# StratusLIVE Reviews **Vendor:** StratusLIVE, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About StratusLIVE StratusLIVE is a leading provider of cloud-based software for the medium and enterprise-class, nonprofit market. We offer a broad suite of solutions for fundraising-based Nonprofits encompassing CRM, engagement, donor management, digital marketing, online fundraising, and business intelligence. ## StratusLIVE Pros & Cons **What users like:** - Users commend the **easy integrations** of StratusLIVE, which seamlessly connect their systems and enhance tracking efficiency. (2 reviews) - Users praise the **seamless integrations** of StratusLIVE, enhancing tracking and improving overall functionality within their organization. (2 reviews) - Users appreciate the **powerful campaign management** tools and exceptional support from StratusLIVE's team, driving organizational success. (1 reviews) - Users commend the **continuous improvement** of StratusLIVE, enhancing efficiency with seamless integration and expert support. (1 reviews) - Users appreciate the **seamless CRM integration** of StratusLIVE, effectively tracking funds raised through Give at Work portals. (1 reviews) - Users value the **exceptional customer support** from StratusLIVE, praising their expertise and assistance throughout the migration process. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Customization Ease (1 reviews) - Database Management (1 reviews) **What users dislike:** - Users find the **support document library overwhelming** , especially newcomers who may struggle to navigate it effectively. (1 reviews) - Users find the **documentation overwhelming** for newcomers, though navigating support options improves with experience. (1 reviews) - Users find the **support document library overwhelming** , especially newcomers navigating through the extensive resources. (1 reviews) ## StratusLIVE Reviews ### 1. Powerful tool with EXCELLENT support and partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Director of Investor Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about StratusLIVE?** StratusLive (SL) has been critical to our organization's success for years. It is the primary tool I use daily to accomplish my organizational role. It is a powerful tool that empowers our team members to not only enter new data but also, just as importantly, see a historical perspective of our donors and corporate partners. The technology solutions SL offers are key, but as the main point of contact between our organizations, I am most impressed with SL's team. Their expertise, customer-focused attitudes, and personalities are something I have come to appreciate and value greatly. Yes, the technology is essential, but the ability of SL's team to make us better at using/utilizing the technology has been instrumental in our success. Although I wasn't on the team when it was implemented, I have been here and encouraged our organization to implement some of their add-on technology. The ease of implementation has been just that...easy. We also greatly value the ease of integration between their solutions. **What do you dislike about StratusLIVE?** I think their support document library can seem a bit overwhelming to a newcomer; however, having been a frequent visitor to their Zendesk, I now know how to find an answer to my question and, in the worst case, submit a support ticket. **What problems is StratusLIVE solving and how is that benefiting you?** Providing one place to house all of our information pertaining to donor, corporate partner, grant, volunteer, and agency partner management. Also providing us with the ability to provide giving pages both online and via corporate partner portals. **Official Response from Katie Wilson:** > Hi Maria, we're so thankful that you've set aside time to review StratusLIVE! We are delighted to hear that we have empowered your team and provided valuable solutions for your organization. We appreciate your feedback and are committed to continuously improving our support documentation to make it more user-friendly for newcomers. Thank you for choosing StratusLIVE. ### 2. Works well for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Angela H. | Data and Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about StratusLIVE?** The integration from our Give at Work portals into the CRM works well and helps us keep track of monies raised. **What do you dislike about StratusLIVE?** I wish they had household ID's when contact records are connected via a spousal link. **What problems is StratusLIVE solving and how is that benefiting you?** They are hosting Webinars more often where users are encouraged to participate and ask questions. This is especially helpful because points come up that certain aspects have changed that I may have missed. **Official Response from Katie Wilson:** > Hi Angela, thank you for taking time out of your busy day to write a review! We're pleased to hear that our CRM integration with your Give at Work portals is meeting your needs. Thank you for your feedback about the household ID's, we will definitely consider that for future enhancements. It's great to know that our webinars are helping you stay informed about any changes and updates. We appreciate your support and participation in our webinars! ### 3. Stratuslive review by smaller United Way **Rating:** 4.0/5.0 stars **Reviewed by:** Barry S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about StratusLIVE?** There are not a lot of crm packages that fit the needs of United Ways and the designation payout process. The report writer is light years ahead of some others I've seen. User interface is easy to customize and users can pick their preferred view, whether your in resource development, accounting, marketing... If it comes down to this is Adar, it's Stratuslive every day. Your finance dept might love the Andar reports, but you're not buying a system for just the accounting dept. Since it's a Microsoft product, it integrates nicely with other apps, outlook, excel, word merges. Thought, the SL to outlook link is not always stable and has to be reconnected often. **What do you dislike about StratusLIVE?** Per user costs are high compared to alternatives. Add on modules like workplace giving, Ignite, are expensive. But if you have a lot of campaigns you want to run natively it would be worth it. Clickdimensions email add on did not work as described. We tried it twice, 5 years apart from each other and while it looks nice, we could not get it to fit our desired functionality. Financial reports work, but they could be better compared to Andar according to finance dept. There's not an easy way to get a total dollar amount for a donor during a campaign year unless you export all their donations and sum; not too difficult, but it comes up all the time. **What problems is StratusLIVE solving and how is that benefiting you?** Donor data collection, segmentation, and output. These are most important to us so we can target our messages best to current/potential donors. **Official Response from Katie Wilson:** > Thank you for taking the time to share your thoughts about StratusLIVE, Barry. It's heartening to hear how well our solutions are fitting into the unique fabric of your United Way and that features like our report writer and customizable user interface are making your work more streamlined and effective. Knowing that our integration with Microsoft products is enhancing your workflow is particularly rewarding for us. Your honesty about the challenges with the functionality of some integration add-ons and better financial report opportunities resonates with us. We genuinely value this feedback – it’s the real-world experiences of users like you that guide our improvements and innovations. Rest assured, we’re not just listening; we’re actively working to enhance these areas to make your StratusLIVE experience even better. Remember, we're here for you, not just as a service provider, but as a partner committed to your success. We're truly grateful for your support and for being a part of the StratusLIVE community. Your insights are shaping our path forward, and we're excited to continue this journey with you! ### 4. StratusLIVE User Since 2012 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about StratusLIVE?** It is more than just CRM. We capture as much information on our accounts and contacts as possible - demographics, employment info, volunteer information, track committees/members of committees/attendance for members of the committees for each campaign; manage events, volunteer projects and volunteer activities; assign recognitions; manage affinity groups/engagement networks; and a wealth of financial information. We are able to provide reports and analyze the data with Power BI. The support we receive from StratusLIVE is outstanding. **What do you dislike about StratusLIVE?** We are now challenged with figuring out how to manage individual givers, as well as workplace campaigns. **What problems is StratusLIVE solving and how is that benefiting you?** It is allowing us to capture and manage our data and provide our accounts and donors with the best possible relationship management. The ultimate goal is to make our community and the population we serve better. When we can create trusting relationships with donors, give them accurate and timely information, and be good stewards of their money, then the more successful we are in bringing about generational change and making our community a better place to live. **Official Response from Katie Wilson:** > Thank you for taking the time to share your experience with StratusLIVE as well as being a dedicated user since 2012! Your feedback underscores the importance of providing robust support to our users, something we continually strive to excel in. Your success in fostering strong, trusting relationships with donors and effectively stewarding their contributions is at the heart of our mission. We're honored to play a part in your organization's efforts to enact generational change and improve your community. Thank you for your partnership, and please know that we are always available to assist you in maximizing the benefits of StratusLIVE for your organization's valuable work! ### 5. Innovative and modern CRM on the MS Dynamics platform **Rating:** 4.0/5.0 stars **Reviewed by:** Charmaine V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about StratusLIVE?** Familiar with United Way model Intuitive processes Good support through our whole migration and into implementation Easy entering of envelopes and batch controls **What do you dislike about StratusLIVE?** Sometimes pulling reports requires us to do more than one advanced find pull in order to be able to get a comprehensive look at the transactions in an account Being in Hawaii and SL being on the East Coast, we don't always have support for all our business hours **What problems is StratusLIVE solving and how is that benefiting you?** Removes the need for manual import and export of data **Official Response from Katie Wilson:** > Thank you so much for your review, Charmaine! We're thrilled to hear you're enjoying our software and hope that we've continued to exceed expectations. If there are any additional areas of StratusLIVE you would like to provide feedback on, do not hesitate to reach out. ### 6. Professional and Responsive Staff. Software Capabilities Fits Our Needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Robert W. | Director of Fundraising Operations and Digital Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about StratusLIVE?** Highly integrated functions that meet our core fundraising and CRM needs. Very responsive Customer Support. Good support and guidance with implementation. **What do you dislike about StratusLIVE?** Some of the newly developed modules fit basic needs, but more functionality is needed to fit all of them. **What problems is StratusLIVE solving and how is that benefiting you?** Want to have one source of the truth about our contacts, donors, and partners that is easily kept up to date. Ability to integrate seemlessly with digital marketing solutions such as DotDigital to enable productive outreach and engagement with prospects, volunteers and donors. **Official Response from Katie Wilson:** > Thank you for taking the time to share your experience with StratusLIVE. It's so nice to hear how much you've benefited from our CRM and fundraising features, alongside the support you receive from our Customer Support team. Your input on the need for more advanced functionality is incredibly valuable to us. It's feedback like yours that drives us to continuously evolve and improve our product to better meet the needs of organizations like yours. We're deeply committed to ensuring StratusLIVE supports your goals, especially when it comes to managing data seamlessly and enhancing your digital marketing efforts. Your partnership is greatly appreciated, and we're excited to keep working together to make StratusLIVE even more effective for your important work! ### 7. Moving up with technology **Rating:** 4.0/5.0 stars **Reviewed by:** Joy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about StratusLIVE?** I like StratusLives data solutions and visions for the future. **What do you dislike about StratusLIVE?** It was a big learning curve adjusting to this system coming from an archaic system. **What problems is StratusLIVE solving and how is that benefiting you?** StratusLive is helping us streamline our data. **Official Response from Katie Wilson:** > Hi Joy! Thank you so much for taking time out of your day to leave us a review. We're glad to hear that you appreciate our data solutions and vision for the future. If you ever need anything, remember we're here for you every step of the way. ### 8. feedback for StratusLive Ignite Give at Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about StratusLIVE?** Solid Give at work platform. Sold service for give at work platform. **What do you dislike about StratusLIVE?** Lack of transparency on future roadmap. Would love to see more innovations with the give at work platform. **What problems is StratusLIVE solving and how is that benefiting you?** Stratus live provides online giving platforms that streamline the giving process. The platforms provide flexibility to accomodate our company's needs and also our corporate partners. **Official Response from Katie Wilson:** > Thank you so much for taking time to tell us your thoughts on StratusLIVE! We're thrilled to hear how you're continuing to benefit from our product and appreciate your valuable feedback. Innovation for the nonprofit sector is one of our core values, which is why we have made strides to maintain a product roadmap. Please reach out to us if you would like to know what StratusLIVE has on the horizon, especially for Give at Work! ### 9. Most features at lowest price for a mid-large United Way **Rating:** 4.0/5.0 stars **Reviewed by:** Don W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about StratusLIVE?** The payout module and payee portal features allow for national workplace campaigns. **What do you dislike about StratusLIVE?** Microsoft has not provided a path to migrating the system to cloud-based dynamics. **What problems is StratusLIVE solving and how is that benefiting you?** National campaigns and payouts that are standard-m compliant at a reasonable cost. **Official Response from Katie Wilson:** > Thank you so much for your review, Don! We're glad to know you're enjoying our software and appreciate your valuable feedback. If there are any additional features or improvements you'd like to see from StratusLIVE, please reach out to us at any time. ### 10. StratusLiVE Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shirley C. | Data Manager & CRM Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about StratusLIVE?** 1. The Finance module supports customized Allocation Contracts to support our various types of fees for different Allocation Payouts. 2. StratusLIVE technical support is exceptional! I've been a CRM administrator, using StratusLIVE, for four years and have always received fast, detailed comments, and extremely high-quality support for any issues, problems, or questions. 3. The option to adjust pledges is extremely helpful. 4. Soft Credit tracking is also very useful to our organization **What do you dislike about StratusLIVE?** More data fields or options to "tag"/mark constituent records with labels to easily identify a group or segment based on the label. Currently, there are only three fields (Reporting Group 1, 2, 3). A few more would be helpful. **What problems is StratusLIVE solving and how is that benefiting you?** Tracking gifts and payments from donors provides insight to overall campaign progress as well as account giving and individual donor giving. **Official Response from Katie Wilson:** > Thank you for your positive feedback on the Finance module and technical support! We understand the importance of easily identifying groups or segments, and we will pass along your request for more data fields to our development team for review. ### 11. Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Kate K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about StratusLIVE?** StratusLIVE allowed us to eliminate multiplate platforms that weren't talking to one another. Now our donor database, email marketing and workplace giving is all in one central CRM system. **What do you dislike about StratusLIVE?** I think it is important to remember that with any CRM system you get out of it what you put into it. There have been times when an enhancement priority for us might not rise to the top of StratusLIVE's priority list based on other customer needs so we have financed some system development to meet the needs of our organization. I don't think this is unusual though. **What problems is StratusLIVE solving and how is that benefiting you?** StratusLIVE is helping us operate more efficiently and reduce the redundancy that occurred when we had multiple systems and databases. By reducing redundancy more staff time can be spent on fundraising and marketing strategy. **Official Response from Katie Wilson:** > Thank you for your positive review and for recommending StratusLIVE! We're thrilled to hear that our CRM system has helped you eliminate multiple platforms and centralize your donor database, email marketing, and workplace giving. At StratusLIVE, our goal is to help organizations operate more efficiently and reduce redundancy, so it's great to hear that our system has benefited you in this way. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! ### 12. Moving to Stratus Live has been transformative for us, digitizing our complex United Way. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about StratusLIVE?** United Way's workplace giving model requires that extra effort to track not just individuals, but also their associations. Stratus is built with that in mind. When it comes to the basics of fundraising, everyone does the same thing. Separation comes in the unique offerings like StratusLive has. **What do you dislike about StratusLIVE?** As they continue to strive to innovate, you can receive new cutting edge ideas as they are in process. I'm impatient, my excitement for what's coming can frustrate me. I'm not sure it's fair to hold them to that and ultimately I'm grateful for continuous development. **What problems is StratusLIVE solving and how is that benefiting you?** With the pandemic, we relied in paper pledge forms and providing unique solutions outside of that. However, Stratus automated the digital process for us while also giving us ways to uniquely tailor solutions. **Official Response from Katie Wilson:** > We're delighted to hear that StratusLIVE has helped automate your digital process and provided unique solutions for your United Way, especially during the pandemic. We appreciate your feedback and look forward to continuing to support your organization's needs! ### 13. I have partnered with SL for a number of years and am always willing to recommend to new clients **Rating:** 5.0/5.0 stars **Reviewed by:** Paula E. | Director of Data and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about StratusLIVE?** the ability to integrate packages into one CRM platform - clickdimensions for marketing communications, Ignite for giving and volunteering. this is better than competitors because other platforms require importing pledges/gifts. SL makes it so much easier. **What do you dislike about StratusLIVE?** it is hard to see a yearly $ total for a contact if they have pledges, gifts, and/or soft credits. we also need a revised process for capturing DAF gifts through portals **What problems is StratusLIVE solving and how is that benefiting you?** Love the platform we can offer companies to help them achieve their CSR goals. We are able to customize their Give at Work site to offer giving, volunteer opportunities as well as capture volunteer hours **Official Response from Katie Wilson:** > We appreciate your feedback and are glad to hear that our platform's integration capabilities have made managing marketing communications, giving, and volunteering easier for you! ### 14. User friendly database, great online pledging system, responsive customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about StratusLIVE?** Give at Work platform has been well received **What do you dislike about StratusLIVE?** CRM with separate payment and pledge info **Recommendations to others considering StratusLIVE:** Consider the CRM and Give at Work platforms, as they integrate nicely. **What problems is StratusLIVE solving and how is that benefiting you?** More attention to the unique experiences of United Ways **Official Response from Katie Wilson:** > Thank you so much for sharing your feedback on StratusLIVE! We're thrilled to hear you're enjoying our software and appreciate you taking time out to provide valuable feedback. If there are any features or improvements you'd like to see, please feel free to let us know. ### 15. StratusLive has been a gamechanger to support our online fundraising needs **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob P. | VP of Resource Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about StratusLIVE?** StratusLive allows our organization to grow our partnership with key donors and companies by providing the tools we need to be responsive and accommodating to our donors. **What do you dislike about StratusLIVE?** StratusLive as a crm can be somewhat intimidating to new users who don't have a lot of experience with using crm systems. While it provides a very comprehensive and customized approach, for some users less options would be better and a more user friendly navigation of high use areas would be helpful. **What problems is StratusLIVE solving and how is that benefiting you?** Allowing us to be a more effective and more efficient online fundraising organization while giving our partners a wide variety of ways to engage in the work we are doing and help drive our mission. **Official Response from Katie Wilson:** > Thank you for your feedback on StratusLive! We're thrilled to hear that our platform has been a game-changer for your online fundraising needs and has allowed your organization to grow its partnerships with key donors and companies. We understand that using a CRM system like StratusLive can be intimidating for new users, especially if they don't have much experience with CRM systems. We appreciate your feedback about the comprehensive and customized approach, and we will take it into consideration to improve the user experience. We are constantly working on making our platform more user-friendly and ensuring that the navigation of high-use areas is intuitive. If you have any further suggestions or concerns, please don't hesitate to reach out. We're here to support you every step of the way! ### 16. StratusLive has streamlined our processes and increased efficiencies. **Rating:** 4.5/5.0 stars **Reviewed by:** Staci G. | Director of Development Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about StratusLIVE?** The ease of accessing data. From reports to advanced finds to dashboards. Accessing data has been much improved. **What do you dislike about StratusLIVE?** Activities are "cluncky". When we asked if it could be changed, it couldn't because if was a Dynamics issue. **What problems is StratusLIVE solving and how is that benefiting you?** Prior to implementing StratusLIVE, we lacked the ability to manage fundraising business applications including financial processing, campaign management, online fundraising, and constituent engagement. StratusLive provides a fully integrated solution. **Official Response from Katie Wilson:** > We're thrilled to hear that StratusLIVE has improved your ability to manage fundraising business applications. As always, we appreciate the feedback and will take it into consideration as we continue to enhance our platform. ### 17. Extremely Useful Tool for Nonprofit Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about StratusLIVE?** I like the versatility of StratusLIVE. That we can manage constituents and financial information in one CRM is a huge plus. Plus the ability to run workplace campaigns in Ignite, which then integrate directly to CRM makes our jobs so much easier. **What do you dislike about StratusLIVE?** There isn't anything that I dislike enough about StratusLIVE to call it out here. It is a very useful tool. **What problems is StratusLIVE solving and how is that benefiting you?** It solves many of our constituent management and tracking problems. This benefits us by allowing us to manage constituents more efficiently and in a way that ensures everyone's data is protected. **Official Response from Katie Wilson:** > Thank you for highlighting the versatility of StratusLIVE and its seamless integration with Ignite for workplace campaigns! We're glad to hear that it's making your job easier by solving constituent management and tracking problems. ### 18. Our partnership with StratusLive began over a decade ago and continues today. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about StratusLIVE?** They are responsive to customer needs. They constantly work to improve the functionality and provide state of that art features to benefit our organization. They have been a good partner through the years by being focused on the customer needs. **What do you dislike about StratusLIVE?** As with all software service providers, it takes time to develop, test and launch new features and functionality. We are always anxious to use the new assets. We appreciate being able to provide our input in the development work. **What problems is StratusLIVE solving and how is that benefiting you?** The nonprofit market is moving rapidly into digital engagement with our constituents. StratusLive has put a great of effort into producing tools that help us achieve a deeper engagement with donors, volunteers and community partners. **Official Response from Katie Wilson:** > We are pleased to hear that our tools are helping you achieve deeper engagement with your constituents. Our focus is on solving the challenges in the nonprofit market and we are dedicated to providing innovative solutions to benefit your organization! ### 19. Great software for nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about StratusLIVE?** Integration with Microsoft products. Ease of use. Excellent customer support. **What do you dislike about StratusLIVE?** Our StratusLIVE CRM is hosted separately and not integrated directly with our organization's Microsoft 365 account. **What problems is StratusLIVE solving and how is that benefiting you?** Consolidation of data, user-friendly tools, and improved workflow processes. **Official Response from Katie Wilson:** > We're pleased to hear that you find our software user-friendly and that it has improved your workflow processes. We understand your frustration with the integration challenges you have had with Microsoft 365. We appreciate your feedback and take it into consideration as we continue to enhance our offerings. ### 20. Reliable platform with numerous features and **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about StratusLIVE?** StartusLive CRM is built on Dynamics 365 a trusted and reliable CRM so a I have limited fears related to down time. The platform also has a familiarity to it for general users that typically interact with microsoft applications. Finally, the ability to use power automate and Teams has been a big benefit and really supported our internal processes. **What do you dislike about StratusLIVE?** StratusLiVE provides numerous training and knowledge resources but does not support core Microsoft functionalities, and so it can feel as though you are on your own to figure things out. **What problems is StratusLIVE solving and how is that benefiting you?** We use StratusLiVE to tracking donor and company data as well as our interactions with both. IT allows us to capture staff knowledge in a shared space, ensuring our engagements are consistent and connected. **Official Response from Katie Wilson:** > Thank you for your positive feedback on StratusLIVE CRM! We're glad to hear that you find our platform reliable and appreciate the familiarity it offers for Microsoft users. We understand the importance of minimizing downtime and providing a seamless experience. Regarding your concern about support for core Microsoft functionalities, we apologize if it feels like you're on your own. We strive to provide comprehensive training and knowledge resources to assist our users, but we understand that there may be instances where additional support is needed. We appreciate your feedback and we have taken it into consideration over the past few years to enhance our training and support efforts. We're thrilled to hear that StratusLIVE is helping you track donor and company data, as well as improving your internal processes. Our goal is to provide a solution that allows you to capture and utilize information effectively, ensuring consistent and connected engagements. If you have any further questions or need assistance, please don't hesitate to reach out. ### 21. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about StratusLIVE?** Ignite Give at Work is a great tool for companies **What do you dislike about StratusLIVE?** We are told to submit feature requests but then nothing ever happens with them. **What problems is StratusLIVE solving and how is that benefiting you?** Allows us to have Ignite sites for companies to participate in electronic giving and integrate the data back into CRM **Official Response from Katie Wilson:** > We're glad to hear that you find Ignite Give at Work to be a great tool for your corporate partners! We hope that you reach out any time with comments or suggestions on how we may improve our product. ### 22. So far okay but not as close to day to day as others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about StratusLIVE?** Flexibility, improvement over other tools used **What do you dislike about StratusLIVE?** Nothing to point out but have heard that a team member has had to call out on customer service challenges....not immediately referring to zen desk **What problems is StratusLIVE solving and how is that benefiting you?** Improved customer experience **Official Response from Katie Wilson:** > We appreciate your positive feedback on the flexibility and improvement of StratusLIVE. We apologize for any customer service challenges your team member experienced and hope steps we have taken to ensure a better experience has improved your more recent experiences. ## StratusLIVE Discussions - [What is StratusLIVE used for?](https://www.g2.com/discussions/what-is-stratuslive-used-for) - 1 comment - [View StratusLIVE pricing details and edition comparison](https://www.g2.com/products/stratuslive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+14%3A48%3A31+-0500&secure%5Bsession_id%5D=3a84e0cc-3e1f-4d03-b489-1419d5ef6d04&secure%5Btoken%5D=072d3ccf7dfd78cfbc54e38dd836964a33423dc2595c61039cfd8dc33442059e&format=llm_user) ## StratusLIVE Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Administration** - CRM Integration - Dashboards & Analytics **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Integrations** - Fund Accounting - Donor Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top StratusLIVE Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (875 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (619 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews)