# SmartSolve Reviews **Vendor:** IQVIA **Category:** [Medical Quality Management Systems (QMS)](https://www.g2.com/categories/medical-qms) **Average Rating:** 4.4/5.0 **Total Reviews:** 4 ## About SmartSolve SmartSolve, Pilgrims powerful suite of quality management software solutions, is engineered for the Life Sciences. Delivered on a compliance-ready platform, SmartSolve provides closed-loop process integration unmatched in the market ## SmartSolve Reviews ### 1. Overall a robust sofware system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about SmartSolve?** Being able to organize and store all our training and SOP/work instructions in one place. Updating them with changes is much easier with SmartSolve **What do you dislike about SmartSolve?** It could get a bit more user friendly at times. Not super intuitive. **Recommendations to others considering SmartSolve:** Great company to work with and it also has many modules that can be used for all parts of an organization. We plan on adding more modules as we go and gain experience with the software. **What problems is SmartSolve solving and how is that benefiting you?** Training documentation. SOP/Work instruction database. Non-conform, CAPA, Complaints, We have realized that by having these more accessible to all users we are seeing a greater accuracy in our work instructions. ### 2. Best eQMS solution **Rating:** 4.0/5.0 stars **Reviewed by:** NITIN G. | Principal Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about SmartSolve?** Help in proper maintanence and tracking of complaints, CAPA, NC, devitations, inspection reports etc. Its very easy to use and we use it on a daily basis. It can be integrated easily with other tools **What do you dislike about SmartSolve?** Slow speed, asset management is very tricy and cumbersome, customer support is very basic **What problems is SmartSolve solving and how is that benefiting you?** Complaint hadling, CAPA tracking, NCs managements, Inspection and audit reports management ### 3. Best enterprise quality management software **Rating:** 5.0/5.0 stars **Reviewed by:** Ajit S. | Senior MDR, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about SmartSolve?** integration with other platforms, customization as per requirement, Easy reporting, customized dashboard, role management, single sign-on **What do you dislike about SmartSolve?** nothing to dislike very much but customer service is not very prompt in resolving the issue **What problems is SmartSolve solving and how is that benefiting you?** we were looking for a solution for analysing our customer complaints and conduction corrective and preventive actions against them ### 4. Use SmartSolve !!! **Rating:** 4.0/5.0 stars **Reviewed by:** Carlota H. | Trabajador, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about SmartSolve?** The archive administration endorsement process has absolutely expanded efficiency concerning sign-offs of SOPs. It is unquestionably sufficiently adaptable to deal with preparing necessities for a littler size organization where prerequisites, positions,roles, and representative prerequisites are very differed because of the requirements when working for a littler organization that a worker may 'wear numerous caps'. So I would envision a bigger organization with more prominent numbers would have no issue fitting to fit the preparation prerequisites of numerous workers holding a position and its activity jobs. I am energized with the possibility of actualizing the rest of the modules (CAPA/NC/Audit/Non Conformance....etc.) **What do you dislike about SmartSolve?** Help application has a couple of blunders/wrong data in its substance. Bugs/Issues dialect in the help line. Additionally the interface has a few irregularities as to areas of activities - not real issues but rather there is by all accounts a vibe with the new form that there isn't a consistency to seeking and manager setup sorts of exercises. 'Out of the Box' there is no help for execution of any inheritance information - this unquestionably stretches usage exercises. Any product that should be approved is a sufficiently thorough movement yet when you at that point factor in how heritage information is to be dealt with that does not prompt any quick execution (consider parts information section for each representative latest prerequisites and accreditation data being physically entered - it includes). Likewise I would lean toward Pilgrim Quality Solutions to offer instructional courses all the more every now and again. I have gone to the Administrator Boot Camp Class and was unquestionably happy with the educator and the course content however I get a vibe that instructional courses are an untimely idea since they are offered rarely. There is an outrageous measure of usefulness accessible to change structures and revealing capacities - yet classes are not promptly accessible. **Recommendations to others considering SmartSolve:** You only need a laptop and a network connection. Also if you have any problem you only have to contact with them. Utilize it!!! **What problems is SmartSolve solving and how is that benefiting you?** Some benefits that SmartSolve had solved me is the improved archive administration and preparing administration capacities. - [View SmartSolve pricing details and edition comparison](https://www.g2.com/products/smartsolve/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A17%3A12+-0500&secure%5Bsession_id%5D=eb80ceaf-de4a-47a2-94a2-1ea1f9b3d9ec&secure%5Btoken%5D=858b0d141a293bc4e0e30f8f21cb0c442987ec96a0fc13a270a843af6fc4ef23&format=llm_user) ## SmartSolve Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Risk Management** - Assesments - Operational Risk - Supplier Evaluation **Inspection Management** - Templates - Workflows - Corrective Actions **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top SmartSolve Alternatives - [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) - 4.2/5.0 (432 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (504 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (594 reviews)