Compare Dialpad Connect and TeleCMI 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$10 User/Month (Billed Annually)
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansTeleCMI
Star Rating
(291)4.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10 User/Month (Billed Annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, enhancing overall productivity.
- Users say that TeleCMI stands out for its real-time monitoring capabilities, which allow supervisors to track calls and optimize agent performance effectively. This feature is particularly beneficial for teams that require detailed oversight of customer interactions.
- Reviewers mention that Dialpad Connect offers a reliable call quality, which is crucial for maintaining effective communication. Users have highlighted the integration with tools like Salesforce and Hubspot, making it easier to track KPIs and manage customer relationships.
- According to verified reviews, TeleCMI is noted for its user-friendly design and ease of use, with many users finding the platform intuitive. The ability to add customer details during calls enhances the overall customer service experience.
- G2 reviewers report that while Dialpad Connect has a higher overall satisfaction score, TeleCMI's users rate its support quality and responsiveness significantly higher, indicating that users feel more supported in their day-to-day operations with TeleCMI.
- Users say that Dialpad Connect's pricing is on the higher side compared to TeleCMI, which offers a more budget-friendly option. This makes TeleCMI an attractive choice for small to mid-sized businesses looking to manage costs while still accessing essential communication features.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
TeleCMI
Basic
$10
User/Month (Billed Annually)
Setup an inbound telephony setup with basic features
- 1,000 Free Minutes (toll-free excluded)
- Desktop App
- Call Recording
Free Trial
Dialpad Connect
Free Trial is available
TeleCMI
Free Trial is available
Ratings
Meets Requirements
8.9
3,209
9.5
202
Ease of Use
9.1
3,328
9.7
230
Ease of Setup
9.0
1,215
9.2
211
Ease of Admin
8.9
1,119
9.5
156
Quality of Support
8.5
2,497
9.7
200
Has the product been a good partner in doing business?
8.9
1,043
9.7
153
Product Direction (% positive)
8.2
3,062
9.8
223
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Channels
Not enough data
9.1
13
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
8
Not enough data
9.0
8
Not enough data
8.3
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
Not enough data
8.7
5
Not enough data
8.1
6
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.7
5
Not enough data
7.4
9
Not enough data
8.2
17
Not enough data
8.6
7
Not enough data
8.3
5
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
13
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
10.0
9
Not enough data
8.6
7
Not enough data
9.3
5
Advanced Features - Cloud PBX
Not enough data
9.8
7
Not enough data
8.9
9
Not enough data
9.4
14
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
9.5
62
8.3
438
|
Verified
7.7
26
9.1
717
|
Verified
8.6
28
8.4
458
|
Verified
7.5
18
8.9
636
|
Verified
8.9
43
9.2
632
|
Verified
9.1
39
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
9.0
23
8.8
580
|
Verified
9.3
24
9.1
693
|
Verified
9.0
20
Advanced Features
8.7
644
|
Verified
8.9
40
8.7
514
|
Verified
9.0
24
9.3
789
|
Verified
9.5
43
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
9.7
46
Feature Not Available
7.7
21
9.1
638
9.2
35
9.1
652
9.5
38
8.8
14
Not enough data
Contacts
8.7
648
8.8
25
8.6
575
8.1
21
8.6
517
9.0
24
Insights
8.5
492
8.3
25
8.7
554
8.3
24
8.8
262
8.9
25
Feature Not Available
7.8
15
8.3
404
7.9
16
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and TeleCMI are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Video Conferencing
TeleCMI is categorized as Contact Center and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeleCMI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
23.1%
Computer Software
5.4%
Education Management
5.4%
Hospital & Health Care
4.2%
Health, Wellness and Fitness
3.8%
Other
58.1%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
TeleCMI has no discussions with answers
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