# ShopView- Heavy Duty Repair Shop Management vs Shopmonkey Comparison --- ## AI Generated Summary - **G2 reviewers report** that ShopView- Heavy Duty Repair Shop Management excels in **workflow efficiency** , with users highlighting improvements in technician accountability and communication throughout the repair process. One user noted that everything from creating work orders to invoicing feels more streamlined, enhancing overall productivity. - **Users say** that Shopmonkey offers a user-friendly experience, particularly with features like **texting customers** and easily sending invoices. Reviewers appreciate the clear layout of their schedules, which simplifies appointment management and reduces the need for multiple vendor calls. - **According to verified reviews** , ShopView stands out for its **AI built-in features** that assist technicians in writing professional work orders. This capability not only helps in explaining tasks to customers but also enables service writers to effectively sell jobs, leading to larger work orders. - **Reviewers mention** that while Shopmonkey has a solid reputation for ease of use, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. This can impact the overall satisfaction for businesses with unique requirements. - **G2 reviewers highlight** that ShopView's integration with QuickBooks adds to its appeal, making it a seamless choice for businesses already using that accounting software. Users appreciate the simplicity of setup, which contributes to a smoother onboarding experience. - **Users express concerns** about Shopmonkey's lower G2 Score, indicating that while it has a loyal user base, it may not be as widely recognized or trusted in the market compared to ShopView, which has garnered more recent reviews and a higher overall satisfaction rating. | | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 41 | 410 | | **Largest Market Segment** | Mid-Market (51.2% of reviews) | Small-Business (97.6% of reviews) | | **Entry Level Price** | Contact Us Per Month | $239.00 3 User Licenses Per Month | --- ## Top Pros & Cons ### ShopView- Heavy Duty Repair Shop Management **Not enough data** ### Shopmonkey Pros: - Ease of Use (17 reviews) - Communication (12 reviews) Cons: - Limited Functionality (8 reviews) - Missing Features (8 reviews) --- ## Ratings Comparison | Rating | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Meets Requirements** | 9.8 (37 reviews) | 8.6 (357 reviews) | | **Ease of Use** | 9.9 (37 reviews) | 8.9 (362 reviews) | | **Ease of Setup** | 10.0 (36 reviews) | 8.9 (272 reviews) | | **Ease of Admin** | 10.0 (9 reviews) | 9.1 (250 reviews) | | **Quality of Support** | 10.0 (36 reviews) | 8.9 (348 reviews) | | **Has the product been a good partner in doing business?** | 10.0 (9 reviews) | 9.1 (248 reviews) | | **Product Direction (% positive)** | 10.0 (34 reviews) | 9.2 (354 reviews) | --- ## Pricing ### ShopView- Heavy Duty Repair Shop Management #### Entry-Level Pricing Plan: ShopView Complete Price: Contact Us Per Month Key Features: - Work order management - Technician time tracking - Parts inventory management [Learn more about ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) #### Free Trial Yes ### Shopmonkey #### Entry-Level Pricing Plan: Basic Price: $239.00 3 User Licenses Per Month Description: Includes the basics and more: Key Features: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports [Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing) #### Free Trial No --- ## Features Comparison By Category ### Auto Repair | Product | Score | Reviews | |---|---|---| | **ShopView- Heavy Duty Repair Shop Management** | N/A | N/A | | **Shopmonkey** | N/A | N/A | #### Additional Functionality | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Parts Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Repair Tracking** | Not enough data | Not enough data | | **Invoice Management** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Electronic Payments** | Not enough data | Not enough data | | **Vehicle Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Work Order Management** | Not enough data | Not enough data | | **Transaction History** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Inspection Management** | Not enough data | Not enough data | | **Inventory Control** | Not enough data | Not enough data | | **Job Costing** | Not enough data | Not enough data | | **Order Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Employee Time Clock** | Not enough data | Not enough data | | **VIN Decoder** | Not enough data | Not enough data | | **Purchase Order Management** | Not enough data | Not enough data | | **Labor Rates** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Payroll Management** | Not enough data | Not enough data | | **Gift Card Management** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **QuickBooks Integration** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Cost Tracking** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Marketing Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Point of Sale (POS)** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Job Tracking** | Not enough data | Not enough data | | **Labor Cost Reporting** | Not enough data | Not enough data | | **VIN Lookup** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Vehicle Information** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Records Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Estimating** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | ### Fleet Maintenance | Product | Score | Reviews | |---|---|---| | **ShopView- Heavy Duty Repair Shop Management** | 9.0/10 | 18 | | **Shopmonkey** | N/A | N/A | #### Reporting | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Expense reporting** | 9.8 (10 reviews) | Not enough data | | **Fuel reports** | 8.1 (8 reviews) | Not enough data | | **Vehicle reporting** | 10.0 (10 reviews) | Not enough data | | **Service costs** | 9.8 (11 reviews) | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Historical Reporting** | Not enough data | Not enough data | #### Task Alerts | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Preventive Maintenance** | 7.5 (8 reviews) | Not enough data | | **Mileage reminders** | 8.8 (8 reviews) | Not enough data | | **Notifications** | 7.8 (9 reviews) | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | | **Equipment Maintenance** | Not enough data | Not enough data | #### Planning | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Calendar** | 8.8 (13 reviews) | Not enough data | | **Maintenance priority** | 8.9 (9 reviews) | Not enough data | | **Scheduling** | 9.6 (14 reviews) | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | #### Work Orders | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Approval and Rejection** | 9.2 (18 reviews) | Not enough data | | **Automatic service records** | 10.0 (11 reviews) | Not enough data | | **Shop communication** | 8.9 (9 reviews) | Not enough data | | **Inspection** | 8.9 (9 reviews) | Not enough data | #### Additional Functionality | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Parts Management** | Not enough data | Not enough data | | **Repair Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Warranty Tracking** | Not enough data | Not enough data | | **Tire Management** | Not enough data | Not enough data | | **Work Order Management** | Not enough data | Not enough data | | **Vehicle Information** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Inspection Management** | Not enough data | Not enough data | | **Fuel Tracking** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Accounting Integration** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Cost Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Job Management** | Not enough data | Not enough data | ### Heavy-Duty Repair | Product | Score | Reviews | |---|---|---| | **ShopView- Heavy Duty Repair Shop Management** | 9.2/10 | 28 | | **Shopmonkey** | 8.3/10 | 109 | #### Shop Management | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Estimates and Invoicing** | 9.8 (27 reviews) | 9.2 (107 reviews) | | **Parts Purchasing** | 9.3 (22 reviews) | 7.5 (103 reviews) | | **Inventory Management** | 10.0 (21 reviews) | 8.0 (101 reviews) | | **Service Orders** | 10.0 (22 reviews) | 9.0 (106 reviews) | | **Labor Tracking** | 10.0 (18 reviews) | 8.9 (102 reviews) | #### Technician Tools | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Preventative Maintenance and Inspections** | 8.2 (14 reviews) | 8.5 (105 reviews) | | **Task Alerts** | 9.7 (15 reviews) | 8.4 (102 reviews) | | **Labor Times and Wire Diagrams** | 7.6 (14 reviews) | 7.1 (102 reviews) | #### Customer Management | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Repair Updates** | 8.8 (15 reviews) | 8.6 (101 reviews) | | **Customer Portal** | 8.1 (14 reviews) | Feature Not Available | ### Auto Shop Management | Product | Score | Reviews | |---|---|---| | **ShopView- Heavy Duty Repair Shop Management** | N/A | N/A | | **Shopmonkey** | 7.8/10 | 25 | #### Operations Management - Auto Shop Management | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Appointment Scheduling** | Not enough data | 8.6 (23 reviews) | | **Inventory Management** | Not enough data | 6.5 (22 reviews) | | **Task Management** | Not enough data | 8.5 (23 reviews) | | **Digital Vehicle Inspection (DVI)** | Not enough data | 8.0 (23 reviews) | | **Employee Management** | Not enough data | 6.4 (22 reviews) | #### Customer Relationship Management - Auto Shop Management | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Automated Reminders** | Not enough data | 8.3 (21 reviews) | | **Marketing** | Not enough data | 7.5 (21 reviews) | | **CRM** | Not enough data | 8.0 (23 reviews) | #### Financial Management - Auto Shop Management | Feature | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Reports and Analytics** | Not enough data | 7.3 (22 reviews) | | **Billing and Invoicing** | Not enough data | 8.1 (23 reviews) | | **Estimating** | Not enough data | 9.0 (23 reviews) | --- ## Categories **Shared Categories (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) **Unique to ShopView- Heavy Duty Repair Shop Management (1):** [Fleet Maintenance Software](https://www.g2.com/categories/fleet-maintenance) **Unique to Shopmonkey (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) --- ## Reviewer Demographics ### By Company Size | Segment | ShopView- Heavy Duty Repair Shop Management | Shopmonkey | |---|---|---| | **Small-Business** | 48.8% | 97.6% | | **Mid-Market** | 51.2% | 2.2% | | **Enterprise** | 0% | 0.2% | ### By Industry #### ShopView- Heavy Duty Repair Shop Management - **Automotive:** 73.0% - **Transportation/Trucking/Railroad:** 18.9% - **Retail:** 2.7% - **Oil & Energy:** 2.7% - **Construction:** 2.7% #### Shopmonkey - **Automotive:** 85.0% - **Transportation/Trucking/Railroad:** 3.4% - **Mechanical or Industrial Engineering:** 2.5% - **Accounting:** 1.5% - **Retail:** 1.2% - **Recreational Facilities and Services:** 1.0% - **Manufacturing:** 1.0% - **Machinery:** 0.7% - **Maritime:** 0.5% - **Leisure, Travel & Tourism:** 0.5% - **Other:** 2.7% --- ## Alternatives ### Alternatives to ShopView- Heavy Duty Repair Shop Management - [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4946 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3254 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (75 reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (209 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) — 4.5/5 stars (212 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Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (124 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [Identifix Direct-Hit](https://www.g2.com/products/identifix-direct-hit/reviews) — 4.1/5 stars (6 reviews) --- ## Top Discussions ### ShopView- Heavy Duty Repair Shop Management No discussions available for this product. ### Shopmonkey - Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote > **Top comment:** "Hi Chris, This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. " - Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes > **Top comment:** "Hi Ivey! I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/shopview-heavy-duty-repair-shop-management-vs-shopmonkey)