--- title: ShopView- Heavy Duty Repair Shop Management Reviews meta_title: 'ShopView- Heavy Duty Repair Shop Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how ShopView- Heavy Duty Repair Shop Management works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 41 scale: '5' date_modified: '2026-08-07' parent_category: name: Transportation url: https://www.g2.com/categories/transportation --- # ShopView- Heavy Duty Repair Shop Management Reviews **Vendor:** ShopView **Category:** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) **Average Rating:** 4.9/5.0 **Total Reviews:** 41 ## About ShopView- Heavy Duty Repair Shop Management ShopView is purpose-built software for heavy-duty truck and fleet repair shops that streamlines job tracking, invoicing, inventory, and reporting to boost technician efficiency and increase billable hours. ## ShopView- Heavy Duty Repair Shop Management Reviews ### 1. Fully Paperless and Efficient — Prevents Non-Billable Tech Clock-Ins **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan G. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** We really enjoy the effort put in to go entirely paperless in our shop. In addition, the inability for techs to clock into work that is not billable is a major plus. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There are some things that I can see need a little fine tuning, but nothing that is not already in que to be addressed. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** The technicians drive the repair order status, so we always know when a unit is ready to be reviewed and invoiced. The technicians are now requesting parts from their work stations and not the parts department. Tying the employee timeclock to the labor timeclock has allowed us to capture more billable hours by not allowing the technician to punch off of a work order and not punch into another one. ### 2. Superb Features and Unmatched Ease in Auto Repair Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I use ShopView- Heavy Duty Repair Shop Management for training programs in automotive diagnostics and repair. It's really quick and easy to understand, which makes the invoicing process faster and allows for easy review of information at a later date. The statistics and reporting are impactful, changing our business by improving tracking and billing. I like how fast, easy, and intuitive it is, and it offers more features than any other software we've tried. The initial setup was super breezy with no carryover issues or downtime, helped by a knowledgeable representative who ensured everything operated exactly as we wanted. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I tried to print something recently off of a report, and it failed. But it turns out I was just doing it wrong, within a minute or two the support team walked me through the correct process and showed me some more cool features. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** ShopView significantly speeds up invoicing and enhances data review. It offers valuable statistics and reporting, improving our business operations. It also helps us build work orders efficiently and prevents financial loss due to poor tracking and billing. ### 3. Effortless Shop Management with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gurmeet S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I appreciate ShopView- Heavy Duty Repair Shop Management for its excellent customer service and hassle-free software. It's very easy to use, perfect to track everything, and significantly improves shop and technician efficiency. I find the parts management well-executed, and the ability to create invoices and track efficiency, like seeing the hours worked by technicians and the duration of jobs, is incredibly helpful. The setup was very easy and it supports quick jobs, making the whole process smooth and effective. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** QUICK SERVICE **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** I find ShopView- Heavy Duty Repair Shop Management easy to use and perfect for tracking everything, including shop and technician efficiency. It simplifies creating invoices and parts management, saves time with quick jobs, and the entire setup is hassle-free. ### 4. Boosts Efficiency but Needs Inventory Navigation Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Tony A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I like ShopView- Heavy Duty Repair Shop Management because it helps with invoicing and organizing information, making those tasks smoother for my repair facility. The software allows quick entry for parts, which streamlines our operations. I also appreciate that it helps us track technician time and efficiency effectively. Plus, the initial setup was very easy for my team. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** The work order status indicators could be more efficient. The inventory navigation could be greatly improved. There could be more functionality to the clocking. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** ShopView- Heavy Duty Repair Shop Management helps with invoicing, organizing information, quick entry for parts, and tracking technician time and efficiency. The web based platform makes it accessible for field repairs and so technicians can update their repair orders on their phones. ### 5. Heavy duty mechanic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The best part of ShopView for me is the AI built-in features. They help the techs write professional work orders and help the service writer explain why a task should be done and sell that job. This lets us create bigger work orders and get the higher paying jobs. The AI has helped us several times sell preventative maintenance tasks that save the customer money in the long run and keep the unit running and making money. I also like being able to see all the work orders that need to be completed and how many lines are on each work order and how completed they are right from the WIP. That makes it very easy to judge how the work is being done and how long until there will be a free bay for the next unit to come in. We use it to manage inventory and workflow through the shop, including invoicing out customers and making sure our customers are paying their bills and keeping the money flowing through our shop. The software is very solid. My boss handles the integrations, and he said once it's set up it does everything automatically without us having to intervene. The great team at ShopView moved all of our information over and gave us great training. They were there every step of the way and support us day to day when we run into problems, helping us correct anything that comes up. I'd easily recommend it a 10, no question about that. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I sometimes have problems with the parts side in ShopView- Heavy Duty Repair Shop Management. The parts doesn't always show up in inventory. It doesn't happen all too much. It happens from time to time with random parts. We found if you exit out of the screen and come back in then you are able to search it up again. Fullbay had a lot of problems, from being slow to not being able to truly show how the technicians were performing. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** I use ShopView to manage inventory, workflow, and invoicing so money keeps flowing. From the WIP I can see all work orders, how many lines each has, and how complete they are, making it easy to judge free bays. The AI helps techs write professional work orders and sell bigger, higher-paying jobs like preventative maintenance. ### 6. Simple Setup and Seamless QuickBooks Integration **Rating:** 5.0/5.0 stars **Reviewed by:** General I. | Front Office, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The simplicity of using the software along with the set up. It integrates with QuickBooks. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Need to be perfect in your vendor invoices since you are not able to delete them. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** They have solved numerous issues with us creating a solid line of communication and trust going forward. ### 7. Huge ROI, increased speed, efficiency and revenue. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The biggest improvements for us have been in workflow efficiency, technician accountability, and communication throughout the repair process. Everything—from creating work orders to invoicing—feels more streamlined, and the reporting provides much better visibility into how the business is performing. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There’s no easy PM tracking or customer portal for services yet. They are handled through reminders, which works but is not as easy as I would like. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Efficiency and speed across all administrative tasks have improved, and technicians are always clocked into jobs. ### 8. Affordable. Attainable. Accessible. Amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The entire staff, from sales to ownership, is friendly and accessible. The training is thorough and proactive, and the product’s usability is intuitive, making it easy to implement and roll out. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I’d like to see more API connectivity with the other business applications we use. That said, as I understand it, they’re planning to roll out additional capabilities like this in the coming months. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Organization, organization, organization. We can finally start tracking and maximizing the value of our truck repair services, inventory management, and parts sales, and it’s already making a noticeable difference in how we stay on top of everything. ### 9. Keeps Shop-to-Office Info Flowing and Inventory Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** It helps keep information flowing back into the shop and returning to the office, helping parts and inventory levels stay efficient. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Some jobs are hard to do, It needs serial numbers and part number for everything, sometimes it adds a lot of work to something simple **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** work order get updated in real time from both ends, inventory is good and the tracking of time is great ### 10. Fast Invoicing, Smooth Integrations, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ava S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Navigation Speed of invoicing Support team AI integration Quickbooks integration Interstate Billing integration **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** So far, I don’t have any dislikes to mention. We’re making a lot more money. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Faster end-to-end work for technicians, service leads, parts team ### 11. Outstanding Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michael . | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The best part of the software is its customer service. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** The US currency invoice for Canadiens.... **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** The inventory management, the project management ### 12. Hands down the best platform for Fleets! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Fleet Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The software is easy to set up! It's also intuitive making it easy to train technicians. Customer support is by far the best I have ever dealt with. Fast replies and go above and beyond to help you solve your problem. Being browser based, it was easy to deploy on tablets no matter what brand or OS. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There aren't any dislikes. There are features we would like to see but have been submitted to them already and will be coming out in future improvements. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Shop View has helped us go away from handwritten work orders. This does a number of different things. It eliminates legibility concerns as well as makes all records easily accessible. It also was able to allow us to track assets that aren't vehicles; in our specific use case, small engine tools like saws etc. ### 13. ShopView: Rapid Updates and All-in-One AI Power for Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Service manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The constant updates that enhance everything are impressive. I never even have the chance to be bothered by a problem or inefficiency before it’s quickly resolved and improved. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Theres nothing to write here, it would take longer for me to describe a pain point than it would take the ShopView team to fix it. This is like an all in one AI super robot for shops. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Any problems that come up actually. ### 14. ShopView allows us to focus on getting the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Hudson P. | Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** It's allowing me to have more freedom in building jobs, switching between different vehicles on the fly and completing or deferring jobs altogether, giving me more work flow control. Previously to ShopView, we had to approach service for any small changes to the work order. When using it all day, every single day, having the ability to streamline my own jobs is critical. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** With everything being added to ShopView all of the time, and the current state of things since we signed on, I have nothing to dislike. Everything has become easier and faster, and has given me more confidence that I have the tools to succeed. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** I no longer have to approach our administration teams for every small task that I should have the ability to complete. I don't have the ability to break a job, or do anything that could cause any other department any issues in ShopView, but I do have the controls to build job lines and request parts, while switching between jobs with ease. My efficiencies have increased dramatically since we switched over. ### 15. Shopview means we no longer have to fight our software to do our jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Damjan A. | Parts specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** It's really easy to integrate and use for all of the tasks required to operate a product knowledge and inventory sales business. It seems like every time we've tried a software leading up to this, we've run into different problems that have no resolution in sight. With Shopview, the sky is the limit. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I didn't pay enough attention during the initial setup of Shopview, and so I didn't know that you could communicate directly with the customer service and development teams through a small button in the bottom right of each page. That's my fault! It makes the amazing customer support even more accessible. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Tracking our customers, invoices, potential sales, quotes, history, conversations, is all a couple of button presses away. ### 16. Very Fast Loading, Looks Great with a Great Dev Team **Rating:** 5.0/5.0 stars **Reviewed by:** Robert N. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** You can tell that this software was mode by a team of people that have worked in the industry. This shows in the fact that stories are editable by the service team, that there is an AI helping tool that is effective and learned in the terminology of the trade and that the software loads and operates and the pace a busy shop does. It is easy for techs to add lines to their work and communicate what they need in the notes so that the customer is unto date easily. The invoicing looks great and is clear which makes collecting payment easier. The development team is quick to respond to any small bugs we have run into and unlike other software transitions I have endured, our team moved into the system and began operating in it smoothly very fast. Faster than I thought we would with much less headache. The layout is very intuitive and minimal so that there is no clutter to get confused, I think this is why the team took to it so fast. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There was a glitch with searching for work orders in the quick search box but that might be user error as they always show up in the work orders drop down. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** ShopView has greatly reduced my shops lost and idle time by making and having our techs always clocked into a job. This has provided greater clarity to see who our top performers are so that we can train those that need it and recognize those that are carrying the service team. The fast load times in the browser have also allowed our service team to have smoother conversations with techs getting them back to work faster as well as with our customers keeping the energy high at the service counter and the process smooth. Our shop efficiency has gone up and we now have enough data to confidently know it. In Fullbay, our last software it was impossible to see where we were losing out on tech times and now with the clarity, it's a whole different game. ### 17. Reports That Don’t Report to a Spreadsheet From The Abyss **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery D. | Shop Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Let me just say: if ShopView's "Reports" page were a person, I’d buy them a drink and a cookie. This thing is the MVP of my workday. The number of features that this beast unleashes is mind-boggling. What I like best (aside from the fact that it doesn't make me cry like Shopmonkey used to) is how it lets me track "technician efficiency" in a beautiful, job-by-job, line-by-line symphony of productivity. You pick your date range, you get your data, and voila—numbers! Useful numbers! In formats that don't make you want to throw your computer into the river. It doesn’t stop there. The “advisor analysis” tab does the same magic for service advisors. It’s like ShopView handed me a crystal ball for team performance, only it’s not mystical—it’s just shockingly well-designed software. Gone are the dark days of building Franken-sheets in Excel, manually dragging formulas across columns. Now I just click a few buttons, export in the format of my choosing (Excel, maybe a stone tablet if they add that next), and boom—clarity. In short, ShopView's Reports page is the best thing to happen to my workflow since the invention of Ctrl+Z. Bravo. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Right now? I’ve got nothing bad to say about ShopView. Zilch. Nada. It’s the software equivalent of finding fries at the bottom of the bag—unexpectedly delightful and exactly what you needed. It’s genuinely filling a big gap in the industry. Before this, we were stitching together data like medieval monks with spreadsheets. Now, it’s just point, click, export, done. I don’t even get the chance to scream into my monitor anymore. And I miss that a little. But I’ll get over it. If I had one tiny suggestion—make it free. Completely, 100% free. I mean, if you’re already changing the game, might as well go full superhero. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Before ShopView, I’ve spent more hours (and let’s not talk about the dollars) wrestling with clunky software and spreadsheet gymnastics just to get the right data to manage my team properly. Seriously, this thing is saving me time, money, and probably a few remaining brain cells. At this point, it feels less like software and more like a very competent coworker who actually shows up on time and knows what they’re doing. ### 18. Excellent Software, Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather F. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The greatest appreciation that I have for ShopView stems from it's modern aesthetic and curb appeal. Unlike other software that I have utilized in the past, there is not a hodgepodge of unnecessary information or gimmicky hyperlinks to lead you astray. The work orders screen is quite customizable as well, allowing you to sort service orders freely based off of your current needs. ShopView seems to hold their level of customer service and support in the highest regard. Whenever I have a lack of understanding with how to complete a difficult task, or have any feedback for a feature request, the customer support team responds almost immediately. It's important to note that the customer support team seems to have a technical background and are well-versed in all things ShopView, I never experience a transfer or long hold time to get the answers that I need. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Well it looks like this field is mandatory, and so the closest dislike that I can think of, was that originally I could not add multiple work orders to one time slot on the scheduler. I submitted a feature request, and the ShopView team added this feature shortly after. So now, I have nothing else to write here. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** *Ease of use with no clutter *Fantastic customer service *Rapid feature addition upon request ### 19. Shopview works for you **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon W. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** It's always operational, there's no downtime that I've seen, any day or time of the week. I haven't been slowed down once yet. It's easy to use, and if you cannot figure out what to do in any situation then customer support has your back all the time. I use it at night, during the day, during the weekend, any time that I can squeeze a few extra minutes to accomplish big tasks. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Really just that it wasn't purchased by our company sooner. This isn't Shopviews fault, but maybe additional reviews will help others make the decision faster in the future. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** I can always rely on it. Unlike the vehicles that we fix (or the other management software I've used in the past), Shopview is just always online and ready to get things done. ### 20. Accessible and efficient management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo V. | Customer service specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** One of my favorite things about ShopView is how easy it is to navigate and find everything I need. As I’m getting older, learning new computer systems can be a bit more challenging—but ShopView made it simple. I was able to learn how to use it and make my job more efficient all in just one day **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Right now, ShopView doesn’t show real-time updates on work orders unless I refresh the page—but I’m hoping that feature comes soon! **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** he scheduler is a huge help when it comes to planning out my day. I can easily see what’s on my plate and just drag and drop tasks into different time slots as things change—which they always do! I also really like that I can create custom events for those out-of-the-ordinary projects that pop up. Being able to make quick changes on the fly helps me keep my team focused and aligned with our priorities every day. ### 21. Fast like lightning **Rating:** 5.0/5.0 stars **Reviewed by:** Sam R. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** We switched over to Shop View because of the high load times and delays with navigating different panes inside our previous program. I don't understand how other companies haven't been able to update their software to 2025, but they feel like a potato compared to Shop View. As fast as you can click is as fast as you will get to where you wannabe. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I have been in this industry for over 10 years, and have not seen a program anywhere near as useful as Shop View. It's a joke that dealerships and most shops are still using outdated technology that never really seems to be improving **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Shop View is making us get through building work orders and checking in customers quickly and efficienctly on a desktop or even a cell phone ### 22. More Money, Less Hassle: ShopView is Skyrocketing our Shop’s Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** We have multiple locations with around 50 techs. I did not think we could go from a 7% net profit margin to a 15% net profit margin. The data is so simple to look at that it drives performance within the shops. ShopView changed my perception of shop management systems. We used several in the past, all of which we became very frustrated with, it was as if we needed extra staff to manage the systems. It made no sense. Our company switched several times, always looking for the best. We have been with ShopView for about a year, and we know we have finally found it. They asked if we could write a review for them, and we are more than happy to! Our entire team has never been happier. Thanks, ShopView team! You guys rock. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Not much, to be honest. It is really good. In the early days, there were some minor things that we had issues with, but they cleared it all up quickly. They are always adding awesome new things. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** The software saves me an extensive amount of time due to the speed I can navigate around it, it is very fast. What used to be 12 clicks to get to, is now 2 clicks away. I can go home on time now after we switched to this software ### 23. User-Friendly and Effortless—No Issues Encountered **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy M. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The interface is very user-friendly and easy to navigate, making it simple to learn and get started with quickly. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** No complaint with the system. i haven't seen any issues **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Very easy no issues ### 24. Easy Transition, Simple and Efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly C. | Parts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The system is simple and effective. I am able to navigate the required features with significantly less clicks than any other system I have used. This makes it a pain-free process for training new employees on. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** N/A - The features that are missing are being developed as we speak. The team has effectively communicated where they are at with the process and update me through the development process. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** ShopView is willing to mold to our company - the support team takes my suggestions/requests and works towards a solution for me. ### 25. Can use on a mobile, laptop, whatever you want **Rating:** 5.0/5.0 stars **Reviewed by:** Noah A. | Parts Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** How accessible the program is on the phone, laptop, etc to use every single day. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I originally had thought that mobile was not an option, but then I realized I was actually having issues with my phone itself, not with Shopview **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** It's making accessibility easier than ever, which is freaking great when you're in the back of a warehouse trying to get the information you need. It all fits in your pocket. ### 26. Breezy parts sales **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Parts advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Shop view is making life easier for us by keeping a running catalog of any parts we've ever ordered. This is a huge database, and is a super helpful reference any time we need to search for anything. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** We don't have any dislikes about Shop view yet so far. Everyone is super helpful so far! **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Hands on real time help and training. The team at Shop view has been really helpful with making sure we know how to use every part of the program, all the time. The wait time is almost nil to get through to them ### 27. Review of the shopview platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. | Parts technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I like how easy it is to use and how quickly we can finalize our business transactiens with the system. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I dont think there is any thing bad to say about shop view. my coworkers agree that we have never seen a faster or better system for our company. its easy to use and the group that is building it are very pleazant to work with **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** It is making the work day a lot faster with less bugs preventng us from completing our sales. ### 28. Fantastic company and shop software! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Our experience with Shopview has been nothing but excellent from the start, ease of use for office staff and also our techs are fans of how easy it is to use. The integration of Shopview into our shop was made easy with the help of the Shopview team. Top tier customer service makes a huge difference as well. After using other shop software programs and having transitioned to Shopview has been an eye opener as to what a shop software program should be! **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Not neccesarily a dislike, like others have reviewed there are small bugs here and there with it being a newer program. Once you bring them to the teams attention they are very quick to respond and are open to any suggestions to make the program better which is a bonus from our point of view! **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Invoicing efficiency - We are still fairly new to the program and have easily cut invoicing times in half vs. our previous software. Tech efficiency - Techs are easily able to see their labour times and efficiency to help motivate them. Reporting - Easily see individual reports on invoices to see in depth breakdowns on how profitable (or not) a job was. ### 29. If you need to know how your team and your business is performing consistently get ShopView **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The metric tracking and reporting, within a few clicks I can check and track any metrics I need. Me and my team can always see if we are efficient. What each service advisers ELR is. We set goals, and we know if we are reaching them. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** The scheduler can be a bit to get used to. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Obviously we use shop view to run our business. If you have a repair shop you need something, in this day and age you cannot get by with paper and filing cabinet. As a manager the software we use is key to our operations. Parts, service and technicians. Our management team consistently reviews metrics from multiple locations. ### 30. Finally a shop management tool that "gets it"! **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn P. | Owner, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** After years of trudging through various shop management applications over my many years working in shops, I've finally found a gem in ShopView. ShopView is so easy to use, we literally just logged in and were off and running. Everything is where you would expect it to be so you don't have to click around blindly while your customer is waiting. Making a work order is fast and when saving jobs we do all the time we can build a work order faster than any other program we have tried. Our service advisors love that they can edit tech stories with AI so the finished invoice is professional without having to worry about missing something. ShopView’s customer support team deserves special mention for their responsiveness and expertise. Really looking forward to their QuickBooks integration! **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There can be bugs, which is to be expected from a new program but their team is always on them so quickly with support and updates that we feel confident in knowing the ShopView team has everything under control and care about our business without interruptions. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Efficiency! The problem we often faced with other programs is that the workflow took so long you would be losing time at every stage of the work order. The service advisor would be slow, the techs calling repairs would be painful and invoicing would take forever! Time is so important in our industry, our customers are losing money during down time so we need to be as efficient as possible to get them back on the road safely. ### 31. ShopView - Redefining repair shop management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** ShopView has sped up our team immensely with it's ease of integration and usage as well as it's incredible feature list. It is very apparent that this software was developed by repair professionals FOR repair professionals. Implementation of the vastly superior ShopView platform from our previous software has been a breeze. The user interface is intelligently designed to create a natural and expected flow to successfully and efficiently complete each users intentions. The customer support team is incredibly helpful, and tackles any questions or training requirements without breaking a sweat. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** As it is important to write as unbiased a review as possible - I would have to say that the only place that ShopView is currently lacking is it's ability to cycle count multiple parts simultaneously (and I have been told this is being implemented as I type this!). **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** 1) Speed/efficiency - We now require one less staff member at each location to complete the same (and more) amount of work... the savings are astronomical! 2) The confidence of all team members that utilize the software has grown immensely, as we are an equal opportunity company with team members of varying educational backgrounds, everyone can utilize ShopView effortlessly 3) Major increase in cash flow, as people are not afraid of excessive load times and software errors when providing large quotes or high volume -- more is being done, because it's just that easy 4) Tracking - ShopView has been working heavily on their reporting ability which is providing significant data to our team members to further bolster their ability to deal with payroll, efficiencies, billing breakdowns, etc ### 32. Automotive & HD shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Very user friendly, easy to navigate from page to page and manage work orders. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Needs more exposure to the market, it's a great software and more people need to know about it. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** I find ShopView easy to navigate through work orders. From setting up work orders to adding parts, managing inventory with the ability to cycle count to keep inventory up to date, and managing tech times and payroll timesheets makes tracking times for payroll a breeze. The ShopView team is quick to respond to any issues that do arise. ### 33. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Pam H. | Administration/Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I love how quickly I was able to learn the program. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Nothing really, it is a very streamlined program **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** It is helping me with my invoicing for different types of customers ### 34. ShopView review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Quick and efficient program. Very easy to use. Great tech support. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** N/A- Some items are still in development for the Parts side. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** N/A- Features are still in development for the parts side. They communicate regularly on release updates. ### 35. ShopView Review **Rating:** 5.0/5.0 stars **Reviewed by:** Davin P. | Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** ShopView has been an easy switchover from previous softwares. Very easy to navigate. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Only issue I have is not enough "colors" **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** The ability to quickly and easily manage multiple work orders and go through them to keep things moving ### 36. Very user friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Service co ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** Very user friendly and easy to use. Very easy to train as a new employee **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** No downsides at this time. Any bugs that come up are easily rectified with the IT interface. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Very easy to manage what is going on inside the shop and keep up on all work being done as well as what needs to be invoiced ### 37. Changing the Game **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** I love how fast and easy to use it is. Load times are a thing of the past as well as the program is easy to use and navigate. Everything just makes sense. Love using this program. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** There is not many things I don't like about this program so far. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Navigation speed of the program is through the roof, this saves countless hours of load and wait times for the service counters ### 38. Every shop needs this!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Candice H. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** The software is so user friendly and intuitive, easy to learn and easy to use. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Nothing to dislike. Wish I had used it sooner. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Reporting options as well as increased efficiency. ### 39. keeping it simple **Rating:** 5.0/5.0 stars **Reviewed by:** Marni . | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** It makes working very simple, easy to schedule, all the information easy to access and see. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** I don't really have anything negative to say. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** It makes working less stressful when you can look after the customer with all their needs by getting their vehicles repaired and the billing done correctly. ### 40. A game-changer for our shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** ShopView has transformed how we manage our operations. The ability to track everything from parts to labor hours has significantly improved our efficiency. Our billing to our customers has increased from the way they do their timeclock. We are making more money now then we ever have before. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** The reports they have now are amazing, but they could use some more. This is something they have told use they are diligently working on. We are looking forward to the new ones being released. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** Billing all of our labor - They completely fixed this problem for us. The previous program we used killed us with labor billing. Profitability - We are making more money then we ever have been. Technician efficiency - The techs can easily see their efficiency on the work orders ### 41. Pays for itself over and over **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2024 **What do you like best about ShopView- Heavy Duty Repair Shop Management?** We have actually been able cover the cost of ShopView with the extra revenue it has helped us capture. The navigation speed of ShopView is phenomenal! Everything from estimating to job scheduling to reports, in seconds - making our daily tasks a breeze. **What do you dislike about ShopView- Heavy Duty Repair Shop Management?** Being a newer company, they are still building out some features. Based on our experience so far, they will be worth the wait. **What problems is ShopView- Heavy Duty Repair Shop Management solving and how is that benefiting you?** ShopView has virtually eliminated manual errors in our workflow processes. This precision has improved our professional reputation for customer service and led to more repeat business and referrals. - [View ShopView- Heavy Duty Repair Shop Management pricing details and edition comparison](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+00%3A26%3A19+-0500&secure%5Bsession_id%5D=4bea76be-e52a-4532-8b19-133ef2d1aa55&secure%5Btoken%5D=fa4161ab7a4a90b1c3931ab8d07a6a0547e6cf7f8a1d07fd661f308c52e44ae2&format=llm_user) ## ShopView- Heavy Duty Repair Shop Management Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) ## ShopView- Heavy Duty Repair Shop Management Features **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs - Customizable Reports - Historical Reporting **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Task Alerts** - Preventive Maintenance - Mileage reminders - Notifications - Mobile Alerts - Equipment Maintenance **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Planning** - Calendar - Maintenance priority - Scheduling - Task Scheduling - Maintenance Scheduling **Customer Management** - Repair Updates - Customer Portal **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Additional Functionality** - Parts Management - Repair Tracking - AI Copilot - Monitoring - Generative AI - Warranty Tracking - Tire Management - Work Order Management - Vehicle Information - Third-Party Integrations - Real-Time Monitoring - Inspection Management - Fuel Tracking - Service History - Accounting Integration - API - Reporting/Analytics - Inventory Management - Multi-Location - Cost Tracking - Activity Tracking - Document Management - Job Management ## Top ShopView- Heavy Duty Repair Shop Management Alternatives - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,926 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,227 reviews)