Tango Features

Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages.

Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs.

Provides a visual editor to easily create automation models.

Offers the ability to record processes performed by humans to be recreated by bots.

Provides templates for workflows and processes for easier automation creation.

Allows developers to code custom automations.

Offers users the ability to reuse process automations and communicate with other team members around automation building.

Allows non-technical users to create bots in an easy, intuitive manner.

Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.

Automates processes that supplement human action, often requiring human intervention and collaboration.

Automates processes completely without the need for human intervention.

Allows users to analyze the performance of bots via dashboards.

Insures data remains secure and compliant with industry standards.

Able to support large deployments.

Allows users to create guides using a rich text editor.

Allows users to create guides with a drag and drop interface.

Provides pre-built templates for guide and allows users to create templates.

Allows users to created video-based work instructions.

Allows users to upload documents of user guides or documentation to be included in user guides.

Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions.

Attaches user guides to pre-defined workflows.

Allows users to create cohesive training modules using work instructions.

Gathers data on manual usage and user data.

Supports multiple languages.

Guides can be accessed on mobile devices like tablets and mobile phones.

Allows users to sign into the software using a single sign-on (SSO) application.

Provides the ability to screen capture a still image of a user's full desktop, specific window or a small portion of the user's screen.

Provides the ability to video capture a user's full desktop, specific window or a small portion of the user's screen.

Allows users to edit and annotate screen captures and video captures with markup tools and image editing tools.

Allows users to capture a full screen capture while scrolling down a page.

Lets users extract text from a screen capture.

Helps users record a video capture and save it as a video file, audio file or GIF file.

Provides robust sharing and publishing options.

Lets users search the platform for saved screen and video captures, as well as stock images.

Provides OCR capabilities in order to recognize text in documents and applications.

Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.

Provides NLP capabilities in order to understand text in documents and applications.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience