# simpleERB Reviews **Vendor:** 5pm.co.uk **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About simpleERB simpleERB is a cloud-based reservation management and CRM solution for restaurants. We helped restaurants globally process and manage over 1.5 million bookings in 2021. Easy to configure with customised settings, get up and running and start taking bookings within 30mins. Multi-user, unlimited areas and tables which works on iPads as well as desktops via an internet browser. No software or system updates required. Manage online bookings via a widget from your website, social pages and Google. Eliminate no shows with; email auto-reminders (SMS chargeable), cancellation policies/reasons and our card capture and payments on bookings with our secure payment integration feature. Create prepayments on booking offers/promotions or special private events. Inbuilt reviews, with comprehensive reporting and export facility for a GDPR compliant mailing list. Three affordable and competitively priced plan types depending on business' demand. We offer monthly or annual contracts. No lock in, upgrade or downgrade your plan with seasonal fluctuations, cancel anytime. Friendly UK-based support on hand via email or phone to assist with any queries. Try a free trial today, with 250 covers to test. No card is required to register. ## simpleERB Reviews ### 1. Excellent product with really great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Phill L. | Program Manager , Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about simpleERB?** Simple interface, relatively intuitive to use. They seem to have thought through most of the requirements of a booking system and integration with websites. I have been live on this a few weeks now and all the bookings have come through seemlessly **What do you dislike about simpleERB?** The interface is a little old fashioned and clunky. Some of the forms (like setting up tables) require you to go in and out to access each table property but overall the downsides are limited for what is a very good tool. **Recommendations to others considering simpleERB:** This is a free or very cheap reservation system that works really well and the support for this product is fantastic. **What problems is simpleERB solving and how is that benefiting you?** We are using this as our online and offline table booking system. ### 2. Benchmark company / product / service **Rating:** 5.0/5.0 stars **Reviewed by:** Diane L. | Mgr Executive Dining Room (Bistro Verde), Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about simpleERB?** I’ve been using simpleERB for several years now. I can’t say enough good things about this company: -- keep up with latest technology / trends -- speedy, hands-on customer service, response time -- valuable insights / tips / suggestions are can be gleamed from blogs, emails & site -- constantly strive to improve their site based on their client’s needs & suggestions SimpleERB has consistently shown results superior to those achieved with other reservation systems (I would know as I have used many of them). In a world where few bother to pay attention to the individual business anymore (only bottom line data), simpleERB consistently delivers top-quality business practices & innovative ways to do business. It would behoove competitors of simpleERB to use them as a benchmark in how to treat customers & grow a business the right way. **What do you dislike about simpleERB?** As of yet, I have only found things I would like to tweak (column names I would like to be able to change ... I would like to be able to tweak the "notes" section listed under the guests names), and the company has very responsive thus far. **What problems is simpleERB solving and how is that benefiting you?** SimpleERB has allowed me to keep cost in line according to my business size ... I am actually free account as I am an extremely small 5 table / lunch only venue in a private business building -- literally every single penny counts! ### 3. Excellent booking system **Rating:** 5.0/5.0 stars **Reviewed by:** Dave G. | Joint Owner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2016 **What do you like best about simpleERB?** The system is very easy to use and support is never far away on the odd occasion you have a problem. **What do you dislike about simpleERB?** Nothing it's so user friendly there is nothing to dislike **Recommendations to others considering simpleERB:** Get it it is invaluable and a great asset **What problems is simpleERB solving and how is that benefiting you?** The system is so easy to use time is not wasted on looking up diaries manually and can be accessed by staff and customers alike. ## simpleERB Discussions - [What is simpleERB used for?](https://www.g2.com/discussions/what-is-simpleerb-used-for) - [View simpleERB pricing details and edition comparison](https://www.g2.com/products/simpleerb/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+22%3A53%3A13+-0500&secure%5Bsession_id%5D=d7e4e323-0051-433d-abd5-660a09c06bed&secure%5Btoken%5D=33c06da298850237ea7cc0b7727e47d970941705065b71f2df3f4cfb7d573b8d&format=llm_user) ## simpleERB Features **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top simpleERB Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Crunchtime Host](https://www.g2.com/products/crunchtime-host/reviews) - 5.0/5.0 (1 reviews) - [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) - 4.2/5.0 (47 reviews)