SmartSurvey Reviews & Product Details

SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/

Seller

SmartSurvey

Discussions

SmartSurvey Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Nathan Scott

Pricing

Pricing provided by SmartSurvey.

Basic

Free

Advanced

£90.00

1 User Per Month

View More Pricing Information

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User Insights

Average based on 47 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Verified User in Government Relations

Small-Business (50 or fewer emp.)

12/1/2017

"use full to create the survey in needed to reach people online"

3.5/5

What do you like best about SmartSurvey?

fairly easy to use when creating the questionnaire Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

i dont like the fact that it doesn't tell me if someone has completed a questionnaire. Review collected by and hosted on G2.com.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

12/8/2017

"Thanks to Smart Survey"

4/5

What do you like best about SmartSurvey?

Ease of use and choice of question types Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

SS code not allowable on some sites Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

10/12/2017

"Great product for capturing feedback"

4.5/5

What do you like best about SmartSurvey?

Ease of use. Surveys can be set up very quickly Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

No dislikes at the moment. Have been able to do everything we need using the software. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

8/17/2017

"So easy to use."

5/5

What do you like best about SmartSurvey?

This software is easy to use and it looks very clean, After some years using a leading competitor's product this is a delight. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Nothing really - just getting used to where things are in a new piece of software. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

Just try it you won't be disappointed. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

Collecting present customers' feedback to monitor quality and need.

Surveying potential customers to understand and provide the service they require

Collecting end point data Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

3/6/2017

"Easy to use survey software with useful and simple results processing"

4.5/5

What do you like best about SmartSurvey?

I found creating the survey easy to use and intuitive. There were a large range of question types (multiple choice, single answer etc), allowing you to tailor the survye to your needs and keep it interesting for respondents. It was very easy to reorder and edit the survey before launching. Also very simple to make the survey go 'live' and to close it. The results can be exported as data, and there is easy analysis and easy filtering of results. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

I liked the product, and had no real complaints. Review collected by and hosted on G2.com.

Peter C.

Joint Founder & Director

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/21/2016

"Good solid product"

4/5

What do you like best about SmartSurvey?

Easy to use. Good support. Very functional and not too expensive. Good email engine. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Some of the export options could be better. Better short term access to some of the premium features Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

8/18/2016

"User Friendly Survey Software."

4.5/5

What do you like best about SmartSurvey?

User Friendly Interface makes setting up surveys from scratch very simple. Support is efficient and helpful. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Slight limitation on question types and would like same page skip logic, this doesn't take away from the products other features though. Review collected by and hosted on G2.com.