ShopView- Heavy Duty Repair Shop Management Reviews & Product Details

I like that ShopView- Heavy Duty Repair Shop Management is very fast and cheap. Its inventory, billing, and accounting systems help our business run smoothly. I thought it was just for heavy duty shops, but I can run our parts sales company on it, and it’s working out really well for our business. We recently started using Accounting Hub for billing. It’s like QuickBooks, but anybody can use it, and it’s much, much easier. Setup was the fastest thing we’ve ever done; it took us longer to unpack a truck full of inventory than to set up ShopView for our business. Review collected by and hosted on G2.com.

Nothing that we have seen yet Review collected by and hosted on G2.com.

Our entire team has really enjoyed using this program. I handle all of the accounting and billing, and I can confirm that it syncs well with QB for reporting and related tasks. Our service technicians like this program far more than the one we used previously. It’s very user-friendly, straightforward to use, and the customer service is truly top tier. Review collected by and hosted on G2.com.

At first, the initial startup process can feel a bit overwhelming; however, this program quickly made it feel like we’ve advanced 10 years in the industry compared with our previous system! Review collected by and hosted on G2.com.

We really enjoy the effort put in to go entirely paperless in our shop. In addition, the inability for techs to clock into work that is not billable is a major plus. Review collected by and hosted on G2.com.

There are some things that I can see need a little fine tuning, but nothing that is not already in que to be addressed. Review collected by and hosted on G2.com.

Easy to use, and the price was great compared to other software. It had a lot of the same features we were looking for. Setup was straightforward, and we also purchased a QuickBooks license and integrated that as well. Review collected by and hosted on G2.com.

The AI could use a little work but it is getting better. Review collected by and hosted on G2.com.

I use ShopView- Heavy Duty Repair Shop Management for training programs in automotive diagnostics and repair. It's really quick and easy to understand, which makes the invoicing process faster and allows for easy review of information at a later date. The statistics and reporting are impactful, changing our business by improving tracking and billing. I like how fast, easy, and intuitive it is, and it offers more features than any other software we've tried. The initial setup was super breezy with no carryover issues or downtime, helped by a knowledgeable representative who ensured everything operated exactly as we wanted. Review collected by and hosted on G2.com.

I tried to print something recently off of a report, and it failed. But it turns out I was just doing it wrong, within a minute or two the support team walked me through the correct process and showed me some more cool features. Review collected by and hosted on G2.com.

I appreciate ShopView- Heavy Duty Repair Shop Management for its excellent customer service and hassle-free software. It's very easy to use, perfect to track everything, and significantly improves shop and technician efficiency. I find the parts management well-executed, and the ability to create invoices and track efficiency, like seeing the hours worked by technicians and the duration of jobs, is incredibly helpful. The setup was very easy and it supports quick jobs, making the whole process smooth and effective. Review collected by and hosted on G2.com.

QUICK SERVICE Review collected by and hosted on G2.com.

I like ShopView- Heavy Duty Repair Shop Management because it helps with invoicing and organizing information, making those tasks smoother for my repair facility. The software allows quick entry for parts, which streamlines our operations. I also appreciate that it helps us track technician time and efficiency effectively. Plus, the initial setup was very easy for my team. Review collected by and hosted on G2.com.

The work order status indicators could be more efficient. The inventory navigation could be greatly improved. There could be more functionality to the clocking. Review collected by and hosted on G2.com.

The best part of ShopView for me is the AI built-in features. They help the techs write professional work orders and help the service writer explain why a task should be done and sell that job. This lets us create bigger work orders and get the higher paying jobs. The AI has helped us several times sell preventative maintenance tasks that save the customer money in the long run and keep the unit running and making money. I also like being able to see all the work orders that need to be completed and how many lines are on each work order and how completed they are right from the WIP. That makes it very easy to judge how the work is being done and how long until there will be a free bay for the next unit to come in. We use it to manage inventory and workflow through the shop, including invoicing out customers and making sure our customers are paying their bills and keeping the money flowing through our shop. The software is very solid. My boss handles the integrations, and he said once it's set up it does everything automatically without us having to intervene. The great team at ShopView moved all of our information over and gave us great training. They were there every step of the way and support us day to day when we run into problems, helping us correct anything that comes up. I'd easily recommend it a 10, no question about that. Review collected by and hosted on G2.com.

I sometimes have problems with the parts side in ShopView- Heavy Duty Repair Shop Management. The parts doesn't always show up in inventory. It doesn't happen all too much. It happens from time to time with random parts. We found if you exit out of the screen and come back in then you are able to search it up again. Fullbay had a lot of problems, from being slow to not being able to truly show how the technicians were performing. Review collected by and hosted on G2.com.

The simplicity of using the software along with the set up. It integrates with QuickBooks. Review collected by and hosted on G2.com.

Need to be perfect in your vendor invoices since you are not able to delete them. Review collected by and hosted on G2.com.

The biggest improvements for us have been in workflow efficiency, technician accountability, and communication throughout the repair process. Everything—from creating work orders to invoicing—feels more streamlined, and the reporting provides much better visibility into how the business is performing. Review collected by and hosted on G2.com.

There’s no easy PM tracking or customer portal for services yet. They are handled through reminders, which works but is not as easy as I would like. Review collected by and hosted on G2.com.