Compare Gorgias and Shopify Inbox 
Featured Products
At a Glance
Market Segments
Small-Business (80.8% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
$10.00
No pricing available
Gorgias
Star Rating
(552)4.6 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in providing a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities seamlessly. One user highlighted the benefit of having a centralized knowledge base, which enhances efficiency in handling customer inquiries.
- Users say that Shopify Inbox stands out for its ease of setup and integration with Shopify, making it a go-to choice for many small businesses. Reviewers appreciate how quickly they could install the chat widget and start managing customer conversations effectively.
- According to verified reviews, Gorgias receives high marks for its AI features, particularly in managing orders directly from the dashboard. Users find this integration with Shopify invaluable, as it allows them to perform essential tasks without leaving the app.
- Reviewers mention that while both platforms offer solid support, Gorgias users have praised the responsiveness of their support team, noting that they feel heard and valued. This level of customer service is a significant factor for those managing multiple accounts.
- Users highlight that Shopify Inbox provides excellent customer support, with many rating it a perfect 10/10. This reliability is crucial for businesses that rely on consistent communication with their customers, especially during peak times.
- G2 reviewers indicate that Gorgias has a slight edge in terms of advanced AI capabilities, particularly in text generation and summarization, which can enhance customer interactions. However, some users feel that Shopify Inbox's features, while effective, may not be as robust in this area.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Shopify Inbox
No pricing availableFree Trial
Gorgias
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.9
412
8.7
15
Ease of Use
9.1
418
9.1
15
Ease of Setup
8.8
228
9.7
6
Ease of Admin
9.2
209
9.3
5
Quality of Support
9.1
396
9.2
14
Has the product been a good partner in doing business?
9.4
204
9.3
5
Product Direction (% positive)
8.9
370
9.2
15
Features by Category
Ticket and Case Management
9.0
182
Not enough data
9.1
184
Not enough data
8.9
181
Not enough data
8.5
171
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
172
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
132
7.7
14
8.9
142
Not enough data
8.7
141
Not enough data
8.2
134
Not enough data
8.3
137
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
7.7
13
8.6
14
7.3
13
7.6
14
5.6
13
Communication
8.9
169
7.9
14
8.6
182
8.7
14
8.5
124
7.5
14
8.6
122
7.9
14
8.6
96
7.0
14
Internal Use
8.5
132
7.7
14
8.9
152
8.2
14
8.7
113
6.8
14
8.7
135
7.3
14
8.8
143
7.9
14
8.7
165
8.5
14
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
9
Not enough data
9.2
6
Not enough data
6.3
5
Not enough data
7.9
11
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
9
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Shopify Inbox are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.9%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Shopify Inbox has no discussions with answers
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