--- title: SolarWinds Service Desk Reviews meta_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 786 scale: '5' date_modified: '2026-08-05' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 786 ## About SolarWinds Service Desk Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. ## SolarWinds Service Desk Pros & Cons **What users like:** - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. (8 reviews) - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. (7 reviews) - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. (7 reviews) - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. (7 reviews) - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. (5 reviews) - Users appreciate the **customer satisfaction** of SolarWinds Service Desk, noting its ease of use and effective support. (4 reviews) - Customizability (4 reviews) - Users appreciate the **easy navigation and editing features** in incident management, enhancing ticket resolution and usability. (4 reviews) - Automation (3 reviews) - Configuration Ease (3 reviews) **What users dislike:** - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. (5 reviews) - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. (4 reviews) - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. (3 reviews) - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. (3 reviews) - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. (2 reviews) - Users find the **complexity** of SolarWinds Service Desk can be overwhelming for basic helpdesk needs, increasing costs. (2 reviews) - Complex Setup (2 reviews) - Users find SolarWinds Service Desk to be **quite expensive** compared to alternatives, questioning its cost-effectiveness. (2 reviews) - Users face **integration issues** with SolarWinds Service Desk, encountering limitations in customization and third-party connections. (2 reviews) - Users find that the **limited customization** options in SolarWinds Service Desk do not meet the diverse needs of large enterprises. (2 reviews) ## SolarWinds Service Desk Reviews ### 1. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Tal M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about SolarWinds Service Desk?** I have been using it for years to collect information and manage endpoints. Works great as it should. **What do you dislike about SolarWinds Service Desk?** There is nothing I dislike about this service. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** As I said, I'm using it for IT Asset management and tickets system. ### 2. Solarwinds Service Desk Usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about SolarWinds Service Desk?** Simplicity to use, the UI is not bloating and is clean **What do you dislike about SolarWinds Service Desk?** Maybe it's a little too simple, could use some better features and templates for ticket responses **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Mainly just use this for ticketing and it's good for that reason in our environment. **Official Response from Lauren Okruch:** > Thanks for the review! We are glad you enjoy the clean UI—keeping things simple and non-bloated is exactly what we aim for. I really want to help you solve that friction around ticket responses, because manual typing can definitely slow you down. We actually built two specific features to bridge that gap: Response Templates (available in our Advanced & Premier tiers) allow you to save pre-written standard replies. AI-Generated Responses (available in Premier) can instantly draft unique replies for you based on the ticket context. If you aren't seeing these options in your dashboard, it might just be a matter of which plan you are currently on. Please reach out to your account manager or our support team—we would love to review your setup and see how we can get these efficiency tools working for you! ### 3. SWSD works well is very intuitive and offers tight integration with many of our products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about SolarWinds Service Desk?** The tool is well thought out and has improved our helpdesk offering. Our technicians have better visibility of tickets and deadlines and the reports provides really useful insights which aids in decisionmaking. The support offered is excellent as well. **What do you dislike about SolarWinds Service Desk?** I think that the asset inventory piece could be better. It needs more customisation routes **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It is helping us to improve our servie desk offering ### 4. Service Desk has been a huge improvement coming from my last company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about SolarWinds Service Desk?** What I like best about Service Desk is the configuration aspect of it. Coming from a Jira shop, I have found the configurations in Service Desk to be alot more user friendly and allow for overall better workflows throughout the company. It is also very easy to implement into your environment and get rolling right out of the box. **What do you dislike about SolarWinds Service Desk?** After 10 months or so within Service Desk, I really cant name something that I dont like. I really love all Solar Winds products as we are now a Solar Winds shop all around. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It is now our asset management tracking system, PO tracking and also our ticketing software where us as IT can assist users by solving their issues or escalating to the appropriate teams/groups. ### 5. Good tool but could be great with a bit of improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy M. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about SolarWinds Service Desk?** It is straightforward and mostly easy to use. It has powerful asset management, and notifications. I love how it leverages M365 email connectivity for email. Good API's **What do you dislike about SolarWinds Service Desk?** It needs some improvements. As much as I like the asset tool, I feel like its missing information which would really make it better. I would like to see it have more Remote Machine management, and access tools and include more RMM type tooling internal like a NinjaONE, Pulseway, Datto, etc. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** We needed a helpdesk, and we acheived it, we needed asset management, and it gets us there, we wanted remote control of endpoints, and it can link to software which allows you to navigate. ### 6. Robust tools for service desk **Rating:** 4.5/5.0 stars **Reviewed by:** Kamal H. | Analytics Data Platform Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2024 **What do you like best about SolarWinds Service Desk?** I like that it has automatic ticket prioritizing by factor that it analyzed and time tracking that has time stamp how long it takes to work on the ticket. **What do you dislike about SolarWinds Service Desk?** Need improvement with accessing service desk features from mobile devices. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Generate IT incident ticket for every IT problem by users, help desk platform for any problem with IT, and create process workflow to efficiently solve incident ticket. ### 7. SolarWinds Service Desk is User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | IT Support Specialist, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about SolarWinds Service Desk?** SolarWinds Service Desk is extremely user friendly. Our staff are able to easily access the platform and very easily submit a ticket. We, in turn, are able to get them the help they need as soon as possible and assign it to the proper tech to help fix their problem. It's connected with Dameware Remote Everywhere also is extremely helpful as we have many remote devices that we service. Keeping track of assets is simple. Additionally, the ability to create our own tickets and put a process in for our techs to follow really helps minimize mistakes or missed steps and maximize time spent directly helping staff. **What do you dislike about SolarWinds Service Desk?** I wish that SolarWinds Service Desk had more options for automations, such as automatically attaching a related asset when someone submits a ticket. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds is helping us solve the problem of staff submitting tickets. We had a lot of issues formerly with staff finding the platform difficult to use and not user friendly. When we switched to SolarWinds Help Desk, it was so user friendly that staff who had never submitted a ticket before easily submitted one for the first time. It helps us solve staff's tech issues faster too this way. ### 8. SolarWinds Service Desk for your ITSM needs **Rating:** 4.5/5.0 stars **Reviewed by:** Atul K. | Vice President and Global Head, Consulting and Digital Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about SolarWinds Service Desk?** SImplified interface for ITSM processes for incident mgmt, request mgmtt. Easy navigation for end users. **What do you dislike about SolarWinds Service Desk?** Large Enterprises have more needs on features, customizations and third-party integrations in terms of plug-ins. There are limitations. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Simple and easy to use interface for incident mgmtt and request mgmtt from end users. The ITSM tool required less training for users and support agents, and is quite intuitive. ### 9. SolarWinds Service Desk Review form Zoho **Rating:** 4.5/5.0 stars **Reviewed by:** john g. | Software Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2024 **What do you like best about SolarWinds Service Desk?** This tool is very customizable , and it has user freindly interface combined with nice functionality.it helps to tailor workflows and processs for the needs in our company ,also it is used to managing our it assets **What do you dislike about SolarWinds Service Desk?** The platform is not cost effective compared to its alternatives **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Reducing manual works by automating via this , So we can save time in this task ### 10. Intuitive Program **Rating:** 5.0/5.0 stars **Reviewed by:** Andi H. | IT Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about SolarWinds Service Desk?** I love the detail in the inventory aspect! **What do you dislike about SolarWinds Service Desk?** It is a little more complex than I was wanting but that's not always a bad thing. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It is helping us not only keep better track of our assets, it also helps track our problem areas for quicker resolutions. ### 11. Good product if you take the time to set it up right. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle M. | Systems and Networking Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about SolarWinds Service Desk?** Upside is you have a place for a "paper trail". **What do you dislike about SolarWinds Service Desk?** The SLA breach logic - if a ticket is close to breaching and then gets assigned to another technician, the "new" technician gets dinged for the SLA. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Ticketing ### 12. Best monitoring tool and service desk platform **Rating:** 3.5/5.0 stars **Reviewed by:** Khushal M. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SolarWinds Service Desk?** It helps us to provide proper update to end user with in ticket... So user also know what is the status of ticket. **What do you dislike about SolarWinds Service Desk?** Dashboard should be easy to handle and view **What problems is SolarWinds Service Desk solving and how is that benefiting you?** If any kind of changes want to do within solarwind service desk they can help very well ### 13. Solarwinds Service Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Elie Z. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about SolarWinds Service Desk?** linked to the inventory with computers and user accounts **What do you dislike about SolarWinds Service Desk?** need som inprovments on the knowledge base documents **What problems is SolarWinds Service Desk solving and how is that benefiting you?** have an updated and live inventory ### 14. Useful and intuitive IT support platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SolarWinds Service Desk?** - Easy of implementation - Technical & customer support - Number of features - Smartphone APP - Detailed dashboard availability **What do you dislike about SolarWinds Service Desk?** - Few possibiliy for notification's layour customization and portal (images, buttons, company brand...) - Service Request workflow not so non-flexible - Non-consolidated Power BI integration: Incidents, service requests, changes,...statistics should be available since months for a a global IT vendor - SLA not so flexible in the scope definition - Lack of dedicating consulting service for integration projects with third parties - Lack of custom form creation - Analytics: only one graph for each report - Possible (maybe out of scope) improvement for consulting service about ITIL (KPI's definition, suggested automated rule, workflows or SLA based on other customers which might be a good starting point for new and consolidate customers which don't have to built everything from skratch **What problems is SolarWinds Service Desk solving and how is that benefiting you?** My company came from an on-prem and outdated concept of IT ticketing platform and I had the commitment to switch to a cloud and updated ITSM solution with ITIL foundamentals. Since June 2023, month of the rollutu in production for our 3 main global IT & Digitalization teams, we're using this tool to manage Indicents. My goal would be to implement also the Service Request and Change management modules during 2024. The platform allow to me and my managers to have better insights about different KPIs that were not monitored previously. ### 15. 3+ Years of SWSD **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about SolarWinds Service Desk?** The design, GUI, layout, and interaction for non-tech users. **What do you dislike about SolarWinds Service Desk?** Dynamic forms, dynamic processes, CMDB,email dropboxes for tickets could use some work as well. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Generak incident ticketing, a requirement for any IT dept ### 16. service desk **Rating:** 4.0/5.0 stars **Reviewed by:** Mohanad M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SolarWinds Service Desk?** It includes everything, but the things I liked most are: - Asset System is easy and simple - Chat - The report - The possibility of doing it from the mobile application - Procurement Tools **What do you dislike about SolarWinds Service Desk?** I wanted it to be integrated with DameWare Remote Support. It will make everything easier for your help desk and technical support. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Firstly, it helps me communicate with the customer smoothly and strongly. It helps me analyze problems through reports and helps me with inventory by collecting all the company's assets. He helps me with purchases and monitors my warehouse. ### 17. best serives desk **Rating:** 4.5/5.0 stars **Reviewed by:** alaa e. | infrastructure Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SolarWinds Service Desk?** Ease of use for users and admins and Easy to integrate with domain control The presence of chat to communicate between the user and the admins **What do you dislike about SolarWinds Service Desk?** I did not like the Asset System very much. I think it needs a lot of development **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Analyzing problems and identifying previous problems with the user. Communication between the user and it admin. Collecting assets for the company ### 18. SolarWinds Service Desk - Reinvent your helpdesk experience with with cutting edge technology **Rating:** 5.0/5.0 stars **Reviewed by:** Madhawa T. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SolarWinds Service Desk?** User-friendly interface and vast automation options are offered with GUI. **What do you dislike about SolarWinds Service Desk?** Feature requests take a long time to implement **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Highly scalable cloud based solutions made me delighted about the product. It has increased the efficiency of the organization vastly. ### 19. Reliable and Easy to use Service Desk Tool **Rating:** 4.5/5.0 stars **Reviewed by:** N G. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about SolarWinds Service Desk?** Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common issues. Multiple options for ticketing and assets managements **What do you dislike about SolarWinds Service Desk?** Price point is higher compared to few other available ticketing tool. Dashboard needs a revamp. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Solarwinds Help Desk is a efficient ticketing and assets management tool for mid size and large business. ### 20. Review for Solarwinds help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Sana A. | Product Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about SolarWinds Service Desk?** Best product for raising tickets at low cost. **What do you dislike about SolarWinds Service Desk?** There is nothing as such to dislike about this product **What problems is SolarWinds Service Desk solving and how is that benefiting you?** As the workflow is automated , it helps the work done easily and efficiently ### 21. Strategies for Achieving Exponential Growth in IT Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad U. | Technical Support Engineer ( Zong | Paymax ), Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about SolarWinds Service Desk?** Quickly respone, best assurance quality and good health checks. **What do you dislike about SolarWinds Service Desk?** Every think is good, i think no downsides of related products. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** SolarWinds is a comprehensive IT management and monitoring solution that helps businesses achieve the best performance, health, and security for their IT infrastructure. It offers tools for monitoring network devices, servers, applications, conducting health checks, and detecting security threats. SolarWinds provides alerting, automation, and reporting features, ensuring rapid response to issues and data-driven decision-making. It's scalable for businesses of all sizes and includes a supportive user community and customer support, making it a valuable resource for optimizing IT solutions and ensuring growth and security. ### 22. Reliable and user friendly interface experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds Service Desk?** How easy it is to use and the different features it offers **What do you dislike about SolarWinds Service Desk?** Not sure if it's for everyone but when copying and pasting multiple pictures it doesn't work on the comment section of a ticket. I have to copy one by one and becomes time consuming when creating solutions **What problems is SolarWinds Service Desk solving and how is that benefiting you?** The solutions tab for users to be able to resolve issues on their own cuts back on the time we have to spend helping them ### 23. Simple and configurable incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Diego L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about SolarWinds Service Desk?** The configuration is very simple and powerful. You can register your categories and types of incidents, configure the way in which users can enter the incidents (email, web form, opened by the technicians themselves), define the status of the incidents, integrate everything with your email server and with your active directory. **What do you dislike about SolarWinds Service Desk?** I miss that it is not officially translated into Spanish. Fortunately I found a translation on the Solarwinds forums. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Prevent support requests from coming to us via e-mail, telephone or hallway conversations. It allows us to have a single point of entry for incidents and support requests. It also allows us to generate reports of time spent per project, per department or per technician. ### 24. SolarWinds IT Help Desk review **Rating:** 3.0/5.0 stars **Reviewed by:** Alex R. | SVP, International Finance Leader, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about SolarWinds Service Desk?** Automated and cost efficient servicing. More efficient than using manual resources. **What do you dislike about SolarWinds Service Desk?** Not always accurate. Need to make sure rules are clearly defined. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Provides automated help desk instead of relying on humans. ### 25. The service was quick and straight to the point, necessary questions and answers provided. **Rating:** 4.0/5.0 stars **Reviewed by:** Alaa S. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about SolarWinds Service Desk?** Efficiency and the practicality behind the solarwinds service desk. **What do you dislike about SolarWinds Service Desk?** Dashboards might be tricky and might make you lost if you are still a beginner. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Managing customer inquiries and requests: SolarWinds Service Desk allows organizations to track and manage customer inquiries, requests, and issues through a central platform, helping to streamline the support process and improve customer satisfaction. Improving collaboration and communication: SolarWinds Service Desk provides tools for collaboration and communication between support teams and customers, helping to improve the efficiency and effectiveness of the support process. Automating and streamlining support processes: SolarWinds Service Desk includes features such as automated workflows and self-service portals that can help to automate and streamline support processes, freeing up support staff to focus on more complex issues. Improving customer satisfaction: By providing a central platform for managing customer inquiries, requests, and issues, SolarWinds Service Desk can help organizations improve customer satisfaction by providing timely and effective support. ### 26. Solarwind service desk is very powerful IT service management tool. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SolarWinds Service Desk?** Solarwind service desk is a powerful ticketing tool to help organization to automate and streamline their IT service management. Some of the best features of Solarwind are service catalogue, self service portal, knowledge base documentation for common issues. It can be integrated with NPM and many more server monitoring applications and tools . **What do you dislike about SolarWinds Service Desk?** As it is a cloud based solution there may be a risk of security breach. And it is quite complicated. Otherwise it is very powerful tool for large organisations. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Solarwinds is very much powerful tool. You can integrate many Solarwinds applications and third party applications with it like NPM, Orion, Ocean and many more. ### 27. SolarWind Service Desk Review **Rating:** 2.5/5.0 stars **Reviewed by:** Ron L. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SolarWinds Service Desk?** The first of its kind in ticketing system for Service Desk/Help Desk. It allowed for IT techs to create detailed tickets for the end user. Each field had its own purpose **What do you dislike about SolarWinds Service Desk?** SolarWinds application did not have a lot of features for the end user to create their own ticket. This prevented self service in the past which is why we switched over to JIRA on-prem. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It has been a while since I've used the service desk ticketing system. I believe their service has improved greatly and is a great competitor to JIRA and their whole suite. ### 28. Lacking in comparison to the old version of Web Help Desk **Rating:** 0.0/5.0 stars **Reviewed by:** Dale H. | IT Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SolarWinds Service Desk?** Cloud hosted, less hassle to maintain, meaning more time spent doing other things. Honestly, there is nothing that stands out above other options for service desk managment in my opinion. It does what it is advertised as, but doesn't so it well. **What do you dislike about SolarWinds Service Desk?** The flexibility and funcitonality is far from what the Web Help Desk system offered. That was a much superior product. Simple things like automatic warranty update don't work, not even talking about pulling via API from vendor. Just if a manual date is set, once it goes past the date it doesn't set status as 'Out of Warranty'. Has lots of quirks and just not a poslished as WHD. The UI is clunky and not the best to navigate, and overall just seems slow. Confusing processes, can't combine requests, can't make ad-hoc changes to processes once started. I'd very much like to see a cloud version of Web Help Desk rather than a rebranded aquired platform. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Honestly, I can't recommend Service Desk in it's current state. I'd be more likely to recommend the older Web Help Desk option if that is still available. Or even look at other vendor options. Benefits are not really any different from other similar options from other vendors. Doesn't stand out. I'd be very interested to see how other people rate Service Desk and how it has improved the workflows. When updates are rolled out it regularly reverts settings on our instance. Updates have broken features that were critical to our processes and take months to fix the previously functioning features. Honestly, there is very little thought or care given by the Service Desk team to their users or their customers. ### 29. Simple tool, focused on what's important and it does the job! **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen P. | Senior Director, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SolarWinds Service Desk?** It's a classic incident management tool, intuitive and easy to adopt both for the IT staff and end users. It does everything we need to do, and it doesn't have a million bells and whistles which distract us and we'll never use. **What do you dislike about SolarWinds Service Desk?** I wish there were more layouts to look at incidents or changes, e.g. tile format. Currently, only a list format is available. Also, I wish there were more widgets available for dashboards. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** We use SWSD for IT incident tracking, change management, approvals for new software purchases. It is keeping the IT team organized and users can check the status of their requests. Plus, a big benefit, our auditors love it. ### 30. SolarWinds Service Desk - Robust Service Management Solution for everyday IT Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about SolarWinds Service Desk?** Easy to use and intuitive interface. Option to fully customize based upon customer needs. Offers a way for dashboard configuration so that everything can be looked at in one place. Ability to track customer satisfaction. Fully integrated with Microsoft outlook for ticket notification. We use it for our incident administration and asset tracking. **What do you dislike about SolarWinds Service Desk?** The system is excellent. Wish it had better integration with other solutions for more advanced needs (e.g., Beyond Trust product integration or advanced reporting). **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Since its implementation, it has dramatically increased our efficiency, incidents, and asset tracking. IT department now has better insight and collaboration. We also have options to post solutions so that customers can troubleshoot the problems before escalating to members of Tier-1 support ### 31. Solar Winds Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas F. | Tech Services Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about SolarWinds Service Desk?** Multiple options for ticketing, help desk, solutions, and granular inventory management. **What do you dislike about SolarWinds Service Desk?** Graphical user interface could use some updating, but I'm overall pleased with their product. Perhaps some Slack integration may help. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Centralized incident management across multiple departments, not just IT. ### 32. The Villages Health Review of Solar Winds Service Desk **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | IT Business Applications Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SolarWinds Service Desk?** Flexible tool that will allow us to not only track our serivice requests but also use in other departments. We have a full featured API that gives us the ability to enhance the product to do things it wasn't intendd to do. **What do you dislike about SolarWinds Service Desk?** No number functions built into the logic or number handling capabilities at all. Would also have like to have seen something that enforces patterns like phone numbers or email address structures **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Solar Winds Service desk is allowing us to communicate with our users effectively, by tracking service requests, enhancing communications with our users and getting thier feedback on how well we are providing our service. ### 33. Amazing Network Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** wajahat s. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about SolarWinds Service Desk?** it is an amazing product for monitoring and provides us with 100% authentic data, I recommend deploying solar wind in every company. **What do you dislike about SolarWinds Service Desk?** i think the price point of yours its a bit higher rather than other NMS tools. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** its resolved many outages and alerted the system to provide us with timely escalation. ### 34. Solarwinds service desk review by Ahmad Edrees Mumand **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad Edrees M. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about SolarWinds Service Desk?** The best thing is issues are already categorised which help to look up for the issues and find solutions for it. **What do you dislike about SolarWinds Service Desk?** The DB is low in storage as it's used by default free DB. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Service desk points out the well known problems and provides solutions for it. ### 35. SolarWinds Service Desk is an awesome software. So grate to SD team. **Rating:** 3.5/5.0 stars **Reviewed by:** Yan Naing M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about SolarWinds Service Desk?** It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. **What do you dislike about SolarWinds Service Desk?** The cost is quite high than other competitors. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Easy ticket assignment. Help ITIL approaching to meet our organisation SLA/OLA. ### 36. Simple quick and does the job in no time **Rating:** 4.0/5.0 stars **Reviewed by:** S S H V. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about SolarWinds Service Desk?** Easy to manage the tickets with simple gui. Easy to integrate use and generate reports **What do you dislike about SolarWinds Service Desk?** Bit of costly compared with other NMS tools **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Straightly point where the issues and provide solutions. Help for users to do the job in an efficient way ### 37. One tool for all your Monitoring Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Adarsh P. | Database Administrator II, Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about SolarWinds Service Desk?** Understandable and Simple UI. Easy Integration Good Customer Support **What do you dislike about SolarWinds Service Desk?** There is nothing to dislike about Solar Winds. It is the most efficient monitoring tool that I have ever used. **Recommendations to others considering SolarWinds Service Desk:** If you are considering any tools for monitoring solutions, Solar Winds can be the best fit. After you've used Solar Winds, all other tools feel inefficient. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** All the IT's monitoring and Alerting solutions are made easy with Data performance Analyser in Solar winds. Adding/Setting the server up for monitoring is made easy with just a few clicks. DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency. ### 38. help for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Rivel G. | Network Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about SolarWinds Service Desk?** A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value **What do you dislike about SolarWinds Service Desk?** for user guide documents so hard to get it **What problems is SolarWinds Service Desk solving and how is that benefiting you?** ya SolarWinds Service Desk benefit me ### 39. Very Detialed **Rating:** 4.0/5.0 stars **Reviewed by:** tahir k. | service desk enigneer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about SolarWinds Service Desk?** Very good having excellent UI and with focus task based , where teams can view **What do you dislike about SolarWinds Service Desk?** nothing , its good i think all functions are available and working fine **What problems is SolarWinds Service Desk solving and how is that benefiting you?** its helping in tasks and escalation and follow up ### 40. Its very good I used **Rating:** 4.5/5.0 stars **Reviewed by:** RIJWAN S. | Oracle Application Database Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about SolarWinds Service Desk?** Problem solving , well exprienced and ut is very userfrendly **What do you dislike about SolarWinds Service Desk?** Nothing is there for dislike, dashboard need to upgrade **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Problem solving is very good and it will benefit us for quick solution ### 41. Better than most **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about SolarWinds Service Desk?** It's easy to find the tickets I'm looking for, which was always an issue with the products we used previously. SAML sign in, Teams bot, and automatic email ticket creation are all nice features as well. **What do you dislike about SolarWinds Service Desk?** Their scanners and agents put devices in categories that make no sense. Device is scanned and comes back as Device Type: Printer, but it's put into "Networked Devices" instead of "Printers". These categories seem arbitrary, and where the devices show up seems completely random. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It's just a much better way of tracking tickets and projects than what we were doing before. Service Catalog items make setting up ticket "templates" rather easy, so things are more uniform. ### 42. Detail info **Rating:** 3.5/5.0 stars **Reviewed by:** Tahir K. | IT Infrastructure Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about SolarWinds Service Desk?** Precise and clear view text .. your team can update any task **What do you dislike about SolarWinds Service Desk?** Nothing all.is perfect.. best app i cant find any other software **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Follow up with team focusing on task ### 43. Its good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinandan C. | Sr engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about SolarWinds Service Desk?** Monitoring and detailed report extraction. **What do you dislike about SolarWinds Service Desk?** Nothing specific, but still try the console better view. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** BAU show runs mostly on Solarwinds ### 44. SolarWinds is an amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Zander T. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SolarWinds Service Desk?** a fantastic ticket reporting software as well as a great computer monitoring integration method. **What do you dislike about SolarWinds Service Desk?** The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It helps our end users report problems to us so we can help them faster! ### 45. Concise and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about SolarWinds Service Desk?** Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk. **What do you dislike about SolarWinds Service Desk?** There are more likes than dislikes in this software. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It enables support staff to better manage workflow. ### 46. Ideal tool for service management **Rating:** 4.0/5.0 stars **Reviewed by:** Aswin K. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about SolarWinds Service Desk?** It has the keynote of Api integration with all other third party vendors sucklike OKTA,IGNIO and other monitoring tools. SLA matrix has all the keen features for an organization which is also easy to setup and loads of customization can be done. **What do you dislike about SolarWinds Service Desk?** When ever a person is updating a ticket it doesn't show the user that ticket is being updated. Search engine needs to emphasized and also doesn't provide slack binding. The page hang backs in the dynamic page refresh. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Service desk is mainly used for alert to incident creation automatically with help of integration and reduces the manual effort. Custom dashboard helps to view the trend of the tickets like incident, request, change and problems in weekly , monthly and yearly basis and helps to do analysis ### 47. Efficient and Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SolarWinds Service Desk?** Being able to quickly attach solutions to tickets speeds up our process and streamlines responses **What do you dislike about SolarWinds Service Desk?** Sometimes reporting freezes up and have to wait a few minutes to try again. It's a little annoyance, but at the rate we run reports it's not too inconvenient **What problems is SolarWinds Service Desk solving and how is that benefiting you?** It's improving our helpdesk by organizing issues and improving SLAs. It helps us track tickets to see if we have enough techs to avoid over working them ### 48. SolarWinds is an excellent help desk solution **Rating:** 4.5/5.0 stars **Reviewed by:** Umar H. | Head Of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about SolarWinds Service Desk?** The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes. Also, it has many options which cover most of our requirements. **What do you dislike about SolarWinds Service Desk?** Like every other solution, there are some cons too, while there few things that need improvement I would like to say that Technical support and releases are not particularly reliable. **Recommendations to others considering SolarWinds Service Desk:** Review the requirements carefully before going with this solution. It is a very good solution that allows scalability. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** With the ever-growing team, managing daily activities was very difficult. Small things like asset management and tickets management became very easy using the solar winds solution. ### 49. Incorrect Translation to spanish **Rating:** 3.0/5.0 stars **Reviewed by:** Alexis C. | Infrastructure Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about SolarWinds Service Desk?** Easy yo use to admins, requester and task users. Notifications via mail for comments. **What do you dislike about SolarWinds Service Desk?** Incomplete features to my actual suscription **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Improve our time to response our clientes ### 50. Product is very user friendly and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SolarWinds Service Desk?** The ability to utilize the platform across multiple disciplines in our Organization. The Software has solved workflow issues in Accounting, Data Analytics, HR and IT. **What do you dislike about SolarWinds Service Desk?** The System doesn't have any monitoring tools and the built-in remote tools trial never worked and this function is still not available for us to use within the Software.. **What problems is SolarWinds Service Desk solving and how is that benefiting you?** Remote support tool needs to be easier to setup and use. ## SolarWinds Service Desk Discussions - [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) - 1 comment, 1 upvote - [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) - 1 comment, 1 upvote - [View SolarWinds Service Desk pricing details and edition comparison](https://www.g2.com/products/solarwinds-service-desk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+19%3A08%3A04+-0500&secure%5Bsession_id%5D=b2050c68-4cea-477b-a648-b78fb01eb4c2&secure%5Btoken%5D=ca244515fa389be3f757850022176aed6db3875c42688dffa690fec27f978b51&format=llm_user) ## SolarWinds Service Desk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [API](https://www.g2.com/products/api/reviews) - [Automox](https://www.g2.com/products/automox/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google Analytics 360](https://www.g2.com/products/google-analytics-360/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure Services](https://www.g2.com/products/microsoft-azure-services/reviews) - [Microsoft Entra External ID](https://www.g2.com/products/microsoft-entra-external-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) - [TeamViewer ONE](https://www.g2.com/products/teamviewer-one/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## SolarWinds Service Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Third-Party Integrations **Agentic AI - Incident Management** - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top SolarWinds Service Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,821 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews)