Link copied to clipboard # Shopify Inbox vs WhatsApp Business Platform Comparison - What are their main differences? Share [ Export ](/compare/shopify-inbox/whatsapp-business-platform/export.csv) Shopify InboxWhatsApp Business Platform[+ Add Product](#) Pricing **Shopify Inbox** No pricing available **WhatsApp Business Platform** **Contact Us** 1 Message ยท WhatsApp for Business **Pricing Insights** from reviews Perceived Cost **Shopify Inbox** Not enough reviews yet **WhatsApp Business Platform** $$$$$ Average Discount **Shopify Inbox** Not enough reviews yet **WhatsApp Business Platform** 12% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Shopify Inbox** 6 months Based on 100 responses **WhatsApp Business Platform** 6 months Based on 100 responses Return on Investment **Shopify Inbox** 6 months Based on 100 responses **WhatsApp Business Platform** 6 months Based on 100 responses ![Shopify Inbox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_84fd5bd582809f20ff5682d2746ffa82/shopify-inbox.png "Shopify Inbox") ![WhatsApp Business Platform](https://images.g2crowd.com/uploads/product/hd_favicon/a9ea329e7708e29d75164eac28c08fd5/whatsapp-business-platform.svg "WhatsApp Business Platform") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Shopify Inbox** Easy Setup (1) User Interface (1) Learning Curve (1) **WhatsApp Business Platform** Ease of Use (89) Features (45) Limitations (32) Messaging Issues (28) Integrations **Shopify Inbox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ View all ](https://www.g2.com/products/shopify-inbox/integrations) **WhatsApp Business Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1aeb99332643b95be9435864cb90da5c/aisensy.jpg "Product Avatar Image") AiSensy ](https://www.g2.com/products/aisensy/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63165f02ebc8638254e6143372d9eddc/alpha-edusoft-offline-campus-management-erp.jpg "Product Avatar Image") Alpha Edusoft - Offline... ](https://www.g2.com/products/alpha-edusoft-offline-campus-management-erp/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-sql-database.jpg "Product Avatar Image") Azure SQL Database ](https://www.g2.com/products/azure-sql-database/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77d7429c23569c5165fdc429d10c2644/canva.png "Product Avatar Image") Canva ](https://www.g2.com/products/canva/reviews)[ View all ](https://www.g2.com/products/whatsapp-business-platform/integrations) Screenshots **Shopify Inbox** No screenshot available **WhatsApp Business Platform** ![WhatsApp Business Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1826221/WAB-Platform-G2---1.png) **Ratings** from reviews Meets Requirements **Shopify Inbox** **8.7** /10 Based on 17 responses **WhatsApp Business Platform** **8.9** /10 Based on 206 responses Ease of Use **Shopify Inbox** **9.2** /10 Based on 17 responses **WhatsApp Business Platform** **9.2** /10 Based on 215 responses Ease of Setup **Shopify Inbox** **9.8** /10 Based on 8 responses **WhatsApp Business Platform** **9.0** /10 Based on 184 responses Ease of Admin **Shopify Inbox** **9.3** /10 Based on 5 responses **WhatsApp Business Platform** **8.4** /10 Based on 62 responses Quality of Support **Shopify Inbox** **9.3** /10 Based on 16 responses **WhatsApp Business Platform** **8.4** /10 Based on 201 responses Has the product been a good partner in doing business? **Shopify Inbox** **9.3** /10 Based on 5 responses **WhatsApp Business Platform** **8.7** /10 Based on 62 responses Product Direction (% positive) **Shopify Inbox** **9.3** /10 Based on 16 responses **WhatsApp Business Platform** **9.5** /10 Based on 200 responses **Features** ratings from reviews Live Chat **7.6** /10 Based on 17 responses **8.5** /10 Based on 191 responses Help Desk Not enough data **8.7** /10 Based on 115 responses WhatsApp Marketing Not enough data **8.3** /10 Based on 53 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 88.2% Mid-Market(51-1000 emp.) 11.8% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 88.2% Mid-Market(51-1000 emp.) 11.8% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 69.0% Mid-Market(51-1000 emp.) 24.0% Enterprise(\> 1000 emp.) 7.0% Small-Business(50 or fewer emp.) 69.0% Mid-Market(51-1000 emp.) 24.0% Enterprise(\> 1000 emp.) 7.0% **Reviewers' Industry** [![Shopify Inbox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_84fd5bd582809f20ff5682d2746ffa82/shopify-inbox.png "Shopify Inbox")](https://www.g2.com/products/shopify-inbox/reviews) Shopify Inbox Accounting 17.6% Retail 11.8% Luxury Goods & Jewelry 11.8% Consulting 5.9% Sporting Goods 5.9% Other 47.1% [![WhatsApp Business Platform](https://images.g2crowd.com/uploads/product/hd_favicon/a9ea329e7708e29d75164eac28c08fd5/whatsapp-business-platform.svg "WhatsApp Business Platform")](https://www.g2.com/products/whatsapp-business-platform/reviews) WhatsApp Business Platform Information Technology and Services 9.8% Computer Software 8.9% Marketing and Advertising 7.6% Retail 4.9% Automotive 3.6% Other 65.2% Alternatives **Shopify Inbox Alternatives** ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") [ Gorgias ](/products/gorgias/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") [ Podium ](/products/podium/reviews) **WhatsApp Business Platform Alternatives** ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") [ Wati ](/products/wati/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)