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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
$10.00
No pricing available
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gorgias excels in AI Text Generation with a score of 9.7, allowing for more efficient customer interactions, while Shopify Inbox's AI Text Generation scored significantly lower at 8.3, indicating less robust capabilities in automating responses.
- Reviewers mention that Gorgias offers a superior Ticket Creation User Experience with a score of 9.0, making it easier for agents to manage customer inquiries, whereas Shopify Inbox lacks in this area, not providing a dedicated score for ticket creation.
- G2 users highlight Gorgias's strong performance in Workflow management with a score of 8.9, which helps streamline processes, while Shopify Inbox does not provide specific metrics for workflow efficiency, suggesting potential limitations in this aspect.
- Users on G2 appreciate Gorgias's high score of 9.2 in Ticket Collaboration, which enhances teamwork among support agents, compared to Shopify Inbox, which does not have a comparable feature highlighted in user reviews.
- Reviewers mention that Gorgias's SLA Management scored 8.3, indicating a structured approach to service level agreements, while Shopify Inbox does not provide a score or feature set for SLA Management, which could be a drawback for businesses needing strict compliance.
- Users say that Gorgias's Knowledge Base feature scored 8.8, providing a comprehensive self-service experience, while Shopify Inbox's Knowledge Base scored lower at 7.7, suggesting that users may find it less effective for self-service support.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Shopify Inbox
No pricing availableFree Trial
Gorgias
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.9
401
8.7
15
Ease of Use
9.2
406
9.1
15
Ease of Setup
8.8
216
9.7
6
Ease of Admin
9.2
204
9.3
5
Quality of Support
9.2
387
9.2
14
Has the product been a good partner in doing business?
9.4
199
9.3
5
Product Direction (% positive)
8.9
360
9.2
15
Features by Category
Ticket and Case Management
9.0
181
Not enough data
9.1
183
Not enough data
8.9
181
Not enough data
8.5
170
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
171
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
130
7.7
14
8.9
141
Not enough data
8.7
140
Not enough data
8.2
133
Not enough data
8.3
137
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Generative AI
8.5
14
7.7
13
8.6
14
7.3
13
7.6
14
5.6
13
Communication
8.9
169
7.9
14
8.6
182
8.7
14
8.5
124
7.5
14
8.6
122
7.9
14
8.6
96
7.0
14
Internal Use
8.5
130
7.7
14
8.9
152
8.2
14
8.7
113
6.8
14
8.7
135
7.3
14
8.8
143
7.9
14
8.7
165
8.5
14
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Categories
Categories
Shared Categories
Gorgias and Shopify Inbox are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Shopify Inbox has no discussions with answers
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