--- title: SP IT Support Reviews meta_title: 'SP IT Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SP IT Support works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2025-06-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SP IT Support Reviews **Vendor:** SP Marketplace **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About SP IT Support SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization. With its centralized ticketing system, SP HelpDesk provides a single platform to manage IT requests, service tickets, and issue resolution workflows, ensuring faster response times, greater transparency, and improved user satisfaction. By leveraging your existing Microsoft 365 tenant, SP HelpDesk eliminates the need for standalone SaaS products, reducing costs and improving security. The SP HelpDesk solution allows users to easily submit and track tickets, while support teams can manage requests, prioritize tasks, and automate processes to improve efficiency. With real-time notifications, customizable workflows, and automated escalation rules, SP HelpDesk ensures that issues are resolved promptly and that no request goes unanswered. Seamlessly integrating with Teams, Outlook, and SharePoint, SP HelpDesk keeps employees and support teams connected, improving communication and accountability. With SP HelpDesk, organizations can transform their support operations, improving service delivery and increasing employee satisfaction—all within their familiar Microsoft 365 environment. Whether you're managing IT support, facilities requests, or HR inquiries, SP HelpDesk can be tailored to fit the unique needs of any department. Key Features of SP HelpDesk - Centralized Ticket Management: Provide employees with a single portal to submit and track service requests. Automated Workflows: Streamline ticket routing, approvals, and escalations to improve response times. Real-Time Notifications: Keep users informed with automatic updates via Outlook and Teams notifications. Customizable Forms: Create tailored request forms for different departments, such as IT, HR, or Facilities. Knowledge Base Integration: Empower employees to find answers to common issues with a built-in, searchable knowledge base. Self-Service Portal: Allow users to view ticket status, submit new requests, and access help resources from a centralized location. Reporting and Analytics: Gain insights into service performance with detailed reports and dashboards to track response times, ticket volumes, and resolutions. Seamless Microsoft 365 Integration: Utilize familiar tools like SharePoint, Teams, and Power Automate to manage and enhance helpdesk operations. Explore more: https://www.spmarketplace.com/sharepoint-helpdesk.html Or get in touch: https://www.cognitoforms.com/SPMarketplace/ProductInterestFormG2 ## SP IT Support Reviews ### 1. Complete solution for IT Support. **Rating:** 4.0/5.0 stars **Reviewed by:** Sushil H. | Lead System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about SP IT Support?** It's really helpful for all departments we can make many custom category here so we can analyze the output or distribute the logs as per our need. This is a perfect match easy to use and easy-to-manage tool. **What do you dislike about SP IT Support?** The dislike thing is that we can find peculiar things or keywords in log output and need to improve the User Interface of this application also add some category in inventory section. **Recommendations to others considering SP IT Support:** Keep improving UI. **What problems is SP IT Support solving and how is that benefiting you?** Not yet initiated any problem with this application. ## SP IT Support Discussions - [What is SP IT Support used for?](https://www.g2.com/discussions/what-is-sp-it-support-used-for) - [View SP IT Support pricing details and edition comparison](https://www.g2.com/products/sp-it-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+06%3A07%3A46+-0500&secure%5Bsession_id%5D=01e9fecd-4198-4df0-b298-d774886e48d2&secure%5Btoken%5D=511344db87f089e4c7247d38d2bdbf23702433af2b24d3b117390ee6c23ac1f7&format=llm_user) ## SP IT Support Features **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Reporting** - Dashboards - Time Tracking - Surveys **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SP IT Support Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,737 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews)