SmartReach.io Reviews & Product Details

SmartReach has all the features we need to conduct cold email campaigns. Merged fields, click tracking, A/B testing, etc. are all there. The set-up process is easy and creating campaigns is a straightforward process.

The analytics and stats page for each campaign is a nice feature as the graphs make it easy to understand how each campaign is performing.

SmartReach's integration with Zapier has been useful to push new potentail leads into the cold email campaigns. Review collected by and hosted on G2.com.

One feature I would like to see on SmartReach is ability to have multiple inboxes for the same campaign. In other words, to be able to send the campaign from more than one email to speed up delivery.

Additionally, campaigns are occasionally paused when bounce rate gets too high, while I acknowledge this is an anti-spam measure, I feel it is too strict as we sometimes get our campaigns paused because we are going through a new prospect list for the first time. Review collected by and hosted on G2.com.

Well-thought-out features. It has a good sense of what would make the users need to be effective. I have always received prompt support whenever I needed. Though I am a first time user of any such system, I found it very easy to use. Review collected by and hosted on G2.com.

Probably there could be flexibility in price structure. Review collected by and hosted on G2.com.

the platform's ability to centralize all my accounts in one space. This feature has been a game-changer for me as I found it quite frustrating to switch between different mailboxes when I used Salesloft. SmartReach.io's unified interface has made my workflow much more efficient, and I no longer have to constantly log in and out to access different accounts. Review collected by and hosted on G2.com.

There is no option to generate detailed reports for individual campaigns or groups of campaigns and download them, the ones it gives are very vague it would be crucial for monitoring and optimizing outreach efforts. Having comprehensive insights into campaign performance helps make data-driven decisions and refine strategies for better results. Review collected by and hosted on G2.com.

After trialling a wide range of different mailer software, I eventually came across SmartReach and you just can't beat the open rates! My campaigns usually have a 35-70% open rate, which is fantastic. The support is also excellent, if I ever have questions or problems someone always comes back to me straight away with a helpful response. Review collected by and hosted on G2.com.

The only improvement I would make is when reviewing reports you can move the columns around so that the category you need is at the beginning, eg email opens. However, when you next go onto the campaign it bounces back to where it originally came from. It would be helpful if everything stayed where I placed it. But this is minor and not an issue at all, just a slight inconvenience. Review collected by and hosted on G2.com.

It can be customized to meet needs without being too templated for those who need the engine to scale email automation. Customer support seems to care about the customer. Review collected by and hosted on G2.com.

Nothing was critically disliked about the tool. Review collected by and hosted on G2.com.

Tool simplicity and GUI is clean and clear to manage campaigns. Don't require much steps to add contacts and get the mails deliver. Pricing is correctly positioned and also, support is responsive. Review collected by and hosted on G2.com.

Not a dislike I'd say but bulk selection of prospects added in the tool for further data analysis could be helpful. Also, support coverage for 24 hours should be helpful. With that said, the support is available all the time particularly during my working hours & they do respond as well. Not a major deal breaker though. Review collected by and hosted on G2.com.

Smartreach is an extremely easy tool to use with little to no assistance and it has relevant features Review collected by and hosted on G2.com.

I have used the app in the past and I'm quiet happy with it Review collected by and hosted on G2.com.

Multichannel touchpoints and advanced campaign scheduler Review collected by and hosted on G2.com.

I'm very happy with the tool so far so I have nothing that I dislike. Review collected by and hosted on G2.com.

Customer support and reporting part. I have booked multiple sessions with Ashutosh and he has been very helpful with implementation and general integrations Review collected by and hosted on G2.com.

The UI could be better and user friendly Review collected by and hosted on G2.com.

Ease of use, Automation, Customer Support, Integration with Hubspot, nice UX design Review collected by and hosted on G2.com.

Errors with integrations, workflows cannot be built depending on the behavior of a prospect within a campaign Review collected by and hosted on G2.com.