SnapHelp is a secure, web-based application designed to streamline communication between customers and service providers without the need for app downloads. It offers an engaging platform that enhances customer service interactions by providing real-time updates and facilitating efficient issue resolution. Key Features and Functionality: - Video Assist: Enables remote issue resolution through video collaboration, reducing the need for on-site visits. - Self-Service Appointment Booking: Allows customers to schedule and manage service appointments independently. - Multi-Channel Communication: Supports interactions via SMS, WhatsApp, and voice calls, ensuring seamless communication. - Real-Time Notifications: Keeps customers informed with timely updates on service requests and technician arrival times. - Geolocation Tracking: Provides visibility into technician locations and estimated arrival times, enhancing transparency. Primary Value and User Solutions: SnapHelp addresses common challenges in field service management by simplifying the ticket creation process, connecting all stakeholders through a unified experience, and leveraging AI-powered tools for efficient scheduling and remote issue resolution. This leads to increased first-call resolution rates, reduced operational costs, and improved customer satisfaction.