What do users say about Tango?

Tango is easy to use and creates well rounded visual steps and ques that are easy to understand and user friendly. Review collected by and hosted on G2.com.

Sometimes the log in feature can be difficult if there are multiple accounts across your company. Review collected by and hosted on G2.com.

The ease of using the program for a variety of purposes! Review collected by and hosted on G2.com.

Nothing! This is an amazing program! The only thing I wish I could change is that I found it sooner in my career! Review collected by and hosted on G2.com.

Previous Response: Had hoped to have voice transcription with process documentation

UPDATE: The Head of Revenue reached out acknowledging the situation wasn't handled well, issued the refund, and is revisiting communication on the website. He also offered use of the soon to be updated software as compensation for this episode. So the follow-up at this point, post review, was handled according to best practices. The functionality in question (voice transcription for desktop capturing) will still not be available. Review collected by and hosted on G2.com.

Previous Response: Website misrepresents that the voice capture is available with desktop capture - it is NOT. Purchased the software solely because of this combined functionality. Support acknowledged marketing does communicate that but they would not refund my money.

UPDATE: The Head of Revenue said they'd revisit the website positioning on this topic, but haven't seen a change implemented yet (only a few days). So that is definitely a needed improvement. Review collected by and hosted on G2.com.

The promise and opportunity of to perform basic automation and filling fields and clicking UI elements, although it doesn’t work as expect 50% of the time. Review collected by and hosted on G2.com.

I’ve been waiting over 1 week for an initial response from their support team. My account executive who is not particularly response himself, apologized and escalated it 4 business days ago. Nothing.

Tango is a profoundly flawed product. I wanted so much for it to work and revolutionize the way to we repetitive tasks.

Tango’s failure to do so is eclipsed only by the company’s customer service.

Tango fails to combine steps like picklist clicks that Scribe handles easily.

Tango fails to bind to fields in Salesforce.

Tango randomly uses historic information to fill fields.

Tango “Nuggets” are completely unreliable

Tango appends values to fields, but insists on adding a space before the appended string.

Tango has multiple functions that are inoperable. You click a button presented to you and nothing happens. Review collected by and hosted on G2.com.

I like how easy it is to create and share step-by-step guides with other people. The guides are easy to understand and helpful to those who receive them. Review collected by and hosted on G2.com.

I wish I could download the guides, but I understand that is a paid feature. Review collected by and hosted on G2.com.

Tango makes training and keeping up with processes so much easier. My steps are captured as I move along my screen. I no longer have to take screenshots for every step of a process. I can share a workspace with my team, or download the files to a folder and send them as needed. I love it! Review collected by and hosted on G2.com.

I don’t like that they took away downloads for Tango Free. Still, I understand they have to make money too. In that sense, going Pro could end up being beneficial for everyone. Review collected by and hosted on G2.com.

Tango makes it incredibly quick to document step-by-step workflows without having to manually write out instructions. I use it to create client-facing guides for CRM updates, automation changes, and onboarding processes. It automatically captures my clicks and turns them into clean documentation with screenshots, which saves me hours each month compared to writing SOPs by hand. It’s been especially helpful when I’m handing off processes to clients or to internal team members, because the steps are clear and easy to follow. Review collected by and hosted on G2.com.

The biggest limitation for me is the lack of more advanced screenshot editing. I’d like greater control over annotations, the ability to blur sensitive information, and an easier way to rearrange steps within the platform. When I need more polished documentation, I sometimes have to export everything and make a few small edits in another tool. Review collected by and hosted on G2.com.

So far, I’ve been able to quickly create knowledge base articles for our new POS and ecom system using Tango. Our leaders have complimented how clean it looks and how easy it is to follow and use to guide users. Our education team has utilized Tango so far, and they still haven’t had to ask me a single question about the service.

We have two more articles planned for this week, and two additional departments will start using Tango next week. It seems like we’ll be relying on this service for many of our future implementations and learning processes. I also love how simple it is to open Tango and start a new article.

I started to check out more features with the drafting process yesterday and I feel less stressed out about using Tango now!

Our Customer Support rep, Bailey, has been very responsive to our emails and requests. Thank you so much, Bailey!

Overall, I am extremely happy so far with Tango and can't imagine going back to working without it!

Thank you,

Rebecca Khoury Review collected by and hosted on G2.com.

This might be a big ask, but I’d really love the ability to pull steps or screenshots from one tango and drop them into another tango. Review collected by and hosted on G2.com.

Easy to use and it's a great help to record our current processes Review collected by and hosted on G2.com.

it needs to be a paid subscription, but I understand Review collected by and hosted on G2.com.

I love Tango's guide me function. Being able to superimpose the process or procedure I'm teaching over the software my colleagues are using is an absolute game changer. This feature ensures my team doesn't have to leave the tool they're working in to learn how to use it well, cutting down on inefficiencies and keeping them in their workflows. Also, the initial setup of Tango was very easy, and I was up and running within the first week. Review collected by and hosted on G2.com.

The one thing that would be helpful is if I could choose how to start the steps. Every time the step is started with 'click on,' and I wish I could change that verbiage to something more flexible like "select". Review collected by and hosted on G2.com.