# Smokeball's Account Executives Deliberately Mislead Clients To Get Them To Sign Into Higher Tiers.

I like Smokeball’s desktop app and that it can generate nice bills. But I’ve had a hard time changing the pay rate and getting it to stick across all matters. 

Recently, when my contract was up and I had to renew, I was able to get the BOOST version for free through my bar association. The salesperson told me that if I upgrade one level to BOOST, that I would be able to continue using their desktop app because I really like it. I was charged $69/month only if I paid in full up front. So I did. Today I was directed to re-enter my credentials into the app, which is when I learned that I cannot use the app in BOOST. That plan actually costs $219/month!! The sales executive was well aware of how I use the program (time keeping and billing only) and that I intended to drop down to the free version. She advised that I would lose access to the desktop app, and that the way to keep it was to use BOOST. So I paid $900 for nothing. Now she is unwilling to even pro-rate the fee and return the unused portion. I am willing to pay for my use, even if I wasn't really using it and provide 30 days notice. Sales executive is unwilling to work with me at all...or even take my call.

##### Post Metadata
- Posted at: 13 days ago
- Author title: Principal, Rosenthal Law LLC
- Net upvotes: 1



## Related Product
[Smokeball](https://www.g2.com/products/smokeball/reviews)

## Related Category
[Legal Case Management](https://www.g2.com/categories/legal-case-management)

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