SPS Commerce Fulfillment EDI Reviews & Product Details

SPS Commerce fulfillment EDI makes it easy to manage and track the EDI transactions from multiple partners in one place, particularly document visibility and export feature helpful when researching the POs, ASN, invoices & resolving the discrepancies which reduces the manual work and improves the accuracy making the retailer compliance and reconciliation much easier. It actually provides a good value for the cost and the ability to manage EDI for multiple major retailers through one platform saves significant time, reduces manual work, and helps prevent compliance issues and costly errors. While the pricing can be higher than some alternatives, the retailer coverages, automation and transaction visibility make it worthwhile for our business. Review collected by and hosted on G2.com.

I find sometimes some EDI errors can be difficult to understand and troubleshoot as well as the portal also can feel cumbersome when searching through a large volumes of transactions. Some issues require manual intervention or support assistance. Faster troubleshooting and clearer error messages would make the platform more efficient. Review collected by and hosted on G2.com.

The flexibility of integrations makes it a one-stop shop for integrating retail partners with order systems such as Shopify. There is a huge amount of configurability in the system allowing for fairly customized connections. Review collected by and hosted on G2.com.

Many of the configuration is very difficult to navigate and anything but intuitive. The 'forms' required for communicating different statuses also are designated by numbers which again are very non-intuitive. Manual creation of these forms when the integration is not yet active is nearly impossible to get right, even when using SPS' Support Team's assistance. Something as straightforward as entering fulfillment info and/or courier tracking data takes 3 screens of information to be filled in, even though you are doing it in the context of the appropriate order. It is nearly impossible to find anything you want and all of the training aids provided are out of date, not in line with the current UI, so you're always guessing at what field in the training matches the one in the UI. Review collected by and hosted on G2.com.

Since my last review, I've continued to appreciate the platform's reliability and ease of use. It provides excellent visibility into EDI document status, making it easy to track inbound and outbound transactions in real time. The interface is intuitive, customer onboarding has been smooth, and integrations with our ERP and trading partners have remained stable. The support team continues to be knowledgeable and responsive whenever assistance is needed, which gives us confidence in our daily operations. Review collected by and hosted on G2.com.

Overall, my experience has remained very positive. The main areas for improvement would be enhancing system performance during peak hours, providing more customizable reporting and dashboard options, and expanding self-service configuration capabilities. More proactive notifications about platform maintenance or service issues would also be helpful. These are relatively minor enhancements that would make an already strong platform even better. Review collected by and hosted on G2.com.

The people who have been working with us on the EDI projects have been very diligent and reliable. Their management has been a real added value, and both the testing and mapping processes have been fast, smooth, and easy to move through. Review collected by and hosted on G2.com.

The main challenge is that when someone is OOO, it can be hard to identify a backup, especially for the consultants who handle changes or provide technical support. Review collected by and hosted on G2.com.

For our biggest high stake accounts, I appreciate most the reliability, from early Monday mornings we have a clean comprehensive look at the previous weeks sales & inventory performance. With the major retail partners the EDI has the dependability solution we need. The interface is easy to use and we have access to a high volume of data which we can access fast. Also, the fact that we have a direct contact at SPS if there are any queries. Review collected by and hosted on G2.com.

The ability to easily experiment with reports and visualisations within SPS, although this may be a training issue for me as I've no doubt that these tools exist. Also sometimes we do get a data discrepancy, it can be challenging to identify. Review collected by and hosted on G2.com.

I love the convenience of accurate data entry instead of manual entry. SPS Commerce Fulfillment EDI records are sent in a timely manner between our trading partners. Any specific trading partner requirement e.g. catalog, relationships are all updated within SPS Commerce. I love that everything is handled systematically instead of through manual correspondence or entry. It saves my team time and saves the company money, and transactions get processed in a timely manner. Customer service is excellent when I reach out for support; the technical teams are knowledgeable, efficient, and a pleasure to work with. I have had no issues with the ERP integration, and setup was very easy and smooth. Review collected by and hosted on G2.com.

I do not have any dislikes. Review collected by and hosted on G2.com.

EDI is not an easy language to navigate, but because SPS is so widely used, there's many resources available to answer any questions we have. Their support team is timely in my experience and decently versed in Retailer compliance. SPS is fairly easy to integrate with external softwares. The UI could be a bit more user friendly for first time users but once you understand how EDI works, the UI makes a lot of sense. I like that they've implemented an AI chat for quick questions. It's helped speed up troubleshooting significantly. So far, it's given me accurate answers which I appreciate. Review collected by and hosted on G2.com.

I wish the UI was more user friendly. For people just getting into EDI, the process can be daunting. Review collected by and hosted on G2.com.

SPS Commerce provides a comprehensive solution for managing EDI transactions, ensuring seamless integration and efficient order processing. The platform's automation capabilities reduce manual intervention, allowing businesses to focus on strategic growth. Review collected by and hosted on G2.com.

What I like best about SPS Commerce Fulfillment EDI is its reliability and ease of use. It helps streamline our orders and fulfillment processes, reduces manual work through the automation process, and makes it easier to manage EDI transactions. The support staff is also available anytime whenever we face any issues using SPS Commerce. Review collected by and hosted on G2.com.

It has made invoicing so much easier. I can reach someone anytime I need assistance, and it was very easy to learn how to use SPS Commerce Fulfillment. Their training classes helped me a lot, and made the whole process feel much more manageable. I feel the pricing is in line with its value. Review collected by and hosted on G2.com.

The original onboarding took longer than we would have liked.

We use QB Enterprise for our accounting, and SPS integrates with our company so customer orders can flow from SPS into QB Enterprise. I invoice customers through QB Enterprise, and then our invoices go from QB to SPS and on to the customer, which saves me a lot of time.

If a customer order fails to drop into QB, I receive an email from SPS letting me know there’s an issue with that order. The email gives me the option to go directly to the order in SPS, see what’s wrong, and correct it.

We track our inventory on an “each” basis, but a few of our customers will only accept invoicing by cases. SPS hasn’t been able to reliably convert the invoices we prepare in QB Enterprise from eaches to cases as the invoice goes back to SPS and then to the customer. Because of that, I have to invoice these customers twice—once in QB Enterprise and once through SPS fulfillment. It would be extremely helpful if SPS could update our QB integration to handle the each-to-case conversion so I only have to invoice once.

There are also times when I am invoicing through SPS Fulfillment that it starts buffering and continues longer than I like. Review collected by and hosted on G2.com.

I like that the orders come in through SPS, but I don't like the restrictions that some customers have on how their acknowledgements and asn's are to be submitted. Review collected by and hosted on G2.com.

I don't like the difficulty in navigating around to submit acknowledgements and asn's sometimes. When I have multiple reasons for submitting changes to the original order, the system doesn't have a one "size" fits all response. It seems it only wants one response or another. I can't seem to figure out how to multiples. Like if I need to acknowledge with a change to price and a requested ship/due date, I can't seem to figure out how to acknowledge for both. Review collected by and hosted on G2.com.