# Fullbay vs ShopView- Heavy Duty Repair Shop Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Fullbay excels in user-friendliness, with many users highlighting its intuitive navigation and comprehensive customer support. One user mentioned, "It is easy to navigate, customer service is quick and extremely helpful," which suggests a strong emphasis on user experience. - **Users say** that ShopView- Heavy Duty Repair Shop Management significantly improves workflow efficiency and technician accountability. Reviewers appreciate how the software streamlines processes from creating work orders to invoicing, making daily operations smoother and more efficient. - **According to verified reviews** , Fullbay's implementation process is praised for being straightforward, with users noting that the software is a fully integrated solution that meets various business needs. This is a key advantage for small businesses looking for a comprehensive tool. - **Reviewers mention** that ShopView's built-in AI features enhance the quality of work orders and help service writers effectively communicate the necessity of tasks. This capability allows businesses to create larger work orders and improve sales, which is a significant benefit for mid-market companies. - **G2 reviewers highlight** that while Fullbay has a strong focus on customer service, ShopView offers superior ease of setup and administration, with users noting a perfect score in these areas. This could be a deciding factor for businesses that prioritize quick onboarding and minimal administrative overhead. - **Users report** that Fullbay has a slight edge in customer portal features, with one reviewer stating, "The best thing I like about Fullbay is that it is very user friendly." However, ShopView's reporting capabilities are noted to be more robust, providing valuable insights that help businesses make informed decisions. | | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.9 out of 5 | | **Total Reviews** | 75 | 41 | | **Largest Market Segment** | Small-Business (85.9% of reviews) | Mid-Market (51.2% of reviews) | | **Entry Level Price** | Custom Quote | Contact Us Per Month | --- ## Top Pros & Cons ### Fullbay Pros: - Features (2 reviews) - Invoicing (2 reviews) Cons: - Limited Functionality (2 reviews) - Missing Features (2 reviews) ### ShopView- Heavy Duty Repair Shop Management **Not enough data** --- ## Ratings Comparison | Rating | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Meets Requirements** | 9.4 (48 reviews) | 9.8 (37 reviews) | | **Ease of Use** | 9.3 (49 reviews) | 9.9 (37 reviews) | | **Ease of Setup** | 8.6 (38 reviews) | 10.0 (36 reviews) | | **Ease of Admin** | 9.3 (27 reviews) | 10.0 (9 reviews) | | **Quality of Support** | 9.4 (48 reviews) | 10.0 (36 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (28 reviews) | 10.0 (9 reviews) | | **Product Direction (% positive)** | 9.7 (44 reviews) | 10.0 (34 reviews) | --- ## Pricing ### Fullbay #### Entry-Level Pricing Plan: Fullbay Price: Custom Quote Description: Contact Fullbay today for a custom quote for your shop. [Learn more about Fullbay](https://www.g2.com/products/fullbay/reviews) #### Free Trial No ### ShopView- Heavy Duty Repair Shop Management #### Entry-Level Pricing Plan: ShopView Complete Price: Contact Us Per Month Key Features: - Work order management - Technician time tracking - Parts inventory management [Learn more about ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Auto Repair | Product | Score | Reviews | |---|---|---| | **Fullbay** | N/A | N/A | | **ShopView- Heavy Duty Repair Shop Management** | N/A | N/A | #### Additional Functionality | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Parts Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Repair Tracking** | Not enough data | Not enough data | | **Invoice Management** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Electronic Payments** | Not enough data | Not enough data | | **Vehicle Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Work Order Management** | Not enough data | Not enough data | | **Transaction History** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Inspection Management** | Not enough data | Not enough data | | **Inventory Control** | Not enough data | Not enough data | | **Job Costing** | Not enough data | Not enough data | | **Order Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Employee Time Clock** | Not enough data | Not enough data | | **VIN Decoder** | Not enough data | Not enough data | | **Purchase Order Management** | Not enough data | Not enough data | | **Labor Rates** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Payroll Management** | Not enough data | Not enough data | | **Gift Card Management** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **QuickBooks Integration** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Cost Tracking** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Marketing Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Point of Sale (POS)** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Job Tracking** | Not enough data | Not enough data | | **Labor Cost Reporting** | Not enough data | Not enough data | | **VIN Lookup** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Vehicle Information** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Records Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Estimating** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | ### Fleet Maintenance | Product | Score | Reviews | |---|---|---| | **Fullbay** | 8.6/10 | 21 | | **ShopView- Heavy Duty Repair Shop Management** | 9.0/10 | 18 | #### Reporting | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Expense reporting** | 8.1 (15 reviews) | 9.8 (10 reviews) | | **Fuel reports** | Feature Not Available | 8.1 (8 reviews) | | **Vehicle reporting** | 9.0 (15 reviews) | 10.0 (10 reviews) | | **Service costs** | 9.0 (14 reviews) | 9.8 (11 reviews) | | **Customizable Reports** | Not enough data | Not enough data | | **Historical Reporting** | Not enough data | Not enough data | #### Task Alerts | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Preventive Maintenance** | 8.3 (13 reviews) | 7.5 (8 reviews) | | **Mileage reminders** | 7.5 (12 reviews) | 8.8 (8 reviews) | | **Notifications** | 8.2 (12 reviews) | 7.8 (9 reviews) | | **Mobile Alerts** | Not enough data | Not enough data | | **Equipment Maintenance** | Not enough data | Not enough data | #### Planning | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Calendar** | 8.2 (11 reviews) | 8.8 (13 reviews) | | **Maintenance priority** | 8.5 (12 reviews) | 8.9 (9 reviews) | | **Scheduling** | 8.1 (12 reviews) | 9.6 (14 reviews) | | **Task Scheduling** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | #### Work Orders | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Approval and Rejection** | 9.5 (13 reviews) | 9.2 (18 reviews) | | **Automatic service records** | 9.4 (14 reviews) | 10.0 (11 reviews) | | **Shop communication** | 8.8 (10 reviews) | 8.9 (9 reviews) | | **Inspection** | 9.2 (12 reviews) | 8.9 (9 reviews) | #### Additional Functionality | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Parts Management** | Not enough data | Not enough data | | **Repair Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Warranty Tracking** | Not enough data | Not enough data | | **Tire Management** | Not enough data | Not enough data | | **Work Order Management** | Not enough data | Not enough data | | **Vehicle Information** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Inspection Management** | Not enough data | Not enough data | | **Fuel Tracking** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Accounting Integration** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Cost Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Job Management** | Not enough data | Not enough data | ### Heavy-Duty Repair | Product | Score | Reviews | |---|---|---| | **Fullbay** | 9.0/10 | 19 | | **ShopView- Heavy Duty Repair Shop Management** | 9.2/10 | 28 | #### Shop Management | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Estimates and Invoicing** | 9.7 (15 reviews) | 9.8 (27 reviews) | | **Parts Purchasing** | 8.5 (9 reviews) | 9.3 (22 reviews) | | **Inventory Management** | 9.4 (11 reviews) | 10.0 (21 reviews) | | **Service Orders** | 9.4 (15 reviews) | 10.0 (22 reviews) | | **Labor Tracking** | 9.9 (12 reviews) | 10.0 (18 reviews) | #### Technician Tools | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Preventative Maintenance and Inspections** | 8.8 (8 reviews) | 8.2 (14 reviews) | | **Task Alerts** | 8.8 (8 reviews) | 9.7 (15 reviews) | | **Labor Times and Wire Diagrams** | 7.3 (8 reviews) | 7.6 (14 reviews) | #### Customer Management | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Repair Updates** | 9.0 (8 reviews) | 8.8 (15 reviews) | | **Customer Portal** | 9.5 (11 reviews) | 8.1 (14 reviews) | ### Auto Shop Management | Product | Score | Reviews | |---|---|---| | **Fullbay** | N/A | N/A | | **ShopView- Heavy Duty Repair Shop Management** | N/A | N/A | #### Operations Management - Auto Shop Management | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Appointment Scheduling** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Digital Vehicle Inspection (DVI)** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | #### Customer Relationship Management - Auto Shop Management | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Automated Reminders** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | #### Financial Management - Auto Shop Management | Feature | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Reports and Analytics** | Not enough data | Not enough data | | **Billing and Invoicing** | Not enough data | Not enough data | | **Estimating** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair), [Fleet Maintenance Software](https://www.g2.com/categories/fleet-maintenance) **Unique to Fullbay (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) --- ## Reviewer Demographics ### By Company Size | Segment | Fullbay | ShopView- Heavy Duty Repair Shop Management | |---|---|---| | **Small-Business** | 85.9% | 48.8% | | **Mid-Market** | 14.1% | 51.2% | | **Enterprise** | 0% | 0% | ### By Industry #### Fullbay - **Transportation/Trucking/Railroad:** 47.8% - **Automotive:** 31.9% - **Accounting:** 5.8% - **Mechanical or Industrial Engineering:** 4.3% - **Construction:** 4.3% - **Logistics and Supply Chain:** 1.4% - **Government Relations:** 1.4% - **Farming:** 1.4% - **Business Supplies and Equipment:** 1.4% #### ShopView- Heavy Duty Repair Shop Management - **Automotive:** 73.0% - **Transportation/Trucking/Railroad:** 18.9% - **Retail:** 2.7% - **Oil & Energy:** 2.7% - **Construction:** 2.7% --- ## Alternatives ### Alternatives to Fullbay - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) — 4.6/5 stars (410 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (493 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (749 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4960 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3254 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (209 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) — 4.5/5 stars (212 reviews) ### Alternatives to ShopView- Heavy Duty Repair Shop Management - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) — 4.6/5 stars (410 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4960 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3254 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) — 4.5/5 stars (212 reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (209 reviews) - [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) — 4.7/5 stars (196 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) — 4.3/5 stars (186 reviews) - [Zapium](https://www.g2.com/products/zapium/reviews) — 5.0/5 stars (159 reviews) - [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (124 reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) — 4.8/5 stars (96 reviews) --- ## Top Discussions ### Fullbay - Title: [What is the use of Fullbay?](https://www.g2.com/discussions/what-is-the-use-of-fullbay) — 1 comment > **Top comment:** "FullBay is a full shop management system for light, medium, and heavy duty repair shops. We use FullBay for parts inventory, work orders per job, efficiency..." - Title: [Would like to see parts returns done a different way.](https://www.g2.com/discussions/39542-would-like-to-see-parts-returns-done-a-different-way) — 1 comment, 1 upvote > **Top comment:** "Stephanie, thank you so much for your comment. If you have availability, please email your suggestions about how you would like to see part returns changed,..." - Title: [Best way to clean up old inventory part numbers that are not being used](https://www.g2.com/discussions/39460-best-way-to-clean-up-old-inventory-part-numbers-that-are-not-being-used) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Michael, thank you for posting this comment! In order to do that, you would use the Cycle Count feature, assign count groups, and focus on all "C" parts. ..." ### ShopView- Heavy Duty Repair Shop Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fullbay-vs-shopview-heavy-duty-repair-shop-management)