Sugar Serve Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

User Experience of creating and submitting a ticket This feature was mentioned in 12 Sugar Serve reviews.

As reported in 12 Sugar Serve reviews. User Experience of responding and receiving a response

Based on 12 Sugar Serve reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply 12 reviewers of Sugar Serve have provided feedback on this feature.

As reported in 12 Sugar Serve reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 12 Sugar Serve reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 12 Sugar Serve reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 11 Sugar Serve reviews.

Based on 10 Sugar Serve reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 11 Sugar Serve reviews.

Based on 10 Sugar Serve reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 10 Sugar Serve reviews.

As reported in 14 Sugar Serve reviews. Provides a repository of information that can be used by those seeking support.

As reported in 13 Sugar Serve reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. This feature was mentioned in 11 Sugar Serve reviews.

Based on 10 Sugar Serve reviews. Optimizes the customer self-service experience on mobile devices

Based on 14 Sugar Serve reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 13 Sugar Serve reviews.

Automates some or all operation related tasks 13 reviewers of Sugar Serve have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences 12 reviewers of Sugar Serve have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 13 reviewers of Sugar Serve have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting