---
title: ID Cloud Reviews
meta_title: 'ID Cloud Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ID Cloud works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# ID Cloud Reviews
**Vendor:** Teckinfo Solutions  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About ID Cloud
ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.



## ID Cloud Pros & Cons
**What users like:**

- Users find ID Cloud to be very **easy to use** , appreciating its simple setup and overall effectiveness. (1 reviews)
- Users find the **easy setup** of ID Cloud to be a significant advantage, enhancing their overall experience. (1 reviews)

**What users dislike:**

- Users find the **slow loading** of the Cloud app to be quite frustrating during use. (1 reviews)

## ID Cloud Reviews
  ### 1. Great and easy for verifying ID

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ethan E. | Sales Development Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** April 25, 2025

**What do you like best about ID Cloud?**

Very easy to use, easy to set up, great product

**What do you dislike about ID Cloud?**

The app can be slow at times which is annoying.

**What problems is ID Cloud solving and how is that benefiting you?**

It's allowing me to login for verification.



- [View ID Cloud pricing details and edition comparison](https://www.g2.com/products/teckinfo-solutions-id-cloud/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-07+01%3A33%3A34+-0500&secure%5Bsession_id%5D=79b29dce-8d2a-47ed-a3e9-544ebdda8046&secure%5Btoken%5D=3bec085e753fdffac71958833faf959549bc98668e98f7da0cea9a8ef2996ef8&format=llm_user)

## ID Cloud Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

## Top ID Cloud Alternatives
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