2

9.2224

Ease of Admin

**Dialpad Connect**

8.9

8.91,149

**TeleCMI**

9.5

9.5165

Quality of Support

**Dialpad Connect**

8.5

8.52,552

**TeleCMI**

9.7

9.7213

Has the product been a good partner in doing business?

**Dialpad Connect**

8.9

8.91,073

**TeleCMI**

9.7

9.7162

Product Direction (% positive)

**Dialpad Connect**

8.2

8.23,086

**TeleCMI**

9.9

9.9235

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.6

1,037

8.9

77

Platform Basics - VoIP Providers

Call Management

9.1

50

9.5(won by 0.4)

10

PBX systems, VoIP Softphone

8.0(won by default)

27

Not enough data

Network monitoring

9.1(won by default)

30

Not enough data

Integrations

8.6(won by default)

54

Not enough data

Virtual PBX

7.6(won by default)

24

Not enough data

SIP trunking services

8.1(won by default)

24

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.3

954

|

Verified

9.6(won by 0.3)

72

Video Calls

8.4(won by 0.6)

443

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

27

Instant Messaging

9.1(won by 0.5)

732

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

28

Screen Sharing

8.4(won by 0.9)

455

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

18

Conference Calls

8.9

636

|

Verified

9.0(won by 0.1)

48

Desk-to-Desk Calls

9.2(won by 0.1)

632

|

Verified

9.1

39

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

8.1(won by default)

25

Not enough data

Cross-system Integration

8.6(won by default)

25

Not enough data

Adaptive Learning

8.0(won by default)

23

Not enough data

Proactive Assistance

8.3(won by default)

23

Not enough data

Access

Software Pairing

8.7

519

|

Verified

9.0(won by 0.3)

23

Browser Extension

8.7

576

|

Verified

9.3(won by 0.6)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Individual Download

9.1(won by 0.1)

691

|

Verified

9.0

21

Advanced Features

Hold Music

8.6

642

|

Verified

9.0(won by 0.4)

44

Automated Attendants

8.7

510

|

Verified

9.0(won by 0.3)

25

VOiP Number

9.3

793

|

Verified

9.6(won by 0.3)

47

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.6

28

Channels

Voice

Not enough data

9.2(won by default)

15

Live Chat

Not enough data

8.7(won by default)

5

Mobile SMS

Not enough data

7.3(won by default)

5

Social

Not enough data

Not enough data

Email

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

Not enough data

8.1(won by default)

8

Session Queuing

Not enough data

9.0(won by default)

8

Concurrent Calling

Not enough data

8.3(won by default)

9

IVR

Not enough data

9.5(won by default)

17

Inbound Screen Pop

Not enough data

8.7(won by default)

5

Persistent Data

Not enough data

8.1(won by default)

6

Speech Analytics

Not enough data

Not enough data

Auto Dialer

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

Not enough data

7.7(won by default)

5

Administrator Access

Not enough data

7.7(won by default)

10

Reporting & Dashboards

Not enough data

8.4(won by default)

19

Session Recording

Not enough data

8.6(won by default)

7

Agent Scheduling and Assignment

Not enough data

8.3(won by default)

5

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

8.9

1,590

Not enough data

Collaboration Tools

Screen Sharing

8.7(won by default)

1270

Not enough data

Presentations

8.8(won by default)

287

Not enough data

Whiteboarding

8.9(won by default)

44

Not enough data

Real-Time Chat

8.9(won by default)

323

Not enough data

Hand Raising

9.2(won by default)

47

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.7(won by default)

1184

Not enough data

Video Call Recording

8.8(won by default)

1106

Not enough data

Participant Permissions

8.9(won by default)

354

Not enough data

One-Click Join

9.2(won by default)

357

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

8.6(won by default)

1033

Not enough data

Browser Application

9.0(won by default)

345

Not enough data

Desktop Application

8.9(won by default)

264

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Feature Not Available

Not enough data

Proactive Assistance

Feature Not Available

Not enough data

Decision Making

Feature Not Available

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.3

19

Basic Communication - Cloud PBX

Call Management

Not enough data

9.4(won by default)

13

Communication Management

Not enough data

9.0(won by default)

7

Scalability

Not enough data

9.5(won by default)

7

Integrations

Not enough data

10.0(won by default)

9

Mobile Accessibility

Not enough data

8.6(won by default)

7

Accessibility

Not enough data

9.3(won by default)

5

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

9.8(won by default)

7

Analytics and Reporting

Not enough data

9.0(won by default)

10

Support and Reliability

Not enough data

9.4(won by default)

15

Automated attendant

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.6

54

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Calling

Record Calls

Not enough data

9.7(won by default)

48

Generate Location

Not enough data

7.7(won by default)

21

Call Types

Not enough data

9.3(won by default)

36

Click-to-Call

Not enough data

9.5(won by default)

41

Auto Dialer

Not enough data

Not enough data

Contacts

Personalization

Not enough data

8.8(won by default)

26

Information Locater

Not enough data

8.1(won by default)

21

Record Prospect Data

Not enough data

9.0(won by default)

24

Contact Management

Not enough data

Not enough data

Insights

Notes

Not enough data

8.3(won by default)

26

Daily Summary

Not enough data

8.3(won by default)

24

Automated Voicemails

Not enough data

8.9(won by default)

25

Automated Emails

Not enough data

7.8(won by default)

15

Sorts Prospects

Not enough data

7.9(won by default)

16

Automated Note Taking

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.1

165

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.8(won by default)

91

|

Verified

Not enough data

Native VoIP

9.2(won by default)

99

|

Verified

Not enough data

CCaaS Option

9.1(won by default)

81

|

Verified

Not enough data

Features

Voicemail to Email

9.1(won by default)

127

|

Verified

Not enough data

File Sharing

9.3(won by default)

92

Not enough data

Voice Conferencing

9.3(won by default)

114

|

Verified

Not enough data

Video Conferencing

9.3(won by default)

85

|

Verified

Not enough data

Conference Transcripts

8.8(won by default)

101

|

Verified

Not enough data

Voicemail to SMS

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect

Small-Business(50 or fewer emp.)

57.8%

Mid-Market(51-1000 emp.)

32.7%

Enterprise(\> 1000 emp.)

9.5%

[![TeleCMI](https://images.g2crowd.com/uploads/product/hd_favicon/67251d0075bdc0cbac970934b6eb29b3/telecmi.svg "TeleCMI")](https://www.g2.com/products/telecmi/reviews)

TeleCMI

Small-Business(50 or fewer emp.)

45.5%

Mid-Market(51-1000 emp.)

49.5%

Enterprise(\> 1000 emp.)

5.0%

Small-Business

(50 or fewer emp.)

57.8%

45.5%

Mid-Market

(51-1000 emp.)

32.7%

49.5%

Enterprise

(\> 1000 emp.)

9.5%

5.0%

Reviewers' Industry

[![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews)
Dialpad Connect

Information Technology and Services

8.2%

Marketing and Advertising

8.1%

Computer Software

7.7%

Financial Services

4.6%

Real Estate

3.8%

Other

67.5%

[![TeleCMI](https://images.g2crowd.com/uploads/product/hd_favicon/67251d0075bdc0cbac970934b6eb29b3/telecmi.svg "TeleCMI")](https://www.g2.com/products/telecmi/reviews)
TeleCMI

Information Technology and Services

22.3%

Education Management

7.7%

Computer Software

5.5%

Hospital & Health Care

4.0%

Health, Wellness and Fitness

3.7%

Other

56.8%

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