# ShoutOUT Reviews **Vendor:** ShoutOUT Labs **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 17 ## About ShoutOUT ShoutOUT is the all in one Customer Communication Platform working with over 300+ brands in 40+ countries with 3500+ users such as Sampath Bank, DSI Tyres, Mobil, Abans, etc. ShoutOUT Engage - It supports businesses to keep in touch with their customers by automated, personalized and targeted SMS and Emails. And go to the next level with WhatsApp Business API & Facebook Messenger integration with ShoutOUT. ShoutOUT Segment - It facilitates businesses to track customer actions in different channels and have a better understanding of consumer behaviors/patterns and the ShoutOUT rule engine helps to segment customers dynamically. Moreover, these segments can be synced with 3rd party applications like sales CRM, and target them on Facebook campaigns with custom and lookalike audiences, etc. Our Solutions -SMS & Email Marketing Platform -SMS API for Developers -OTP Platform -Messenger Integration & Chatbot Automation -WhatsApp Business API & Chatbot Automation -ShoutOUT Forms/Surveys -ShoutOUT SMS Polls For more information, visit our website: www.getshoutout.com or contact us via info@getshoutout.com ## ShoutOUT Reviews ### 1. Loved the software and perfect for our use case **Rating:** 5.0/5.0 stars **Reviewed by:** Pete R. | Co-Founder, Co-Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about ShoutOUT?** It was easy to use and I could set up text campaigns in the easiest way possible. The support was also fantastic and very responsive. We used this texting product for our wedding and will likely use it for our business shortly down the line. **What do you dislike about ShoutOUT?** Not a whole lot to dislike. I think what I disliked is that I had to 'test out' a couple of other services first, wasting time, only to discover ShoutOut later. I wish I discovered them upfront! **What problems is ShoutOUT solving and how is that benefiting you?** The ability to text an audience at scale in a customized way, in the easiest and most streamlined way possible. The benefit that I realized was that it was super easy to use the product for this use case! ### 2. Incredible value, great usability, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Christian P. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about ShoutOUT?** We have tried pretty much every other SMS/email solution out there, and Shoutout is by far the best we have seen. It is effortless to use, customer support responds within minutes, and the value for money is excellent. Shoutout has everything we needed for SMS and email marketing at the perfect price. **What do you dislike about ShoutOUT?** I only wish I had found them sooner! We tried about a half dozen other solutions before Shoutout, and honestly, I wish we had not needed to waste time trying anything else. Shoutout is the best of all of them. **What problems is ShoutOUT solving and how is that benefiting you?** We were looking for a single tool to do both email and SMS marketing, and Shoutout has delivered beyond expectations. We can now reach our customers seamlessly across the two channels, resulting in better customer relationships and more conversions and sales. ### 3. ShoutOUT Review **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas H. | Senior Sales Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 ### 4. Success story of LONGWApps with ShoutOUT **Rating:** 5.0/5.0 stars **Reviewed by:** Upul D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about ShoutOUT?** The simplest API integration you can find in the market. It just takes few minutes to get started with ShoutOUT and you'll be sending awesome personalized customer communication just like that. **What do you dislike about ShoutOUT?** Nothing I can say since I've got all I need within ShoutOUT **Recommendations to others considering ShoutOUT:** If you are looking for a customer engagement platform that will deliver you great results, no matter what corner in the world ShoutOUT is your one-stop destination **What problems is ShoutOUT solving and how is that benefiting you?** We manage all our customer communication with ShoutOUT using both email and SMS. The reliability of the platform is the best ROI we get from ShoutOUT. They never let you down when you need them the most ### 5. Shoutout has been providing my startup with a reliable SMS Gateway! **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin W. | Chief Executive Officer | CTO | Co - Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about ShoutOUT?** Like the fact that we were able to integrate Shoutout APIs to our system seamlessly. And also that SMS marketing campaigns can be executed, and their success can be monitored as well. **What do you dislike about ShoutOUT?** Nothing particular to mention, a status check dashboard would be a nice addition. **Recommendations to others considering ShoutOUT:** Try the portal out, send SMS and get the hang of it. Also learn how to use Shoutout for SMS campaigns effectively, as the portal provides features for monitoring the results as well. **What problems is ShoutOUT solving and how is that benefiting you?** Sending SMS to our clientele is managed through Shoutout. It has benefitted us with convenience and reliability. ### 6. Great service which supports branding and market communication automation. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2021 **What do you like best about ShoutOUT?** Integrated features and dashboard with analytics **What do you dislike about ShoutOUT?** Branding integration and SMS response collection could be better **Recommendations to others considering ShoutOUT:** More than its Communication tool, I find it its market automation tools, This is tool of market intelligence if used right **What problems is ShoutOUT solving and how is that benefiting you?** All our students and SME automation, also it supports our automated communication with brand. ITs support our awareness campaign to an audience who doesn't have smart phones ### 7. Helpful, very easy to use, very easy to integrate product **Rating:** 5.0/5.0 stars **Reviewed by:** Pulani L. | Director - Product Delivery , Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about ShoutOUT?** I like the documentation they have and the customer support they provide **What do you dislike about ShoutOUT?** Nothing much to dislike about the product **What problems is ShoutOUT solving and how is that benefiting you?** I drive an IT services company. We often use ShoutOut as our preferred SMS solutions provider as there are a lot of features built-in, very easy to integrate, support service is awesome and availability of proper documentation ### 8. Best SMS Gateway I could find here **Rating:** 5.0/5.0 stars **Reviewed by:** Shan D. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about ShoutOUT?** From the signup until we get up and running, the process is super easy, and the customer support is extraordinary. **What do you dislike about ShoutOUT?** There is nothing much to say. Everything works fine : ) **What problems is ShoutOUT solving and how is that benefiting you?** I wanted to integrate the OTP service, and the ShoutOUT OTP API integration process was seamless. ### 9. Easiest & most cost effective way to communicate with your userbase. API allows direct integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Raveen W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about ShoutOUT?** Direct API integration allowing transactional text messages direct to users. **What do you dislike about ShoutOUT?** Reporting tools and logs can improve with more details. **Recommendations to others considering ShoutOUT:** Get in touch with their friendly support staff for guidance and integration support. **What problems is ShoutOUT solving and how is that benefiting you?** Transactional messaging through API and manual informational campaigns. ### 10. Thank you so much for this super service. Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Malinga F. | Responsabile, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about ShoutOUT?** Flexible customer service and user friendly interface. **What do you dislike about ShoutOUT?** Actually i don't have dislikes, they are very flexible with customer's requirements **Recommendations to others considering ShoutOUT:** they can customize the product as per your requirement **What problems is ShoutOUT solving and how is that benefiting you?** Sms reminder service ### 11. Best for e-commerce website plugin **Rating:** 2.5/5.0 stars **Reviewed by:** Mohamed I. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about ShoutOUT?** Shoutout is giving a best customer supports to the customers, and after sales activity **What do you dislike about ShoutOUT?** Specially the prices are the only disappointment otherwise all is good **What problems is ShoutOUT solving and how is that benefiting you?** Solving integrations on Wordpress woocommerce plugin ### 12. BEST SMS SERVICES PROVIDER **Rating:** 5.0/5.0 stars **Reviewed by:** Sehan K. | Computer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about ShoutOUT?** Easy Web Interface and Best Customer Support Team. Recommended !! :) **What do you dislike about ShoutOUT?** No Dislikes !! Everythings OK No Any Errors **Recommendations to others considering ShoutOUT:** Easy Web Interface and Best Customer Support **What problems is ShoutOUT solving and how is that benefiting you?** Business Promote By SMS ### 13. Great platform for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Ravindu A. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about ShoutOUT?** Its beautiful interface. It is refreshing. **What do you dislike about ShoutOUT?** So far everything is upto my standard. Hope it will continue like that **What problems is ShoutOUT solving and how is that benefiting you?** Reaching to customers. Customers are updated regularly ### 14. Management of loyalty and communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan V. | Social Media Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about ShoutOUT?** It gives you the ability to leverage the important information about your customers and maintain relationships. **What do you dislike about ShoutOUT?** It's not common for emails to go in sparm folder. **Recommendations to others considering ShoutOUT:** Aids in maintaining and building dynamic personalized engagements. **What problems is ShoutOUT solving and how is that benefiting you?** Enables to send emails and sms to customers. Fetch customer information from various touchpoints and ogarnize them in one central place. ### 15. It was a very easy to setup marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dinushka M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about ShoutOUT?** Most of the work is automated and that is so helpful **What do you dislike about ShoutOUT?** There were noting to dislike, the reason was it s great product **What problems is ShoutOUT solving and how is that benefiting you?** we wanted to send reply to our clients inquires, and shoutout helped us ### 16. Best solution to increase customer engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Anjula H. | Founder, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2019 **What do you like best about ShoutOUT?** ShoutOut provides a vast range of utilities to engage with your customers. The options at disposes to engage with your customer is the biggest benefit of ShoutOut - when you package these tools with an amazing customer support service and top quality user interface: you get the perfect software for customer engagement. **What do you dislike about ShoutOUT?** The sms platform needs to upgrade a bit more and give diverse options. Specially when it comes to character limit. **What problems is ShoutOUT solving and how is that benefiting you?** Keeping a customer always engaged with your products has always been a recurring issue and ShoutOut has given the solution we've been looking for ### 17. Easy Integration with Applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about ShoutOUT?** Shoutout is our go to software for sending out SMS to our customers. Using outlook for sending reminders to our customers was a burden but this has changed with the use of Shoutout. **What do you dislike about ShoutOUT?** There are great features to the product but pricing can be improved. **What problems is ShoutOUT solving and how is that benefiting you?** It has impacted our outreach tremendously as we can personalize our notes ## ShoutOUT Discussions - [Can I be a reseller of ShoutOUT?](https://www.g2.com/discussions/can-i-be-a-reseller-of-shoutout) - 1 comment, 1 upvote - [Are the prices tax inclusive?](https://www.g2.com/discussions/are-the-prices-tax-inclusive) - 1 comment, 1 upvote - [Can we get customized SMS & Email packages?](https://www.g2.com/discussions/can-we-get-customized-sms-email-packages) - 2 comments, 1 upvote - [Can I send bulk SMS and Email campaigns with Starter Package?](https://www.g2.com/discussions/can-i-send-bulk-sms-and-email-campaigns-with-starter-package) - 1 comment, 1 upvote - [What is the character limitation per SMS?](https://www.g2.com/discussions/what-is-the-character-limitation-per-sms) - 1 comment, 1 upvote - [View ShoutOUT pricing details and edition comparison](https://www.g2.com/products/shoutout/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A43%3A06+-0500&secure%5Bsession_id%5D=c4176321-975b-4cb1-a9e0-909180e4c159&secure%5Btoken%5D=a7e94d15c1a7e16f0c86ed26fc9858cab5cee9e0dc5b0e7459a42f0a98fbab37&format=llm_user) ## ShoutOUT Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Support** - Documentation - Community Support - Professional Support **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ShoutOUT Alternatives - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (681 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews)