Sobot Nexus Reviews & Product Details

Team Task Allocation and man hours spent is well managed. Review collected by and hosted on G2.com.

Would love to see Sobot's Infographics, which are a step above the dynamic charts Review collected by and hosted on G2.com.

The things I like best about Sobot Omnichannel Suite is the seamless navigation and interface. Review collected by and hosted on G2.com.

None, it really well thought out and easy to use. Review collected by and hosted on G2.com.

Sobot meets all our customer needs at all points of contact, further helping our communication even during hours of Inactivity Review collected by and hosted on G2.com.

Nothing as Sobot is an Innovative and Modern platform Review collected by and hosted on G2.com.

I'm really impressed with Sobot's service. No matter what question we ask, we always get a rapid response and solutions, it's absolutely beyond my expectation. Review collected by and hosted on G2.com.

I think it's pricey for me. It would be great if Sobot gives more discounts. Review collected by and hosted on G2.com.

We have been working with sobot omnichannel suite and their service has been nothing short of exceptional. They provide highly adaptable platform that empowers our company to connect deeply and efficiently with our customers. Their innovative solution and attention to detail have transformed how we engaged with our audience, streamlining processes and fostering stronger relationships Review collected by and hosted on G2.com.

While the platform offers great value, it can a bit pricey for smaller businesses Review collected by and hosted on G2.com.

1. Sobot has given us a collection of voice lines and phone numbers, making it easy for us to use.

2. Sobot's products have been well received by our telemarketing team. Their products, equipped with features like task management and dialing strategy customization have greatly assisted our team leader and agents in carrying out their tasks.

3. Sobot team has always actively communicated with us to offer timely service and take our success as a top priority. Review collected by and hosted on G2.com.

The connection rate was not so good at the very beginning, but through the optimization of calling strategy and line switching, it has been improved very quickly. Review collected by and hosted on G2.com.

I love Sobot because of how it smoothly integrates with both our website and Whatsapp, creating a seamless communication experience for our clients and prospects. It also allows us to centralize the conversations on multiple platforms into one manageable dashboard Review collected by and hosted on G2.com.

However for small businesses, the price is a bit high. It would be better if it is more affordable Review collected by and hosted on G2.com.

Firstly, their chatbot can meet our requirement of chatting with customers anytime from any channels. Normally many customers come for simple & repetitive questions, and with the deployment of an AI chatbot, our agents now can focus on more complex and important tasks. Secondly, the entire service from sobot team is good. When we don't have a knowledgebase for chatbot to run, they taught how to utilize our accumulated materials and how sobot AI feature can help build the knowledgebase from scratch. Every time we ask anything, they can always get back to us very soon, that's truly an additional surprise. Review collected by and hosted on G2.com.

For one-round conversation it works pretty well. But when it comes to multiple rounds interaction, especially sometimes mixed with dialect, it seems confused sometimes and couldn't figure out the problem independently and requires help from human agent. Review collected by and hosted on G2.com.

Sobot omnichannel suite emphasis on providing a unified and efficient customer service solution through intelligent integration and omnichannel capabilities. it skillfully combines live chat, ticketing, voice call solution, and WhatsApp API under a single platform, which significantly improves the productivity of customer service teams and elevates customer satisfaction levels. it helps us to offer a wholistic customer user journey and experience for our clients. Review collected by and hosted on G2.com.

We found it a little bit complicated to use at the start. It will be better if there are more guidance or videos for us to follow. Review collected by and hosted on G2.com.

We have used Sobot for both inbound and outbound activities. As a FI, we handle a relatively high volume of inquiries daily through emails/voice calls, and we have the need to record all the calls for checking/training/inspection purposes, including emails. Sobot stores all the records without any extra charges, making the overall cost easy to manage and transparent. Review collected by and hosted on G2.com.

The setup is not that easy as we need some customization to suit our needs. So we waited a bit long and it indeed took much effort to set up. With that being solved, we already use the system very well. Review collected by and hosted on G2.com.