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Compare Shopify Inbox and WhatsApp Business Platform 
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At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (64.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Shopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxWhatsApp Business Platform
Star Rating
(164)4.6 out of 5
Market Segments
Small-Business (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatsApp Business PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the "Ease of Setup" for Shopify Inbox is notably higher at 9.7 compared to WhatsApp Business Platform's 9.1, indicating that Shopify Inbox may be more user-friendly for new users looking to get started quickly.
- Reviewers mention that WhatsApp Business Platform excels in "Transactional Messages" with a score of 9.3, which highlights its strength in facilitating direct communication for order confirmations and updates, a feature that is crucial for small businesses.
- G2 users note that the "Quality of Support" for Shopify Inbox is rated higher at 9.1, suggesting that users may find more reliable assistance when encountering issues compared to WhatsApp Business Platform's 8.5 rating.
- Users on G2 highlight the "In-App Messaging" feature of WhatsApp Business Platform, scoring 9.4, which allows for seamless communication within the app, enhancing customer engagement significantly compared to Shopify Inbox's 7.8.
- Reviewers say that WhatsApp Business Platform's "Analytics" feature, rated at 9.0, provides valuable insights into customer interactions, which is essential for businesses looking to optimize their marketing strategies, while Shopify Inbox lacks in this area.
- Users report that the "Customization" capabilities of WhatsApp Business Platform, scoring 8.7, allow for a more tailored experience, which is particularly beneficial for businesses wanting to create a unique brand presence, whereas Shopify Inbox's score of 7.9 indicates less flexibility in this regard.
Pricing
Entry-Level Pricing
Shopify Inbox
No pricing availableWhatsApp Business Platform
No pricing availableFree Trial
Shopify Inbox
No trial information availableWhatsApp Business Platform
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.9
137
Ease of Use
9.1
15
9.2
141
Ease of Setup
9.7
6
9.0
110
Ease of Admin
9.3
5
8.5
49
Quality of Support
9.2
14
8.2
135
Has the product been a good partner in doing business?
9.3
5
8.8
49
Product Direction (% positive)
9.2
15
9.2
135
Features by Category
Generative AI
7.7
13
7.8
73
7.3
13
7.6
70
5.6
13
7.1
69
Communication
7.9
14
8.8
110
8.7
14
9.3
111
7.5
14
7.7
104
7.9
14
9.0
111
7.0
14
8.0
105
Internal Use
7.7
14
8.5
103
8.2
14
8.9
110
6.8
14
8.5
112
7.3
14
8.6
109
7.9
14
8.8
108
8.5
14
8.6
109
WhatsApp Messaging - WhatsApp Marketing
Not enough data
8.1
33
Not enough data
8.0
35
Not enough data
8.8
35
Not enough data
8.0
34
Not enough data
8.4
34
Not enough data
8.4
34
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
7.8
34
Not enough data
7.7
34
Not enough data
8.2
34
Not enough data
7.8
34
Categories
Categories
Shared Categories
Shopify Inbox and WhatsApp Business Platform are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
WhatsApp Business Platform is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WhatsApp Business Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Computer Software
11.3%
Information Technology and Services
10.7%
Marketing and Advertising
8.7%
Retail
4.7%
Automotive
4.7%
Other
60.0%
Alternatives
Discussions
Shopify Inbox has no discussions with answers
WhatsApp Business Platform has no discussions with answers
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