--- title: Skywave CRM Reviews meta_title: 'Skywave CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Skywave CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-09-28' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Skywave CRM Reviews **Vendor:** Skywave **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Skywave CRM Skywave CRM is much more than a basic CRM. It is designed to handle all aspects of your business including marketing, employee management, sales management, accounting, payment processing, internal chat, and phone system. We pride ourselves on our custom integrations, and our fully automated workflow that does all the leg-work for you. Suitable for any sales organization, call center, financial relief, or any business looking to manage their customers and their business easier and more efficiently. ## Skywave CRM Reviews ### 1. Unified CRM with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Skywave CRM?** What I like best about Skywave CRM is its combined marketing, sales and basic accounting functionality all under one platform, which is hard to find for mid‑sized German B2B software businesses like NexData GmbH. Before testing it, I constantly hopped between SuiteCRM, Qualtrics and our marketing tools to piece together lead journeys. I can tag incoming prospects by their exact source, whether they came from our LinkedIn campaigns, Livestorm webinars or gated white‑paper downloads. Our sales team logs product demo notes right inside each contact card, and I can attach exported survey feedback onto those same records. I remember one specific instance from our Q2 technical webinar. Previously compiling campaign performance would take me almost an entire workday, jumping across multiple systems to match webinar attendees, sales follow‑ups and post‑event Qualtrics survey responses. With Skywave, everything lived on the contact profile. I finished my campaign impact analysis in roughly two hours and shared the findings with our leadership team ahead of deadline. I also really like that I can toggle off unnecessary modules such as internal employee management. Those unused features would just clutter the interface for our sales reps who only handle software demo follow‑ups. Keeping the UI uncluttered meant our small test group of eleven team members got up to speed pretty quickly. Don’t get me wrong, it still has plenty of rough edges. But having marketing touchpoints, sales notes and preliminary billing information centralized removes so much tedious tab‑switching work. It helps marketing and sales stay on the same page, so sales isn’t going in blind without seeing what content a prospect has engaged with. For our evaluation phase, this unified view delivered tangible time savings for my marketing operations day‑to‑day work. **What do you dislike about Skywave CRM?** The duplicate detection is extremely unreliable. When we imported attendee CSV data exported from Livestorm after our Berlin tech webinar, dozens of contacts with identical business email addresses generated separate duplicate records. Our sales team didn’t notice this issue and sent two separate demo invitation emails to one enterprise prospect. Later the prospect reached out to complain about our messy outreach, and I spent multiple hours manually merging over forty duplicates one‑by‑one, since there is no bulk‑merge tool available. Integrating our WordPress website lead capture forms also went poorly. There is no official plugin, so our IT resource built custom webhooks. Right after we published a popular technical blog post, website traffic spiked and the webhook timed out. Around 28 white‑paper download leads never synced into Skywave at all. We only discovered the missing weeks later when cross‑checking WordPress backend logs against CRM contact lists. The reporting functionality also falls short. I cannot overlay Qualtrics survey feedback alongside lead conversion metrics inside native reports. Every month I have to export separate datasets and assemble everything inside Excel. Setting up custom fields lacks drag‑and‑drop support, and there is no native API sync for survey platforms. That means every batch of customer feedback requires manual CSV import. On one occasion I forgot to run the weekly import, so our customer success team worked with frustrated trial users without seeing their negative survey feedback, which made those conversations much harder to navigate. All these manual gaps create avoidable risk for our marketing‑ops workflows. **What problems is Skywave CRM solving and how is that benefiting you?** Before testing Skywave CRM, our critical prospect information was scattered all over SuiteCRM, Livestorm, Qualtrics and our internal shared Nextcloud folders. Marketing campaign data sat isolated from sales demo notes, and survey feedback existed completely separate from contact records. I recall a concrete mishap early this year: after a product webinar, our sales rep followed‑up with a prospect without viewing their Qualtrics event feedback. The attendee had explicitly noted they were not ready for sales calls, yet the rep scheduled a demo anyway, irritating that potential client. Skywave CRM fixes that information silo problem by centralizing lead source tags, sales follow‑up notes and imported survey feedback within each contact profile. Now my marketing‑ops team and sales reps can access the same set of context without jumping between half‑a‑dozen different applications. It closes that visibility gap and strengthens cross‑team alignment between marketing and sales. That being said, it’s not a perfect fix. Since there are no native survey or web form integrations, a lot of data still lands via manual CSV uploads, so delays and data errors can still happen. But during our evaluation, it clearly cut down the amount of time I spent copying and matching records across disjointed tools. I no longer need to build huge complicated spreadsheet v‑lookup tables just to map campaign performance to prospect sentiment. For our 125‑person German software company, it reduces human error risks and helps our teams make more informed outreach decisions when engaging with B2B prospects. ### 2. Review for CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Pranjali D. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 05, 2023 **What do you like best about Skywave CRM?** CRM helps to review and maintain the customer relationship which is very helpful in maintaining and resolving the relationship management amongst all it also stores and uses data. **What do you dislike about Skywave CRM?** There is nothing as such which is not useful about CRM, it is very useful and helped a lot in the relationship management areas as well, there is nothing which can describe this as unuseful **What problems is Skywave CRM solving and how is that benefiting you?** CRM helps to review and maintain the customer relationship which is very helpful in maintaining and resolving the relationship management amongst all it also stores and uses data. - [View Skywave CRM pricing details and edition comparison](https://www.g2.com/products/skywave-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+06%3A22%3A08+-0500&secure%5Bsession_id%5D=c99eb296-a25f-4758-8d94-4000c3ffbf82&secure%5Btoken%5D=e295766febe9b2b82099f3152cff555f8326c463802186668e4f728936d2a873&format=llm_user) ## Skywave CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Content** - Automation - Marketing Automation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform Additional Functionality** - Pre-Built Connectors - Dashboard - Cloud - Mobility - Messaging - Activity Dashboard **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Platform Reporting and Analytics** - Reporting - Forecasting **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics - Calendar Management - Template Management - Client Management - Workflow Management - Territory Management - Financial Management - Document Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Marketing Automation** - Campaign Management - Lead Management - Marketing Analytics - Email Management - Email Marketing **Sales Force Automation** - Pipeline Management - Task Management - Product and Price List Management - Quote and Order Management - Contract Management - Contact Management **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Financial Services CRM** - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Activity Tracking - Expense Tracking - CRM - Mobile Access - AI Copilot - Calendar Sync - Third-Party Integrations - Data Import/Export - Customizable Reports - Customizable Fields - Lead Capture - Relationship Tracking - Collaboration Tools - Alerts/Notifications - Email Templates - Generative AI - Customer Database - Task Scheduling - Reporting & Statistics - API - Team Assignments - Drag & Drop - Access Controls/Permissions - For Financial Institutions - Interaction Tracking - Sales Reports **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Skywave CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (26,132 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,465 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) - 4.0/5.0 (642 reviews)