SmartSurvey Reviews & Product Details

SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/

Seller

SmartSurvey

Discussions

SmartSurvey Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Nathan Scott

Pricing

Pricing provided by SmartSurvey.

Basic

Free

Advanced

£90.00

1 User Per Month

View More Pricing Information

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User Insights

Average based on 47 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Verified User in Human Resources

Small-Business (50 or fewer emp.)

4/17/2023

"Great Survey Site, just one suggestion for improvement"

5/5

What do you like best about SmartSurvey?

I like that you can get a free account and can still get good detailed information in Word. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

I like the product, but I wish there were more types of stage pricing, like 250 responses cost. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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Thank you for taking the time to review SmartSurvey. We really value our customers input as we continually develop our product and features.

All of our plans allow you to set a maximum number of responses to your survey at which point, when reached the survey would close and not accept anymore responses.

If you would like to contact our support team via a ticket in your account, we will be only too pleased to guide you through how to do this.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/14/2023

"NHS Review of SmartSurvey"

5/5

What do you like best about SmartSurvey?

Very simple interface - particularly easy to use for non-technical staff. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

I'd like some more flexibility in terms of the structure of downloads. Difficult I realise, but often would be good to be able to import into databases for further analysis Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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We appreciate you reviewing SmartSurvey. We do receive feedback regarding the simple interface and I will ensure the feedback on the downloads is passed onto our product team.

We do have the option to export to SPSS which will allow customers to perform various statistical analysis and generate reports based on your survey data.

Katie N.

Principal Business Intelligence Officer.

Enterprise (> 1000 emp.)

11/1/2022

"Great service, great assistance and a easy to use software for clients and staff."

5/5

What do you like best about SmartSurvey?

I like the functionality. It is visually pleasing as well as intelligent. The email triggers are another amazing feature this works so well for NPS and other feedback surveys! Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

The only downside is how helpful the software is, so it keeps us busy! In terms of features, however, the only thing I would change, which I believe is being changed currently, is the ability to carry forward information to other areas of the survey. Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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Hi Katie, thanks for your review and feedback. We'll take this onboard as part of our planning for the future development of SmartSurvey's software!

Jon D.

Inside Sales Manager - North West Europe

Small-Business (50 or fewer emp.)

11/4/2022

"Easy way to drive Insights"

5/5

What do you like best about SmartSurvey?

We've been using the business plan to drive insights on our customers. I really like the ease with which you can create a survey. There are lots of different question types to choose from including the all important NPS question. I find the team helpful, accommodating and so quick to respond to any technical queries I have. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Really in-depth and detailed responses carried forward through the survey can sometimes be challenging, but tends to be some kind of 'workaround' I can apply. It would be good if there was a greater scope available. Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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Hey Jon, thanks for taking the time to review SmartSurvey and offer us some really strong feedback. We'll pass your comments onto the relevant teams in SmartSurvey.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

10/21/2022

"Brillant tool for all your Survey needs"

5/5

What do you like best about SmartSurvey?

There are so many tools in this system to customize your survey any way you want it; simple to create, modify, distribute the surveys, then gather and create detailed reports. If you are stuck, their friendly and clever customer service team is always there to help clients. No question too small, no task too difficult to resolve! Constantly exceed expectations. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Smart Survey ticked all the boxes. I am happy- my bosses are proper impressed with the results! Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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What a lovely review! Thank you so much for taking the time to write about us. I will ensure your feedback is passed onto the SmartSurvey team.

Lefteris I.

Public Relations Manager

Small-Business (50 or fewer emp.)

4/10/2023

"One of the best platforms for surveys I've used so far."

4.5/5

What do you like best about SmartSurvey?

The statistics and they way i shared the survey Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Working on statistics e.g cross combination Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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We're really pleased we're one of the best platforms for surveys you've used so far. I'll ensure your feedback is passed on internally and we look forward to continuing to support you. Thank you for taking the time to review us.

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/11/2022

"Smartsurvey - an invaluable tool!"

5/5

What do you like best about SmartSurvey?

Ability to tailor surveys for a variety of purposes such as internal staff 360 feedback, client feedback, online data collection forms, Christmas menu choices! Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

It has done all I have wanted it to do - so nothing comes to mind!! Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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Thank you for taking the time to review us. We really do appreciate your feedback and will pass it onto our team internally!

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

10/11/2022

"Great way to evaluate customers"

5/5

What do you like best about SmartSurvey?

The ease of building my survey, the weblink was customisable and the results clear and easy to understand. Being sent the PDF of a response as soon as it was submitted was invaluable, I am then able to access the account and export all my responses together if I want. Understanding my customers feedback really helped me grow my business. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Nothing really, the platform ticked all the boxes to enable me to understand what my customers particularly enjoyed about the booking process of their holidays, and the holidays themselves. Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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We're really pleased you took the time to review us, and also you could build your surveys and use other features with ease. Thank you for being a SmartSurvey customer and we look forward to supporting you and your business as you continue to grow!

abrahim a.

Manager

Mid-Market (51-1000 emp.)

10/11/2022

"used for two months to gather end user feedback"

4.5/5

What do you like best about SmartSurvey?

lots of different tools to use within the web app which creates a custom feel Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

some of the tools were slightly tricky to use, if there were simpler or how-to-guides it would make it more user friendly Review collected by and hosted on G2.com.

Response from Nathan Scott of SmartSurvey

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Thank you for your review and feedback Abrahim. We are constantly working on improving our how to guides to make them more user friendly, this includes the addition of video content as oppose to just text explanations. We look forward to supporting you further!

Arabella M.

Marketing Coordinator

Mid-Market (51-1000 emp.)

9/27/2021

"Collecting Business Business Data, Feedback From Clients and Handling Internal Surveys Now Easy"

4.5/5

What do you like best about SmartSurvey?

There is so much to envy about SmartSurvey. First, this software is well designed and has all the important features for a survey tool. The software offers an amazing UI, and all the features are within reach and easy to use and understand. In addition, I like the capabilities of this tool more so when it comes to designing survey forms, as it is easy to customize. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

With SmartSurvey, I have no complaints because it meets our needs. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

For purposes of business surveys, there is no better tool I have used than SmartSurvey. It offers what business needs and more and has been very instrumental to our business. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

With SmartSurvey, we never have to think of how hard it is to collect customer feedback or internal surveys because this software offers all we need and more, and it has been a flawless process. It is not only affordable but also effective. Review collected by and hosted on G2.com.