SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization. With its centralized ticketing system, SP HelpDesk provides a single platform to manage IT requests, service tickets, and issue resolution workflows, ensuring faster response times, greater transparency, and improved user satisfaction. By leveraging your existing Microsoft 365 tenant, SP HelpDesk eliminates the need for standalone SaaS products, reducing costs and improving security. The SP HelpDesk solution allows users to easily submit and track tickets, while support teams can manage requests, prioritize tasks, and automate processes to improve efficiency. With real-time notifications, customizable workflows, and automated escalation rules, SP HelpDesk ensures that issues are resolved promptly and that no request goes unanswered. Seamlessly integrating with Teams, Outlook, and SharePoint, SP HelpDesk keeps employees and support teams connected, improving communication and accountability. With SP HelpDesk, organizations can transform their support operations, improving service delivery and increasing employee satisfaction—all within their familiar Microsoft 365 environment. Whether you're managing IT support, facilities requests, or HR inquiries, SP HelpDesk can be tailored to fit the unique needs of any department. Key Features of SP HelpDesk - Centralized Ticket Management: Provide employees with a single portal to submit and track service requests. Automated Workflows: Streamline ticket routing, approvals, and escalations to improve response times. Real-Time Notifications: Keep users informed with automatic updates via Outlook and Teams notifications. Customizable Forms: Create tailored request forms for different departments, such as IT, HR, or Facilities. Knowledge Base Integration: Empower employees to find answers to common issues with a built-in, searchable knowledge base. Self-Service Portal: Allow users to view ticket status, submit new requests, and access help resources from a centralized location. Reporting and Analytics: Gain insights into service performance with detailed reports and dashboards to track response times, ticket volumes, and resolutions. Seamless Microsoft 365 Integration: Utilize familiar tools like SharePoint, Teams, and Power Automate to manage and enhance helpdesk operations. Explore more: https://www.spmarketplace.com/sharepoint-helpdesk.html Or get in touch: https://www.cognitoforms.com/SPMarketplace/ProductInterestFormG2