ShipBob Reviews & Product Details

I find ShipBob's dashboard valuable as it is easy to manage and helps me view inventory efficiently. From a technology perspective, it has a good graphical device. Review collected by and hosted on G2.com.

I find the processes terrible, and I believe the people are incompetent. They lose packages and take no ownership or responsibility when it happens. Even when we send replacement shipments, they don't prioritize helping clients receive their goods on time. They have delusional SLAs, claiming everything is within their standards, but they manipulate start times for SLAs. For example, a three-day SLA on stowing items doesn't start until they scan the item, which can sit unscanned for days. There's no penalty when they miss their SLAs, and they just report misleading stats to management. As for customer support, they have an eight-hour SLA for responding to tickets, but if you miss their reply due to time zone differences or meetings, they close the ticket and ask you to open a new one. Their reporting makes it look like they meet these SLAs, which is misleading because they're just making up the numbers. Review collected by and hosted on G2.com.

A lot of systems come and go, and usually you have to integrate other things to make it work, which isn't bad, but with ShipBob I have found that not only can you integrate them, but you can do it quickly. On top of that, besides the basics, you might not need to do it because it's super easy to get online, and my support team finds it to be super helpful for their frequent usage, and when we have issues, being able to identify what happened + getting suggestions, steps, and even direct links to where the issue is, has allowed up multiple times to solve our these right away in an easy way. It's intuitive and it has its charm. Review collected by and hosted on G2.com.

The system can be a bit heavy and take a while, and while it doesn't require us to log in for everything thanks to their systems being so organized, it can take a while to get used to it. If you have multiple accounts, then it's going to be difficult to identify in which one you're logged in at the time. Review collected by and hosted on G2.com.

Working with ShipBob has been a game-changer for our fulfillment strategy. Their platform is intuitive, reliable, and continuously evolving — we’ve seen regular improvements and new features that make managing logistics smoother every quarter. From real-time inventory tracking to automated order syncing across our sales channels, the system just works.

A special shoutout to our account manager, Ann Daniel, who has been phenomenal to work with. She’s attentive, proactive, and truly invested in our success. Whether it’s helping us navigate FBA prep logistics, customizing packing workflows, or offering advice on optimizing our fulfillment operations, Ann always goes above and beyond.

Some highlights we’ve benefited from:

• FBA prep support including labeling, bundling, and kitting

• Quick and reliable turnaround times

• Real-time visibility across warehouses

• Easy integrations with Shopify and Amazon

• Scalable infrastructure to support our growth

ShipBob has consistently exceeded our expectations, and the support from Ann makes all the difference. Highly recommend to any growing brand looking for a fulfillment partner that actually feels like a partner. Review collected by and hosted on G2.com.

That said, one ongoing frustration is that support for Amazon FBA in Canada hasn’t kept pace with the automation and efficiency available for the U.S. market. It’s much more manual and time-consuming, which has unfortunately forced us to deprioritize our Canadian Amazon expansion for now. Review collected by and hosted on G2.com.

We have been using ShipBob for the last five years, and their ability to process orders quickly and accurately has been consistent throughout. At the same time, it's been incredible to see their dedication to technological and operational improvement - consistently launching valuable new features and capabilities. The support team is attentive and thorough, always helping us achieve the best performance for our customers and our business. Review collected by and hosted on G2.com.

ShipBob is a large-scale 3PL with many clients, so if you consistently need custom, hands-on, manual fulfillment versus fulfillment that is largely standardized, you might prefer working with a more boutique fulfillment center. Review collected by and hosted on G2.com.

We've found that our orders are consistently out on time (UK warehouse only at this stage), sometimes even going above and beyond, with orders being picked outside cutoff. Our account manager Ann, is easy to reach out to, and when things do go wrong which inevitably does happen in warehousing, we get good visibility for the path to improve. I like the interface, its clean and easy to understand. We've been at Shipbob 3 years now, and have only improved and grown together. It's easy to implement (think turnkey solution) and if you want to add more markets, they are all very helpful in that process. I use Shipbob daily for reference. Review collected by and hosted on G2.com.

I would like to see more control over inventory. Should we have to put a batch on hold, I would like the ability to do it myself, rather than reach out to support. I understand that Shipbob is a fantastic interface for those with little experience in warehousing, as you can just plug and play easy enough, but for those with a deeper understanding/experience in supply chain, more control would be appreciated. I'd like to be able to select batches for specific B2C orders as well as put some batches on hold from my side, instantly. More reporting is always good too. DDP options for cross border without any receiver involvement customs-wise would really level up the platform for me too. Review collected by and hosted on G2.com.

The ease at which we can receive support. It wasn't always like this, but having multiple channels for support is great. Their dashboard and insights have improved, and I enjoy having those features available for our team. Review collected by and hosted on G2.com.

Software is glitchy often, and quirky things happen that I can not explain. Some of their local logistics partners are not easy to work with (delays, not updating tracking info, etc.). This is an ongoing issue that they seem to be trying to fix, but it is persistent. Review collected by and hosted on G2.com.

ShipBob has been a dependable partner as our business has changed over the years. The platform is relatively intuitive and their network of fulfillment centers has helped reduce shipping times for customers. We’ve also appreciated the transparency in shipping costs and inventory tracking. If you do not have a dedicated account rep then the customer support team, while sometimes slow to respond, has generally been helpful when issues arise. Review collected by and hosted on G2.com.

While the core features are strong, there are still areas that feel clunky or limited. There’s room for improvement in the granularity of reporting—especially for inventory accuracy and order exceptions. Additionally, during peak seasons, fulfillment lag times occasionally affect our SLAs. For a small business with limited resources, even small delays or data gaps can have outsized impacts. Review collected by and hosted on G2.com.

Savi is the best account rep. She always helps when issues arise Review collected by and hosted on G2.com.

I hate that On-Trac is used for shipping. They are awful. Since Shipbob added them we have had lost and damaged orders. Please get rid of them. Review collected by and hosted on G2.com.

ShipBob's platform is easy to use and provides insightful information. Their support team is always super responsive and our CSMs have been very supportive with anything we need. Their analytics dashboard is also really insightful. Their SOPs are also clearly outlined in their help center. Review collected by and hosted on G2.com.

No complaints at this time. We look forward to working with ShipBob. Review collected by and hosted on G2.com.

customer care - if there is an issue its fixed.

Use of AI to work out most cost effective warehouse locations

ease of use the system and ability to integrate Amazon to multiple store shipping. Review collected by and hosted on G2.com.

its not my own warehouse but it is very close and I dont have the headache of my own space Review collected by and hosted on G2.com.