The chief benefits for us are server uptime reliability and the rapid response of the technical team. Prior to migrating, maintaining physical servers and switches and dealing with unexpected spikes in traffic was demanding quite a bit of manual intervention. Once we switched to the managed infrastructure hosting, our up-time now sits closer to 99.9%, all day every day.
We have a good incident resolution rate, for whenever there’s an issue with the network or very high traffic, the response on ticket from the tech team usually occurs within 15-20 minutes.
The server migration was performed well, their engineers helped us migrate client work into the new infrastructure without any issues at all and without affecting live business. Their web dashboards allow clear and concise monitoring of CPU usage, RAM, and band. Review collected by and hosted on G2.com.
The price of scalability is high where there may be cases such as if we were to require more bandwidth or backup storage instantly, and the way costs are added should be much clearer. The portal should have a more modern UI as it currently appears rather dated. Basic requests such as ordering a custom firewall change or port forwarding involve raising a ticket, and requires tier-2 approval which took the engineers an additional 2 to 3 hours in each case. If we could have direct self-service in the portal for basic network rules, it would greatly cut down engineers' time. Review collected by and hosted on G2.com.
Subhash, thanks so much for the detailed review! Glad the migration went well and that uptime and ticket response times have been solid. Re: the portal, that's totally fair. We're releasing a new portal UI (with new capabilities) in the next several months, so I've shared your points on self-service with our team as they build it out. As far as pricing, how any costs get added as you scale should be clear and agreed upon up front. Your account rep can walk through those increments with you any time. Thank you again for writing this up!
