Analyzes user survey responses and information in the application. 131 reviewers of Tango have provided feedback on this feature.
User Support (3)
User Segmentation
Organizes users into predefined groups and provides different responses based on group. 129 reviewers of Tango have provided feedback on this feature.
Multi-Language Support
Supports multiple languages. This feature was mentioned in 125 Tango reviews.
Behavior-responsive Messaging
Provides responses based on user behavior and feedback. 123 reviewers of Tango have provided feedback on this feature.
Walkthrough Type (2)
Audio-visual Walkthroughs
Supports audio and video-based walkthroughs. 129 reviewers of Tango have provided feedback on this feature.
Text Bubble Walkthroughs
Supports text bubble walkthroughs. This feature was mentioned in 130 Tango reviews.
Automation Building (6)
Visual Editor
Provides a visual editor to easily create automation models.
Workflow Recording
Offers the ability to record processes performed by humans to be recreated by bots.
Pre-Built Templates
Provides templates for workflows and processes for easier automation creation.
Custom Automation
Allows developers to code custom automations.
Collaboration
Offers users the ability to reuse process automations and communicate with other team members around automation building.
Ease of Bot Creation
Allows non-technical users to create bots in an easy, intuitive manner.
Bot Management & Execution (6)
Bot Scheduling
Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.
Attended Automation
Automates processes that supplement human action, often requiring human intervention and collaboration.
Unattended Automation
Automates processes completely without the need for human intervention.
Bot Performance Analytics
Allows users to analyze the performance of bots via dashboards.
Data and Product Security
Insures data remains secure and compliant with industry standards.
Scalability
Able to support large deployments.
Guide Options (5)
Rich Text Editor
Based on 233 Tango reviews. Allows users to create guides using a rich text editor.
Drag and Drop Editor
Based on 233 Tango reviews. Allows users to create guides with a drag and drop interface.
Page Templates
Based on 223 Tango reviews. Provides pre-built templates for guide and allows users to create templates.
Video Tutorials
As reported in 226 Tango reviews. Allows users to created video-based work instructions.
Document Upload
Allows users to upload documents of user guides or documentation to be included in user guides. This feature was mentioned in 228 Tango reviews.
Guide Tools (4)
Prerequisites
Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions. This feature was mentioned in 221 Tango reviews.
Workflows
Attaches user guides to pre-defined workflows. 231 reviewers of Tango have provided feedback on this feature.
Training Modules
Allows users to create cohesive training modules using work instructions. 229 reviewers of Tango have provided feedback on this feature.
Analytics
Based on 218 Tango reviews. Gathers data on manual usage and user data.
Access Options (3)
Multi-Language Support
Supports multiple languages. 210 reviewers of Tango have provided feedback on this feature.
Mobile Device Support
Guides can be accessed on mobile devices like tablets and mobile phones. 218 reviewers of Tango have provided feedback on this feature.
Single Sign-On (SSO)
As reported in 210 Tango reviews. Allows users to sign into the software using a single sign-on (SSO) application.
Platform Basics (3)
Screen Capture
Provides the ability to screen capture a still image of a user's full desktop, specific window or a small portion of the user's screen. 200 reviewers of Tango have provided feedback on this feature.
Video Capture
Based on 175 Tango reviews. Provides the ability to video capture a user's full desktop, specific window or a small portion of the user's screen.
Image Editor
As reported in 181 Tango reviews. Allows users to edit and annotate screen captures and video captures with markup tools and image editing tools.
Platform Content (3)
Scrolling Capture
As reported in 172 Tango reviews. Allows users to capture a full screen capture while scrolling down a page.
Text Extraction
Lets users extract text from a screen capture. This feature was mentioned in 177 Tango reviews.
Screen Record
As reported in 177 Tango reviews. Helps users record a video capture and save it as a video file, audio file or GIF file.
Platform Additional Functionality (2)
File Sharing
Provides robust sharing and publishing options. 190 reviewers of Tango have provided feedback on this feature.
Platform Search
Lets users search the platform for saved screen and video captures, as well as stock images. 168 reviewers of Tango have provided feedback on this feature.
Intelligent Automation (3)
OCR
Provides OCR capabilities in order to recognize text in documents and applications.
Machine Learning
Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.
NLP
Provides NLP capabilities in order to understand text in documents and applications.
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Platform Basics - Digital Adoption Platform (2)
Integration
As reported in 33 Tango reviews. Enables integration with web-based software, websites, or other software applications.
Communications
Provides cued prompts, messages, tooltips, notifications and branded tutorials. 30 reviewers of Tango have provided feedback on this feature.
Analytics - Digital Adoption Platform (1)
Analytics
As reported in 29 Tango reviews. Manages user interactions and analyzes user behavior data within the software or application.
Functions - Digital Adoption Platform (2)
Customer self-service
Based on 28 Tango reviews. Supports self-service features like troubleshooting, form completion, or knowledge base access.
In-app guidance
Provides in-app guidance on company-specific tools and workflows for onboarding. This feature was mentioned in 30 Tango reviews.
Agentic AI - Robotic Process Automation (RPA) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Screen and Video Capture (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 48 reviewers of Tango have provided feedback on this feature.
Agentic AI - Digital Adoption Platform (1)
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 19 Tango reviews.
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